Trusted Agent profile · Richmond
★★★★★
850 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Part of Chase Buchanan, see every office.
Chase's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 850 reviews on two platforms, including 422 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase won in 2026.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotAudrey Sawyer reference for 23 Castle Road lettings.
Hello Chase Buchanan, Audrey.
Thank you, David, for your wonderful feedback! We're thrilled to hear about your positive experience with Audrey and the team. Your trust over the years means a lot to us, and we’re glad to have been able to support you and your family. Wishing you all the best!
5/5
GoogleAdam at Chase Buchanan has been very professional and helpful. He thoroughly looked after us in the journey of purchasing our first home! Great customer service throughout the whole process! Thanks again.
Dear Gor, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
4/5
TrustpilotRenting with ChaseBuchnan was awesome
Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.
Hi Mr Kumar, thank you for sharing your experience sin relation to finding a property with us. We're delighted to read that you found the process an easy one. Best of luck in your property search!
1/5
TrustpilotWorst experience.
I have been dealing in property with various agents for over 20 years and this is by far my worst experience. Finally, after I gave written notice that I did not want to use Chase Buchanan's services they have gone ahead anyway and without my permission are now advertising my house online for a price that I haven't agreed to. I have repeatedly asked for all advertising to be removed but my requests have been repeatedly refused.
5/5
GoogleGeorge was incredibly reliable and efficient in helping us secure a rental property : )
Hi Jenson, Thank you for taking the time to write a great review. We are glad George was so reliable and efficient. We wish you all the best. Chase Buchanan
5/5
TrustpilotChase Buchanan are team of friendly…
Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.
Hi Nina, thanks for sharing your experience with Roman and the team. We're thrilled to hear they supported you through the process of finding your perfect property. Wishing you all the best and happiness in your new home!
5/5
TrustpilotI'm extremely happy with service…
I'm extremely happy with service provided by Lorenc helping me to find the perfect property.Many thanks to Lorenc and his team .
Hi Rodolfo, congratulations on your new home, we're delighted to hear Lorenc and the team assisted you with this. Should you need anything in the future, please do not hesitate to get in touch again. Wishing you all the best!
5/5
GoogleElliot Finn was incredibly helpful in helping my girlfriend and I find a lovely place to rent in Richmond. Elliot was great at presenting us with suitable options fitting our requirements and budget, and he was also very responsive and always easy to get in contact with.PositiveResponsiveness, Professionalism
Dear Mr Lubacz, Thank you for your 5* review! We are thrilled that Elliot helped you along the way! Do let us know if we can help with anything else in the future. Kind regards Chase Buchanan
1/5
TrustpilotReally disappointed
Really disappointed. Right from the get go they were abrasive and neglectful. They only care about the sale, nothing else. There is zero customer care. I asked them numerous times to call me first if they had a potential viewing rather than emailing me. It took about 8 attempts to get this across. One of the sales team admitted to me that their standards had dropped. It seems there is no communication between the sales people, and after 2 weeks of the house being on the market they were hassling me to lower the price. Once we took it off the market they still booked viewings. After 2 weeks it was still live on the web and the sign is still up! It was a stressful and bad experience and because of that we’ve taken it off the market.
5/5
TrustpilotCandace has workee with with us for a…
Candace has workee with with us for a long time in trying to secure a property in the area we wanted to live. Despite failing with our first property she was able to help and find another property that would work for us, so we are really appreciatitive of her support and helping us on our journey :)
Hi Mark, thank you for your review and congratulations on finding a new home! It's great to hear that Candace was on hand throughout the process and found you an alternative in the end. Best wishes!
5/5
GoogleVery pleased with Pippa and his team. Prompt responses to any questions we had and kept us informed along the way. Although representing the owner, we found Pippa to be helpful and supportive. A great experience....Would definitely recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your comments Akshay, we really appreciate your review! Kind regards, Chase Buchanan
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
5/5
GoogleLoved their service; was provided pro-active and fabulous service. I remember the time during lockdown when we discussed things late night on email and the next day the apartment view was booked and by evening booking was completed. Best thanks to Elliot and team.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ankit, Thank for you review - we are very happy that Elliot met your expectations! If you need anything in future, do let us know. Kind regards, Chase Buchanan
5/5
GoogleGeorge provided the most professional service when valuing my property. It was a smooth process and got excellent tenants in no time. I would highly recommend Chase Buchanan
Hi Marcela, we appreciate you taking the time to leave a great review. We are so glad the process was smooth. Thank you for the recommendation.
5/5
GoogleI would highly recommend Cesar at Chase Buchanan - Estate Agent. He is very responsive,approachable and gets the job done professionally and in a timely manner.Overall great experience ,excellent service!
Dear Sabishka, Thank you for your lovely review for Cesar, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleI’ve been very happy with the help by the lettings team in Richmond in finding a new home for us everything was handled with care Thank You Adam and Dominick
Dear Faranak, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleVery pleased with the efficiency of team Richmond in finding new tenants for our house in Kew. Everything was tended to with care and professionalism. Thank you Adam and Dominick
Dear Awesta, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleEverything went fine with our process. We scheduled a visit, we liked the place and Pippa and the rest of the team at Chase Buchanan in Richmond took care of guiding us through until we moved to our new place.
Many thanks for your 5* review Matias! Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
TrustpilotGreat experience!
Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!
Hi Jacob, it's great to see that you had a smooth experience with Roman and wish you all the best for the future!
5/5
GoogleI’m so happy with my new apartment, thank you George!
Hi Oscar, thank you for great review. Have a lovely day!
5/5
GoogleI just wanted to say what a delight it was to work with Tiernan from the Richmond office at Chase Buchanan. His expertise in the business and honest, personable approach put us at ease straight away as he knew exactly what we wanted. Very happy. Thank you Tiernan and the Richmond team!
Hi Lizzie, Thank you very much for your comments, we are delighted that you found Tiernan so honest and engaging and that he made the process an efficient one. Your recommendation is much appreciated and we hope you enjoy your new home. Kind regards, Chase Buchanan
5/5
GoogleI am due to move into my new rental property next month. Charley has been great throughout the process so far in getting me from the viewing (where she was helpful and knowledgeable) and through the pre move-in checks.
Dear Mike, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleDealt with Pippa after struggling to find somewhere to live for ages and she was so helpful and on top of things. She worked really hard to keep things moving and finally found somewhere to move in which is great.PositiveResponsiveness, Professionalism
Dear Emma, Thank you very much for your lovely comments for Pippa, we are delighted that you found her so helpful and hope you are enjoying your new home. Best wishes, Chase Buchanan
5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase, Richmond won Platinum; Chase, Teddington won Platinum; Chase, Isleworth won Trusted Agent.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
