5/5
TrustpilotBurchell Edwards Castle Bromwich
Burchell Edwards Castle Bromwich were friendly and very efficient. Several viewings were arranged and a buyer found quickly.The follow-up service from Tamworth was very professional.
Trusted Agent profile · Ripley
Burchell Edwards Ripley reviews
★★★★★
412 reviews across 2 platforms
4 Grosvenor Road, Ripley, DE5 3JF
Burchell Edwards's office in Ripley, at 4 Grosvenor Road, is rated 3.4 out of 5 across 412 reviews on two platforms, including 164 Google reviews rated 4.3.
Reviews
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleCouldn't recommend enough for renting. Alexandra and Molly were so helpful and friendly. answered all our questions, kept us up to date and everything went through quickly with no problems.
1/5
TrustpilotNightmare after nightmare
Nightmare after nightmare ! Didn’t learn the first time ! I can’t wait to leave them ! They cannot manage anything sadly . They promised 3 checks and I have 1 ! I have to rent house whilst looking after my mum who is palliative and I am taking care of her . After explaining the reason for a decrease in the management fee , I was Shocked how I got an email from Amanda digging that it was obviously going to affect me loosing out on 87p per day ! Anyone who has read the email all took it alot worse than I did ! Landlords beware ! Sweet talk you into it but then that’s it !
1/5
TrustpilotExtremely poor service
Extremely poor service, misleading communication and rent chasing after termination.
5/5
GoogleBoth Alexandra and Molly made the process as painless as possible and went out of their way to help and assist with securing a property. Couldn't recommend them more.
1/5
TrustpilotLies and Manipulation
This is a message to tenant's. Please go elsewhere, find a different house. If MOLLY has done your viewing run a mile. She lies, says things are included in the tenency that aren’t then denies it once you are in the house. ALEXANDRA - Uses annual leave for her excuse to not replying constantly. To my record she was off 3 weeks in November and 2 weeks in December. She lies, she gaslights, she has no intention of responding to you. She ignores complaints, enquiries and request to escalate above her. She does not respond to senior staff at Connells or Burchell Edwards. And has even suggested to me that there is no management above her to complain to as she is the letting agent. This is after telling me she had requested the area management gets in touch with me…….three months later and after more request to escalate my complaint Adam gets in touch. Clueless of the situation. ADAM CLIFF - Area Manager constantly searching for excuses for his staff’s mismanagement and lies. Seems to spend his time trying to de value and dismiss my complaints rather than resolving them. He told me Molly and Alexandra denied telling me certain things were included. And that it was my word against theirs. Sent him emails as proof which he has ignored. And continues his argumentative and dismissive style of communication daily. This could have been solved months ago but Burchell Edwards culture seems to be a manipulation and delay response approach. This is nurtured from middle management down to apprentice. Landlords please give your tenants a chance and stay away from this company. Tenants have little choice what letting agent they end up with. Also it would seem that we are in a managed property that has been completely mismanaged by Burchell Edwards and they are passing the responsibility on to the landlord costing her a fortune. PLEASE GIVE THIS COMPANY A MISS if you do end up going with them my advice would be to communicate only in writing so there is a paper trail. Don’t ask question on the viewing ask them via email afterwards so you have answers in writing.
5/5
GoogleJames and the team offered us great help throughout the sale of Dowie Way. In the current world situation with removal men in the chain dropping out and the uncertainty of completion happening, James stepped up to the plate and helped us to the finish line. Many thanks James.
1/5
TrustpilotAbsolutely Shocking company who done…
Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.
5/5
TrustpilotHannah was amazing at letting our property
We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard.
1/5
TrustpilotIf I could give zero I would have
If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.
5/5
TrustpilotEmily Castle Bromwich
Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀
1/5
TrustpilotAVOID!
Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!
1/5
TrustpilotSTAY AWAY FROM RIPLEY LETTINGS!!!!
Absolutely disgraceful!! 6 weeks it took an inexperienced “lettings manager” to do a zero deposit application to then move me into a property riddled with black mould! Environmental health got involved and closed the property down!! STAY AWAY!!!!!!!
5/5
GoogleAlexandra went above and beyond to help me and my daughter out so quick! absolutely amazing service from her, we’re over the moon, thankyou so much!
1/5
TrustpilotAvoid this scam agent..
Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!
5/5
GoogleVery helpful service provided by Liz, who made the whole checkout process very smooth with excellent communication throughout. Would highly recommend Burchell Edwards.
Agent replied · 25 August 2024
Thank you for your terrific 5* review and recommendation Julie. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe are happy from Hannah
We are happy from Hannah, thank you so much
5/5
GoogleMyself and my partner recently purchased our first family home. James the branch manager was nothing short of a god send, there was nothing to much to ask. He supported us along every step of the way. I cannot thank him enough. We are now in and settled all thanks to the team at Burchell Edwards. I would recommend them to anyone!!
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Burchell Edwards team provided a five-star service!
1/5
TrustpilotCharging for service not provided and lying
I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money
5/5
GoogleThe service from Alex was great. She was friendly, efficient and took care of all matters much quicker than my previous experiences with letting agents. I don’t normally do reviews but this service warranted it.
5/5
TrustpilotThank you to Emily for your expertise…
Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!
5/5
GoogleWhat can I say? The Lettings team (Riannah & Alex) at Burchall Edwards in Ripley are fabulous! Professional, courteous and exceptionally efficient! From the moment the phone was answered (I called fives agents; some didn’t pick up or return calls or respond within an acceptable time frame.) to the moment they found a great tenant, I received nothing but excellent service! Nothing was too much trouble for these super ladies! I would have no hesitation in using Burchall Edwards again and highly recommend this company to any current or would be landlord. Oh and the addition of the fish tank adds a warm and homely feel to the office!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotHad to give one star… would have given…
Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs
1/5
GoogleI left two voices message in the space of two days and then on the third day sent an email via Rightmove to enquire about a property they had for sale. After not hearing from them for over a week, I rang again and this time someone did answer advised me the property had now been sold. This agency should at least have the decency to call a customer to inform them. I wouldn't feel confident selling or purchasing a property through them knowing what service they give
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Questions about Burchell Edwards Ripley
How many reviews does Burchell Edwards Ripley have?
Burchell Edwards's Ripley office has 412 reviews across two platforms: 164 on Google, 248 on Trustpilot (across the whole business).
What is Burchell Edwards Ripley's rating?
Burchell Edwards Ripley is rated 3.4 out of 5 across all 412 reviews, and 4.3 out of 5 on Google from 164 reviews.
Where is Burchell Edwards's Ripley office?
Burchell Edwards Ripley, 4 Grosvenor Road, Ripley, DE5 3JF.
