Trusted Agent profile · Richmond

Dexters Richmond reviews

★★★★★ Excellent

601 reviews across 1 platform

2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT

Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

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4.9 / 5

601

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

Luke Boyd who works for Dexter in Kew Branch is an Ace Sales Person. I am a Sales Manager for Harbour Club Nothing Hill and I have had a great service from him. He has what it takes to be a successful individual Great knowledge, passion to serve , going an extra mile for giving me the service . He should to be recognised for his hard work for you guys! Well done Luke for all your efforts:) Kind regards Priti Sethi.

Priti · 14 June 2020

Agent replied · 13 June 2024

Dear Priti, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I cannot state highly enough how wonderful Emma has been through a difficult purchase process. From suggesting the property in the first place ( that I initially did not want to see) right through to the exchange ( turns out I loved it). Emma is a voice of reason, and a great negotiator Many curve balls were sent to test us but she dealt with them all with humour, kindness and patience. May I say a massive Thank you to her, ( and Sophie and Laura) Thanks Emma :)

Alicia · 14 June 2020

Agent replied · 13 June 2024

Dear Alicia, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I would like to thank Mr Luke Boyd for his tremendous support in getting a dream home for my family. It has been achieved entirely through his professionalism and his dedication to his clients. Huge thank you for your support! it is always important to know that professionals like you are there for you when you go thorough such a big event in your life. I can highly recommend Luke’s assistance in getting the right home to any potential buyer.

Anjelika · 14 June 2020

Agent replied · 13 June 2024

Dear Anjelika, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Lilyella Harland Fairweather has been absolutely fantastic throughout our property search. She provided us with a wide range of suitable options and quickly arranged a viewing that matched our needs. Her professionalism, responsiveness, and positive attitude truly stood out. We’re very grateful for her support and dedication, thank you so much!

VISA · 21 May 2025

5/5

Google

Armando was a breath of fresh air in a crazy market. He is a great asset for Dexters and was professional, friendly and followed up when he said he would. More importantly, he listened to what my requirements were and worked hard to deliver. Many older consultants could learn from his commitment and attitude.

Maria · 17 October 2023

Agent replied · 13 June 2024

Dear Maria, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Armando, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Luke has been responsive and flexible. Was a pleasure interacting with him

Vikas · 5 August 2025

Agent replied · 16 April 2026

Dear Vikas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Katie Goodman has been absolutely fantastic in helping us with our home search. Friendly, patient, understanding and flexible! She went out of the way to show us the same property twice to make sure we make the right decision. Didn’t try any of the pressure tactics others try to get us to sign-up! We would recommend her highly!

Harman · 14 June 2023

Agent replied · 13 June 2024

Dear Harman, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kew office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Rented a property for 3 years via this branch and always found everyone I dealt with (particularly Tom and Beth) to be polite, professional, and competent. Every member of staff I dealt with did what they said they were going to do when they said they would do it - this hasn't been my experience with other letting agents so I highly recommend this branch of Dexters to anyone looking to rent in Kew.

Robert · 14 June 2021

Agent replied · 13 June 2024

Dear Robert, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Marcos was nice and attentive to details. After the first viewing, he already knew our preferences by our comments. Then he quickly suggested another property and arranged a viewing in a short time. My partner and I like that property very much. Marcos helped us with all the documents and follow-up with us closely on the progress.

Grace · 14 June 2023

Agent replied · 13 June 2024

Dear Grace,Thank you for your kind comments regarding Marcos and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We received first class service from the Kew Dexters team from sales to lettings! I just could not fault them. Starting with Luke understanding our requirements and managing to match us to a property we had dismissed online... the house we bought was absolutely stunning and the photos did not do the property any justice. They were very professional and kept us fully updated throughout the sale process. We also instructed the lettings team to let our house, Joe and his team were extremely enthusiastic and not only Dexters were the most professional in the area; they also manged to achieve an offer way above what other agents said we could get for the property! I highly recommend them!

Camila · 15 June 2019

Agent replied · 13 June 2024

Dear Camila, Having read your review, we would like thank you for your feedback about our Kew Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Paris and Millad were fantastic in helping me find the perfect flat. They were professional, responsive, and made the whole process easy and stress-free. Special thanks to both of them for their excellent service! Highly recommended!

Firas · 24 August 2024

Agent replied · 23 October 2024

Dear Firas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

They took a professional approach in helping us find our new home. I especially want to thank Aoife. His warm and sympathetic approach, interest and concern have gained a special place in our hearts. A big thank you on behalf of my family.

Aslan · 14 April 2024

Agent replied · 13 June 2024

Dear Aslan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kew office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

Loved dealing with Dexters Kew, especially Mando who was a gem. Best branch thus far, as I found Mando always contacting me about rental properties and ensuring I did not miss out on any potential homes. Lovely person who is friendly and cares about customers. Thank you

Juliet · 15 January 2024

Agent replied · 13 June 2024

Dear Juliet, Thank you for your kind comments regarding Armando and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters helped me secure a flat in Kew last month and I couldn’t be happier with the service I received from Lilyella. She was very attentive to all my requirements and found me the perfect flat!

Tom · 16 February 2026

Agent replied · 16 April 2026

Dear Tom, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

We have used Dexters Kew branch in hopes of finding a new home. The whole team were a great support in our house hunting process but specifically Lilyella who was friendly and helpful during our search.

Lewis · 16 February 2026

Agent replied · 16 April 2026

Dear Lewis, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

So, we used Dexters Kew to find our current property that we've been in for 2 years. Shan helped us find the place and was very helpful, patient and supportive throughout the process. The property management side of it has been quite slick. We've been supported by Ginny (Ginerva) throughout the two years and any problems have been solved quickly. Things like toilet breaking - fixed, fridge broke - replaced, oven broke - replaced, window locks not working - fixed, heating thermostat broken - fixed. I have to say the property is quite dated so hence all the things going wrong but we don't mind as we love it there! All in all a great service. We're currently on our way out and Ginny has been super helpful with preparing us for our check out. I think the above says it all really!

James · 15 June 2018

Agent replied · 13 June 2024

Dear James, I am writing to say thank you for your kind comments about the service you received from our Kew Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

It has been a while since moving in to the rented property that Dexters of Kew Bridge facilitated for us and therfore a review is long overdue. The best way to describe the staff of dexters would be to say they are phenomenal. There were a couple of times when I thought the process was somewhat intrusive but reality bought me back to the ground and when you think logically, these wonderful staff are custodians of somebody's property and you really get the feeling that if it were your property you too would wish that the necessary checks that have to be concluded will in the end leave you worry free. Dexters have had that effect on our experience of becoming tenants and have enhanced our decision to use Dexters by their due diligence, professionalism, and friendly and informative direction they take in finding the right property for you. Would we use Dexters at Kew again? Absolutely, the team on the bridge are great and the best thing is they now know us very well so when the time comes for another property, this team are the only ones we wish to contact. there is a saying, " You can't improve on perfection " so I am not even going to try. there are two people I would like to single out, first is Sebastian, this gentleman displayed the patience of a saint when it came to finding the right and specific type of property we required but above all he came through for us ! Well done and thank you Sebastien. the second person I wish to mention is Ginevra, this wonderful girl is our Property Manager, before we moved in Ginevra contacted us and gave us reassurances that if there were any issues she could help with then to let her know, we did have a minor issue but after getting on the phone to Ginevra she was so to speak on the case, and within hours the issue had been sorted. She is professional, polite, always returns calls or emails quickly and very diligent in wanting to help in any way possible, I can't praise here enough. Thank you Ginevra, you and your side of the team are part of the best team that is at Dexters Kew. Keep doing what you do best, because you make a difference. Paul H.

Paul · 15 June 2018

Agent replied · 13 June 2024

Dear Paul, Thank you for your great review regarding your experience with Sebastian, Ginevra and the team at our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Had the pleasure of dealing with the lettings team of Dexters Kew Estate Agents. Paris was very prompt and professional when helping me find a rental. Nothing was too much trouble for her and I would recommend her, and the team of course, to everyone.

Mischa · 14 February 2024

Agent replied · 13 June 2024

Dear Mischa, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paris and the team. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

5/5

Google

Within week of calling in to the Kew office Camila had found me a great tenant . From day one she made continual contact and feedback of any viewings and went the extra mile to check some issues in my apartment . I could not fault the service I received, Camila has been helpful and professional and I would definitely recommend her to any landlords.

Vicky · 14 June 2022

Agent replied · 13 June 2024

Dear Vicky, thank you for your 5* review. We are pleased to see that you have had a great experience with the team in our Kew office. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I was in contact with Harlie, Armando and Taylor. They are proactive and helpful with my search. I want to give my special thanks to Harlie as she was always reachable whenever I need and coming up with the right properties in accordance with my search. ❤️

Emine · 16 November 2023

Agent replied · 13 June 2024

Dear Emine, We really appreciate you taking the time to leave such lovely comments about Harlie, Armando and Taylor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Paris is absolutely great to work with. We're still in the process of completing our rental, but to date she's been prompt with her responses and has seemingly endless patience for our questions and clarifications. I'd gladly recommend her to people looking to rent in the area!

Nicki · 16 November 2023

Agent replied · 13 June 2024

Dear Nicki, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We’ll soon be moving into a property rented through Dexters, and we’re truly pleased to have had Lillyella supporting us from the very beginning. She guided us through the entire process with great care, always being helpful and personally engaged, something we really appreciate. Thank you!

Joanna · 16 October 2025

Agent replied · 16 April 2026

Dear Joanna, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I am so happy how everything went with my move thanks to Joe at Dexters in Kew! Everything was made so simple and he was so helpful with any questions I had and made everything really clear and simple! I love my new place and I would really recommend Joe at Dexters if anyone is looking for a new home he’s very honest and helpful! Thanks so much!PositiveResponsiveness, Quality, Professionalism, Value

Rhianna · 10 January 2021

Agent replied · 9 January 2025

Dear Rhianna, Thank you for taking the time in providing such lovely comments about Joe in our Kew office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Paris has been incredibly professional and patient with our rental process. Her responses to our endless queries are prompt! I do recommend her if you are looking for a friendly and professional estate agent in Kew. Thank you, Paris for your help so far! 🙂🙂 …

Vasiliki · 16 November 2023

Agent replied · 13 June 2024

Dear Vasiliki , Thank you for taking the time to leave a lovely review regarding Paris. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

How many reviews does Dexters Richmond have?

Dexters's Richmond office has 601 reviews across 1 platform: 601 on Google.

What is Dexters Richmond's rating?

Dexters Richmond is rated 4.9 out of 5 across all 601 reviews, and 4.9 out of 5 on Google from 601 reviews.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.

Where is Dexters's Richmond office?

Dexters Richmond, 2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT.

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