1/5
Trustpilotwe was dealing with estelle and she was…
we was dealing with estelle and she was a complete nightmare! she was absolutely rude and unpleasant and EXTREMELY unprofessional!
Trusted Agent profile · Ripley
Burchell Edwards Ripley reviews
★★★★★
412 reviews across 2 platforms
4 Grosvenor Road, Ripley, DE5 3JF
Burchell Edwards's office in Ripley, at 4 Grosvenor Road, is rated 3.4 out of 5 across 412 reviews on two platforms, including 164 Google reviews rated 4.3.
Reviews
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleVery poor service. They wont want to know unless you use their other mortgage services. Steer clear. Conflict of interest.NegativeProfessionalism
Agent replied · 16 June 2024
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
5/5
GoogleExcellent communication, they sorted all for us
5/5
TrustpilotI had a very good experience with and…
I had a very good experience with and they made all the paperwork’s quick and easy So happy to get a house quick and near to my work place
1/5
TrustpilotRefusal to remove me off tenancy with…
Refusal to remove me off tenancy with numerous emails sent and speaking over the telephone recently and the manager saying I wouldn't be charged to remove me off the tenacy. They want £240 to remove me off the tenancy now after so many calls and emails. This is a joke. I have it all copied in writing!!
5/5
TrustpilotGreat service from Tom and Emily at the…
Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.
5/5
GoogleVery professional and helpful estate agents, both Molly and Alexander couldn't of helped my partner and I anymore than they did. I wouldn't hesitate to use them again. Thank you for everything.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
1/5
GoogleThe staff are brilliant, however the main support network and main head office staff I experienced were very poor indeed
Agent replied · 16 June 2024
Hello, thank you for taking the time to provide feedback for our team. These reviews are essential for us to further improve our customer service and to ensure we provide the best possible work for every customer. We are very pleased you found members of our team to be brilliant.
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
5/5
GoogleLovely people and great service so far. Richard ( Ripley Office ) has been superb. Super friendly, very knowledgeable, flexible and supportive. Hope the property sale continues the same way .
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
5/5
GoogleHolly really helped us throughout the process of renting. We needed somewhere with short notice in the middle of global pandemic, they did their best to work round us and with us. Also any problems or queries were dealt with straight away.
5/5
GoogleOnly spoke to on the phone and there website friendly staff and very helpful
Agent replied · 16 June 2024
Hello, thank you so much for taking the time to review our Burchell Edwards team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
GoogleI was looked after by Alexandra recently when looking for a property and she was so kind and helpful through the whole process! Great service
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Burchell Edwards Ripley
How many reviews does Burchell Edwards Ripley have?
Burchell Edwards's Ripley office has 412 reviews across two platforms: 164 on Google, 248 on Trustpilot (across the whole business).
What is Burchell Edwards Ripley's rating?
Burchell Edwards Ripley is rated 3.4 out of 5 across all 412 reviews, and 4.3 out of 5 on Google from 164 reviews.
Where is Burchell Edwards's Ripley office?
Burchell Edwards Ripley, 4 Grosvenor Road, Ripley, DE5 3JF.
