Burchell Edwards Ripley reviews

★★★★★ 5/5

Google

Had a great experience at burchell & edwards finding our new bungalow Ella and Rebecca were extremely helpful, very professional and very friendly 😀 …

David · 16 June 2025

★★★★★ 1/5

Trustpilot

Avoid, avoid,avoid!…

We are absolutely exhausted from dealing with BE and the wider connells group. Nobody in 6 nightmare years has been able to even offer a substandard service. They are literally unable to run the letting operation properly due to blatant incompetence. This is not simply my view but has been proven by the numerous formal complaints that have been upheld.

Donna · 28 October 2025

★★★★★ 5/5

Google

Burchell Edwards Ripley team deserve 5 stars! Overall Service -EXCELLENT..... Craig (mortgage advisor) was excellent with my remortgage from start to end, he went over and above to make sure my application was correct, by getting in the office hours before opening. He made sure to keep me updated at every stage of the process, even helped me with things I had no clue about and was on the phone when I needed him. I would 100% recommend him for all your mortgage needs! 5/5! Legend.... The lettings team were also fantastic, give you the time, listen to your needs, help in every way they can with any letting advice. Again I would recommend them for your lettings needs. The whole team get 5/5 from me!

Alfie · 22 July 2023

★★★★★ 1/5

Trustpilot

Hurst lane castle Bromwich Shocked

Absolutely unprofessional have had the worst experience possible keep booking appointments and email you on the day to say it's cancelled this has happened 3 times 2 no shows when I signed up with them they promised the world honestly have to say I'm disgusted with the lack of service. They don't answer their phones I surprised client's can even book a viewing, when you call them they just want to get rid of you as if your nuisance considering your are pay double the fees anyone else is charging. I'm shocked to see 4/5 stars certainly not the experience I've had with them. Castle Bromwich Branch Hurst lane i wish I read the reviews on Trust pilot I would have never choice them.

N · 22 February 2025

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!I have never written a bad review before as I give all businesses the benefit of the doubt or another chance or understand people have bad day but Burchell Edwards seems to top themselves with every encounter I've had with them to be the most incompetent company I've ever had the displeasure to deal with.Where to start! When we first viewed the flat we were to rent out the person we had been dealing with never showed up to the viewing and when we rang after waiting outside for over 30 mins we were told to ring the buzzer and the tenant at the time would show us around. Unsurprisingly the tenant was unaware there was a viewing but was happy to show up around anyway. Immediately we decided to take the flat as the tenant said no one else had viewed it so we were sure to get it and we did... or so we were told! After having given over a months notice to our other flat and because of delays from Burchell Edwards for us to move in we had to stay with a friends for a few nights in between moving out of our old place and into our new one. We were then told just a few days before we were to move in that the landlord had just chose us to move from all the applicants and congratulations we were to move in... we had already been told we got it and moved out of our old flat at this stage lucky we did get it or we would have been out in the streets! After being dragged around to 3 different Burchell Edwards offices across the midlands to sign different forms and collect keys from another one etc (i don't see why this could not all have been done in the one store, but why am I not surprised) we finally got the keys and moved in and did not have to deal with them for another year...thankfully!(I must mention that everyone except for Karena has been useless. She is literally the saving grace of this company and I could not fault in the time we dealt with her.)A year later we gave out notice to move out and emailed Burchell Edwards numerous times and getting no reply then was told that they no longer have anything to do with the management of the flat, despite the giant Burchell Edwards sign in the car area advertising renting out the the apartment and still have our deposit. It took 6 weeks to get an answer after giving 2 months notice. After moving out it has taken nearly a month (and counting) to get our deposit back even though we have receive confirmation from the people to maintain the building who confirmed to us and Burchell Edwards that the flat was left in perfect condition and for them to release our deposit, and email confirmation from the landlord again for Burchell Edwards to release back our deposit. After forwarding all these emails to Burchell Edwards as proof they can give us back the deposit they still have not and even the landlord said said he has already told them weeks ago to give us out deposit back but still no reply! Avoid this company at all cost. I have never and hopefully will never have to deal with such a useless company and the worse communication I've ever experienced!!

PB · 7 September 2021

★★★★★ 1/5

Trustpilot

Tamworth branch abomination

After having a few different estate agents I was deciding who to use to advertise my property. I rang Burchell Edwards to actually view a house they had for sale but was told on the phone that it had been sold that day (fair enough) they then talked me into having them value my house and booked an appointment with one of their advisors (who I'll leave anonymous). He came round and was very professional and explained what they will do for me and how great they are blah blah blah so I decided to go with them and have the premium package photos and use their conveyancing team etc etc.That was about as professional as these clowns got. The photos were bang average and didn't advertise every room in the property and didn't look any different to standard photos on rightmove.... Nevermind so I thought. They didn't do any viewings I had to do all of them, they didn't even offer to attend.Once my property was sold I heard off Burchell once., They didn't do any chasing up I had to chase up everything, didn't email to see how it's going or why it's taking 6 months to complete all for the princely sum of £2700 I did have one phone call though 2 days before I was about to complete to ask me if I'm still looking for a property?? I mean come on what an absolute shower. Called me on day of completion asking when I'm dropping the keys in luckily my buyer and I had already discussed this and wrote burchells out of the equation.I honestly won't ever use a estate agents again and I'll advise everyone who moves to just use an online agent with low fees because you end up doing everything yourself.The sooner some tech whizkid comes along and designs something to wipe out estate agents and conveyancers the better because the whole system is an absolute abomination and costs so much money.

Greg · 2 September 2021

★★★★★ 2/5

Trustpilot

AFTERSALES TEAM IS HORRENDOUS!!! AVOID

All my dealings have been with the Tamworth branch and after a promising start I have been left INCREDIBLY disappointed. The start of the process, we dealt with Chris who is EXCEPTIONAL and quite frankly the ONLY reason we went with Burchell Edwards after getting 4 different agents in to value our property and quote for services. Chris is very professional & knowledgeable, nothing is too much trouble and he was fantastic when performing the viewings, hence the 1st star I have given. The second star is for John Wasim, the negotiator that agreed the sale with our buyers. Again very professional and polite and ALWAYS called me back with updates etc. Unfortunately, as soon as the sale was agreed, it has all gone drastically downhill and completely ruined any chance of me ever going with BE again!When Chris valued my house and quoted for services, part of the pitch is that there is a 5 strong team of after sales experts, who will oversee the sale and keep us updated/do all the chasing etc. It was for this reason that we were satisfied with paying what was actually the MOST EXPENSIVE agent fees out of all the quotes we received, because we believed that we would receive a service worthy of the increased cost, taking into account the whole after sale experience we were told to expect. Unfortunately, there has been NO AFTER SALE support whatsoever!!!!! I never heard a peep for around 3 weeks after I accepted our buyers offer, despite sending around 3 or 4 emails to the Tamworth office. I then received a really feeble excuse that their computer system had some sort of glitch, which caused the lack of reply - IMPOSSIBLE CONSIDERING I SENT MY EMAILS TO MULTIPLE EMAIL ADDRESSES AT THE BRANCH, including John's who had always received and replied promptly, prior to passing the file over to the after sales team. So this was clearly a lie. After that, I received NO proactive updates, no evidence that BE were chasing the solicitors or paying any attention AT ALL to my sale, so I was forced to keep chasing them to take action. I am not exaggerating when i say EVERY, SINGLE, EMAIL I HAVE SENT has been ignored, until I followed up with a snotty email complaining about the lack of response. Our buyers solicitors are being a nightmare and BE have done nothing to help me speed them up, instead they've made up silly excuses to allow their ineptitude to continue without challenge. It has now been around 15 weeks since we accepted our offer and BE have done NOTHING to expedite the sale. I will never, ever use them again and have requested details as to how I can make a formal complaint. I expected to receive a discount of 50% of my fee, considering I have only received 50% of the service I was promised!!!!!! My fee is £2400 in total, extortionate considering all that has paid for is a few photos, some 5/10 minute viewings and nothing else! so angry.

Hummingbird · 31 August 2021

★★★★★ 1/5

Trustpilot

DERBY BRANCH MORTGAGE ADVISOR A.P WORST…

DERBY BRANCH MORTGAGE ADVISOR A.P WORST EXPERIENCE THE 1ST TIME WENT OK WASNT GREAT TRY TO MAKE YOU SIGN UP TO THINGS THAT ARE UNNECESSARY. Went to buy my 2nd home and because of the abizmel communication lost out on it 3x..... because of slow service not responding to emails and forever chasing them to do their job. never get a xall bsck when promised and then to add salt to injury she doesn't take accountability for her neglengence. NEVER WILL I USE HER AGAIN!!! I made it very clear that her service was appalling they claw money out of you to do very little work. I came on trust pilot to leave a negative review which she is aware of me doing so I don't think she'll be surprised hearing about this... only to be unsurprised by alot of other people's negative reviews. I had to ask if she's over worked because clearly can't keep the pace. made me lose out and still took my money to do very little. you mayaswell find a private mortgage advisor which I have done now and has suited me thus far...useless is an understatement..... try to blame you for their appointments theyve made and missed. she's lucky I never put her name on blast. but stear clear DERBY BRANCH INTIALS A.P

Danielle · 18 February 2025

★★★★★ 5/5

Trustpilot

I spoke to Laura today and she was just…

I spoke to Laura today and she was just so lovely! She was very friendly, took time to explain things to me, it almost felt like someone I had known before! I've spoken to several lettings agents over the past 2 weeks as I've been seriously searching for a place to rent, but none has been this nice to me on first contact. Whether I get to rent with Burchell or not, I just want to say Laura is amazing. Thanks

Lem · 25 August 2021

★★★★★ 5/5

Google

Courteous, professional and prompt service. Everything we needed from an agent and nothing we did not. Well done Carly Trueman!

Spencer · 15 December 2025

★★★★★ 1/5

Trustpilot

Rude estate agent!

Honestly will never buy through these as I've been put off for life. I genuinely feel because I'm a first time buyer the estate agent felt that they could bully and push me into signing up to things I didn't need. All I wanted was a viewing on a property but was instead given basically life advice I didn't want or need. I had explained I already have a mortgage advisor and a mortgage in principle but was consistently pushed and bullied into signing up for their mortgage services. Came off the phone and instantly blocked their number because I was so upset and fuming at how rude I had been spoken to. Wouldn't buy a house from them now even if they paid me to.

Sophia · 30 January 2025

★★★★★ 5/5

Google

Alexandra has been the most professional and friendly estate agent I've ever known. She couldn't do enough to help us. She was well educated with the whole process and there wasn't a question she couldn't answer. I'll always use this agent in future. I felt very safe and supported throughout our entire renting experience, from initial enquiry to move in day. I highly recommend Burchell Edwards. Their sales team seemed very friendly too!

Loren · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service…

I started house hunting sometime in June 2020 and was so fortunate to be assigned Kelly at Castle Bromwich branch. From the very beginning she was so supportive, always letting me know when there were houses that met our budget and taste available and what won my heart was her tenacity and determination to find us our perfect home.She was so patient with my mom who was very picky on a budget and was always one call away, even updating me with information others wouldn't have bothered to. Also she always booked me in for viewings at my convenience, not once rescheduling or having excuses for all the times I requested.I have collected the keys to my new home which Kelly saw and knew was the right fit for my family. Every timeline she gave was accurate and she supported us through till the very end, which is today, when we got the keys to our new home!Thank you Kelly! Your effort is much appreciated and I will continually refer as many people as I can to Burchell Edwards due to the exceptional customer service you rendered towards our purchase!

Laura · 30 March 2021

★★★★★ 5/5

Trustpilot

Mansfield Branch - 5*

The service provided by Lucy and team at the Mansfield branch has been superb from start to finish. I really have no complaints in the way they have dealt with our sale that spanned the 1st lockdown. Communication has been excellent with all viewings well communicated to me and feedback passed on very quickly. All offers received were confirmed verbally and in writing.Lucy and the team provide a good reliable, friendly service, communication within the branch is excellent, if Lucy was out of the office someone within the team always knew what was happening.Even when Conveyancing direct started failing on us the team worked tirelessly in the background to keep things moving, my review of Conveyancing direct will be posted shortly but in short use Burchell Edwards but not Conveyancing direct.

Terry · 18 November 2020

★★★★★ 5/5

Google

We dealt with Burchell Edwards Ripley for a good few months and I've never been so impressed with a service! Evie was absolutely amazing with me and my partner and our new build house, she helped us out step by step and answered any questions that we had with being new buyers, she was always at the end of the phone when we needed her and I can't fault her enough! also the team at the branch where great too if there was anything Evie couldn't deal with herself! Really really happy would definitely go through Burchell Edwards again after such a lovely service :) Thank you Evie & the Ripley branch you guys are amazing! :)

Heather · 17 June 2020

★★★★★ 5/5

Google

I have recently rented a property with Burchell Edwards, but more specifically Rebecca and Ella, and it has been Devine. I have been so well informed, things have moved quickly and smoothly, and they have both been so accommodating and quite simply lovely the whole way through. So different from my past experiences with estate agents. Very Grateful, Molly xxx

Molly-May · 4 August 2025

★★★★★ 5/5

Trustpilot

Excellent service again from Emily and…

Excellent service again from Emily and Tom. Very efficient and professional service, they are both very proactive with sourcing new tenants and keep me informed at all stages of the process. Always at the end of the telephone or will call me back if not available. Both Emily and Tom are very personable and approachable and I would not hesitate to use this service but especially Emily and Tom again,

Julie · 16 March 2022

★★★★★ 5/5

Google

Can not recommend Burchell Edwards Ripley enough!! Easy renting process and loved the little welcome pack! From the initial call, to viewing the property, going through referencing and move day, Molly was there through every step making the whole process easy and stress free! Molly is such an asset to the company! Thank you so very much!

Joanne · 17 June 2023

★★★★★ 5/5

Google

James and his team have provided a outstanding service through avery difficult situation. They have been on hand to help and advise when needed. Saying they have gone the extra mile is an understatment. They have gone above and beyond in every sense of the phrase. I cannot thank them enough for the outstanding service they have provided. I am so grateful James for all the help and support you and your team have provided me, no words can express how grateful I am Tracey

Tracey · 18 June 2019

★★★★★ 5/5

Google

Brilliant Richard was a true gentleman all way through our meeting

Tracie · 17 April 2024

★★★★★ 1/5

Trustpilot

Landlord says you don't need boiler

We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.

Speedypanda · 14 October 2024

★★★★★ 5/5

Google

I would most definitely recommend Burchell Edwards at the Ripley branch. The branch manager James and his colleagues went out there way to deliver excellent customer service with the sale of my property which was a difficult time. There was one problem after another but they persisted along with there recommended solicitors and I couldn't of done it without them. Yes there fee's maybe on the pricey side but as they say you get what you pay for and in this instance I most certainly did. Thank you!!

Gemma · 18 June 2018

★★★★★ 5/5

Google

Both Alex and Molly where fantastic with helping us rent our house out. Everything was made easy and they kept us up to date with everything from people going to view the property to finding the perfect tenant for us. Thank you for all your help and your continued support with our tenant and property

Kelly · 17 June 2023

★★★★★ 5/5

Google

I went into Burchell and Edwards with absolutely no clue on mortgages. Craig (mortgage adviser) was absolutely brilliant, went through the whole process from start to finish. He kept us updated through everything and even stayed past office times and do applications with us. He was on the other end of the phone if we did need him also. I would highly recommend going to Craig 😀x

Casey · 20 September 2023