Trusted Agent profile · Richmond
★★★★★
850 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Part of Chase Buchanan, see every office.
Chase's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 850 reviews on two platforms, including 422 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase won in 2026.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional Service
Aiden was incredibly helpful and efficient in handling my property. His professionalism and care were evident throughout the process, making it a stress-free experience. I highly recommend his services to anyone in need of assistance.
Hi Nicole, thank you for your review. We're thrilled to hear Aiden has made everything stress-free for you and should you need anything else, we're only a phone call or email away. Best wishes!
5/5
GoogleThank you to George for helping me and my husband move to Richmond, he made everything super easy, highly recommend : )
HI Dominique, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
GoogleI’ve been extremely happy with the help offered by the lettings team in Richmond, particularly by Adam who went length and depth to accommodate all my needs in finding a new place for me. Everything was brilliantly handled with such care and speed. Thank You Adam.
Dear Shmidt, Thank you for this wonderful 5* review for Adam. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotThe ChaChase Buchanan - Twickengam.se Buchanan team was always…
The Chase Buchanan team was always efficient and friendly. I am happy to recommend them.
Thank you, Deborah! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to continuing to provide efficient and friendly service.
5/5
TrustpilotAiden and the team were great whilst…
Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.
Hi Kieran, thank you for your review and letting your property with us. Aiden and the team were delighted to have been involved. Should you need anything else, please do not hesitate to reach out. Best wishes!
2/5
TrustpilotA series of errors
After completing the contract, the company realised they had failed to include the correct rent cost. We therefore had to redo the entire process in order to correct this. Our request to inspect the property before moving was agreed to, however Chase Buchanan failed to contact the current tenant, causing the viewing to have to be moved when we discovered this on the day of the anticipated viewing.Request for payment of the deposit was incorrectly sent in parts to multiple people, causing us to have to, again, resolve this error months later once they eventually noticed that the total amount paid was incorrect.Finally, the request for review redirects negative reviews to a feedback form rather than trustpilot in order to deceptively retain a higher score, with the option to instead provide a review hidden in small text beneath the feedback form.In general, the staff were pleasant, however I recommend anyone who uses their services pay close attention to proactively identify their errors.
Hi Edward, thank you taking the time to provide us with this feedback. We're sorry that the process wasn’t as smooth as it could have been and take on board your feedback. In relation to being invited to fill out a form, this process is in place so that we can identify any gaps in our service and to help us make improvements where necessary. The form does still include a link at the bottom to leave a review on Trustpilot, so clients can still do this if they wish. Trustpilot and other review sites can also be accessed organically and does not stop anyone leaving a review, as evident by this review you have left for us. We hope you enjoy your time in the property and should you need anything, please do not hesitate to get in touch. Wishing you all the best!
4/5
TrustpilotChase Buchanan
Very friendly staff, in particular Laura. She was very helpful and efficient when communicating.
Hi Paul, thank you for the positive feedback. We are so glad Laura was friendly and helpful. Best Wishes.
5/5
TrustpilotProfessionalism Perfection!
As an ex-estate agent myself and having worked in agency for 25+ years, I cannot recommend Chase Buchanan enough. From the first meeting to discuss the value of the property to the date of completion, they were absolutely fantastic. Their valuation was accurate, they gave me feedback that viewings were booked, reminded on the day of the viewing and then gave feedback on the viewing every single time. We got the property under offer which subsequently fell through and they managed to get it back under offer within 48 hours. The best agents I have ever dealt with in all of my years of buying and selling, they work hard and are always highly professional. I want to mention David Casey, Kim Green and Steve Crane as if you deal with any of these three individuals you are in excellent hands. Well done to you all, I am seriously impressed, you are so far superior to your competitors in the area and I would recommend you to anyone who is thinking of selling.
Hi Simon, thank you for taking the time to share your experience with us. We're thrilled to hear that David, Kim, Steve and the rest of the team went above and beyond for you during the sale of your property and we wish you all the best for the future!
5/5
TrustpilotAbsolutely brilliant 🤩
Throughout and very difficult process because of idiots below in the chain, Anna and Kris looked after my interests with good communication and understanding. I can’t thank them enough and they’re highly recommended compared to some of the other agencies in the Hampton Area.
Thank you, Jake! We’re thrilled to hear about your positive experience with Anna and Kris. Our team is dedicated to providing excellent service, and it’s great to know they made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleGeorge has been extremely helpful throughout the process. Thank you so much
Hi Gloria, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotChris and team worked tirelessly to…
Chris and team worked tirelessly to ensure a high number of viewings. They communicated issues well and followed up on all aspects of the sale!
Hi JLe, thank you for sharing your experience with Chris and the team. It's amazing to hear that they organised a number of viewings for your property. If you need anything else, please let us know.
5/5
TrustpilotHighly efficient communication
Highly efficient communication. Prompt and to the point with a clear understanding of queries
Thank you for your fantastic feedback, Siddharth! We're thrilled to hear that you found our communication efficient and clear. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
5/5
GoogleGeorge was so helpful with my rental search, he was always more than happy to go above and beyond, Thank you!
Hi Amelia, thank you for leaving some positive feedback, we appreciate the support and wish you all the best.
5/5
TrustpilotChase Buchanan provides an ExcellentService.
Chase Buchanan provides a very efficient service. Their property managers are professional and very prompt in addressing any issue with the property. My Property Manager Bijou Pasticheur is very reliable, trustworthy, firm and polite. Gets the job done always to my satisfaction.
5/5
GoogleJust wanted to Thank Adam from Chase Buchanan in Richmond for helping out finding new cozy beautiful place. Everything was done very fast and Adam was very accommodating. Thank you , Team Chase for everything You guys are amazing Kind Regards Savva
Dear Savva, Thank you for this wonderful 5* review for Adam. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotExceptional service and property management
We have been with Chase Buchanan for over 4 years with them acting as our managing agent.
Thank you, William! We truly appreciate your kind words and are thrilled to hear about your positive experience over the past four years. Georgina and the entire team are dedicated to providing exceptional service, and it's wonderful to know we've met your expectations. Thanks for recommending us!
5/5
TrustpilotReally good experience selling my…
Really good experience selling my bungalow, first person that viewed bought it. Sale was handled quickly and professionally and I was kept informed throughout!
Hi Moira, congratulation on the sale of your home. It's great to hear that we found you a buyer so quickly and everything went smoothly. Wishing you all the best for the future!
5/5
GoogleWas very pleased with how fast Adam and Dominick were able to get our property on the market and then to find us great tenants in just 2 days! Give the Richmond lettings office a call and you won’t be disappointed! Thank you again
Dear Armine, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotAyesha was exceptional
Ayesha was exceptional, found the right property in the right location, told me about the transport links, in and around Richmond. I would definitely use Chase Buchanan again just because of her service
Hi Abdur, thank you for taking the time to leave a review for Ayesha. It's lovely to hear that she found you the perfect property and provided you with vital info around transportation in the area. Wishing you all the best in your new home!
5/5
GoogleWorking with George was a pleasure! He was always quick to respond and kept us well-informed throughout the lettings process. His communication skills are exceptional. Thank you, George!
HI Chatterbox Podcast. Thank you for sharing your experience with George and your kind words. We are glad he communicated well and kept you informed. Thank you for your support. Best Wishes Chasse Buchanan
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYChase Buchanan Bath recently took over several properties from Fidelis. They have cost me a lot of money through mis- management.1. telling a decorator they could trash the carpets because they had got quotes for replacement. They had been told I was planning to keep most of the carpets.2. paying invoices when the work was incomplete and poorly done without checking contractors work3. losing inventories so the tenants moved out taking all the door furniture from the kitchen - not challenged at check out4. not passing on forwarding details so I can go to the county court for unpaid rent.5. Using poor contractors- repeatedlyTheir team leader thinks she can manage property maintenance in Bath while working from home in Worcester with kids screaming and running about in the background. The rest of the time she is 'in a meeting' so is very difficult to speak to and the people answering the phones are clueless, not even knowing what city you are despite calling the Bath number.Find another Agent.
Hi Nicky, we're sorry to see you have left this review. After looking into this further, we are aware that someone from our team has previously been in touch and addressed your concerns. Should you wish to discuss anything further, please feel free to contact us. We wish you all the best for the future.
5/5
TrustpilotVery fast and thoughtful communication!
Very fast and thoughtful communication!Lauren from Richmond was wonderful at getting back to us and made our process of putting in an offer incredibly easy!!
Hi Mathia, thank you for your feedback. We're thrilled to read that Lauren made the offer process and easy one! Should you need anything else, please do let us know.
5/5
GoogleAbsolutely flawless. Louis Dunn has made the whole process easy and as quick as possible. Couldn’t recommend him and Chase Buchanan enough to people.
Thanks, Elias! We're thrilled to hear you had a flawless experience with Louis. Making the process easy and quick is our goal, and your recommendation means a lot to us. We appreciate your support!
5/5
GoogleJust rented my property out with Chase Buchanan and they found me a good quality tenant within 24hrs and I would recommend this agent to anyone looking to find a tenant. Thanks Dom for all the help.
Hi Merv Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase, Richmond won Platinum; Chase, Teddington won Platinum; Chase, Isleworth won Trusted Agent.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
