Trusted Agent profile · Ripley
★★★★★
412 reviews across 2 platforms
4 Grosvenor Road, Ripley, DE5 3JF
Burchell Edwards's office in Ripley, at 4 Grosvenor Road, is rated 3.4 out of 5 across 412 reviews on two platforms, including 164 Google reviews rated 4.3.
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
1/5
TrustpilotWorse Agency I have EVER DEALT WITH
Worse Agency I have EVER DEALT WITH! Do not go anywhere near them! It would take me 4 months to list the errors, the unprofessional RUDE staff! It took them 4 weeks to ring us back and Evan then it was an automatic response! Their errors have cost us £2500! Honestly they are disgraceful disrespectful money hungry sub human! They don’t care about humans just the bottom line!! Vile!!!
1/5
TrustpilotAbsolute useless company
Absolute useless company. Complete waste of time, and they just genuinely don`t know what there doing, use at your own peril.
5/5
GoogleBurchell Edwards Ripley. We would like to thank Sophie and her team who acted for us regarding our house sale. They have been excellent throughout with great communication. Nice to see a company that still values the customer.
4/5
TrustpilotMelissa Knight
I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home.
1/5
TrustpilotI would have put zero stars if I could
I would have put zero stars if I could, if you want sell your property, please go elsewhere as they lowered the price of my property without consulting me and very very very poor photography does not show the potential of the house avoid at all cost.
1/5
TrustpilotI bought a property a week ago and…
I bought a property a week ago and there is too many things missing the contract which connels group lawyers gave me the was tottely deffrent and the property was tottely deffrent when i went to view and when i bought now i am just waiting for them replies and cant do anything just waste of money hundered and sixty thousand pound please be aware dont waste your money like me i am stuck now cant do anything just waiting and i know snd of the day nothing because i paid and the property is mine now so please just becare full and dnt trust them specially there contract paperes.
1/5
TrustpilotIf I could leave no stars I would,
5/5
TrustpilotEmily Burchell Edwards Castle Bromwich
Thank you to Emily for your expertise in finding me a new tenants for my propertys. Emily always professional and diligent. I would highly recommend her for any letting queries. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant letThanks Emily🤩🤩
5/5
TrustpilotSuperstar Ladies
Fantastic work from Emily and Eliza at the Castle Brom office, who made a stressful experience of finding a home very easy through lots of communication. Thanks Ladies keep up the good work and all the best for future.
5/5
GoogleAlexandra & Riannah were brilliant finding me my new home. Kept me updated and informed. This is my first rental and they were both very patient and answered all my questions. I would definately use them again . 5 star customer service. Thank you both .
5/5
GoogleI cannot thank Sophie, Craig and staff enough at Burchell Edwards at the Ripley branch . they were friendly and very helpful . great service and endless patience with house sale. thank you to all.
1/5
TrustpilotRude & unprofessional
Had my property for sale with another agent. Burchell Edwards got in touch with me as they must have seen my house up for sale. They were very pushy, & made me feel very uncomfortable. One of the instances I was called by an overexcitable young sales person. I told him that the nonsense they were talking and the way in which they “sales pitched at me” had put me off the company as a whole. I asked him then and there to not contact me again. They continued over the last few weeks to try to contact me. 3 different phone numbers contacting me at different times, way too frequently for my liking. Very intrusive and annoying. I was ignoring their calls and answerphone messages, they just wouldn’t take the hint. Just ended up ringing back to tell them to stop calling. & ended up having a row with a guy who was extremely rude and very unprofessional. Needless to say, moving forward, I’ll never go anywhere near this company.
1/5
TrustpilotAvoid rude and unprofessional !!!!!
As a landlord I found them unprofessional and very rude, not calling me back, not passing on messages from my tenants and then once you do get through to someone they either do not know what they are doing or they are very, very rude. Once I decided to take my properties else where I was told with an attitude, I have to give 6 months notice to leave ! They have also sold me services that were very bad like a Zero Deposit scheme and the tenant reviews just say N/A on most of the questions !
5/5
GoogleVery professional and friendly. Have had a uniformly terrible experience with letting agents up until now, but Alexandra was fantastic start to finish. Upfront, honest, and helpful. Molly at the office was also great.
5/5
GoogleDealing with Alexandra Summerscales was an absolute pleasure. She dealt with a difficult set of circumstances effectively and professionally making the whole experience effortless. I would recommend Burchell Edwards and in particular Alexandra without hesitation. Thank you very much for all you have done.
5/5
GoogleRebecca and nic are really friendly and so helpful, kept me up todate with everything, definitely recommend Burchell Edwards Estate agents ripley
It’s really lovely to read another 5* review and recommendation Rebecca. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAppalling service and that's a…
Appalling service and that's a compliment. They never answer the phone or return calls. Gave them my house to sell but they failed on everything. Took weeks to arrange photographs then lost them for weeks. Waited weeks for a sale board to be told we had refused it (never did). Told me the property was live on the net, had to go to the shop to find they had forgotten to upload it. Missed loads of detail about the property which I had to point out. NEVER ANSWER THE PHONE. Guys if you don't answer when I call, you're not answering potential buyers either. Decided to cancel the contract as it wasn't fit for purpose. Except, they have messed around and dragged it out. They (Carl especially) us a total waste of time Avoid this company if you want to sell your house
1/5
GoogleThis is a message to tenant's. Please go elsewhere, find a different house. If MOLLY has done your viewing run a mile. She lies, says things are included in the tenency that aren’t then denies it once you are in the house. ALEXANDRA - Uses annual leave for her excuse to not replying constantly. To my record she was off 3 weeks in November and 2 weeks in December. She lies, she gaslights, she has no intention of responding to you. She ignores complaints, enquiries and request to escalate above her. She does not respond to senior staff at Connells or Burchell Edwards. And has even suggested to me that there is no management above her to complain to as she is the letting manager. This is after telling me she had requested the area management gets in touch with me…….three months later and after more request to escalate my complaint Adam gets in touch. Clueless of the situation. ADAM CLIFF - Area Manager constantly searching for excuses for his staff’s mismanagement and lies. Seems to spend his time trying to de value and dismiss my complaints rather than resolving them. He told me Molly and Alexandra denied telling me certain things were included. And that it was my word against theirs. Sent him emails as proof which he has ignored. And continues his argumentative and dismissive style of communication daily. This could have been solved months ago but Burchell Edwards culture seems to be a manipulation and delay response approach. This is nurtured from middle management down to apprentice. Landlords please give your tenants a chance and stay away from this company. Tenants have little choice what letting agent they end up with. Also it would seem that we are in a managed property that has been completely mismanaged by Burchell Edwards and they are passing the responsibility on to the landlord costing her a fortune. PLEASE GIVE THIS COMPANY A MISS If you do end up going with them my advice would be to communicate only in writing so there is a paper trail. Don’t ask questions on the viewing ask them via email afterwards so you have answers in writing. Unfortunately our situation is still not resolved, and our next step is the media and environmental health.
1/5
GoogleOne of the worst estate agents for landlords. Stay away from Alexandra Summerscale (Manager) so unprofessional and rude. Also Absolutely Shocking company who done EICR report . We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR. Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commission more than 60%. But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.
1/5
TrustpilotSelling your home? Go elsewhere!
Selling your home? Go elsewhere!!!
5/5
TrustpilotFirst time renting
Myself and my partner have just rented out first house through burchell edwards with the help of Bryani she was very kind and helpful throughout the whole process and definitely made a stressful experience way less stressful!! Thank you Bryani
1/5
GoogleRipley Branch, Absolutely rubbish, no customer service, have to constantly chase them, tenants trashed my property, dont trust there landlords insurance either, dont pay out, have photos of damage and paid every time still wont pay out
Hello Jenni, please contact us via complianceresidential@connells.co.ukwith full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and me wife have had fantastic service from start to finish while buying our first home from Burchell Edwards. They've been nothing but helpful, polite and corteous, and we'd like to extent a particular thankyou to Chris Blackmore, the mortgage advisor on site, for all his help. Update: 2022-09-30 - We've just sorted our remortgage out with the company again, with more fantastic, quick, and excellent service, with our new advisor Craig Ford! Cannot recommend this service enough.
1/5
TrustpilotABsolute shambles from start to finish…
ABsolute shambles from start to finish as a potential buyer. Went to view a property they were selling in Chelmsley (an area I know well and that has a number of roads that are non-standard construction). I arrive at the viewing to be `welcomed` by the least enthusiastic sales person I have ever met. Grunted a greeting at me and barely opened the door for me to view. 'Is the property standard construction?' I ask. 'Yes, it is', says grunty. I like the property and make an offer to be told the next day that, actually, now he has double checked the property is non-standard construction and unmortgagable! That's OK, I say, I've got £100k lying around doing nothing so why don't we use that. NOT! Must be licence to print money at the moment being an estate agent if this is anything to go by. When I asked why they don't tell potential buyers the status of the property from the outset he then blamed it on the poor little old guy who is selling the property saying that he didn't want to put people off! Disgraceful service from start to finish.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Ripley office has 412 reviews across two platforms: 164 on Google, 248 on Trustpilot (across the whole business).
Burchell Edwards Ripley is rated 3.4 out of 5 across all 412 reviews, and 4.3 out of 5 on Google from 164 reviews.
Burchell Edwards Ripley, 4 Grosvenor Road, Ripley, DE5 3JF.
