Burchell Edwards Ripley reviews

★★★★★ 5/5

Google

Nicolas Geoffray has supported me as a tenant from the moment we met until the move in date. He’s been incredibly helpful, warming and efficient. Would turn to this company again if needed thanks to Nics great service! X

Yogi · 16 October 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 5/5

Google

Richard was on time was very thorough and friendly. Some things he told us had not been pointed out by other agents so we felt confident to put the sale of our house in his capable hands and look forward to working with them to get a reasonably quick sale

Karen · 17 February 2024

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 5/5

Google

No less than a five star rating for Ella and Rebecca. Renting my property could not have been easier. I am so pleased with the service they have provided. Would highly recommend.

Gail · 17 March 2026

★★★★★ 1/5

Trustpilot

Not even worth one star

If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability but harassments weekly email My advice: do not entrust your property to this company. They take their fees but not their responsibilities.

Ophelia · 23 October 2025

★★★★★ 5/5

Google

Really pleased with the service I received. The staff were pleasant and helpful and professional throughout. I was looking for a mortgage but wasn’t expecting to be able to buy much as I didn’t have the best credit rating. After speaking with Craig I was surprised when he assured me this fact was not that great an obstacle and I’m now residing in a property that I had previously considered to be well out of my price range. The help I received was first class during the process and made the whole process much simpler that I previously expected as I was a first time buyer. Thanks all.

Andrew · 23 September 2024

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 5/5

Google

Nick was super helpful and great to deal with, been very reasurring and supportive. All in all great service cant fault him on anything.

Travi · 18 December 2024

★★★★★ 1/5

Google

Absolutely awful. Offer accepted in February and not only are we nowhere near moving the whole sale is now at risk of falling through because of the solicitors Burchell Edwards themselves actively recommend. Ripley branch don’t want to know and have offered zero help. The solicitors they recommend have known about this single issue stopping us from completing for 3 MONTHS (I have evidence). All smiles and helpfulness when you’re looking at buying their properties but as soon as your offers accepted you get passed on and forgotten about, it seems as though they think their job is done! It’s been that bad when we look at future houses (which we’ll have to do as ours is now falling through) I wouldn’t even look at a house up for sale with Burchell! Disgusting.

Amy · 26 July 2024

★★★★★ 5/5

Google

Great service. Went to Craig for mortgage advice, and we cannot recommend him enough. As first time buyers we went for a consultation, we were quite hesitant beforehand but after speaking to Craig, we were put at ease. He was very knowledgeable and put in a lot of time and effort to help us. Had few issues in the process (none from Burchel Edwards) but we were able to sort these out quickly thanks to our mortgage advisor. Absolutely superb.

Artur · 26 July 2024

★★★★★ 5/5

Google

We could get the house very easily.The agency made it very comfortable and amazing for us by helping and supporting with all the procedures.Rebecca and Ella you guys were Brilliant and thank you so much.

Dany · 9 January 2026

★★★★★ 5/5

Trustpilot

To Jason Smith

To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi

Jahanzeeb · 19 July 2023

★★★★★ 5/5

Trustpilot

Hannah was amazing at letting our property

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard. Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants, perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home. Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home. Congratulations, Hannah, you’re a real credit to the team at Birchall Edwards.

Roger · 10 August 2025

★★★★★ 1/5

Trustpilot

Honestly the worst agency I have ever…

Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.

African · 2 May 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever…

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Alison · 25 March 2026

★★★★★ 5/5

Google

Renting a property through Burchell Edward’s. Rebecca and Ella have been fantastic, ensuring the process is very quick, smooth and keeping me informed the whole way through. Highly recommended. Thanks guys!

Karen · 15 December 2025

★★★★★ 5/5

Google

Really positive experience with Burchell Edwards. My main contact was Ethan from the Ripley branch, the communication from him was brilliant and nothing was ever to much trouble. All questions asked where answered even if he had to find out from the vendor. Cannot think of one negative thing to say the entire time. Thank you for making everything a little bit easier.

Ebony · 7 December 2024

★★★★★ 5/5

Google

Great reletting service for our rental property by Rebecca and Ella Green. Used Burchell Edwards Ripley branch for our rental portfolio for over 10 years now. Hopefully be with them for many more.

DJW2547 · 17 November 2025

★★★★★ 5/5

Trustpilot

Letting - superb service.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

Amanda · 19 August 2025

★★★★★ 5/5

Google

Excellent service from Ella and Rebecca, from the Ripley office. From showing interest in renting a property right through to getting the property went a dream. 😁 …

Gillian · 15 December 2025

★★★★★ 1/5

Trustpilot

Use any other letting agents!

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

Ellie · 8 September 2022

★★★★★ 1/5

Google

Rented through this agent for a little over a year. Moved in and the property was fine internally (wear and tear in some places but we didn’t mind). Moved in…the overgrown garden that they assured us would be cleared of mess, was never actually cleared so we funded this and moved it off our own backs. Broken fence panel to the rear also fixed by us without any thanks. Replies to emails? You’d get a response quicker writing a letter to a dead relative. I’ve waited 4/5 weeks before at a time. Upon our 12 month inspection the lady who attended was appalled at the lack of working smoke alarms…something we’d mentioned already. Fast forward to us ending our tenancy. We had a professional clean done as you’d expect from good paying tenants. Our last day at the property was 26th February. Today, 28th March they have finally agreed to give ur our deposit back after attempting to claim just under £300 from us for a professional clean. The inventory they did on check in was actually WORSE than the one they did when they checked us out. It was only upon supplying physical video evidence and photographs of all the stains that they claimed we had mad and a final email from us that they agreed to pay. Nicola in particular who had communicated with us over the last few weeks regarding the deposit is so unbelievably unprofessional. No apology, and as above, replies usually after about 5 weeks. The only decent staff member I think I communicated with was Holly who understandably left and now works for another local estate agent who have a far better reputation and who aren’t actually just outright rude. I work in property and deal with agents up and down the country and never have I come across any I would rate this badly. Even purplebricks aren’t this bad. If letting through them is this much hassle I cannot imagine buying through them (thank god we didn’t). Will use the returned deposit that we rightly deserve back on paying for some customer services courses for them I think. The cherry on top was asking for a formal complaint to be raised through Nicola and requesting she escalate our case which to date, still hasn’t been done. Thanks Nicola, wonderful service!

Aaron · 17 June 2022