Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChanged my wary opinion of estate agents
Despite multiple setbacks in our sale the team persisted and helped navigate the ups and downs of the property market. They were all extremely supportive and also good listeners when it got too much. They provided valuable advice and contacts. Thank you
Priam · 29 August 2024
Agent replied · 30 October 2024
Hi Priam, thank you for sharing your experience with the team. We're happy to hear that they navigated you through the ups and downs to progress your sale. If you need any further help, please do let us know.
★★★★★ 5/5
TrustpilotGreat experience!
We had a great experience buying our first home through Chase Buchanan from first viewing to completion. Adèle and the team were incredibly communicative and helpful throughout the process and resolved any questions promptly. Would highly recommend!
Roisín · 15 November 2024
Agent replied · 7 February 2025
Hi Roisin, thank you for the great feedback. We hope yo love your new home and are alwasy here to help if you need us.
★★★★★ 1/5
GoogleAugust 2024 a sign went up on the cladding of our apartments and it was drilled into .
It damaged this and the sign is still there despite several requests for removal … More
Sarah · 24 December 2024
Agent replied · 30 December 2024
Hi Sarah, we are really sorry you had to leave this review. We have contacted the branch to look into this and will come back to you soon.
★★★★★ 5/5
GoogleDaniel and Danny went above and beyond with the sale of my flat. They couldn’t have got any more viewings in and really helped push with solicitors to get it all moving. Will definitely go with them next time round. And I got the asking price!
Alison · 13 June 2023
★★★★★ 5/5
GoogleI've recently dealt with Pippa .She is Kind ,professional and everything goes fast and organized by her and team.
Thanks guys for the service
Arman · 13 June 2022
Agent replied · 12 June 2024
Thank you very much for your 5* review, we are delighted that you found Pippa so helpful and really appreciate your comments.
Best wishes,
Chase Buchanan
★★★★★ 5/5
TrustpilotSale of flat
Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.
Roland · 29 February 2024
Agent replied · 24 August 2024
Hi Roland, congratulations on the sale of your flat! We were delighted to have assisted with this and will pass on your compliments to John and the rest of the team. Wishing you all the best for 2024.
★★★★★ 5/5
GoogleI can thoroughly recommend Elliott Finn of Chase Buchanan's letting team who works hard to find us the right tenant and had a good eye for market trends and opportunitiesPositiveProfessionalism
Christopher · 13 June 2021
Agent replied · 12 June 2024
Thank you for your recommendation Christopher! We love to read positive reviews about our staff. Best of luck for the future. Kind regards, Chase Buchanan
★★★★★ 5/5
TrustpilotExcellent Support During the Move Out Process
During my move out process, the team provided excellent support in every aspect.
Cenk · 2 June 2026
★★★★★ 5/5
GoogleThank you so much Pippa for all your help and assistance, you was amazing from start to finish, thank you again, would recommend
C · 13 June 2022
Agent replied · 12 June 2024
Dear C H,
Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleWould highly recommend this branch, Charley was great! So efficient and professional when I needed help! Thankyou for your guidancePositiveResponsiveness, Quality, Professionalism, Value
Lucy · 13 June 2022
Agent replied · 12 June 2024
Thank you Lucy,
We are very pleased to hear that you found Charley so helpful and efficient! Thanks for your 5* review!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleOur experience with Chase Buchanan was faultless. Elliot who secured a property for us worked above and beyond and could not have been more helpful. Would highly recommend.PositiveResponsiveness, Professionalism
Nicola · 13 June 2021
Agent replied · 12 June 2024
Dear Ms Moran,
Thank you kindly for taking the time to leave us a fabulous 5* review - it is very much appreciated! Wishing you all the best for the future.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleChelsea and Elliot in the Richmond Lettings were fantastic. They were honest and professional and a pleasure to deal with. Thank you for finding me a tenant and for making the process painless.
Rhapsody · 13 June 2020
Agent replied · 12 June 2024
Hi Rhapsody,
Thank you so much for your lovely words on Elliot and I. We are very pleased to hear you were happy with our service.
Kind regards,
Chelsea
★★★★★ 5/5
TrustpilotI’ve been using the Clifton Branch for…
I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.
Justin · 3 April 2024
Agent replied · 24 August 2024
Hi Justin, thank you for your loyalty and feedback. We're delighted to hear that you've consistently found our Clifton Branch staff welcoming and easy to deal with over the years. We look forward to assisting you for many more years to come!
★★★★★ 5/5
GoogleI was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.PositiveResponsiveness, Professionalism
Robert · 13 June 2022
Agent replied · 12 June 2024
Dear Robert,
We want to thank you for taking the time to leave us this review. We really appreciate it!
Kind regards
Chase Buchanan
★★★★★ 5/5
GoogleExcellent sale of our Richmond flat through a very challenging (pre-stamp duty holiday ending) time!! Professional and proactive. Thank you to Danny, Daniel and Vitaly.
ElizaPositiveResponsiveness, Quality, Professionalism
Eliza · 13 June 2021
Agent replied · 12 June 2024
Many thanks Eliza for your lovely comments for the Richmond Sales team, we are delighted that you were impressed with the service. We take our customer service very seriously so it's always a pleasure to read reviews like this!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleVery professional and friendly service. Elliot was personable and helped get me a great deal. Vastly superior experience to many other agents I have dealt with. I will certainly use them again.
Peter · 13 June 2020
Agent replied · 12 June 2024
Thank you for your kind words Peter. We wish you all the best in your new home.
Kind Regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotThe Bath branch are outstanding! Very pleased
Recently dealt with the Bath branch of Chase Buchanan for the first time, from instruction to move in the process was smooth and professional. I was always updated on progress and thought the staff were very personable. As a landlord, I would highly recommend this letting agency.
Rich · 2 April 2024
Agent replied · 24 August 2024
Hi Rich, thank you for your feedback and instructing us to let out your property. We're thrilled to hear that everything went smoothly and our Bath team kept you informed throughout the process. If you need anything further, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotI want to say a big thank you to Emma…
I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you
Gina · 6 December 2021
★★★★★ 1/5
TrustpilotChase buncham plymout rent out rodent…
Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment
Alan · 27 May 2024
Agent replied · 24 August 2024
Hi Alan, we're sorry to see you have left another review on our page. Our records show no reports of pest concerns, however, we would welcome the opportunity to deal with this for you. Please contact your Property Manager and we will be happy to help.
★★★★★ 5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
Farzaneh · 19 February 2025
★★★★★ 5/5
GoogleDaniel Johns and the team were fantastic throughout our sale. They really went above and beyond with chasing up lawyers and keeping us up to date. Thanks!PositiveResponsiveness, Professionalism
Thomas · 8 February 2021
Agent replied · 12 June 2024
Thank you Thomas,
We are very pleased to hear that you were so impressed with the service from Daniel and really appreciate your review.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleGreat Service from George and his colleague, lots of help when needed, recommend
Dale · 16 July 2025
Agent replied · 16 April 2026
Thank you, Dale! We’re thrilled to hear you had a great experience with George and the team. Your recommendation means a lot to us. We're always here to help!
★★★★★ 5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
Madeline · 21 February 2025
★★★★★ 5/5
GoogleI was very pleased with the service from Danny and Daniel. Very proactive, thorough and professional. In particular they were spot on with the pricing and in selecting the right clients to view. And the fact that they personally attended the viewings made a huge difference both in looking after the house and in making the sale. Danny approached me after my house had been on the market for a while told me that he could do a better job and would sell the house by XMAS. Despite a delay in appointing him he did just that. Well done you two and your team.
Ray · 14 June 2019
Agent replied · 12 June 2024
Hi Ray,
We are delighted to hear such fantastic feedback regarding your sale with Chase Buchanan and that you were so impressed with Danny and Daniel.
If we can be of any assistance in the future, you know where we are!
Best wishes,
Chase Buchanan
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