Trusted Agent profile · Richmond
★★★★★
606 reviews across 1 platform
2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT
Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 606 reviews on 1 platform, including 606 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleMr. Narcos has made us trust the Dexter family and the quality of service by listing many alternatives that fit my needs and criteria in the fastest and most accurate way.
Dear Berk, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Googledealt with Nick Blair. excellent service.
Dear Anthony, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleParis Court of Dexters was a cut above. Really listened to our needs and kept in touch regularly with us - making an otherwise challenging flat search easy and friendly.
Dear Katy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service. Our flat was on the market to rent for a number of weeks with another agency. Dexters managed to let it within 2 days of marketing. Very impressed and happy with the service they providePositiveResponsiveness, Quality, Professionalism, Value
Dear Richard, thank you for taking the time to leave a 5* review for the team in our Kew office. We are thrilled to read that you had a great experience and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe recently bought a house through Dexters in Kew. The staff were very friendly and efficient and worked as a good team.We were in constant communication with Luke, David and Lewis. Luke took special personal care and we were most impressed with his professional attitude. We would not hesitate to recommend the Company.
Dear Stefain, We appreciate you taking the time to submit your review regarding the service you received from our Kew Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThe agents are very efficient and friendly, and they have a very efficient CRM and automated processes that make paperwork easy.
Dear Miguel, Thank you for taking the time to leave a wonderful 5 star Google review. The Kew Team will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleGreat service from Ginevra and team
Dear Ahmad, Having read your review, we would like thank you for your feedback about our Kew Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleAs tenants over the past few years we've found Dexters to be fantastic. From helping us to find the right house to resolving all the issues small or large that have arisen. Ginevra Zabeo in particular has been understanding and efficient in dealing with all our needs. We're very grateful for all her help
Dear James, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kew Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleThank you so much paris, you was a great help. You totally put my mind at ease with first time renting and gave me so much support! Much appreciated!
Dear Kirtsy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSpoke extensively with Manu, who was extremely attentive, honest and personal throughout the whole process. Followed up consistently and gave me solid advice on my options and best next steps. Would definitely get in touch in the future.PositiveResponsiveness, Professionalism
Dear Connor, we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleWhat can I say - truly wonderful every single step of the way. I highly recommend the services of both Dexters Kew. Luke, David and Gary are absolute stars and never for a moment did I feel like a hassle or a number. They went above and beyond and more! The BEST!
Dear Vicky, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kew Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI have been dealing with Joe Hartnett for a few months now. My previous letting agent was useless and there were issues with a number of my properties. Luckily a friend put me onto Joe and he now thankfully looks after all My portfolio. Efficient and reliable highly recommended.
Dear Russell, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you very much Beth for helping myself and my girlfriend get our very first property together. Looking forward to the next 2 years with you guys. Cheers
Dear Will, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat team helped us a lot during our flat searches. Cadi and Manu extremely friendly and professional, showed us viturally the property when we cannot view it ourselves, and explained everything we need step by step. Definitely recommend!
Dear Bowen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleBeth Jeromson of Dexters in Kew provided an outstanding service in letting my house. I am grateful with her tireless efforts to make it happen.
Dear Farhad, Thank you for your review regarding your experience with our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleArmando has looked after us from the very beginning. Super helpful and a credit to the organisation
Dear Chris, Thank you for your kind comments regarding Armando and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleArmando at Dexter’s Kew Office provides an excellent service. He’s professional, approachable and goes out of his way to help tenants.
Dear Matthew, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have been a tenant with Dexters for many years and i have to say that they have always provided a great level of service. Most recently my property manager Ginny have spotted a minor issue during her property visit and got it sorted without me even having to ask!
Dear Stephen, Thank you for taking the time to write a review about the great service you received from our Kew Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleVery happy with the service provided by Beth Parker from Dexters Kew. She really went out of her way to help us find a flat from abroad, which is not a given and which we appreciate very much. Strongly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Dear J.G. We are pleased to read you received a five star service from Beth in our Kew office. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team
4/5
GoogleI have been with Dexters for four years, haven't been disappointed. While working with Tom, it became very clear on how serious he was to find me a property. He has helped me throughout the paperwork and made everything easy. Thank you, Yannick.
Dear Yannick, I was delighted to read the comments in relation to our Kew office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleGreat help in my rental search for me and my fiancé. Had a lovely woman Katie being especially helpful in our search for our first home.
Dear Ethan, Thank you for taking the time to leave a lovely review regarding Katie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery friendly and made an effort to find what we were looking for
Dear Sylvia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
Googlethanks for your continuous and endless support, huge thanks to @Aoife
Dear Zeynep, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
5/5
GoogleBeth, Tom and Joe gave me fantastic customer service when trying to find me a property. They all works very hard making sure they viewed properties with me that fit all of my requirements. Would definitely recommend this team!PositiveResponsiveness, Quality, Professionalism, Value
Dear Laura, Thank you so much for the fantastic feedback, the team at Kew are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.
