Trusted Agent profile · Richmond

Dexters Richmond reviews

★★★★★ Excellent

601 reviews across 1 platform

2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT

Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

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4.9 / 5

601

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

I recently had the pleasure of working with Paris from Dexters Kew office, and I couldn't be happier with the experience. Paris is not only a true professional but also a genuinely caring and dedicated individual. From the moment I met Paris, it was evident that she had a deep knowledge of the real estate market and a keen understanding of my specific needs and preferences and took the time to listen to what I was looking for in a property and worked tirelessly to find the perfect match. I wholeheartedly recommend Paris as an estate agent. If you're in need of a top-notch estate agent who truly cares about their clients, Paris is the one to choose.

Paolo · 14 February 2024

Agent replied · 13 June 2024

Dear Paolo, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paris, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.

5/5

Google

Very impressed by extremely professional Dexter service, they were super prompt, patient, kept me calm, always kept me updated on the progress and ensured smooth transition. Special mention to Lilyella and Simon who I have engaged with throughout, thank you.

Milan · 7 September 2025

Agent replied · 16 April 2026

Dear Milan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

I had a fantastic experience with Dexters, thanks to the outstanding service provided by Maddie. She went above and beyond to ensure everything ran smoothly. Which is especially helpful when looking for somewhere to rent can be so …

Jess · 16 September 2025

Agent replied · 9 September 2025

Dear Jess, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Lilyella has been very supportive in my search for a property. Friendly, informative and patient, always happy to answer any questions!

Sienna · 16 February 2026

Agent replied · 16 April 2026

Dear Sienna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Lilyella was professional, responsive, and made the whole process smooth and stress-free. Great local knowledge and excellent communication. Highly recommend.

Lauren · 16 February 2026

Agent replied · 16 April 2026

Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

I recently worked with this Luke to let out my flat, and the experience was excellent from start to finish. He was professional, proactive, and clearly knowledgeable about the local market, which helped secure strong interest from quality tenants very quickly. Communication was consistent and transparent throughout the entire process. I was kept updated at every stage, and any questions I had were answered promptly and clearly.

Sunny · 16 February 2026

Agent replied · 16 April 2026

Dear Sunny, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Luke was a really helpful agent and had great communication skills, I would recommend speaking to him for help/advice

Ben · 16 February 2026

Agent replied · 16 April 2026

Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Lilyella was really helpful in finding new tenants for my flat, thanks to her and the dexters team

George · 16 February 2026

Agent replied · 16 April 2026

Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Armando from Dexters in Kew has been so helpful in the chaos that comes with finding a new property and moving house (with small kids). There has been no faff, no long conversations about this or that, he knows what I'm looking for and he's shown me all the properties that match my requirements, he always reaches out and checks up on you yet he's never pushy, we are still in search for the perfect property but I am thankful to have this professional to help along the way. Rafhya Mughal

Rafhya · 17 October 2023

Agent replied · 13 June 2024

Dear Rafhya, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Armando, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Lilyella has been a great help so far! Super professional and very easy to communicate with

Bhavik · 16 February 2026

Agent replied · 16 April 2026

Dear Bhavik, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Armando Ibisi has been one of the most helpful agents I have ever worked with in finding a property for my clients. His proffessional and personable approach was second to none, and being very fast to respond to any queries. Dextors hopefully appreciate the hard work he puts in as I know finding the right property can be a very difficult task. I wish him all the best in his career as he truly deserves it!! Thank you Armando.

Valerie · 17 September 2023

Agent replied · 13 June 2024

Dear Valerie, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Lilyella was fantastic to deal with. Efficient and helpful, thank you again Dexters Kew!

Claudia · 16 February 2026

Agent replied · 16 April 2026

Dear Claudia, Thank you for leaving a Google review for our Kew office. Kind regards, Asma

5/5

Google

Luke has been very communicative and respectful to where we would like to live

Chantal · 16 February 2026

Agent replied · 16 April 2026

Dear Chantel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

As a landlord, I have used Dexters' Letting Services in Kew for about 10 years. Over the last 12 months, Beth and her team, (in particular, Alexandra), have gone over and beyond to help. Nothing seems to be too much trouble. When I have been faced with problems, Beth and her team have suggested creative solutions and carried them out with apparent ease. They are courteous, prompt, and easy to communicate with, even outside of published office hours. Dexters was recommended to me as a Letting Services which achieve results. I wholeheartedly support and uphold that recommendation over the years that we have done business together. Beth and her team exemplify this recommendation and, in my opinion, provide outstanding customer service. Thank you.

Catherine · 14 June 2023

Agent replied · 13 June 2024

Dear Catherine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I registered my details at another branch of Dexters. I was promptly contacted by Marcos Arellano, who had a beautiful property in Kew Gardens in mind for me. I needed to move in as soon as possible, and he took into account all of my personal preferences. He was so friendly, professional and kind. He always kept me up to date and posted. It made the whole process so much easier. I would definitely recommend Marcos from Dexters, Kew Gardens. Thank you so much Marcos

Anna-stella · 14 June 2023

Agent replied · 13 June 2024

Dear Anna-stella, It’s great to hear that you have had a brilliant experience with our Kew office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Lilyella was incredibly helpful and responsive and made the process very straightforward

Tattie · 16 February 2026

Agent replied · 16 April 2026

Dear Tattie, Thank you for taking the time to leave a lovely review regarding Lilyella. Kind regards, Asma

5/5

Google

I had a wonderful experience working with Paris she was extremely knowledgeable about the market and was able to help me find the perfect property to fit my needs. The entire process was seamless from start to finish, and I always felt like I was in good hands. Their communication was excellent, and I never had to worry about being left in the dark about anything. I highly recommend Paris to anyone looking for a top-notch real estate experience!

Reece · 14 June 2023

Agent replied · 13 June 2024

Dear Reece, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paris, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Lilyella has been absolutely phenomenal in helping my partner and I look for and sign for our new rental flat - she's responsive, proactive, and kept us in the loop throughout the entire process which was much appreciated as I've had problems with communication from estate agents in the past. She was a joy to work with, and we're very happy to be moving into a flat with Dexters!

Marika · 7 June 2025

5/5

Google

Luke at Dexter's Kew was professional, great at communicating and had all the answers to my questions about the property I was interested in. Thanks for your hard work, Luke!

Ben · 19 August 2025

Agent replied · 9 September 2025

Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Lilyella has been very helpful when speaking on the phone

Ellis · 16 February 2026

Agent replied · 16 April 2026

Dear Ellis, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I had the pleasure of working with Aoife, and she has been fantastic throughout the entire process. Everything was handled smoothly, and she kept me updated at every step with prompt and clear communication. Her professionalism and responsiveness made this experience incredibly stress-free. I would recommend her to anyone looking for a great service

Nathan · 23 September 2024

Agent replied · 13 June 2024

Dear Nathan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Aoife and the team in our Kew office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

I worked with Katie Goodman at Dexter's on my property search in Kew. I was impressed with her attention to maintaining contact and ensuring that I was up to date on the latest offerings. I didn't have to chase down leads on property which was a big help in what has been a very stressful search in today's property market. I will certainly be using Dexter's again on any future property search. Donna in Richmond

Caribe · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I was shown some properties by estate agent Aoife, and this progressed into us getting a place. Aoife was lovely, professional, friendly and informative at all times and was a pleasure to work with. She had great communication and was never hard to get hold of. My experience was thoroughly a good one.

Isabel · 25 July 2024

Agent replied · 23 October 2024

Dear Isabel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

I recently had the pleasure of working with Milad from Dexters while searching for a flat to rent, and I couldn't be happier with the experience. Milad is professional and knowledgeable, patient and understanding of my needs. I found the perfect flat that met all my criteria and more. I highly recommend Milad to anyone looking for a new home.

Veria · 15 March 2024

Agent replied · 13 June 2024

Dear Veria, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review regarding Milad. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

How many reviews does Dexters Richmond have?

Dexters's Richmond office has 601 reviews across 1 platform: 601 on Google.

What is Dexters Richmond's rating?

Dexters Richmond is rated 4.9 out of 5 across all 601 reviews, and 4.9 out of 5 on Google from 601 reviews.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.

Where is Dexters's Richmond office?

Dexters Richmond, 2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT.

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