Trusted Agent profile · Richmond
★★★★★
850 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Part of Chase Buchanan, see every office.
Chase's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 850 reviews on two platforms, including 422 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase won in 2026.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
5/5
Trustpilotfirst time buyers- St Margaret's
We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.
Hi Sarah, thank you for your review and congratulations on your first home! We were delighted to have assisted you throughout the process and are here to help should you look to move in the future. Best wishes!
5/5
TrustpilotRental with Chase Buchanan via Audrey Sawyer
I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.
5/5
GoogleA huge thanks to Chase Buchanan estates. Robyn in particular was so supportive in finding me a property. I had been struggling to find somewhere, but Robyn was so patient and put in the time and effort to find me somewhere that I love. I can’t thank you enough!
5/5
TrustpilotHelpful, thorough and attentive estate agent !
Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟
Hi Clare, thank you so much for sharing your experience with Adele, she will be delighted to see this. Should you need anything else, please do let us know and we'll be happy to help!
5/5
GoogleFound my new home quickly and efficiently, thank you Robyn!
Hi Kai, thank you for taking the time to write a great review and sharing your experience with the team. We appreciate the support and wish you all the best.
5/5
GoogleGeorge was a standout professional at Chase Buchanan Richmond. His comprehensive knowledge of the Richmond area and commitment to our needs made the rental search effortless - Highly recommend!
Hi Matt, Thank you for the great review. We are so pleased you would recommend George. We appreciate the support and wish you all the best, Chase Buchanan
5/5
TrustpilotKate Murphy is an excellent Property…
Kate Murphy is an excellent Property Manager, she is professional, efficient and always available which is so reassuring. Thank you to Chase Buchanan and Kate for instilling confidence and reassurance that my property is being managed by you.
Hi Sarah, thank you for sharing your experience with Kate and our Property Management team. If you need anything else, please do reach out to us via phone or email. Best wishes!
5/5
TrustpilotI am a Us citizen needs a letter from…
I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.
Hi Varish, thank you for taking the time to leave a review. We're thrilled to hear that the Hampton Hill team were quick to help you with your letter request for your spouse visa extension. Should you need anything else, please do let us know and we'll be happy to help. Wishing you all the best with your application!
5/5
GoogleI have been dealing with Chelsea the lettings manager as well as Pippa and Charley, the two lovely ladies in her team. They are all amazing and have made renting so easy. Full of local knowledge and extremely professional, if you’re looking for friendly, trustworthy letting agents- Chase Buchanan in Richmond is the place to go! I can’t recommend them enough!
Dear Samantha, Thank you for this wonderful 5* review for the Richmond team. Customer service is very important to us so we really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
1/5
TrustpilotWe had a really bad experience renting…
We had a really bad experience renting in Trowbridge with Chase Buchanan. When we first moved in the carpets were in an absolutely awful state, we had to replace them and never got the money back. We never got an inventory, there was awful damp and mould issues which they blamed on us and never fixed or even attempted to help with. Then, the landlord tried to withhold our deposit at the end!
Hi Sophie, we are sorry you have had to leave this review. We are looking into this and will come back to you as soon as we have more information from the branch.
5/5
TrustpilotSuperb service
Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.
Good afternoon, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
GoogleThank you Robyn @CB Richmond - top service!
Hi Pip, thank you for the great review. We appreciate the kind words and wish you all the best.
5/5
GoogleI was extremely impressed with the high level of customer service that I received from all at Chase Buchanan Richmond. I want to especially thank Charley who made our move a possibility for me and my partner. Charley's positive attitude coupled with her professionalism has made our moving a very easy experience. Thank you to all at Chase Buchanan Richmond.
Dear Joshua, Thank you for this wonderful 5* review for Charley. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleGeorge is a highly motivated agent perfect for any landlord in need of assistance with finding tenants, thank you again for all your help’
Hi Stuart, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
1/5
TrustpilotExtremely Disappointing End of Tenancy Experience with Chase Buchanan
After our tenancy experience, I would strongly advise tenants to proceed with caution when dealing with Chase Buchanan.
We're sorry to hear about your experience, Theje. Your feedback is important to us, and we strive to improve our tenant support and communication. We take such matters seriously and will review your concerns to ensure better outcomes in the future. Thank you for sharing your thoughts.
5/5
TrustpilotCan’t thank Lorenc and the team enough
Can’t thank Lorenc and the team enough! Within a week they had found the perfect tenants that are ready to move in as soon as the current tenancy runs out. Thank you so much, highly recommend!
Hi Chris, thanks for your feedback and we're thrilled to hear that we found you the perfect tenants for your property. Should you need anything else, please let us know. Best wishes!
5/5
GoogleWe saw 3 estate agents before deciding on Chase Buchanan. We were impressed with their cavalier approach and realistic valuation, backed up with plenty of experience with trading properties during uncertain economic times. Within 2 weeks we had an offer and Danny guided us through the process as efficiently as he could, even offering advice on a property that we were considering to buy (even though it was not with Chase Buchanan). When it came down to it, we could definitely rely on Danny to manage expectations and to corral the various stakeholder to an on-time completion. Very happy we went with Chase Buchanan Richmond - thank you Danny and the team - 5 stars!
5/5
GoogleExcellent experince end to end
Thank you, Austin! We’re thrilled to hear you had an excellent experience with us from start to finish. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
5/5
TrustpilotOverall great experience with this…
Overall great experience with this branch. Shout out to Nathaniel, super attentive and considerate. Thanks again!
Hi Ellie, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotFrom instructing CB with a property to…
From instructing CB with a property to let, to the new tenants moving in everything went smoothly and a very professionally service was provided. Thank you Lucy & Tom for your efforts and helpful assistance and thanks to the behind the scenes team. kind regards William Forrest
5/5
GoogleI have had the pleasure of finding a property with Chase Buchanan’s Twickenham branch and now the Richmond branch has found a place for my sister as well!! Couldn’t be more impressed/appreciative of the lettings team - Thank you Adam and Chelsea!!!
Dear Nadim, Thank you for this wonderful 5* review for Chelsea and Adam. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotNathan was really helpful in finding me…
Nathan was really helpful in finding me a great location. Thanks to the team at Chase
Hi Nathan, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleGeorge was incredibly helpful! I'll be keeping his name in my rolodex and ringing him any time I have to find a new place to live. 6 stars!
Hi John, Thank you of sharing your experience with George. We are so glad he was so helpful. We appreciate the review and are always here to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase, Richmond won Platinum; Chase, Teddington won Platinum; Chase, Isleworth won Trusted Agent.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
