Trusted Agent profile · Richmond

Hamptons Richmond reviews

★★★★★ Excellent

242 reviews across 1 platform

8 The Quadrant, Richmond, TW9 1BP

Hamptons's office in Richmond, at 8 The Quadrant, is rated 4.9 out of 5 across 242 reviews on 1 platform, including 242 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.

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4.9 / 5

242

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

Matthew, Rory and Jon at Hamptons in Richmond have been absolutely fantastic in supporting us through the process of selling our house as well as securing the sale of our new property. I have fully trusted their judgment and they have provided very sound and strategic advice at critical decision points. Whenever we have hit a roadblock (not due to them!) they have been very proactive in getting it resolved and coming up with solutions. They have also been brilliant mediators between buying and selling parties and getting the deal done. The team are incredibly approachable, very responsive and they have gone above and beyond to help us at every stage in the process. I would not hesitate to use them again and would highly recommend them to anyone. The service has been wonderful, thank you Hamptons Team!

Stephanie · 25 October 2022

Agent replied · 24 October 2024

Thank you for your review Stephanie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

From start to end the team at Hamptons Richmond were exactly what you want from an agent: communicative, friendly, helpful and diligent. Max, Matthew and Cameron were all fantastic. This is by far the best experience I’ve had with an estate agent and I wouldn’t hesitate to recommend them.

Oliver · 26 October 2018

Agent replied · 24 October 2024

Thank you for leaving us a review. We take customer service very seriously and are delighted to hear you had such a positive experience with the team in Richmond. It is particularly wonderful to hear this is the best experience you have had... Max, Matthew and Cameron are fantastic assets to Hamptons and we look forward to sharing your review with them! Thank you!

5/5

Google

I have always given my properties to the lovely lettings team at Hamptons Richmond. Charlotte and her team are always so quick and helpful and always find me the best tenants. Sheila has yet again just secured numerous tenants for me. I wouldn’t hesitate to recommend Hamptons Richmond lettings.

Amanda · 26 October 2018

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review! We take great pride in our people and are delighted to receive such wonderful feedback about the team in Richmond. They are a fantastic team and will no doubt be thrilled to read your review, thank you again!

5/5

Google

Highly professional and efficient team with great knowledge of the industry and very people-facing. Personally I have had the pleasure of working with Sheila, Damian and Stephanie at the Richmond Branch in The Quadrant and I have always found them to be professional, ready to lend their expertise and hands on. I would definitely recommend them to anyone looking for the best estate agents in the area!

Carlota · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review Carlota. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Justin from Hamptons was incredibly helpful throughout the whole process. He arranged multiple viewings with short notice and ensured that we had a very smooth, fast exchange and completion. Would thoroughly recommend. We then went back to Hamptons when we wanted to sell our house and dealt with Cameron. The process was very smooth and despite being in quite a long chain everything went according to plan. Cameron's team went out of their way to help make things easier, even dealing with the staging furniture delivery and removals for us.

Donna · 26 October 2018

5/5

Google

Huge thanks to Ameesha Florant, Senior Property Manager. She is very professional, with excellent communication skills, timely management of issues and a very positive approach. It's really appreciated.

Dale · 10 January 2023

Agent replied · 9 January 2025

Thank you for your positive feedback of Hamptons Estate Agents Richmond. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!

5/5

Google

I had a great experience. Sheila was proactive in finding me a rental property, responsive arranging viewings and pragmatic in getting terms agreed and documented. I highly recommend

Alan · 25 October 2022

Agent replied · 24 October 2024

Thank you for your wonderful review Alan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Google

As first time buyers, Rory and Jon have provided exceptional support, guiding us through various challenges with solicitors and others. Their professionalism and expertise have been evident throughout the process, always ready with expert advice and quick solutions to any hiccups along the way. Rory and Jon have been incredibly supportive and I highly recommend them!

Lorena · 28 March 2024

Agent replied · 24 October 2024

Hi Lorena! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

I was delighted with the partnership we had with Matthew and the team at Hampton's. Throughout the entire process, from settling on sale price through to completion day and beyond the team were professional, calm and very pleasant to work with. We would not hesitate to recommend them and to use them again. Overall a fantastic experience which made what can be a stressful experience very straightforward and seamless. Thank you.

Gillian · 25 October 2020

5/5

Google

Fantastic service from Matt and Jon at Hamptons when selling our house. They listened to what we wanted and were always available to deal with any concerns or other matters the whole way through the transaction. Jon was was especially helpful and went the extra mile to make sure everything went smoothly. I would definitely use them again and am happy to recommend.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 25 October 2021

5/5

Google

We worked with Rory and he was great from start to finish. Friendly, professional and proactive in keeping us up to date throughout our house purchase

B · 25 October 2022

Agent replied · 24 October 2024

Thank you for your positive feedback of Hamptons Estate Agents Richmond. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!

5/5

Google

We got to know Miles as a very friendly, competent and outstanding agent! He understood exactly what we were looking for and we have benefited greatly from his expertise. Communication was clear and prompt and we felt we were in very good hands.

Christina · 24 September 2024

Agent replied · 24 October 2024

Thank you for your wonderful review Christina. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Google

I had a great experience renting through Hamptons. Our agent was friendly and responsive, and the whole process was straightforward. The property we moved into was in perfect condition, and any questions we had were answered quickly.

Andrii · 15 December 2024

Agent replied · 29 December 2024

Thank you for your review Andrii. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Hi , I don't very often leave review but the service was exceptional so I wanted people to know. from the very start of my engagement the firm , and particularly Jon, were very attentive. they continued to stay close to me during the purchase and even took the trouble to come round after we had moved in and completed the renovations.peter

Peter · 10 January 2022

5/5

Google

Rory, supported by Jon did a fantastic job supporting us through the sale of our property in Richmond. Although we had some delays in the chain below us, Rory did a superb job of managing communications with other agents in the chain and constantly kept us and our solicitors up to date with progress. Thoroughly recommend.

Alan · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review Alan. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

My husband and I were looking for a 2 beds flat in Richmond in October and November, which are the most difficult months due to low availability in the property market and the most sought after type of property. However I was impressed by the good advice and professionalism of Sheila O'Brien, who no only arranged very quickly the viewings but also provided a sensible and accurate advice during our house hunting. Furthermore, I felt that Sheila knew from the beginning what we were looking for, so we avoided unnecessary viewings. She kept showing properties relevant to our location and needs as soon as they appeared in the market. She was also very flexible when requested specific times and very professional at all times. We cannot be pleased enough with the service provided by Sheila. Hampton will be our first choice when moving again and I will no hesitate to recommend them to all the friends and family who want to relocate to this area.

Nina · 25 October 2020

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review Nina. Customer service is very important to us and we are thrilled to hear Sheila provided you with such a high level of service and you would recommend our services further. It is especially wonderful to hear that Sheila was flexible with your needs and was professional at all times. Feedback of this nature is very important to us and we look forward to sharing your review with Sheila and the team. Thank you again.

5/5

Google

We were looking for a home to rent in Richmond and we contacted Sheila O’Brien. She was absolutely amazing and the best estate agent we have ever dealt with. She was professional, responsive and provided regular phone and e-mail communications. I would highly recommend Sheila and the Hampton’s team.PositiveResponsiveness, Professionalism

John · 25 October 2022

5/5

Google

We have been renting our property through Hamptons in Richmond for almost ten years now, during which time Hamptons have always found us top quality, long-term tenants. The handover process each time has been fast, smooth and uncomplicated. Liaising with Sheila O'Brien is a pleasure - she is always friendly but thoroughly professional and utterly reliable.PositiveResponsiveness, Professionalism

Mark · 25 October 2021

5/5

Google

Sheila was very helpful in our search in what was an extremely difficult market. She was engaged and informative, as well as being responsive in explaining the various aspects of our tenancy.

Mike · 11 January 2020

Agent replied · 9 January 2025

Thank you for leaving us a review Mike. We are delighted to hear Sheila had such a positive impact on your experience and was informative throughout. Feedback of this nature is very important to us and we look forward to sharing your review with Sheila and the team, thank you again.

5/5

Google

Rory Clarke has assisted my first purchase greatly and made the communication between the developer and I as smooth as possible. I'm pleased to say I have received excellent service from Rory from viewing to completion. My mother is particularly impressed by his efficiency and we would recommend Hamptons Richmond to any buyer.

Aidan · 25 October 2023

Agent replied · 24 October 2024

Thank you for the great feedback Aidan. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Richmond was exceptional. The team will be pleased to read your review!

5/5

Google

Thank goodness there is a Hamptons in Richmond, Surrey, UK. My sister having moved to the USA to live with me, left the sale of the apartment in Richmond in the very capable hands of Matthew Gilbert at Hamptons. He took the utmost care, making sure everything went quickly and smoothly. Between co-operating with the buyers requirement, the attorneys documents and keeping us informed of progress the sale was completed and all loose ends tied up. He was exremely professional, efficient and curtious. I have had many properties in my lifetime and have dealt with many agents around the world. In my opinion Hamptons is the best I've dealt with. Thank you.

A · 26 October 2019

Agent replied · 24 October 2024

Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear that Matthew has had such a positive impact on your experience. It is particularly wonderful to hear that he kept you up to date throughout and you felt like you were in capable hands. We take great pride in our people and their experience and look forward to sharing your review with Matthew and the team. Thank you again!

5/5

Google

We approached two estate agents for advice about selling my father in law’s house. We decided to work with Hamptons because we liked their no-nonsense delivery of advice and answers to our many questions. They are clearly very knowledgeable and experienced in the business of selling houses in the area and the empathetic and composed manner in which they dealt with us was most appreciated at a stressful time and with the added ‘unknowns’ about brexit and the effect of it on the property market. The whole business from getting ready to advertise the house and then through to finalising the sale once a buyer had been found, with a much better-than-expected outcome, was unequivocally made easier by Hamptons’ expertise and for this we are very grateful. We wouldn’t hesitate to recommend their services.

K · 26 October 2019

Agent replied · 24 October 2024

Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about the team in Richmond! We take great pride in our people and are particularly pleased to hear their expert advice and support had such a positive impact on your expeerience. We very much look forward to sharing your review with the team, thank you again.

5/5

Google

I have recently completed a house with Hamptons. I experienced Cameron and Matthew to be very professional, always delivered on their commitments, responded to all queries really quickly, were brilliant at thinking ahead and offering solutions to ensure a smooth transaction, were very affable and straightforward to work with and I sensed that they genuinely cared about me having as stress free a sale as was possible. I would highly recommend them to anybody who values completing a business transaction with both ease and integrity .

Efua · 26 October 2019

Agent replied · 24 October 2024

Thank you for leaving us a review! We take great pride in offering a high level of customer service and are delighted to hear you had such a positive experience with the team in Richmond. In particular it is fantastic for us to hear that both Cameron and Mathew supported you throughout the process and were always on hand to respond to any queries. We are very proud of the team in Richmond and look forward to sharing your review with them. Thank you again!

5/5

Google

We recently sold our house with Hamptons, Richmond. The team were extremely honest and kind and provided us with helpful advice and support through the stressful process of moving home.  Our house was under offer within a couple of weeks and Hamptons also managed to keep our buyers happy as we spent longer than we initially thought securing our onward property.  This is the second property we've sold through Hamptons and I actively recommend them to anyone - they are the best estate agents. The Richmond branch are especially lovely.

M · 26 October 2019

Agent replied · 24 October 2024

Thank you for taking the time to post this lovely review for us. It was our pleasure to act for you and its hugely satisfying for us to hear that we played a part in helping you successfully move house. We hope you are all very happy in your new home and thank you once again for the opportunity to be involved.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamptons's Google reviews

Questions about Hamptons Richmond

How many reviews does Hamptons Richmond have?

Hamptons's Richmond office has 242 reviews across 1 platform: 242 on Google.

What is Hamptons Richmond's rating?

Hamptons Richmond is rated 4.9 out of 5 across all 242 reviews, and 4.9 out of 5 on Google from 242 reviews.

Has Hamptons won any awards?

Yes. In The Trusted Agent 2026 awards: Hamptons, Richmond won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.

Where is Hamptons's Richmond office?

Hamptons Richmond, 8 The Quadrant, Richmond, TW9 1BP.

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