Burchell Edwards Ripley reviews

★★★★★ 1/5

Trustpilot

Awful estate agents. AVOID!!! HOLD ONTO YOUR DEPOSIT FOR WEEKS.

Awful estate agents. I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything. Landlord agreed, said to release the full deposit to me. Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money. 10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!! Final report was written up within a couple of days of the release of the property to them. Someone else is in there now, so they have their deposit and mine!!! I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds. They have all the required information as I have seen it in my emails from the company and the landlord.

TONY · 23 May 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

A very good estate agents dealt with them a few times of the years, especially Emily on the property letting side, she found me the perfect tenants for my property even know I was quite picky.Can’t fault there services what’s so ever.

Bryan · 12 June 2020

★★★★★ 5/5

Trustpilot

Burchell Edwards estate agents

So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter

Pamela · 6 May 2025

★★★★★ 1/5

Trustpilot

They deserve a zero star

They deserve a zero star , the worst company ever cheeky liars dont get involved with them , they arranged a view for me at 4.30 , I took a taxi was there by 4.25 they rang at 4.26 apologizing saying due to the vender and we need to rearrange the view , they did it 4 minutes before the time , unprofessional bad people , rude manners who hand up and dont take complaint they just do what they do and to hell with clientsdont wast your time on wasters like them

Ataa · 25 March 2022

★★★★★ 1/5

Trustpilot

Burchell Edwards should be ashamed

Absolutely disgusted. Landlady refused to repair several dangerous problems. Left me and my 2yo without heat or hot water for 3 weeks in Jan-Feb. Eventually forcing me out by raising rent 12% knowing I couldn’t afford the increase as I was 36 weeks pregnant then marketing it at 25% increase in the rent I was paying.All because she had a leaking toilet replaced and decided she didn’t like it (after refusing to let them do it for 5 months) and I asked them to wait to replace the new one until after I had had the baby as I couldn’t go without a bathroom for another 4.5hrs.Renters beware, they will protect landlords from any legal action you would be able to take against dangerous homes and sleazy landlords.Who leaves a woman homeless at 38 weeks pregnant with a 3yo… that’s it, BURCHELLS

Alex · 8 March 2022

★★★★★ 5/5

Trustpilot

Thank you to Alisha & Emily!

Thank you to Alisha & Emily for being so helpful in the move to our New Home. Definitely recommend! They are a credit to the company. Thank you

Chad · 9 August 2022

★★★★★ 1/5

Trustpilot

Liars and rubbish company

This company is rubbish. Called for viewings on 2 properties only to be told by John in the Tamworth office that they are awaiting to confirm whether they are doing the viewings or the vendor themselves. After constant chasing, they booked the viewings nearly 2 weeks away to say that this is when they will be starting the viewings. I then found that the properties had been sold. Only to receive a phone call a few days later from John with his pathetic excuses and apologies.I'd stay well clear of this company. They are liars and a waste of time!!!

Ri · 28 January 2022

★★★★★ 5/5

Google

Excellent communication, they sorted all for us

Agnese · 9 December 2024

★★★★★ 5/5

Google

An excellent service. Molly was fantastic - always helpful and nothing was too much trouble. Thank you x

Jonathan · 17 June 2023

★★★★★ 5/5

Trustpilot

Great service on recent let

Had a very smooth experience dealing with Burchell Edwards on our let. Dealt with Emily throughout who handled our let with a great deal of professionalism, always ensuring we were provided with timely communication and responses to queries.

Ash · 19 June 2020

★★★★★ 1/5

Trustpilot

I would never use this agent again. I have used a number of agents over the…

I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.

Clare · 24 September 2021

★★★★★ 5/5

Google

Holly made me and my partners experience at first time renting less stressful, as she was always there to answer any questions or queries we had about renting. 10/10 service, highly recommend!!PositiveResponsiveness, Professionalism

Chloe · 17 June 2021

★★★★★ 5/5

Google

Sophie was really helpful, throughout the process of our dream home. Thank you so much xxx

Tincy · 17 June 2023

★★★★★ 5/5

Trustpilot

Big thank you to Emily and Castle Brom…

Big thank you to Emily and Castle Brom team for their support and guidance through the whole process.Thank youLiam

Liam · 14 March 2023

★★★★★ 5/5

Trustpilot

Couldn’t of chose a better company to…

Couldn’t of chose a better company to let out our property! Very professional! Emily dealt with our rental and she was lovely kept us up to date with everything and dealt with everything very professionally, as well as friendly! Tom also who helped out fab customer service. Again very friendly and professional!! I felt at ease with Emily handling our first ever home to rent out! She’s great, her team are great Thank you em x

Samantha · 16 March 2022

★★★★★ 1/5

Trustpilot

Disgrace of an estate agent

1 star is being kind. A vile estate agents. Not sure how landlords and seller give these lot business. I’ve been trying to enquire for various properties for weeks and months to no avail. I even popped into the branch to see why I was being ignored when I even tried ringing. A person below said they so pushy on using their own brokers and if you decline they don’t go with you when it comes to accepting your offer. This is so true and I personally witnessed this. Diabolical of a business. I would stay well clear of these guys. All they love doing is taking your details down so they can build their silly portfolio.

Stuart · 13 July 2021

★★★★★ 1/5

Google

Unacceptable. Not only did the landlord refuse to reimburse for £100 spent tidying up the unkempt garden on moving in, but they deducted a further £100 from deposit return on moving out to "tidy up" a garden that was in a far better state than when taking on the property. This after 6 months waiting. Burchell Edwards were agents and useless. Scammers. Avoid.

Richard · 17 June 2023

★★★★★ 1/5

Trustpilot

One star is too generous!

After sales department is disgusting! Have been told that I shouldn’t expect them to complete anything quicker than 4-6 months. In their emails they use the expression, ‘we are working on this ASAP’. Today I have been told ASAP means, when they can. So fed up!!! Should have been able to complete in time for the changes in stamp duty but they have admitted to not starting any work on the file, losing paperwork and being too busy to accommodate the work they have. Our sale is not part of a chain, searches are complete. It should be simple. Cannot stress how much I regret using Burchell Edwards.

Melissa · 25 May 2021

★★★★★ 1/5

Trustpilot

Take good photos and plenty of them

As a tenant we had a very bad experience from when we were given notice to trying to obtain our deposit, which they held on to until as long as they could. We were given plenty of notice, which was fine. But we received threatening emails saying we had not responded to the notice and would be passed on to the courts to action. We had to make sure everything was documented.When we did move out, we had to chase up to find out when we would get the deposit. Only to receive photos of damages they claim we had made, even though these were highlighted on the original inventory report.They wanted to argue with me even though we have signed the original inventory report and the landlord are obtaining quotes to deduct from the deposit.I contacted the TDS and they had until 20th April to put the claim in, which was over a month after we moved out.Burchell Edwards responded on the final day, saying the landlord isn't putting a claim in and we would have the full deposit refunded. So you would think we would get it back in our bank within 2 days,Instead we got paid 7 days later!When we had to pay anything to them it has to be there and then on that day.If we are late paying them then they can charge us silly money. So I wonder if they would accept my charges for their delay in paying me????You have to realise these are part of Ashley Adams, who we originally went through when looking for the rented property. The staff we dealt with didn't have a clue at the beginning, in fact they were that bad we thought it was funny. Just make sure you take plenty of photos and confirm everything even after the inventory report. And make sure you cover everything no matter how tiny it is or obvious!

A · 27 April 2021

★★★★★ 5/5

Trustpilot

Excellent service - Mortgage Advice

Excellent service. Roberta was really knowledgeable and was able to find a mortgage that suited our needs as first time buyers. Can’t thank you enough!

Charlie · 15 May 2022

★★★★★ 5/5

Trustpilot

Big thank you to…

Thank you to Emma, Kelly and Amee. Fantastic service throughout my sales process and buying my new home. Great communication very professional would highly recommend 😁

KHL · 10 March 2022

★★★★★ 5/5

Trustpilot

Excellent service from Holly at…

Excellent service from Holly at Burchell Edwards (Mansfield). Quick, efficient and helpful throughout.

Suzanne · 21 August 2025

★★★★★ 5/5

Google

Alex and Molly have been great at guiding me through the lettings process. The complications of preparing an old house for letting was made simple, and they were always on hand to answer questions and point me in the right direction. Alex understood the suitability of the house immediately and found ideal tenants who will hopefully be very happy there.

Lucy · 17 June 2023

★★★★★ 5/5

Google

Alexandra and Molly provided amazing service from start to finish with my first ever rented property. They both kept me in the loop with potential delays and were always on the ball with any questions I had that needed answering. Really impressive service and I hope Burchill Edwards is aware of how great these 2 employees really are. Protect these!!!

Sam · 17 June 2023