Trusted Agent profile · Ripley
★★★★★
410 reviews across 2 platforms
4 Grosvenor Road, Ripley, DE5 3JF
Burchell Edwards's office in Ripley, at 4 Grosvenor Road, is rated 3.4 out of 5 across 410 reviews on two platforms, including 164 Google reviews rated 4.3.
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
5/5
GoogleCan not recommend Burchell Edwards Ripley enough!! Easy renting process and loved the little welcome pack! From the initial call, to viewing the property, going through referencing and move day, Molly was there through every step making the whole process easy and stress free! Molly is such an asset to the company! Thank you so very much!
5/5
GoogleJames and his team have provided a outstanding service through avery difficult situation. They have been on hand to help and advise when needed. Saying they have gone the extra mile is an understatment. They have gone above and beyond in every sense of the phrase. I cannot thank them enough for the outstanding service they have provided. I am so grateful James for all the help and support you and your team have provided me, no words can express how grateful I am Tracey
5/5
GoogleBrilliant Richard was a true gentleman all way through our meeting
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
1/5
TrustpilotLandlord says you don't need boiler
We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.
5/5
GoogleI would most definitely recommend Burchell Edwards at the Ripley branch. The branch manager James and his colleagues went out there way to deliver excellent customer service with the sale of my property which was a difficult time. There was one problem after another but they persisted along with there recommended solicitors and I couldn't of done it without them. Yes there fee's maybe on the pricey side but as they say you get what you pay for and in this instance I most certainly did. Thank you!!
5/5
GoogleBoth Alex and Molly where fantastic with helping us rent our house out. Everything was made easy and they kept us up to date with everything from people going to view the property to finding the perfect tenant for us. Thank you for all your help and your continued support with our tenant and property
5/5
GoogleI went into Burchell and Edwards with absolutely no clue on mortgages. Craig (mortgage adviser) was absolutely brilliant, went through the whole process from start to finish. He kept us updated through everything and even stayed past office times and do applications with us. He was on the other end of the phone if we did need him also. I would highly recommend going to Craig 😀x
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotShocking
The worst agent possible. DO NOT use this agency.Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).Took 2 weeks to get 4 viewings, no offers.No further viewings in 3 months despite lowering our price.Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.
1/5
TrustpilotDo NOT waste your time
Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.
1/5
TrustpilotSomeone came over to value our house…
Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!
1/5
TrustpilotDO NOT USE FOR LETTINGS!!!
DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.
5/5
TrustpilotVery happy with their service
Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.
5/5
TrustpilotBurchall Edwards Castle Bromwich
The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.
1/5
TrustpilotAvoid the Tamworth branch if you are…
Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s
5/5
GoogleThanks Molly Brough for the professional support and service in finding and renting the property. The whole has been very smooth, paper less and done in a good timely manner. Highly recommend. Also on completion she did handed out a nice welcome gift for the new rented property!!👍🏻👍🏻
5/5
GoogleI used Chris Blackmore, the mortgage advisor at the Ripley branch for my recent purchase. Chris is an extremely knowledgeable and well informed financial advisor. He is friendly, approachable and highly professional, taking time to understand his client and their needs. He goes above and beyond to ensure his clients receive the best possible advice. I have been a client of his for over five years and it’s always a pleasure.
5/5
GoogleAlex is an amazing person to deal with she went over and beyond my expectations she sought properties for my situation and never gave up when I was about to.. I can not recommend her enough she is amazing, understanding person she is one in a million..
5/5
TrustpilotEmily & Tom tag team
This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys
5/5
GoogleAlexandra is extremely professional and patient. She helped us to find a rental home and explained each step of the process thoroughly. I was provided with updates regularly and she even helped me to find a competitive contents insurance quote. I would highly recommend Burchell Edwards & will use them again with no hesitation. Fantastic service.
1/5
TrustpilotThe worst people to deal with they…
The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money
5/5
TrustpilotAmazing service from Emily and her team…
Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.
5/5
TrustpilotMy experience was a great one from…
My experience was a great one from viewing the property where Rosina provided that serviceI had the experience of dealing with Emily the manager she was very helpful knowledgeable and professional throughout the whole processI would say that my experience with Emily and Rosina was a great one hence I would recommend Burchell Edwards and especially the Castle Bromwich branchThank you and keep up the great work
5/5
GoogleAll the staff at the office were very helpful, especially James and Alex, who went out of their way to make the sale of our property possible. After the initial sale they still kept in touch and helped all the way to the final completion. We would recommend them to anybody looking for a proactive and efficient Estate agent in the area. Many thanks Colin & Jo Parry.
5/5
TrustpilotMellissa was fantastic!!
Mellissa was fantastic.The process was lengthy being a part of a chain amongst other issues, though she kept us updated and pushed the relevant parties to reach the transfer of ownership.We would definitely recommend Burchell Edwards to anyone looking to move. We love our new home..Thank you Melissa!
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