Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNEVER RENT WITH THEM AGAIN
Instead of give the deposit straight away at the end off tenancy,now after 1 week they are going to make us wait 3-5 days extra to get our deposit back ,wen they were asking for the deposit on the first place before we move in to the property.This is inaceptable to wait 2 weeks to get our deposit back wen the landlord was happy to give the deposit on the next day we left the property ,I never have to deal with this terrible management from a agency,I will understand 2-3 days but not 2 weeks.They completely showing how much they care about the money and don’t care about the tenant’s who at the end of the day are the ones they feed them.I will make sure if someone ask me for a good state agent don’t mention them.
Destan · 2 October 2023
Agent replied · 24 August 2024
Dear Mr. Norfleet, we sincerely appreciate your feedback and the time you took to bring your concerns to our attention. Your input is invaluable in helping us enhance our services.We understand the disappointment you experienced regarding the delay in processing your deposit return. Please rest assured that we are committed to handling all deposit returns with the utmost promptness. Our Regional Director will personally investigate the reasons behind the extended processing time for your deposit and take immediate steps to improve our procedures wherever possible.Thank you again for sharing your experience with us. We genuinely value your feedback and are dedicated to ensuring a smoother and more efficient process moving forward. Best regards.
★★★★★ 5/5
TrustpilotAdele was always helpful and always…
Adele was always helpful and always kept me up to date with how things were progressing
Matthew · 20 August 2024
Agent replied · 24 August 2024
Hi Matthew, thank you for your feedback. It's great to hear Adele kept you informed throughout the process. If you have any other questions, please do let us know.
★★★★★ 5/5
GoogleHave had such a great experience. Emma was so helpful throught the whole process (just moved to the UK and she was so patient with all of our questions). Couldn't recommend her, or Chase Buchanan more.
Rhys · 13 June 2023
Agent replied · 12 June 2024
Dear Rhys,
Thank you for your lovely review for Emma, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Matthew · 5 December 2024
Agent replied · 7 February 2025
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
★★★★★ 5/5
TrustpilotRichmond - Chase Buchanan
Richmond, Chase Buchanan was extremely helpful in our house search process and ensured everything went quickly and smoothly. Dominick was particularly helpful in providing advice/information out of hours when requested.
Luke · 13 November 2023
Agent replied · 24 August 2024
Dear Luke, thank you for your review. We're thrilled to hear that your house search with our Richmond team went smoothly and that Dominick was particularly helpful, even outside regular hours. Providing excellent service is always our goal and we're glad we could assist you efficiently. If you need anything else, please feel free to reach out.
★★★★★ 5/5
GoogleGeorge was amazing at helping me find tenants for my property, thank you!
Melanie · 4 October 2024
Agent replied · 25 October 2024
Hi Melanie, thank you for taking the time to leave a great review. All the best.
★★★★★ 5/5
GoogleThe experience I recently received from chase was exceptional. From the first engagement, the team made me feel special, with nothing too much hassle and always someone to answer my queries. As a single professional looking for a rental property in a challenging market, I had been disappointed with my options and interaction with various estate agents up to this point.
My direct point of contact was dominic who couldn’t have been more helpful and friendly. A huge thank you to you and the team. I’m now in my property and couldn’t be more pleased. Highly recommend this agent.
Asvin · 16 September 2023
Agent replied · 12 June 2024
Dear Ellie,
Thank you for your lovely review,. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Nitin · 7 March 2024
Agent replied · 24 August 2024
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
★★★★★ 5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Richard · 11 March 2026
Agent replied · 4 June 2026
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleAyesha was great in helping me find a one bed flat. She was very informative and answered all my queries. Highly recommend her and the company.
Abdur · 14 January 2024
Agent replied · 12 June 2024
Dear Abdur,
We greatly appreciate your positive feedback. Thank you for choosing Chase Buchanan Richmond, and we look forward to serving you again in the future.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleI can recommend CB Richmond branch and Robyn in the lettings team, who did an excellent job of helping me find the right property, with great service throughout, from start to finish
Aine · 16 September 2025
Agent replied · 16 April 2026
Thank you for your fantastic review, Aine! We're thrilled to hear that Robyn and the lettings team provided you with excellent service in finding your perfect property. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotDaniel Johns is a super star
Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
Samira · 15 February 2025
★★★★★ 5/5
GoogleI found Dominick and the team to be extremely efficient and professional. They had a list of prospective tenants and arranged viewings and had a new tenant moved in within the week. Excellent service!
Nicolas · 13 June 2023
Agent replied · 12 June 2024
Dear Nicolas,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotEllie Hind was absolutely brilliant…
Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.
RD · 24 March 2025
★★★★★ 5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Cosmoz · 10 April 2024
Agent replied · 24 August 2024
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
★★★★★ 5/5
GoogleVery pleased with the efficiency of team Richmond in finding new tenants for our house in Kew. Everything was tended to with care and professionalism. Thank you Adam and Dominick
Zohra · 25 August 2023
Agent replied · 24 August 2024
Dear Awesta,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotAmazing!
Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.
TT · 1 November 2024
Agent replied · 23 November 2024
Hi TT, thank you for sharing your experience with Kris, Adele and the Hampton team. It was a pleasure to have assisted you throughout the process of purchasing your property. Should you need any help in the future, please do let us know.
★★★★★ 5/5
TrustpilotGreat experience selling in Richmond
Daniel Johns and the team worked so hard to sell my property in Richmond and were helpful, realistic, friendly and communicative throughout the process. Would definitely recommend...
Carol · 24 April 2025
★★★★★ 5/5
GoogleDaniel Johns and the team worked so hard to sell my property in Richmond and were helpful, realistic, friendly and communicative throughout the process. Would definitely recommend...
Carol · 24 April 2025
★★★★★ 5/5
GoogleI’ve been very happy with the help by the lettings team in Richmond in finding a new place for me. Everything was brilliant and handled with care.
Thank You Adam.
Gayane · 17 August 2023
Agent replied · 12 June 2024
Many thanks for your 5* review Gayane.
Wishing you all the best in your new home!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotThank you Lorenc and the Chase Buchanan…
Thank you Lorenc and the Chase Buchanan Twickenham team for letting out my property. Their service is next to none.
Elton · 1 April 2024
Agent replied · 24 August 2024
Hi Elton, thank you for your feedback and letting your property through Lorenc and the Twickenham team. We're happy to have assisted and wish you all the best for this year.
★★★★★ 5/5
GoogleGreat work from Daniele and the team from start to finish communication was impeccable. Made us feel at ease with anything we were not sure about. Thanks for selling the property!!!!
0 · 18 July 2023
Agent replied · 12 June 2024
Thanks so much for your positive review! We're thrilled to hear you had a great experience with us.
Best regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotPatient, assertive, effective and friendly team
The team worked very hard to get my exchange through. They dealt patiently and assertively with the multiple delays caused by external parties. They communicated frequently with me and all parties in the chain, including other estate agents and my solicitor, chasing issues up as promised. Friendly and professional at all times.
Ross · 23 December 2024
Agent replied · 7 February 2025
Hi Ross, thank you taking the time to write a great review. We are so glad the team were patient and assertive. We appreciate the support and wish you all the best.
★★★★★ 1/5
TrustpilotDisappointing
My partner and I were looking to rent out a garden flat. We told Chase Buchanan from the get go we also had a small house cat.We booked a viewing which I only got a phone confirmation for. I had to call them myself an hour before the appointment (while I was already getting dressed up) for them to let me know it had actually been cancelled.I agreed to rebook the viewing as we really liked the property. One hour before the scheduled, confirmed viewing (again, while I was getting dressed up and ready to leave the house), I was called by one of the agents who told me the landlord did not accept pets.Why was it confirmed in the first place? God knows. In hindsight, after seeing all these reviews, I am glad I didn’t get to sign any contract with them and never will.
Andreea · 25 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
