Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have used Hamptons for years both for sales and lettings as I know they are a company that I can depend upon, and they have not disappointed during the recent sale of my property and ongoing rental. A friendly, professional team who are always there to deal with any issues/queries swiftly. Thank you to Sheila, Damian and the Lettings team for making changes in tenants run smoothly and to Matthew, Rory and the sales team for making this current sale hassle free. I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Lesley · 25 October 2022
★★★★★ 5/5
GoogleWE had a very good experience with Sheila O'Brien; she knew exactly what we're looking forward and after finding us the perfect house , she kept us posted with all details and issues with the landlord . She is a high professional , works very fast and hard
And on top, she is a very nice person
Klaus · 20 January 2025
Agent replied · 23 January 2025
Thank you for your review Klaus. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleMiles from Hamptons Estate helped us find a suitable flat to rent. At first glance, he was a very pleasant and highly competent advisor. What we particularly liked was his friendly, human manner. We never had the feeling that he wanted to force anything on us, but rather he always tried to empathize with our needs. That's what you want from an estate agent!
Joachim · 24 September 2024
Agent replied · 24 October 2024
Thank you for your wonderful review Joachim. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleThanks Jon for your good service and always quick reaction to our queries. You accompanied us all the way from first viewing to take over with useful hints and recommendations. Very helpful indeed!
Ute · 25 October 2023
Agent replied · 24 October 2024
Thank you for your review ute. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleHamptons were great with our flat sale, in particular Rory Clarke who kept me updated without prompting, thank you Rory. They also connected me with a very efficient solicitor for the conveyancing. Recommended!
Sara · 25 October 2023
Agent replied · 24 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Richmond. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleHighly recommend Jon Cowling at Hamptons for being so knowledgeable, and 'on it' throughout the process. Although i've just purchased - if I do sell in future, I'd hope Jon to be the agent.
Alicia · 21 March 2025
★★★★★ 5/5
GoogleOur thanks go to Sheila O´Brien. Thanks to her help we have found a very nice accommodation in Richmond. From the visit to the signing of the lease everything went perfectly. Sheila is very well informed, has great competence, answers all questions very quickly and is always very friendly.
We can therefore recommend Sheila without reservation.
Ruth · 25 October 2020
Agent replied · 24 October 2024
Thank you for leaving us a review Ruth. It is fantastic to hear Sheila provided you with such a high level of service and communication consistent throughout. We hope you have settled in nicely and are enjoying your new home, thank you again.
★★★★★ 5/5
GoogleMatthew and Jon at Hamptons handled our recent sale in a very professional and responsive way. The sale came about unexpectedly, so we hadn’t worked together on marketing the property. Both were so pleasant and helpful to work with that we hit the ground running really quickly nonetheless. Jon smoothly navigated the bumps in the road along the way keeping blood pressure levels controlled all ‘round. Would have no hesitation recommending their services.PositiveProfessionalism
Deirdre · 25 October 2022
★★★★★ 5/5
GoogleMiles did his very best to find a short term let. We thank him!
Marc · 16 February 2026
Agent replied · 16 April 2026
"Thank you for your kind words! We are happy to provide top-notch service in finding the perfect short term let for our customers. Miles goes above and beyond to ensure their satisfaction. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAt N&N Richmond, in addition to property sales we also work as a property search agent for some clients and it is in this capacity that we worked with Jon Cowling at Hamptons in Richmond. Jon has been a real pleasure to work with, always helpful and communicative, liaising with us out of hours when required and helping with the smooth running of this transaction. His calm, friendly approach was matched by an honest and genuine attitude to the sale. We very much look forward to working with him again in the future.PositiveResponsiveness, Professionalism
N&N · 25 October 2021
★★★★★ 5/5
GoogleFantastic from start to finish, the photos and description were brilliant, even during lockdown Matt and his team worked tirelessly to ensure a complicated sale and purchase went through, we couldn't have asked for more dedication or professionalism. A huge thanks in particular to Matt who went above and beyond to mitigate delays and keep every member of the chain informed and happy - no easy task!
Wouldn't hesitate to recommend them and will definitely be using them again. Having been through the other agents in Richmond previously Hamptons stands out as a true leader of their field.PositiveResponsiveness, Quality, Professionalism, Value
David · 25 October 2021
★★★★★ 5/5
GoogleI recently purchased a flat through Hamptons in Richmond and have only good things to say about the experience. I viewed 3 times before I offered (and several times afterwards!) and the agent, Rory Clarke, was patient and helpful throughout. The conveyancing took several months and Rory went out of his way to stay in touch, mediate between me and the seller, and generally smooth the process. He often responded at the weekend and on days off. A highly positive experience!PositiveResponsiveness, Quality, Professionalism
Jenny · 25 October 2021
★★★★★ 5/5
GoogleExcellent service from Matthew Gilbert and the team at Hamptons in selling our house in Richmond this summer. They were calm, professional and very knowledgeable about the intricacies of the local market. Jon Cowling in particular was an absolute rock, going far beyond what we've seen estate agents do before in proactively managing the sale process to exchange and completion, liaising between us, lawyers and the buyers to overcome various hurdles and keep things on track. We'd have no hesitation in recommending Matthew, Jon and the rest of the team.PositiveResponsiveness, Quality, Professionalism, Value
Judi · 25 October 2021
★★★★★ 5/5
GoogleThank you Hamptons Richmond! Excellent customer service and professional team.
Sanket · 16 March 2026
Agent replied · 16 April 2026
We are thrilled to hear that you had an excellent experience with our team at Hamptons Richmond! Providing top-notch service is our top priority, and we are glad we were able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMatthew Gilbert and the team at Hamptons helped us tremendously with the purchase of our property. We received professional and friendly service throughout the process and their communication and follow up was great. Their knowledge of the market as well as the local area is extensive. We can definitely recommend them.PositiveResponsiveness, Professionalism
Maike · 25 October 2020
Agent replied · 24 October 2024
Dear Maike, thank you very much for your thoughtful review and positive words. It was my pleasure to help you through your recent house sale and purchase in Richmond and I’m delighted that you found it such a good experience. When I saw you the other day I was thrilled to hear that you are enjoying your new home so much and I hope you are all very happy there for a long time. Please keep in touch. Very best wishes to you all, Matthew Gilbert, Head of Sales.
★★★★★ 5/5
GoogleRory was extremely helpful and professional throughout a difficult process and went above and beyond to help us. Many thanks for all your help Rory!
Chris · 25 October 2023
Agent replied · 24 October 2024
Hi Chris, we are delighted that you enlisted Hamptons Estate Agents Richmond and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleI recently bought a house through Hamptons in Richmond with help from Rory and Matthew. Both were professional and efficient but still approachable, and made the purchase of my first property much easier and much less stressful.
Sasha · 25 October 2022
Agent replied · 24 October 2024
Hi there Sasha, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleWe had a tricky sale and Matthew was incredible. He kept us informed throughout and worked around the clock to make sure it went ahead. We found him and his whole team brilliant throughout the whole process, they're without doubt the best estate agents in Richmond - nobody else comes close. Hamptons, Richmond will always be our first choice. Matt and team - thank you for being such a pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
James · 25 October 2021
★★★★★ 5/5
GoogleWhenever I need something, Miles solves it. Thank you for your continued attention.
Gabriel · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! It's always a pleasure to provide top-notch service to our valued customers like you. We appreciate your loyalty and look forward to continuing to assist you in any way we can. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCameron was fabulous! After two years of being on and off the market, Cameron at Hamptons sold it quickly and we are due to move in a few days. The communication from Hamptons throughout the viewing process has been great and being constantly updated with the sales progression has been reassuring. Thank you!
Helen · 26 October 2018
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review. We take great pride in our people and are delighted to received such positive feedback about Cameron. Customer service is very important to us and it is wonderful to read how happy you are with the services you received. Thank you again and congratulations on your sale!
★★★★★ 5/5
GoogleHamptons Richmond is a real professional with knowledge and experience. I deeply appreciate Rory Clarke's outstanding support from the viewing throughout the purchase. Rory was incredibly responsive, helpful, always available to answer my questions and guided me through a difficult stages. Thank you Rory, I am very happy to realise the purchase of my very first home with your support. You're the best sales consultant!PositiveResponsiveness, Quality, Professionalism
YURI · 25 October 2022
★★★★★ 5/5
GoogleWhen looking for a rental property recently, I found the market pretty limited. The one property which stood out from all the rest was marketed by Hamptons and from the first viewing to the signing of the rental agreement, the whole process was managed by Sheila O'Brien, a Senior Associate in the Richmond Office. At all times, Sheila was professional, responsive, very friendly and definitely a cut above the competition. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Julie · 25 October 2021
★★★★★ 5/5
GoogleFantastic recent experience with both the Sales and Rental teams at Richmond's Hamptons. Jon and Damian were informed, enthusiastic and helpful. They greatly expediated our purchase and letting process - would highly recommend.
L · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review l. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleI used Hamptons Wimbledon to sell my townhouse in 2019 and they did a great job and were very competitive, so I contacted Hamptons Richmond to sell my late aunt's flat. I needed an estate agent I could trust, because I now live overseas. They could not have been more professional, efficient, communicative, proactive and just easy and great to deal with. It was a pleasure working with them. Matthew, Jon, Rory and Suzie are a great team. I wouldn't hesitate to use Hamptons Richmond again in the future. Sue
Bertie · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Bertie. We are so pleased to know that the team provided you with a high level of service!
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