Trusted Agent profile · Ripley
★★★★★
410 reviews across 2 platforms
4 Grosvenor Road, Ripley, DE5 3JF
Burchell Edwards's office in Ripley, at 4 Grosvenor Road, is rated 3.4 out of 5 across 410 reviews on two platforms, including 164 Google reviews rated 4.3.
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent company to deal with been…
Excellent company to deal with been dealing with same person Emily Hogg all the way throu tenancy has been very compromising and excellent handling with our queries and problems thankyou for everything Emily your a great asset and to the Connell group 😊
4/5
TrustpilotWe’ve had Emily at the Castle Bromwich…
We’ve had Emily at the Castle Bromwich branch deal with renting our property the last few years. Always very helpful and efficient. Always very good with communication and will always be happy to speak to us on the phone with any queries.
1/5
GoogleTotal rip off commission fees for less than a one star service. It took 3 months to get my first viewing. They will make promises they can't keep and have useless customer service. Use Purple Bricks and save yourself thousands. If I could leave no stars I would.
5/5
TrustpilotGreat job!
The staff we were in contact with in the Castle Bromwich branch went above and beyond to help us secure our home. Overcoming some hurdles that were beyond any of our control. Great job and easily contactable.
5/5
GoogleVery helpful estate agent have been dealing with them for the last few years. Polite friendly and helpful would recommend.
1/5
TrustpilotPOOR.
We have found Burchell Edwards extremely difficult to deal with in all departments and on occasions showed lack of empathy, sympathy and decency, with us having been lied to and forgotten time after time.
1/5
TrustpilotAvoid
Was looking at buying a property with these guys but refused to show me house because I wouldn’t use there mortgage man even though I had everything they were asking for. They lost a buyer and I found a house with someone else
1/5
TrustpilotExceptionally poor at everything other…
Exceptionally poor at everything other than collecting money. I moved into a new rental 5 weeks ago - reported that there was no hot water and 5 weeks later nothing has been done.
5/5
GoogleAlexandra and Molly provided an excellent level of service and went above and beyond from start to finish.
5/5
GoogleVery good communication and keeping me in the loop with everything. Alexandra has handled my moving in brilliantly
5/5
TrustpilotWe enquired about a property
We enquired about a property, manage to see the property the next day, within a couple days all checks done acceptedVery quick and easy processThanks to Emily for her hard work to make this move very easy :)
1/5
TrustpilotBad customer service
I tried to book viewing appointments and they never gave me an appointment but they were very much interested in trying to help me get a mortgage for “best deal”
5/5
GoogleLovley services , so accessible. Lovley staff molly and Alex helped me through my first independent move.
5/5
TrustpilotEmily and Alisha and all other staff…
Emily and Alisha and all other staff was very helpful and really welcoming me and my partner and helped us get our new home thank you
5/5
TrustpilotEmily & Alisha
Emily & Alisha, thank you for all your help in the letting of 2 Radlow Crescent. You have been great help in sourcing the house.
5/5
TrustpilotSo helpful and friendly
They were the most helpful estate agent we were in contact with and were the only ones who tried to help us. Thanks to them we are currently sat in our new house!
5/5
TrustpilotHighly recommend the Lettings team at…
Highly recommend the Lettings team at Burchell Edwards Castle Bromwich and always go above and beyond in ensuring my properties are fully let in the quickest possible times leaving me as a landlord very happy.
5/5
TrustpilotVery efficient team to deal with and…
Very efficient team to deal with and very helpful from the start of the process until we closed out the deal
5/5
TrustpilotProfessional Letting Agent - Buchell Edwards
What a simple and straight forward renting experience. The lady was very professionally handle my case and explain everything in detail. It make me feel so relax with no worry.We will use it again.
5/5
TrustpilotEmily from the Castle Bromwich branch…
Emily from the Castle Bromwich branch was hands on with my recent let.She was very pro-active and kept me updated at every stage. I wouldn’t hesitate in recommending this branch for any future lets.
1/5
GoogleAbsolutely aweful they get nothing done. They argue with you on the phone and make things out to be your fault. They are lucky to even get 1 star!!!
1/5
TrustpilotUtter liars
Utter liars. Told me my Halifax lending decision (off Halifax) wasn’t worth the paper it was written on?? Absolute jokers and worst agents around, avoid.
5/5
GoogleAlex and Riannah have been so helpful throughout the process of getting our home. Full of knowledge and experience. Would highly recommend
5/5
TrustpilotVery helpful lady we dealt with on…
Very helpful lady we dealt with on renting a property, we requested to see the property several times and nothing was too much trouble and all adhered to the Covid 19 guidelines
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
