Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI dealt with Daniel Johns in the sale of a property. He was amazing! He couldn't have been more helpful, attentive and proactive. He was so professional and on the ball! Very impressive! If you want to buy or sell a property, then Dan's your man! Thank you Daniel for all your help.
Pam · 13 June 2022
Agent replied · 12 June 2024
Thank you so much for the 5* review Pam.
It’s fantastic to hear that Daniel was able to exceed expectations and deliver such a stress free customer experience.
Thank you for choosing Chase Buchanan.
★★★★★ 5/5
TrustpilotJust would like to say how professional…
Just would like to say how professional and helpful Maddie ponting was, she has great work ethic a great ambassador to chase buchannon
Scott · 9 October 2026
★★★★★ 5/5
GoogleChelsea and Audrey and the team at Chase are exceptionally professional and reassuring. They have not only supported us to find new tenants quickly, they have also helped us navigate a series of major issues caused by our last agency. All at very short notice. We would highly recommend them to any other landlords or sellers.
T · 27 July 2024
★★★★★ 5/5
GoogleVery pleased with the professional work of this real estate agency. In particular, I want to note the work of Elliot Finn, who works in the office of Richmond TW9 1RW, for his sincere friendliness, responsible attitude to work. Even after a successful deal, Elliot is always open for help and advice on any issues to support new tenants. Based on my experience
Alexandr · 13 June 2020
Agent replied · 12 June 2024
Hi Alexandr,
Many thanks for your great comments for Elliot, we are delighted that he provided such a good service and found you a new home. We really appreciate your review and 5 stars.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI had such a positive experience renting through Chase Buchanan with Robyn’s help. She went above and beyond to ensure everything was clear and kept me updated every step of the way, and was always happy to answer my questions.
Molly · 16 September 2025
Agent replied · 16 April 2026
Thank you for your fantastic feedback, Molly! We're thrilled to hear that Robyn provided you with such exceptional support throughout your renting experience. Our team is dedicated to making the process as smooth as possible, and we're glad it showed. Enjoy your new place!
★★★★★ 5/5
TrustpilotWe was happy to work with Adele Basma…
We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her
Stelica · 10 February 2026
Agent replied · 4 June 2026
Thank you, Stelica! We're thrilled to hear about your positive experience with Adele. Our team always strives to provide helpful and responsive service. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI have had the pleasure of finding a property with Chase Buchanan’s Twickenham branch and now the Richmond branch has found a place for my sister as well!! Couldn’t be more impressed/appreciative of the lettings team - Thank you Adam and Chelsea!!!
Nadim · 13 June 2023
Agent replied · 12 June 2024
Dear Nadim,
Thank you for this wonderful 5* review for Chelsea and Adam. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleBought a property and Daniel Johns was the agent. He was so helpful and swift with everything and made the transaction so smooth and effortless. Would definitely recommend him as your agent.
Melanie · 13 February 2024
Agent replied · 12 June 2024
Hi Melanie,
Thank you for the great review!
We are so pleased Daniel was helpful and made the transaction smooth for you.
All the best.
Chase Buchanan
★★★★★ 5/5
TrustpilotAmazing Service
Ethan and Yasmine were so professional. Thank you Chase Buchanan Exeter for this amazing service.
Ali · 6 December 2024
Agent replied · 7 February 2025
Hi Ali, thank you for the great review, we appreciate the kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotHighly recommended
Thank you Lorenc and Louis for helping me find a home. Very helpful throughout the whole process. Willing to respond to all my phone calls and queries. I totally recommend them!
Artemisa · 4 March 2024
Agent replied · 24 August 2024
Hi Artemisa, congratulations on your new home and thank you for leaving a review, Lorenc and Louis will be delighted to see this. Should you need anything else, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
GoogleWe have recently changed agents to rent out our property in Richmond with Chase Buchanan and throughout the initial engagement process with Chelsea, Charley and the team have been professional, responsive and helpful overall.
We are looking forward to this continuing throughout the management of our property. Thank you all.PositiveResponsiveness, Professionalism, Value
Julie · 13 June 2022
Agent replied · 12 June 2024
Dear Julie
Thank you for this wonderful 5* review for the Richmond Lettings team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotErin was excellent from my first…
Erin was excellent from my first enquiry through to sales progression. She communicated quickly and followed up on what she promised.
Richard · 2 September 2024
Agent replied · 30 October 2024
Hi Richard, thank you for sharing your experience with Erin. If you need any further help, please do reach out to us and we'll be happy to help.
★★★★★ 5/5
TrustpilotAbove & beyond
Chase has been great from start to finish, during a very difficult time selling my late father’s house. Adele has kept us updated throughout the whole process and has gone above and beyond to ensure a smooth sale. The process was not easy but working with Adele and Chase made a difficult time that little bit easier. Thank you to everyone involved.
Consumer · 17 December 2024
Agent replied · 24 August 2024
Hi there, thank you for sharing your experience with us and we're happy to hear everything went smoothly. If you need anything in the future, please feel free to reach out.
★★★★★ 5/5
TrustpilotProfessional service, well recommended
Aiden and the team in Richmond let my property out within 24hrs. While they were not the cheapest agent they offered great advice and exceeded my expectations so worth every penny.
Vp · 26 February 2024
Agent replied · 24 August 2024
Hi there, thank you for your review. We're thrilled that Aiden and the team were able to let out your property so quickly and exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleHighly recommend George and Chelsea for anyone looking to rent in Richmond! From first enquiring, to moving in, the service was fantastic. Thank you both!
LibbyMay · 9 June 2024
Agent replied · 12 June 2024
Hi Libby,
Thank you for taking the time to write a great review. We are glad you received such a great service from George and Chelsea.
Best Wishes
Chase Buchanan
★★★★★ 5/5
GooglePippa has demonstrated high levels of competency and dedication to the work she was assigned. She is easy to work with and ¬flexible to meet the varying tenancy consulting requirements I asked for. She is reliable, responsive and I was satisfied services that Pippa and her team provided for my family.
Soner · 13 June 2022
Agent replied · 12 June 2024
Dear Soner,
Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleThank you to Chelsea the lettings manager and her team at Chase Buchanan in Richmond. They look after a number of properties for me. They are professional, responsive, patient and extremely friendly. Highly recommend! Thank you so much for all your hard work over the years in finding me lovely tenants.
Bonnie · 13 June 2022
Agent replied · 12 June 2024
Many thanks for your lovely review Bonnie, we are delighted that you have found the service excellent and we really appreciate your comments.
Best wishes,
Chase Buchanan
★★★★★ 5/5
TrustpilotGreat service 10/10
Laura was really helpful in finding us good quality tenants and ensuring the moving in process was smooth. Thanks Laura!
Jane · 31 August 2024
Agent replied · 30 October 2024
Hi Jane, thank you for sharing your experience with Laura. We're delighted to have found you tenants for your property. Should you need anything else, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
GoogleWe had a nice experience renting with Chase Buchanan.
The viewing was arranged almost immediately after I called, and the agents clearly have strong communication channels with the Landlord because any requests from to him and vice versa were processed with lightning speed.
Our agent, George, was very responsive, professional, and clear.
The agency manager, Chelsea, was very knowledgable, approachable, and professional.
Stan · 1 December 2024
Agent replied · 8 December 2024
Hi Stan, thank you for leaving a great review. We are so glad the team were so responsive and professional. We appreciate the support and are always here to help.
★★★★★ 1/5
TrustpilotChase Buchanan - Twickenham
Having sent a few enquiries out as one does at the end of a tenancy and looking to move, I was inundated with phone calls and voicemails from Chase Buchanan despite my explicit message in every enquiry ‘DO NOT CALL - due to my shift working pattern I am not able to answer calls during normal working hours’. This having been neglected, I of course was not able to return calls on time but always answered emails as promptly as I could. A property I was due to move into via a separate agent fell through on the day the tenancy was set to begin due to the landlord deciding to move into the property himself with his entire family, so I sent out new enquiries including some to Chase Buchanan. On Friday I listened to a 40 second voicemail from one of their agents whereby he asked for a call back, was silent for half of the message having not realised he didn’t hang up and said ‘ugh I’ve spoken to this girl so many times’. Perhaps see this as an opportunity to sell one of your properties, or have sympathy that I still have not managed to move, rather than complain at the new work prospect and be blatantly rude. I emailed this individual advising him to learn to hang up the phone before making remarks and not to bother contacting me again. I then received both a marketing email and a phone call from the individual the following day trying to offer alternative properties and barely apologising for the ‘prolonged’ voicemail. I told him it wasn’t the fact it was prolonged, but the rudeness of the comment at the end. I reminded him not to contact me again and my decision was based purely on his unprofessionalism. Good luck losing clients with that kind of attitude Chase Buchanan.
G · 14 January 2024
Agent replied · 24 August 2024
Dear G, we are genuinely sorry to hear about the experience you had with our Twickenham office, and appreciate you bringing this situation to our attention. We have taken immediate action by raising the matter with the concerned office.Please be assured that the behaviour you encountered is not reflective of our expectations for team conduct or the service standards we strive to uphold. Your feedback is invaluable in helping us address and rectify this matter internally.If you ever find yourself in need of a new property, we kindly ask you to consider giving us another opportunity to showcase the level of service we usually provide. We are committed to making amends and ensuring a more positive experience for you in the future. Thank you for your understanding, Best regards.
★★★★★ 5/5
TrustpilotEllie has been super helpful in the…
Ellie has been super helpful in the process of looking for a new flat - she's been very communicative and a great pleasure to work with throughout the whole process.
Jennie · 23 February 2024
Agent replied · 24 August 2024
Hi Jennie, thank you for your review. We're thrilled to hear Ellie was super helpful during your property search. Should you need anything else, please do not hesitate to reach out to us. Best wishes!
★★★★★ 5/5
TrustpilotI am tenant in one of the property from…
I am tenant in one of the property from last 3 years , i have found them very professional & helpfull.
Hassan · 7 October 2026
★★★★★ 5/5
GoogleChase Buchanam from Richmond a highly dynamic team, who is always on the ball. We had a great experience from the moment we expressed interest in the rent property, all the way to completion. During the view of the apartment, Ayesha Uddin told us everything very professionally. She kept us updated throughout and ensured we were on point every step of the way, and helped us manage all roadblocks in the process swiftly and efficiently. Thank you!
Любoмир · 14 March 2024
Agent replied · 12 June 2024
Hi Люб Кач,
Thank you for your wonderful review. We're glad to hear that you had such a positive experience with Ayesha and the rest of our team during the process of finding a rental property.
Should you require any further assistance or decide to rent another property, we would be delighted to have the opportunity to meet your needs once more.
Best wishes,
Chase Buchanan (Richmond)
★★★★★ 5/5
GoogleHad a great experience engaging with them. George was fantastic, we felt well understood and looked after.
Derick · 11 October 2024
Agent replied · 25 October 2024
Hi Derick, thank you for the great review and sharing your experience with George. We appreciate the support and wish you all the best.
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