Trusted Agent profile · Richmond
★★★★★
242 reviews across 1 platform
8 The Quadrant, Richmond, TW9 1BP
Hamptons's office in Richmond, at 8 The Quadrant, is rated 4.9 out of 5 across 242 reviews on 1 platform, including 242 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.
The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleVery positive experience with Rory and Jon and would definitely work with them again.
Thank you for your wonderful review Anna. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GooglePositive experience with Hamptons in Richmond as a purchaser. Strong and reliable communication from Cameron and Matt, both of whom were a pleasure to deal with. Smooth purchase process. The completion gift of a bottle of wine and stopper (engraved with our address and purchase date) was a really lovely touch.
Thank you for taking the time to leave us a review. We take great pride in offering the best service possible and are delighted to hear that Matt and Cameron were a pleasure to deal with. They are both fantastic assets to Hamptons and we cannot wait to share your review with them. We hope you are enjoying your new home (and wine stopper), thank you again!
5/5
GoogleHaving tried selling our flat in a difficult period we were recommended letting our property out and Sheila O'Brien stood out as exceptional for us. Having listened to our needs she very quickly found our wonderful tenants which allowed us to move quickly in finding a property for us to rent. We highly recommend her and the lettings team at Hamptons to find estate solutions.
5/5
GoogleWe recently purchased our first home through the Hamptons team in Richmond. Throughout, our experience has been great: professional, courteous, and above all patient! Our thanks especially to Cameron and Jackie for their advice and help. We have no hesitation in recommending you to friends and family.
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to read how helpful and professional our team in Richmond were during your purchase. We take great pride in our people and are incredibly proud to receive such positive feedback about Cameron and Jackie, they are both fantastic assets to Hamptons and we cannot wait to share your review with them. We hope you have settled in well to you new home, thank you again!
5/5
GoogleJon acted as agent for a flat we recently bought in Richmond. He was great to deal with; very helpful and responsive. I would highly recommend him to others.
Hi there Karl, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
1/5
GoogleAn almost harrowing experience that does all estate agent stereotypes proud! Referencing of two people with solid and comfortable earnings required complicated accountants references, a page-long reference form from the MD of one's investment bank, intrusive disclosure and woeful disregard of private information and the data protection act Then there was the landlord who couldn't find his own lease or insurance documentation. And the clause in the Hamptons contract which asks the tenant to indemnify the landlord if their insurance doesn't pay out. It's very much "Hamptons and their client" vs. the tenant. Entirely unprofessional, definitely incompetent and quite appalling
4/5
GoogleOur house was listed with a local Kew agent, and we invited Hampton's to join them as we felt they would add another dimension through their local and international connections. Our sector of the market is currently slow, and disappointingly, there weren't many viewings, however, in the main they were quality, proceedable buyers, and I had the impression they were working hard to find potential buyers for us. We were impressed by the structured, quality weekly phone calls we received to update us and talk about next steps throughout the marketing process. Once the offer was received, the agent, Justin, was excellent in terms of progressing the sale - he was available, informed, responsive, professional, and agreeably terrier like in his persistence in managing the sale process through. We exchanged three weeks after the offer was accepted and completed 3 working days after we exchanged, which I felt was very good going. I would have given four stars if the level of commission had been the same as our local agent! We would definitely consider using Hampton's again.
5/5
GoogleExcellent service by Sheila. She showed us a variety of properties, working off what we were looking for. She was extremely helpful and pleasant to deal with. In the end she helped us secure a lovely flat - we couldn't be happier with it!
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with the team in Richmond. It is wonderful to hear that throughout the process Sheila kept you well informed and provided you a 5* service, we look forward to sharing your review with the team! Thank you again, we hope you have settled in nicely.
5/5
GoogleHamptons in Richmond - and especially the Senior Sales Negotiator, Cameron Bell - worked tirelessly to ensure that our very tight time schedule would be met. I would recommend them to anyone buying or selling property in the area - they are knowledgeable and helpful.
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to receive such positive feedback about Cameron. We take great pride in our people and will be sure to pass your feedback on. Thank you again!
5/5
GoogleHamptons were first class in all respects, particularly as regards being pro active and courteous. Communication was excellent and we were updated on a regular basis with progress on our sale. Cameron Bell deserves special mention for his patience, negotiating skills and willingness to help.
Thank you for leaving us a review! We take customer service very seriously and it is wonderful to receive such positive feedback about the team and particularly Cameron, we will ensure your kind words are passed on. Thank you again and for choosing Hamptons!
5/5
GoogleHighly recommend Sheila O'Brien & Damian Kenley for property lettings. Efficient & organised, knowledgable & quick to respond.PositiveResponsiveness, Professionalism
5/5
GoogleWe were very happy with our house sale with Hamptons. In a time of Pandemic, the support we had from them was excellent. Here we have to mention Matthew Gilbert, who was someone we could rely on, but the whole team were very helpful and friendly. At the start, we had 3 valuations, one of which was £100k below Hampton's value. We would gladly recommend their service.
5/5
GoogleExcellent providing by Sheila. She was extremely professional and polite. Also, Hamptons Richmond was exactly what you want from an agent: communicative, friendly, helpful and diligent.
5/5
GoogleWe are so pleased with the management of the property we are renting. The customer service provided is outstanding. Lois Hickey in particular, is extremely efficient in responding to our needs, nothing is too much trouble. Thanks for doing a great job Hamptons!
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you are having such a positive experience with our property management department. We take great pride in our people and are thrilled to hear that the advice and support Lois is offering has such a positive impact on your experience. We hope you are enjoying your new home, thank you again!
5/5
GoogleA really good service form Hamptons Richmond, special mention goes to Cameron Bell who kept on top of my sale all the way through and got us to exchange. It wasn't always plain sailing but Cameron got us back on course. Highly recommended
Thank you for taking the time to leave us a review. I am pleased to see that Cameron and the team were able to provide you with a 5* service, even when the going got tough! It is fantastic to receive such wonderful feedback and we will ensure it is passed on. Thank you again and for choosing to use our services!
5/5
GoogleHamptons were very professional, efficient and responsive in selling two properties for us and securing good prices. They were very pleasant and helpful.
Thank you for your review Alexandra. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI am delighted to recommend Hamptons in Richmond following the recent sale of our family home. Matthew, Max and the rest of the team were always friendly, reliable and professional and they provided an excellent service. VK
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Matthew and Max have had such a positive impact on your experience with us. We take great pride in our people and are particularly pleased to hear they were friendly, reliable and professional in their approach. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleIt was great working with Rory throughout my purchase of a flat in Richmond. He was always on top of things, a step ahead and made sure all questions were answered in a timely fashion. Thanks for your help Rory. As a novice buyer, you really helped me pull through with the purchase.
5/5
GoogleWe sold our house in East Twickenham through Hamptons. They were superb from the start. Very professional, good feedback, good advice. After the sale was agreed they helped us to exchange and complete on time
Thank you for leaving us a review. We take customer service very seriously and and as such it is wonderful to hear our team in Richmond provided you with a 5* service. Feedback is important to us and we are delighted to hear you were offered useful advice and a professional service. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleHamptons were very fast in finding a tenant on the terms I wanted, were very well connected with market activity, and were very responsive and proactive in managing the whole process. Went great. Delighted with the service.
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to hear the team provided you with a 5* service. Thank you again, we hope the remainder of the tenancy runs just as smoothly!
5/5
GoogleWe are very grateful to the Richmond Hamptons’ team. Working with them all was a pleasure. Their manners and professionalism were remarkable. Before hiring them we worked with a few other agencies unsuccessfully. They made a big difference and brought real results; for us it was very important that they respected how we wanted to manage the all process. We highly recommend hiring them.
5/5
GoogleGreat agency, excellent property management services.
Thank you for taking the time to leave us a review Matan. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI had such a positive experience with Matthew from Hamptons. He went above and beyond even advising me on my onward purchase which was not through Hamptons at all. I was so grateful to have the benefit of his wide experience in making such a big purchase. He was so pleasant, knowledgeable and responsive. Very gratefulPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMatt, John and Rory had GREAT patience with us - in a very long - and complicated deal. They held their nerv, when it mattered and ultimately got us over the line to Exchange and Completion. I would recommend Hamptons Richmond to my Friends. I think, that says it all !!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hamptons, Richmond won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.
