Trusted Agent profile · Richmond
★★★★★
601 reviews across 1 platform
2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT
Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleGood experience corresponding with Charlie over the last month helping us to find and go through referencing for an apartment nearby. He's always professional and friendly and an asset to the team at Kew.
Dear Christopher, It’s great to hear that you have had a 5 star experience with Charlie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe team here is very nice and Ginevra is always ready to help us
Dear Ana, I am writing to say thank you for your kind comments about the service you received from our Kew Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleOur initial contact with the office was with Paris Court! She was absolutely lovely, professional and worked to help us with the viewings. We've also ended up putting an offer for the first flat she suggested to us. She was a great help in our flat hunting!
Dear Elijah, Thank you for taking the time to leave such a great review regarding your experience with Paris. Your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleArmando brought good energy to our new home search and delivered a home well suited to our needs and wants. Smooth and quick process from showing to contract to moving in. Recommend.
Dear G. D. Young, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLuke from the Kew office was very helpful and quick to respond.
Dear Isabelle, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleAwesome Real Estate company, Awesome Agent Beth , they were professional able to deliver what they promised, no hidden fees, nor any unpleasant surprises. Can't recommend them enough .. its my first Real Estate company I dealt with in the UK, as i moved recently to UK, I will definitely will use them again when I need.
Dear Mohamed, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHad a very good experience with Dexter’s Kew. Marcus showed me some really good options as soon as he knew what I was looking for. He was professional throughout and arranged multiple viewings. I definitely recommend.
Dear Rehan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy agent Beth has helped me a lot to get the exact type of property I wanted. She is very professional, efficient, hard working and friendly at the same time. It was a very pleasant experience to work with Beth, I can only recommend. Thank you very much! IvanaPositiveResponsiveness, Quality, Professionalism, Value
Dear Ivana. Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleDexters were so helpful in mine and my partners first rental search. A special shout-out to Katie who was especially helpful and helped guide us and send us on our way to getting our property.
Dear Ellie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleThe worst estate agents we have ever dealt with. Never again. Do not assume that they will work in your best interests.
Dear Ron, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGinevra and the team provided and keep providing and excellent service
Dear Michael, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleExcellent Agency. Very fast and professional agents. All the viewing and paperwork have been done almost within a week. I highly recommend Dexters Kew Agency. Thank you especially for Alxander Nelson and Beth Jeromson who were always kind and responded quickly.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lu, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleGreat coverage and the team was very professional - Paris especially.
Dear Nasser, Thank you for your kind comments regarding Paris and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleThank you to the Kew lettings team, including Marc, Shan and Sebastien. This is the second time we have let our property with Dexter's and we really value the level of service the team provide to us and our tenants through the process. An exceptionally helpful and professional agency which takes pride in the quality of its services.
Dear Tom, Thank you for your review regarding your experience with our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleExcellent Customer Service from Beth & Paris. Very friendly, efficient, keeping me up to date as promised, it makes such a difference not having to chase an estate agent for updates. Thank you
Dear Joe, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis particulary was extremely intuitive and understood my requirements. After the first house visit she herself suggested not going to the next scheduled visit having understood my needs. This saved me a lot of time and made me trust her and dexter more.
Dear Malini, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had a great experience searching for a flat with the Kew team! They were helpful throughout the entire process, and Charlie in particular was a pleasure to work with.
Dear Kun Kun, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe team were really efficient, communicated with us regularly, really knew the local market, had a plan for how they would sell and market our home which they achieved, above the asking price within 2 weeks. We couldn't be happier with the service provided by Laura and all the team at Dexter's Kew.
Dear Michael, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleEven by the professional standards of estate agents, Dexters lettings in Kew leave a lot to be desired. Get everything in writing.
Dear Michael, We are sorry to hear that your experience with us didn’t go as planned and I understand you have been in touch with our Lettings Director in regards to this already. Kind regards, Asma, Customer Relations Team
5/5
GoogleMr. Narcos has made us trust the Dexter family and the quality of service by listing many alternatives that fit my needs and criteria in the fastest and most accurate way.
Dear Berk, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Googledealt with Nick Blair. excellent service.
Dear Anthony, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleParis Court of Dexters was a cut above. Really listened to our needs and kept in touch regularly with us - making an otherwise challenging flat search easy and friendly.
Dear Katy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service. Our flat was on the market to rent for a number of weeks with another agency. Dexters managed to let it within 2 days of marketing. Very impressed and happy with the service they providePositiveResponsiveness, Quality, Professionalism, Value
Dear Richard, thank you for taking the time to leave a 5* review for the team in our Kew office. We are thrilled to read that you had a great experience and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe recently bought a house through Dexters in Kew. The staff were very friendly and efficient and worked as a good team.We were in constant communication with Luke, David and Lewis. Luke took special personal care and we were most impressed with his professional attitude. We would not hesitate to recommend the Company.
Dear Stefain, We appreciate you taking the time to submit your review regarding the service you received from our Kew Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.
