Burchell Edwards Ripley reviews

★★★★★ 1/5

Trustpilot

Never work with these!!!

Never work with these!!!! They took rent money from my account when I wasn’t even on the tenancy agreement. And cancelled it 1 month prior. When I phone Burchell Edwards to inform them about their mistake they said they will reimburse me my money in 2 working days. Two days no money. Phoned again another 2 days . No money!! This went on for 3 weeks of telling me lies and wasting my time. This is not the time to have a big lump of money missing from my account. Very poorly run, communication zero!! Avoid at all cost !!!!!!!!

Craig · 7 July 2020

★★★★★ 5/5

Google

Molly was extremely amazing and very helpful would recommend using them

Kyle · 17 June 2023

★★★★★ 1/5

Trustpilot

Very dissapointed with service…

Very dissapointed with service received, House came up on right move site I called agent within minutes of it being advertised. I Spoke to sales was told I am the first person calling up but viewing wasn't possible due to COVID-19 which is totally understandable, I was then told I would be the first person to view soon as the lock down is over, after 2 hours same house is showing sold with STC. I made several calls and left number of emails eventaully had a call back advising house is sold. Would not recommend not professional at all sounds like a under table job

R · 15 April 2020

★★★★★ 1/5

Trustpilot

Awful Company, steer clear

Rubbish company, rubbish service.They didn't pass on feedback from my tenants about repairs that needed fixing, they let the tenancy lapse onto a rolling 30 days agreement without letting me know. They sent me letters saying that my rent was late for multiple months, so i contacted the tenants myself to find out what was going on because Burchall Edwards werent doing anything about it to find that the tenants had been paying on time and it was Burchall Edwards that werent finding the funds and then sending them on to me. To top it off when i decided to transfer the management of my property to another agent it came out that my tenants werent even living in te country, never mind the property. their cousin and his wife was, Burchall edwards had been to the property and met them twice aswell as them going into a branch and nothing was ever said to me. when i raised it and told them of my disgust and request for a refund of fees paid, they offered me £350 and didnt address all of the issues i had raixsed, when i rejected them, they got a legal represetative to draft me a response offering £500, spouting a load of jargon with addressing their short comings. i would urge any landlord to stay clear. All of their management is done out of an office near warrington, they have no idea what is actually going on with your property

Ashley · 12 April 2020

★★★★★ 1/5

Trustpilot

Burchell Edwards seem to enjoy being deliberately difficult to do business with.

I work in a noisy environment and am often away from my desk. Consequently I asked Burchell Edwards to only use email to contact me, not the phone. For a fortnight, they ignored this request, bombarding me with voice mails, despite repeated email reminders never acknowledging any of the emails either. Then they did begin sending emails with details of properties, but never with any details of bungalows, which I had already told them was the only type of property I was interested in. Again, I emailed them several times reminding them of this, but again, no acknowledgement or change in their behaviour. They sent me details of multi-storied properties, flat and apartments and even a shop! None of their emails had an unsubscribe button either.

Clive · 14 February 2020

★★★★★ 2/5

Trustpilot

Recently moved In to our rented…

Recently moved In to our rented property before we said we are not moving in untill the kitchen, back bedroom and main bedroom was painted white as they was bright blue and purple they agreed. We wanted to move in before Christmas also they turned around and said wait till after the house is having a deep clean. We finally moved in there was no painting done and the house looked/smelt like it has not been cleaned in over 6 year was disgusting. I think communication from the agent and landlord needs to be better!

Amy-Ellen · 12 January 2020

★★★★★ 1/5

Trustpilot

CONSTANTLY CHASING THEM FOUND…

NOW I AM CALM AND HAVE NO FURTHER COMMUNICATION WITH THE AGENT, I FEEL I CAN WRITE THIS REVIEW;THEY ARE ALL SMILES WHILST DISCUSSING THEIR PRODUCTS IN THE COMFORT OF YOUR OWN HOME. YET ONCE THEY HAVE YOUR SIGNATURE ON THE DOCUMENTS THE FUN STARTS....YOU WILL BE CONSTANTLY CHASING THEM FOR UPDATES, WE FOUND THE SERVICE VERY UNPROFESSIONAL, WE WERE LIED TO ON SEVERAL OCCASIONS. PROSPECTIVE CLIENTS WERE ALLOWED TO VIEW OUR PROPERTY, WHO WERE NOT IN A FINANCIAL POSITION TO BUY. THEY WERE EVEN ALLOWED SECOND VIEWING.HIGH PRESSURED SALES, CONSTANTLY TRYING TO PUSH FOR US TO GO WITH THEIR FINANCIAL ADVISER SERVICE FOR OUR MORTGAGE. THEY COMPLETELY STRESSED US OUT, WE HAD TO CHASE THEM FOR UPDATES ON VIEWINGS, IF WE CALLED THEM THEY NEVER RETURNED OUR CALLS. THEY NEVER EVEN INFORMED US WHEN THEY HAD RECEIVED AN OFFER FROM A PROSPECTIVE BUYER. WE PAID FOR A SERVICE WE CERTAINLY DID NOT RECEIVE... MY ADVICE TO YOU IS SHOP AROUND, THEY DEFINITELY DO NOT GO THE EXTRA MILE......

LILLIAN · 7 January 2020

★★★★★ 5/5

Google

Excellent service and very friendly and helpful, in particular Alexandra, thank you for making the process easy and not stressful.

Gary · 17 June 2022

★★★★★ 5/5

Google

Fantastic team, Alexandra and Rianna were amazing and helpful, super fast turnaround when needed the most! Would recommend to anyone

Lewis · 17 June 2022

★★★★★ 1/5

Trustpilot

Just want you money and will lie if…

Just want you money and will lie if need be. We were charged £150 for photos (no other estate agent charges for photos to be done ) but we were told if we sold through them it would be refunded! Lies!!! Also no estate agents to do viewings as all too busy (not sure what service I paid for) very disappointing! These are just a couple of issues I had with the sheldon branch! Avoid.

Lisa · 6 April 2021

★★★★★ 5/5

Trustpilot

Friendly service!

No complaints, swift to answer all questions. Personable and approachable staff

Holly · 2 August 2025

★★★★★ 1/5

Trustpilot

Pressure from mortgage broker

Booked me in for a viewing and then got harassed by their mortgage broker to come in for a meeting. I refused politely as i already had an AIP but they wouldn't take no for an answer. Consequently they cancelled the viewing and haven't allowed me to view another property since. Luckily i purchased another property from a different estate agent but having spoken to several people and agents about my experience, this apparently in addition to lieing about false offers is common practice amongst many estate agents. Please government, put in some legislation to police these agents.

Ali · 8 August 2019

★★★★★ 5/5

Google

Fantastic responsiveness, great service and very thorough. Lovely people to deal with and also had extra help with sorting some things we needed to change over. Highly recommended! Keep up the good work!PositiveResponsiveness, Quality, Professionalism

Torrens · 17 June 2022

★★★★★ 5/5

Trustpilot

Emily at Castle Bromwich

Emily was a star whilst dealing with letting our property, efficient, good communication and was extremely helpful throughout the process. Would not hesitate to use again or recommend!

Tom · 18 November 2020

★★★★★ 5/5

Google

I have just sold my house with Burchell Edwards Ripley and I couldn’t have asked for anything more. They initially valued my house at a little higher than I was expecting and I was a little nervous about trying it at the higher price but James gave me the confidence to trust him and go for it. Within one weekend I had got 7viewings booked in! 6 days after we went ‘for sale’ we accepted an offer very close to our asking price! So pleased with the service the team have provided me; I will be recommending them to all my friends and wouldn’t hesitate to use the Ripley team again in future.

Chris · 18 June 2019

★★★★★ 1/5

Trustpilot

First time buyer nightmare

I am a first time buyer and it's really sad that my first experience of buying a house has been such a bad one. Only good thing is that I'm going to take my custom elsewhere before paying any money.It all started with me seeing one of their morgage advisors and in all fairness it was a fantastic experience and made me happy enough to start my search for a house with burchell edwards. We was approached immediately after our meeting with a very pushy estate agent booking us in for a viewing, which we went along for and actually loved the house. So we began the process of making an offer on the house on question. When our offer was rejected we decided to up our offer because we liked the house quite a lot. We started to get pressured by the estate agent as she had a lot of viewings for the property. So we decided to up the offer again, and then found out the they had withheld information and it was in fact leasehold. If we upped our offer the property would be free hold on completion. So we upped our offer, with the guarantee that the property would be free hold.We decided to use a recommendation for another morgage adviser, not through burchell edwards and this is where the service quickly plummeted. We was made feel guilty for choosing another advisor and was told that our accepted offer was no longer standing as they had accepted another offer. (I wonder if they are staying within burchell edwards for their morgage)? Overall we had a really poor start to the housing market. Communication was poor, we was misleaded and fed false information. When our offer was accepted it was no longer viable because we decided to use somebody else as our morgage adviser. I would avoid burchell edwards at all costs, horrible service, rude staff and a very patronising manager (Castle Bromwich Branch). Will never use again to buy or sell a future property. I thank them for such a poor service though, because ive not had another experience like them since.

Collette · 14 March 2019

★★★★★ 1/5

Trustpilot

If I could give this company zero stars…

If I could give this company zero stars I would. Beware sellers, because a lot of your potential buyers either don't get to book a viewing or make an offer unless they allow themselves to be bullied into meeting with Burchell Edwards mortgage advisor even if you already have a full AIP in place. We stopped viewing anything that Burchells had on sale, which was a pity as there are a few we may have purchased. Thankfully we are currently buying through another estate agent where we had a totally different experience

Speakingout · 5 March 2019

★★★★★ 5/5

Trustpilot

A fantastic service Supplied by Emily…

A fantastic service Supplied by Emily from the castle Bromwich branch. Emily kept me updated every step of the way until the contract was signed. I would definitely recommend Emily.

Paul · 18 December 2019

★★★★★ 1/5

Google

Complete liers and very inderhanded, refused to help us with our purchase unless we used there services. Already had a mortgage offer and deposit but threw it back in our faces, would have lost the sale if not for the vendor and solicitor ! Many laws have been broken and even verbaly abusive to my wife. Avoid there services and avoid any contact if you can. Deal with seller as they will lie to your face . Even refused to allow a mortgage survey unless we gave them all our private financial details. YOU DO NOT NEED 3 months wage slips, bank statements and employers details along with a mortgage offer JUST TO MAKE A OFFER ! Theres so much more to say but not enough words 😡😡😡

Eark · 18 June 2018

★★★★★ 1/5

Trustpilot

Poor and lazy real agency

I have been calling this agency for the past 3 days with zero response to my calls and emails.No one ever answers the calls, the agents do not reply to any emails.What’s the point in advertising properties for sale when you are too lazy to respond!

Mohammed · 16 January 2024

★★★★★ 5/5

Trustpilot

Amazing staff!

The first time I went into burchell edwards, the staff were very polite and welcoming. Me and my partner spoke with Alisha who showed us round some of their properties and Emily helped us with final details of our application to rent our home. They were super helpful and we would always choose Burchell Edwards if we ever needed to move.

Courtney · 9 August 2022

★★★★★ 5/5

Trustpilot

Thank you to Emily and Tom at Castle…

Thank you to Emily and Tom at Castle Bromwich for their help and support with letting our property. Helpful and good communication

Margaret · 3 March 2021

★★★★★ 4/5

Google

James the Manager went the extra mile to help us get our dream home. Also the progress chaser Natalie couldn't have been more helpful

Mary · 17 June 2020

★★★★★ 5/5

Trustpilot

Great service

I found a property to let through Burchell Edwards. I had Lisa throughout the process who was efficient, timely and honest throughout the entire time. Any query or concern Lisa always contacted me to reassure and let me know exactly what was going on. Upon collection of keys Lisa also ensured all health and safety guidelines were adhered to. Excellence service and I’d recommend to anyone. Thank you again Lisa :)

Sophie · 15 July 2020