Burchell Edwards reviews

★★★★★ 5/5

Google

Great first experience renting with Burchell Edwards. Rebecca Fennell was on top of everything, got everything done and had us ready to move in no time. Everything ran smoothly and she was available to us once we had the keys to talk us through any issues.

Sophie · 13 February 2025

★★★★★ 5/5

Google

Burchell Edwards have been incredible in helping myself and my partner buy our first house. I would heavily recommend this firm to anyone. Craig Ford my mortgage advisor was outstanding and helped every step of the way and Alex was also incredible and was a star at helping!

Jasmine · 25 December 2024

★★★★★ 5/5

Google

Partner and I had a mortage meeting with Craig. As young first time buyers we had no clue about mortgages, Craig was super helpful and informative and we learnt a lot. Always had our best interests in mind and kept us informed of the process at all times. He just went above and beyond really so hats off to him!

Lauren · 2 June 2024

★★★★★ 5/5

Google

Five star service from start to end with Ella and Rebecca. No query too small, no problem too big - they helped guide us, assist us and advise us at every step of the way. Would whole-heartedly recommend this outfit for any lettings based projects you have in mind.

Steven · 13 April 2026

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Fantastic experience with the Lettings team at Burchell Edwards. They got me a tenant moved into my property in to time at all and the communication I received from Ella and Rebecca couldn’t have been better. Thank you so much girls, you truly are an asset to your team.

Louise · 12 April 2026

★★★★★ 5/5

Google

It took a long time to sell my mother’s house but this was not due to the staff at Burchell Edwards who worked very hard to promote the sale. Communications were excellent. Luisa was particularly good at contacting me with updates. She was very patient at stressful times. I would recommend this company.

Angela · 25 September 2024

★★★★★ 5/5

Google

I just want to say thank you to the team at Ripley especially Craig. Nothing was too much trouble for him and he really did help with organising my mortgage. I would 100% recommend using their services and in the future if I need to, would defo use them again. Thanks for everything and for making such a hard tough stressful time for me seem a whole lot easier!

Jemma · 21 August 2023

★★★★★ 5/5

Google

Cannot thank Nic Geoffray enough for his assistance with finding me a property, helpful friendly and professional. Thank you to Rebecca for her help also, highly recommend these individuals for any property needs. Thank you again both x

Jessie · 25 February 2025

★★★★★ 1/5

Google

Stay Away, No good, they breached the contract in many ways. Excuses after excuses and wants to steal my rent income money I have filed the County Court claim agaist this agent for my unpaid rent income money CCJ. Dishonest Fraud Agent. I am landlord

Ja · 27 March 2026

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 5/5

Google

Nic was a real help and made the move as smooth as possible. He was able to preempt a lot of my questions and was readily available and professional. Definitely a credit to the company. Thank you for your help.

District23 · 18 December 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?

Andrew · 6 February 2026

★★★★★ 5/5

Google

Rented a flat through Burchell Edwards at Ripley recently. Rebecca and Ella managed the viewing, offer an hand over. This was done in a professional, friendly manner and with great consideration. The process was carried out very speedily as this suited us. Big thank you to Rebecca and Ella, you got the job done just as we needed.

Caroline · 20 May 2025

★★★★★ 5/5

Google

We have just picked up our keys for new home, the team at Burchell Edwards Ripley have been fantastic. Especially our mortgage advisor Carly Trueman who was consistently helpful and supportive throughout the process. Nothing was too much trouble I would definitely recommend her. Many thanks to you all.

Leah · 10 January 2026

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 5/5

Google

Nicolas Geoffray has supported me as a tenant from the moment we met until the move in date. He’s been incredibly helpful, warming and efficient. Would turn to this company again if needed thanks to Nics great service! X

Yogi · 16 October 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 5/5

Google

Richard was on time was very thorough and friendly. Some things he told us had not been pointed out by other agents so we felt confident to put the sale of our house in his capable hands and look forward to working with them to get a reasonably quick sale

Karen · 17 February 2024

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 5/5

Google

No less than a five star rating for Ella and Rebecca. Renting my property could not have been easier. I am so pleased with the service they have provided. Would highly recommend.

Gail · 17 March 2026

★★★★★ 5/5

Google

Really pleased with the service I received. The staff were pleasant and helpful and professional throughout. I was looking for a mortgage but wasn’t expecting to be able to buy much as I didn’t have the best credit rating. After speaking with Craig I was surprised when he assured me this fact was not that great an obstacle and I’m now residing in a property that I had previously considered to be well out of my price range. The help I received was first class during the process and made the whole process much simpler that I previously expected as I was a first time buyer. Thanks all.

Andrew · 23 September 2024