Trusted Agent profile · Richmond
★★★★★
850 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Part of Chase Buchanan, see every office.
Chase's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 850 reviews on two platforms, including 422 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase won in 2026.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleAyesha has been so pleasant to work with! Thank you for all your hard work.
Dear Raiyan, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI would like to thank Elliot Finn and Chase Buchanan Richmond team for the good and professional service helping me to find a new property. Elliot Finn is an outstanding professional. Very recommended! Many Thanks for all the support.PositiveResponsiveness, Quality, Professionalism
Dear Sergio, Thank you for taking the time to leave us your kind comments, we take our customer service very seriously so 5* reviews like this mean a great deal. We wish you all the very best for the future. Kind regards Chase Buchanan
4/5
TrustpilotRenewal went smoothly
Renewal went smoothly. Many thanks.
Hi David, thank you for sharing your experience and we're happy to hear the renewal process went smoothly. Please do let us know if you need anything else.
5/5
TrustpilotVanessa Kelmendi from the Hampton…
Vanessa Kelmendi from the Hampton office found us a wonderful new tenant, who moved into the property very soon after. All the legal checks and the tenancy agreement were conducted quickly and efficiently. Consistent contact was made to inform us of the process, which went smoothly. We would recommend working with Vanessa Kelmendi, she is very professional and helpful.
Hi Vera, thank you for your review and congratulations on finding a tenant with Vanessa from our Hampton office. Should you need anything else, please do not hesitate to get back in touch. Best wishes!
5/5
TrustpilotI recently had notice served on my…
I recently had notice served on my apartment in Twickenham after living there for over 6.7 years very stressful however the only Professional person has been the delightful and honest full of great advice is Claudia De AbreuAssistant Lettings Manager .I move in on the 19.6.24 couldn’t have happened without her .Give her try Neil Geddes
Hi Neil, thank you for leaving a review for Claudia. We're delighted to hear that she organised a new move in for you after what must have been a stressful situation. Should you need anything else, please feel free to let us know. Best wishes!
5/5
GoogleThank you to Cesar for his help and quick turn around. Very professional, informative and pleasant to talk to. Excellent experience all around. A+
Dear Jamie, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAdam was attentive and supportive throughout the whole process as first time renters, making it as easy and smooth as possible. Would highly recommend.
Dear Sam, Thank you for your lovely review for Adam, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleOutstanding service received by Dom and his team in Richmond! By far the best agency I have used. Highly recommend chase Buchanan to anyone.
Dear Mark, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff. Domand the team in Richmond will be thrilled to read this. We really appreciate your kind words and recommendation! Wishing you all the best. Kind regards, Chase Buchanan
5/5
TrustpilotBrilliant Service!
Chase Buchanan helped me let a property. Justin led the way with first advertising the property at the right price and provided good communication through the 6 week period up to the tenant moving in. Will use them again and recommend to others.
Hi Simon, thank you for taking the time to leave a positive review. We appreciate the support and wish you all the best.
5/5
GoogleWe recently secured a property to rent with the help of Chase Buchanan’s Richmond branch. Pippa and the team were brilliant from start to finish - professional, transparent and super helpful. Would definitely recommend.
Dear Hann, Thank you for your lovely review for Pippa and the team, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotAccuracy and Consistency 👌
I’ve tried several letting companies in attempt to get an apartment, but upon finding Chase Buchanan my search and disappointment was offer , their service is truly a top notch which needs a 100% recommendation, most especially the communication and interaction among staffs and clients , not forgetting my No1 Kayleigh ❤️. I will always choose Chase 100 and overtimes .
Hi Ernest, thank you for taking the time to leave a review. Kayleigh and the team were thrilled to help and wish you all the best in your new home!
5/5
TrustpilotAudrey is professional, knowledgeable, efficient, helpful and friendly
Audrey is professional, knowledgeable, efficient, helpful and friendly and always responds to emails snd phone calls which is so refreshing these days.
5/5
TrustpilotSeamless service
Thank you all so much for the service you provided to sell our family home. You have all been so approachable, professional, efficient and reliable that we couldn’t have had a better experience.The house has been in our family well over 50 years so saying goodbye over the course of these last months has been difficult but you found us the right people and made it all happen.We are so grateful.
5/5
GoogleGreat experience in letting my property in Richmond through Chase Buchanan. Thank you so much to Dominick and his team would highly recommend.
Dear Tony, Thank you for your lovely review for Dominick and his team, they will all be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleMy experience with Chase Buchanan has been excellent - In particular Daniel Johns went above and beyond in helping me and my fiance the right property. I would recommend anyone looking to buy or sell a property to speak to Daniel and the Chase Buchanan team.
Hi James, Thank you very much for your great review for Daniel and Chase Buchanan, Richmond. Your recommendation is much appreciated. We hope you enjoy your new home together. Kind regards, Chase Buchanan
5/5
GoogleThank you so much Charley for all your help finding me a property, you were so helpful!! The whole team were really supportive, I had dealings with Pippa and Chelsea also, great team!
Dear Chloe, Thank you for this wonderful 5* review for the Richmond Lettings team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI have recently dealt with Pippa and received nothing but an excellent service. She was extremely professional and friendly, with great property knowledge. Thank you to Pippa for all your help, highly recommended.
Hi Rachel, Thank you very much for your lovely comments about Pippa, we are delighted that you found her so professional. Kind regards, Chase Buchanan
5/5
GoogleAmazing, thank you to Adam and team!
Hi Ciarra, Thank you for the great review, we appreciate the support. Best Wishes Chase Buchanan
5/5
GoogleDaniel Johns at chase Buchanan Richmond, is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
Hi Sammy, thank you for the great review. We are so glad Daniel went above and beyond. We appreciate the support and wish you all the best.
5/5
GoogleElliot Finn is a super professional staff at Chase Buchanan. I was happy to change agency to Chase Buchanan to market my property because of Elliot. Thanks for the smooth transition and for finding very quickly a new tenant.
Wow! Thank you for this wonderful 5* review! It is always a pleasure to read such positive words about our staff. We take our customer service very seriously and Elliot is always impressing our Clients. Thank you once again! Kind regards Chase Buchanan
5/5
GoogleRobyn was very helpful in finding me a property to rent that has everything I was looking for
5/5
TrustpilotThank you Lorenc for finding us our new…
Thank you Lorenc for finding us our new family home.
Hi there, congratulations on your new home and we wish you all the best for the future!
5/5
GoogleCeaser is the best lettings person at Chase Buchanan. He was so clear what I am looking for, responsive and very helpfull.
Many thanks for your 5* review Ayfer. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleAfter dealing with a few estate agents in Richmond, i can honestly say working with Daniel Johns from Chase Buchanan has been a pleasure on the search for my second property. Very professional and knowledgable on the area. Can not rate him highly enough. Edward
Dear Edward, Thank you very much for your comments for Daniel at Richmond, we are delighted to hear how impressed you were with his service and that you highly recommend him. Warm regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase, Richmond won Platinum; Chase, Teddington won Platinum; Chase, Isleworth won Trusted Agent.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
