Trusted Agent profile · Richmond
★★★★★
242 reviews across 1 platform
8 The Quadrant, Richmond, TW9 1BP
Hamptons's office in Richmond, at 8 The Quadrant, is rated 4.9 out of 5 across 242 reviews on 1 platform, including 242 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.
The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
3/5
GoogleThe definition of quality.
Thank you for leaving us a review, customer service is very important to us, and we are always interested to hear feedback. If you would like to comment further please can we kindly ask you to contact customercare@hamptons.co.uk Thank you again.
5/5
GoogleInes helped me a lot to find my perfect home. I appreciate her proactive approach, letting me know in advance about the properties I am interested in and responsiveness. I believe Hamptons match very well landlords and tenants. They have a good system and gut feeling I'd say :)
Thank you for your wonderful review Emine. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleWe worked with Cameron at Hamptons in Richmond. What I loved about the relationship was his ability to listen and understand our needs. We fell in love with the first house he showed us but he showed us others that were very much in line with exactly what we had wanted. We are grateful to him for not wasting our time and expediting the process.
5/5
GoogleJon, Matthew and Rory at Hamptons Richmond helped me a lot in my purchase of my house at Richmond. They were always helpful, guided me with the correct information, and answer my questions in detail. They all have clear communication and always transparent which is really important from buyer perspective. Thanks a lot again for your all help and support during the process.
Thank you for taking the time to leave us a review ilter. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI cannot praise Hamptons enough, especially the agent we were dealing with, Cameron Bell. We have just purchased a property through Hamptons and from the beginning they have been nothing but helpful, polite and friendly. Right from our first enquiry and viewing they have been so professional, they have kept us in the loop with everything throughout the purchase. It wasn't the most straight forward of purchases but we would have been lost without Cameron, he explained everything to us and really did make everything so much easier, he really did go above and beyond! We wouldn't hesitate to recommend Hamptons in Richmond, we really did receive a first class service.
Thank you for taking the time to leave us a review. We take great pride in our people and the level of customer service they offer so are naturally over the moon to have recieved such fantastic feedback about Cameron and the team. We hope you are enjoying your new home!
1/5
GoogleHamptons: During my 7 years of renting all around UK this is being the WORST agency ever. I have been without able to use the water for more than 2 weeks due to a broken pipe. When finally they sent us a handyman, he broke the flash and the shower which left me another week and a half without being able to flash or have a hot shower. Our neighbours complained to us when the water from our broken pipe reach their garages and made damages on their belonging and of course our own. I've also being chasing them regarding the washing machine, 3 months after I am still waiting for them to fix it. The dry cleaner next to Kew station is by now my best friend. (I highly recommend them :) ) As long you do not have any problem with the property the agency is polite and friendly but GOOD LUCK when you need something.
Thank you for your review. We are naturally disappointed to read your feedback as I can see our Property Management team have been working hard to resolve your maintenance issues, often with contractors organised to visit within 24 hours. However, we do understand how disappointing it can be when notice is served by a Landlord and are aware you have now raised your concerns with our customer care department. We have no doubt the team will be able to positively assist in investigating this matter in line with our procedures.
5/5
GoogleGreat experience. Sheila and the team at Hamptons were very professional and the leasing process was simple, easy and stress free. Big thanks to Sheila for getting us into our new home!
Thank you for taking the time to leave us a review. Sheila and the team work very hard to offer the best service possible to our customers, so we have no doubt they will be just as delighted as us to read your review. Thank you again!
5/5
GoogleDon’t use anyone else!!! They were great!! We have just exchanged on the sale of our property in St Margaret’s. A massive thank you for the exceptional people at Hamptons Richmond branch. Matt and Nicky shone above all the other agents we considered using but we have to make a special mention to the exceptional and attentive service we were given by Cameron Bell. Thank you all for helping us achieve the price we wanted within 1 month of putting our place on the market. We will recommend you to everyone we know!
Thank you for taking the time to leave us such a fantastic review! We take great pride in our people and in this case it is wonderful to see that Matt, Nicky and especially Cameron went above and beyond to meet your needs as a customer. I will be sure to pass on your lovely review to the whole team, thank you again!
5/5
GoogleA great (and low-stress) experience thanks the Richmond team. We bought and (deliberately) sold through Hamptons which meant there was clear and open dialogue between all parties. Our sale property was sensibly priced, and the team booked many viewings in just a few weeks with excellent communication and feedback throughout. The value-add of Hamptons did not end with once the sale was agreed, they helped navigate all of the obstacles to ensure we got to an exchange. Special thanks go to Matthew and Cameron.
Thank you for taking the time to leave us a review! We take great pride in our people and the level of service they provide our customers, so are naturally over the moon to recieve such positive feedback about Matthew and Cameron. Thank you again for leaving us with your feedback!
5/5
GoogleHighly recommend!!!!! Hamptons were quick to produce results, securing a good length of term with my tenants from corporate and personal. Due to the Brexit and intially we thought that we would be under the market value however we get fantastic outcomes with the right price and the right tenants. Everyone in the team at Hamptons of Richmond, who has an in depth understanding of the Richmond market and who has been with the Richmond Lettings Team for many years, knew immediately who to approach in a discrete off market manner and secured almost full asking price offer. Although I'm very pleased with the outcome, thank you to you all! Alex.
Thank you for leaving us a review! We take customer service very seriously and are delighted to receive such a positive feedback about your experience. It is fantastic the hear you feel the team had the knowledge and experience to help you and we look forward to sharing your review with them!
5/5
GoogleVery helpful agency. We moved in several month ago from overseas, had no idea how to find an ideal place to live, but we are very lucky that we could meet Seila when we popped in the office. Their support for troubleshooting after we moved in is also very nice.
Thank you for taking the time to leave us a review Miki. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHamptons were quick to produce results, securing a long term corporate let in a difficult market after our previous tenants gave notice. Sheila O’Brien, who has an in depth understanding of the Richmond market and who has been with the Richmond Lettings Team for many years, knew immediately who to approach in a discrete off market manner and secured a full asking price offer. Delighted! ...The only slight downside is the paperwork involved with a large corporate agency.
Thank you for taking the time to leave us a review! We are delighted to hear you had such a positive experience with Sheila and the team in Richmond, they will be thrilled to read your review! Hamptons International always aim to improve our services based on the feedback we recieve and appreciate you taking the time to provide us with yours, particularly surrounding the paperwork. Thank you again!
5/5
GoogleDamian and team did an excellent job recently of reletting our property.
Thank you for your wonderful review David. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleThe sale of our client’s house in St George’s Rd on the St Margaret’s Trust Grounds in Richmond was neither simple nor without incident, but Hamptons’ Sales Manager Matthew Gilbert and Senior Negotiator Honey Starling managed to steer the transaction calmly and professionally to a successful close. Highly recommended.PositiveResponsiveness, Professionalism, Value
5/5
GoogleIt has always been a pleasure to deal with Sheila O'Brien when finding new tenants for our house. I have every confidence in her.
Thank you for your wonderful review Forbes. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleSheila and the team were very professional in helping us secure our tenancy and smooth the moving in experience. Very professional whilst retaining the human touch, they went out of their way to help us at every stage of the process.PositiveResponsiveness, Professionalism
5/5
GoogleBuying a property through Hamptons in Richmond was the easiest & most professional service we have ever experienced. Cameron Bell made sure that everyone in the chain was kept informed of events as the sale progressed & ensured the sale moved as quickly & easily as possible. Nothing was too much trouble. Thank you for a wonderful job!
5/5
GoogleExcellent service from Hamptons managing the sale of our flat. They are in contact with a large number of potential buyers so are able to sell properties quickly before going on the open market, and the communication with us and the buyer was excellent
Thank you for the great feedback Henry. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Richmond was exceptional. The team will be pleased to read your review!
5/5
GoogleSheila at Hamptons is a brilliant letting agent and will be my go-to for any future rentals in the area. She listens to what you are looking for and is really proactive about getting early viewings & securing a property . Thank you!
Hi Sarah, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleFirst time purchased a property in Richmond, my husband and I were so glad to know Jon from the Hamptons, excellent service and follow-up throughout the whole process. Jon is so professional and we had a nice purchase experience. Jon from the Hamptons is recommended.PositiveQuality
5/5
GoogleAlways had great service and results from Hamptons in Richmond, particularly Sheila who has always done an excellent job in finding high quality candidates for lettings. Very professional, always reliable, and great communication. Would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleRory and the rest of the team at Hamptons provided excellent service and support as we went through the process of selling our mother's flat. Great local knowledge, a proactive, positive approach and excellent advice at critical moments. Warmly recommended!
Thank you for your review Paul. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI had a very positive experience with Hampton when selling my flat. I like the responsiveness, professionalism, clarity of information and consideration that Rory presented throughout the whole sale process. I'd highly recommend Hampton to anyone who consider selling their properties.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe really appreciate Rory and Jon's help on the sale of our flat! They were always on top of things chasing people timely which was a huge help ease the stress of selling and buying within tight deadlines.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Richmond office has 242 reviews across 1 platform: 242 on Google.
Hamptons Richmond is rated 4.9 out of 5 across all 242 reviews, and 4.9 out of 5 on Google from 242 reviews.
Yes. In The Trusted Agent 2026 awards: Hamptons, Richmond won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.
Hamptons Richmond, 8 The Quadrant, Richmond, TW9 1BP.
