Trusted Agent profile · Richmond

Dexters Richmond reviews

★★★★★ Excellent

601 reviews across 1 platform

2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT

Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

601

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

I have no hesitation in recommending Luke Boyd and his Team at Dexters, Kew. I was kept up to date at each stage of the purchasing process and nothing was too much trouble. Everything ran smoothly, which is testament to the Team"s experience and professionalism.

Annette · 14 June 2020

Agent replied · 13 June 2024

Dear Annette, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Thank you Dexters Kew for being so friendly and helpful with questions I had with regards to my rental search. Paris and Beth especially!

Sandra · 14 June 2023

Agent replied · 13 June 2024

Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The team at Dexters in Kew have been great! They are always easy to get hold of and reply quickly to any queries, issues and requests. In particular I am very grateful to Sheikh, who always acts in a very professional manner. Thank you!

Abdul · 14 June 2020

Agent replied · 13 June 2024

Dear Abdul, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Brilliant service from Katie at the new branch always kept me informed and stayed professional throughout! Have nothing but good things to say.

Ross · 14 June 2023

Agent replied · 13 June 2024

Dear Ross, Thank you for taking the time to leave a wonderful 5 star Google review. Katie will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Good communication, always accessible for all the questions I had.

Amy · 14 April 2024

Agent replied · 13 June 2024

Dear Amy, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Google

Definitely five stars for Paris. She has been so professional, helpful and transparent. The whole rental process has gone so smoothly. She is a great asset to Dexters and her attitude speaks volumes.

Philip · 14 June 2022

Agent replied · 13 June 2024

Dear Philip, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kew office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I can not recommend Dexters in Kew more highly, liaising with both Beth and Joe on a regular basis is not only a pleasure but completely trouble free, going above and beyond on many occasions. Exceptional!PositiveResponsiveness, Quality, Professionalism, Value

Kim · 14 June 2021

Agent replied · 13 June 2024

Dear Kim, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Great to work with! Very efficient and have a great team. Highly recommend.

AC · 15 January 2024

Agent replied · 13 June 2024

Dear AC London , Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I recently let my apartment through Dexters in Kew and could not be more impressed with the service from the whole team, Marc, Sebastien and Shan! They are highly proactive and get the job done in a professional and timely manner. Keep up the great work!

Dean · 15 June 2018

Agent replied · 13 June 2024

Dear Dean, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Paris Court - excellent communicator, extremely fast processing and actioning for me and very positive person to deal with. Thank you!

Lizzie · 14 June 2023

Agent replied · 13 June 2024

Dear Lizzie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters Kew Estate Agents are very professional and they take their time to understand what are the customers constraints and preferences.

Maatoug · 14 June 2023

Agent replied · 13 June 2024

Dear Maatoug, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Louis arranged several viewings for me; he took the time to understand what I wanted from a property, and was very knowledgeable about each property he showed me. I didn't feel under pressure or hassled as is the case with some other estate agents.

Catherine · 15 June 2019

Agent replied · 13 June 2024

Dear Catherine, Thank you for your review regarding your experience with our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I've just moved to my dreams' flat and I'm super happy. I have to say thanks to Dexters for that and specially to Joe Hartnett who helped me with great efficiency and courtesy. 100% 5 Stars! Thank you guys! ☺️👍🏻 …

Vito · 14 June 2020

Agent replied · 13 June 2024

Dear Vito, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

I spoke with Paris in regards to my rental search and she kept me updated with properties on the market

Brandon · 14 June 2023

Agent replied · 13 June 2024

Dear Brandon, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Really pleased with the service from lettings team and great customer service in particular from my property manager, Sheikh Mohsin who really goes the extra mile and provides a level of service above and beyond what I expected. Highly recommended

Andrew · 14 June 2020

Agent replied · 13 June 2024

Dear Andrew, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Marcus thank you very much for your all helps and pation. You helped me and my family a lot.

Julide · 14 June 2023

Agent replied · 13 June 2024

Dear Julide, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Professional service and very friendly team too. They made the process easy and efficient. Thank you, Dexters Kew office.

Georgina · 14 June 2023

Agent replied · 13 June 2024

Dear Georgina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Very pleased with Manuela Pelissa! She helped me with my deposit release. She was very nice, polite and helpful.

Scheyla · 14 June 2023

Agent replied · 13 June 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexter's let my flat in Kew and Cadi Smith (lettings manager) has been supportive and helpful with great attention to detail. She responds quickly to queries and is very professional. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 14 June 2021

Agent replied · 13 June 2024

Dear Andrew, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Great service and professionally especially from Paris Court . very happy

Massimo · 16 December 2023

Agent replied · 13 June 2024

Dear Massimo, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Lovely people. Very supportive throughout tenancy. Professional throughout and always there to pick up a call/ query. Definitely go the extra mile. Thank you to the whole team!PositiveProfessionalism

Andrew · 14 June 2022

Agent replied · 13 June 2024

Dear Andrew, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

We rent the flat from Dexter. Paris very helpful. She keep updated my renting process. And follow up on some of the step that I missed. Highly recommended.

Surangkanang · 14 June 2022

Agent replied · 13 June 2024

Dear Surangkanang, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The level of service from the Kew lettings team was amazing we have now swiftly moved into our new home. Marc & Sebastien thank you once again. You understood my requirements from day one and found exactly what I was looking for!

Freddie · 15 June 2018

Agent replied · 13 June 2024

Dear Freddie, I am writing to say thank you for your kind comments about the service you received from our Kew Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Great service from this agency since the very beginning of our tenancy. Extremely happy with our property manager Ginevra Zabeo, always responsive and very helpful. Well done to your effort and effectiveness, it's a pleasure to have you as a property manager.

Angela · 15 June 2018

Agent replied · 13 June 2024

Dear Angela, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

How many reviews does Dexters Richmond have?

Dexters's Richmond office has 601 reviews across 1 platform: 601 on Google.

What is Dexters Richmond's rating?

Dexters Richmond is rated 4.9 out of 5 across all 601 reviews, and 4.9 out of 5 on Google from 601 reviews.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.

Where is Dexters's Richmond office?

Dexters Richmond, 2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT.

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