Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAttentive, swift to reply and very pro-active. Sheila really listened to us and understood our specific requirements. It felt like she genuinely cared about helping us find a home and didn't waste our time with properties we wouldn't be interested in.
Ask for Sheila O'Brien when you contact Hamptons Richmond.
PC · 25 October 2022
Agent replied · 24 October 2024
Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleSheila was great and extremely helpful, prompt and efficient in helping me move into my new house!
Ben · 11 January 2019
Agent replied · 9 January 2025
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear Sheila provided you with a 5* review. We hope you have settled well into your new home, thank you again!
★★★★★ 5/5
GoogleWe always knew we would one day move back to our native country and were dreading the move for years. We had difficulties deciding what estate agent to choose but Hamptons turned out to be the best choice we could have possibly made. We literally just moved out, left our keys with Matthew and Jon and they did everything for us from gardening, sorting out internet equipment returns, and checking post to general maintenance while the house was on the marked. We could not have had a more hassle free sale. If you need to move out before a sale just leave the keys with these fantastic and friendly estate agents.
Haakon · 25 October 2022
★★★★★ 5/5
GoogleWe sold our house through Hamptons just before Christmas and the service and end-result that the team achieved for us was brilliant. Jon Cowling steered the sale in a very professional manner. He kept up the momentum of the process throughout and helped us to achieve the targeted completion date at an excellent sale price. We were guided all the way through the selling process and communication was excellent as we had updates before we ever felt the need to ask. A really great experience all round. Thank you so much!PositiveResponsiveness, Professionalism
Joanne · 25 October 2022
★★★★★ 5/5
GoogleWe had a nice experience renting a property in Richmond with Hamptons. Despite somewhat troublesome Covid times all the procedures were handled with promptness and efficiency.
A special thanks to Sheila O’Brien for her kind assistance throughout this process.PositiveProfessionalism
Elena · 25 October 2021
★★★★★ 5/5
GoogleWe recently bought through Hamptons and they were great. Rory Clarke in particular was super responsive, professional and friendly. Meanwhile Matt Gilbert’s experience was much appreciated when things got tricky elsewhere in the chain.
Ed · 25 October 2023
Agent replied · 24 October 2024
Hi Ed! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleVery pleased with recent experience - Sheila was most helpful and together with Suzanne our Consultant we landed home away from home for the next few years. Very pleased with how quickly everyone moved to assist with finalising the home and was most accomodating with viewing. Thank you
Nirasha · 26 October 2017
★★★★★ 5/5
GoogleSheila did do an amazing job pulling all the bits together and I am very impressed with the service, speed and care Sheila showed. Thank you to you and Hamptons.
Lynne · 29 November 2023
Agent replied · 24 October 2024
Thank you for your review Lynne. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
GoogleToday I had the misfortune to encounter A Very rude abrupt man, who I would name, but he didn't bother to introduce himself and made it very clear he wasn't interested in registering me. I am a professional black woman earning 85k a year, Don't Judge a book by its cover!!!!..NegativeProfessionalism
Aurelia · 25 October 2021
Agent replied · 24 October 2024
Thank you for your review, it is naturally disappointing to hear this. We understand you have been in communication with our Head of Lettings who is personally working to help you with your search now, we hope he has been able to provide some clarity over the situation and will no doubt do everything possible to restore some faith in our service.
★★★★★ 5/5
GoogleGreat, professional service - Sheila O'Brien was extremely helpful. Moving can be stressful but Sheila always responded quickly/efficiently to any issues or questions and supported a smooth transition to my new rented flat. Thank you
Toni · 25 October 2021
★★★★★ 5/5
GoogleWe were looking for a family to rent our house for a minimum of two years. We were close to accepting an offer that was not quite what we wanted when Sheila O'Brien asked us to hold off as she felt she had the perfect tenant for us. She staged the viewing, managed the paperwork and secured the offer within 24 hours. Exceptional service that secured the ideal family for our property.PositiveResponsiveness, Quality, Professionalism, Value
Mel · 25 October 2022
★★★★★ 5/5
GoogleRory Clarke and Jon Cowling have been very helpful and extremely quick to respond on any query regarding the sale of our house. We highly recommend both of them!
Theresa · 25 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful review Theresa. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleHamptons have handled two sales of houses on my behalf, one in Chiswick 2017 & more recently their Richmond branch 2021 , I returned due to excellent service & outcome of the former.
I was not disappointed, Jon Cowling Richmond branch handing our sale displayed sound judgment & close attention throughout the entire process.
Their fee’s are reasonable enough & £ outcome far exceeded my expectations on both occasions.
Following Chiswick sale I recommended a friend to Hamptons,, their experience matched mine in their Bedford Park sale, I am not in the habit of recommending anybody. Glad I did.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 25 October 2021
★★★★★ 5/5
GoogleHaving sold unexpectedly and looking for a place to rent, I registered with a number of agents in Richmond and St Margaret's and Sheila O'Brien at Hamptons stood out as exceptional. She really listened to what I was looking for and then encouraged me to visit something I had discounted for subjective reasons, because she knew the property and that it ticked off all the many boxes on my list. As well as finding me a flat that I love, she has also followed up for me on the property management side and I'd highly recommend her.PositiveResponsiveness, Professionalism
Maggie · 25 October 2021
★★★★★ 5/5
GoogleWas dealing with Shelia mainly and the entire experience was excellent to begin renting a property in Richmond, looking forward to continuing the relationship and when it comes to purchasing Hamptons will be top of the list
Flynn · 10 January 2023
Agent replied · 9 January 2025
Hi Flynn, we are delighted that you enlisted Hamptons Estate Agents Richmond and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleBoth Jon and Matthew were friendly and extremely professional. They made the sales process extremely smooth from the initial viewings to the final exchange. I would thoroughly recommend Hamptons!PositiveProfessionalism
Mark · 25 October 2021
★★★★★ 5/5
GoogleWe've had a wonderful experience. The seller's real estate agent, Rory Clarke, was kind, quick, and extremely helpful.
Eduardo · 28 March 2024
Agent replied · 24 October 2024
Hi Eduardo, we are delighted that you enlisted Hamptons Estate Agents Richmond and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleCameron Bell was a delight from start to finish and by far the best agent we came accross whilst searching in Richmond. He has an indepth knowledge of the Richmond market and showed a variety of qualified options.
Nick · 26 October 2018
★★★★★ 5/5
GoogleWe used Hamptons Richmond when looking for a place to rent and found Sheila incredibly helpful, proactive and supportive. The search period was a very stressful time for us, so having a friendly and supportive estate agent was really great and we managed to get a place we love!
Shana · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Shana. We are delighted to receive your feedback about Sheila and are particularly pleased to hear she was proactive throughout. Thank you again for your review, we look forward to sharing your feedback with her.
★★★★★ 5/5
GoogleA really professional, efficient and friendly service from Hamptons Richmond throughout our recent move. Sheila O'Brien found us an excellent apartment and looked after us extremely well. We found everyone at Hamptons impressive to work with and a cut above one or two of the other agents. We're really happy to recommend.
Nick · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that Sheila had such a positive impact on your experience with Hamptons International. We hope you are enjoying your new home and look forward to sharing your review with the team. Thank you again!
★★★★★ 5/5
GoogleLoved working with them. They are very professional with great communication. Great service with attention to detail.
Palak · 28 March 2024
Agent replied · 24 October 2024
Thank you for your wonderful review Palak. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleThe Richmond office have been letting my flat out for 10 years. I didn't hesitate to use them again when the last tenant left. The lettings and property management departments have made letting my flat very easy. Ameesha, our account manager is great to work with and sorts out any problems in the flat very quickly.
Rachel · 25 October 2023
★★★★★ 5/5
GoogleRory and Jon have been very helpful and patient. They have amazing knowledge of the area they cover and act quickly whenever we reach out to them. In all ways Hamptons Richmond delivered 5 star service.
Jeff · 25 October 2022
Agent replied · 24 October 2024
Hi there Jeff, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best.
★★★★★ 5/5
GoogleI’ve been liaising with Rory Clarke the whole way through our rental process, and he has been professional, communicative and responsive the whole way through. He has come back to me quickly with all of my questions, and been incredibly accommodating when asked to attend the property on several occasions to view progress on works and to deliver items to store. Nothing has been too much trouble for him and he has worked around times that suit me which I’m very grateful for. Would certainly recommend him as an agent.PositiveResponsiveness, Professionalism
Amy · 25 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
