Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful team
Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys
Marc · 6 August 2024
Agent replied · 24 August 2024
Hi Marc and Kim, thank you for taking the time to leave a review for Steve and the team. We're happy to hear that everything went well with the sale of your mother's property and you felt fully supported. Please do let us know if you need anything else. Best wishes!
★★★★★ 5/5
GoogleThanks so much to George who was a great help to me in finding a great flat in Richmond.
I'd recommend George and CB to any one looking to rent.
Stephen · 24 November 2024
Agent replied · 8 December 2024
Hi Stephen, thank you for leaving a great review and sharing your experience with George. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotWonderful
Hi, after speaking with Nathan, he was determined to help me and my partner find a property to rent out soon as we have been looking for a while without any luck. He was very kind and professional and had given me much hope we’d find our dream home. Thank you Nathan
Safia · 29 September 2023
Agent replied · 24 August 2024
Hi Safia, thank you for your feedback. We're happy to read that Nathan provided excellent service and helped reignite your hope of finding a dream home. Please let us know if you need help in the future!
★★★★★ 5/5
TrustpilotTwickenham lettings team always on hand to help
The Twickenham lettings team made our move in process very smooth and easy. A big thank you to Louis, Roman and Nathan for all their hard work. We will definitely be using chase again if we ever need rentals in the area again !
Omar · 19 March 2024
Agent replied · 24 August 2024
Hi Omar, thank you for your review. We're delighted to hear that your move in went smoothly and that Louis, Roman, Nathan and the team helped you throughout the process. Should you need anything in the future, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
GoogleI would like to thank Elliot Finn and the Chase Buchanan Richmond team for helping me relocate to the Kingston area, even though I was living in Norway at the time and it wasn't easy they helped me every step of the way and got me a very good deal as well. Now I have moved in I am very happy and feel well supported by the management team.PositiveResponsiveness, Quality, Professionalism, Value
Russell · 13 June 2021
Agent replied · 12 June 2024
Dear Mr McCarthy,
We are thrilled to read this review! Thank you for taking the time to leave us 5*s, we take our customer service very seriously so kind words like this mean a great deal.
We wish you all the very best for the future.
Kind regards
Chase Buchanan
★★★★★ 5/5
GoogleDawn and Danny at the Richmond office were really great from start to finish.
Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted.
Once they had secured our buyers, they kept us regularly informed with updates, and we always felt the transaction was secure.
They were also great at liaising with their St Margaret's office, to ensure that our onward purchase moved forward smoothly. The end result was a very swift, drama free transaction, taking less than 7 weeks from offer to exchange.
We would not hesitate to recommend Dawn and Danny to those looking to sell their property, or buy a property, in the area.
Laura · 14 June 2018
Agent replied · 12 June 2024
Hi Laura,
Many thanks for your kind review and such positive comments for both Dawn and Danny. We are really pleased they were able to make your sale a quick and smooth process and that you would recommend them. If you need their help again in the future, please get in touch.
Warm regards, Chase Buchanan
★★★★★ 5/5
GoogleGeorge has been great, providing speedy responses to messages and helping us to find a rental property. The support throughout this process has been extremely helpful.
Thomas · 6 January 2025
Agent replied · 24 January 2025
Hi Thomas, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍
David · 1 July 2024
Agent replied · 24 August 2024
Hi David, thanks for taking the time to leave a review for Lianna and the team. We're happy to hear that you have rented with us for a number of years and any maintenance issues were sorted promptly. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
GoogleAbsolutely brilliant service from Anna Poghasyan at Chase Buchanan today. She turned up impeccably on time, was enthusiastic and knowledgeable, had obviously done her homework and was a joy to visit with. thanks massively Anna !
Tony · 16 February 2026
Agent replied · 16 April 2026
Thank you, Tony! We're thrilled to hear about your positive experience with Anna. Her dedication and enthusiasm truly shine through. We'll be sure to pass along your compliments, your satisfaction means the world to us!
★★★★★ 5/5
TrustpilotGOLD STANDARD SERVICE AT HAMPTON HILL
It is not often I give a company TWO five star reviews.But in this case it is well worth it. Having sped us through the viewing and successful offer procedure, we then moved onto the referencing process. LUCY and TOM AT HAMPTON HILL were once again just brilliant and supportive. I always find the tech side of these processes quite daunting but Lucy and Tom helped us through every stage and made us welcome in their office. It made all the difference to have a person guiding us through the process rather than an impersonal machine. Thank you guys. You will be invited to our flat warming party.
Mark · 30 September 2024
Agent replied · 30 October 2024
Hi Mark, thank you for sharing your experience with the team, we really appreciate the feedback. Wishing you all the best in your new home and we hope you have an epic house warming party!
★★★★★ 5/5
GoogleI can recommend highly Jordon from this agency!!
True professional and kind!He understand us from the very first phone call! He helping us so much with this process to be stress-free!
He knows the local market and always is prepared to answer our questions!The most important is that he's working with his heart which the last weeks with agents wasn't very pleasant until we met him!
If you're looking for a reliable and friendly agent, he is the one!
Thank you!
Kyriaki & Kaloudis
Kyriaki · 27 September 2024
Agent replied · 25 October 2024
Hi Kyriaki, thank you for taking the time to write a great review and sharing your experience with Jordon. We appreciate the support and are always here to help.
★★★★★ 5/5
TrustpilotBijou Paticheur
Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.
CAROLINE · 10 October 2024
Agent replied · 30 October 2024
Hi Caroline, thank you for sharing your experience with Bijou. We're thrilled to hear that you had such a positive time renting with us. If you need anything else, please do let us know.
★★★★★ 5/5
GoogleAbsolutely thrilled with the exceptional service provided by Chelsea the lettings manager, George and Jordon in the lettings team! As a landlord, I was impressed by their professionalism and efficiency from start to finish. They managed everything seamlessly, from finding reliable tenants to handling all the paperwork with precision. Their communication was top-notch, keeping me informed every step of the way. It's rare to find such a dedicated team that genuinely cares about both landlords and tenants. I highly recommend them all - thank you all so much!
Mikhail · 25 September 2024
Agent replied · 25 October 2024
Hi Mikhail, thank you for taking the time to write a great review and sharing your experience with the team. We are so glad they managed everything seamlessly and kept you informed every step of the way. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotProactive friendly service
It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.
Mike · 13 April 2026
Agent replied · 4 June 2026
Thank you, Mike! We're thrilled to hear about your positive experience with Georgina. Her dedication to providing prompt and informative service truly sets us apart. We appreciate your kind words and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotFriendly and helpful
The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.
Mr · 8 October 2024
Agent replied · 30 October 2024
Hi Mr Susmiran, thank you for taking the time to leave a review for Pippa and the team. We're delighted to hear that everything went smoothly. Should you need anything else, please do get back in touch.
★★★★★ 5/5
GoogleI would like to thank Dominick for his service and commitment to getting our property on the market and under offer within 48hrs having been with another agent that struggled. The transparency and frequency of communication has been a plus. I would not hesitate to recommend Dominick and Adam. Keep up the good work
Shannon · 13 June 2023
Agent replied · 12 June 2024
Dear Shannon,
Thank you for this wonderful 5* review for Dominick. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleFantastic experience with Chase Buchanan Richmond. Daniel Johns and the team were fab throughout the process in helping me purchase my house. Excellent communication from start to finish and made me feel really comfortable throughout the proces, guiding me step by step. Would 100% recommend them. One of the best agency experiences I’ve had.
Vatche · 13 June 2023
Agent replied · 12 June 2024
Dear Vatche,
Thank you for this wonderful 5* review for Daniel! He will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotSelling a quirky house
My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.
Julie · 18 September 2024
Agent replied · 30 October 2024
Hi Julie, thank you for your feedback and congratulations on the sale of your property. We were delighted to have helped throughout the process and we'll be sure to pass your compliments on to Adele. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotExtremely sensible and straightforward estate agent.
I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!
Kate · 21 February 2026
Agent replied · 4 June 2026
Thank you, Kate, for your fantastic review! We're thrilled to hear about your positive experience with Kristian. Our team aims to provide genuine and enjoyable service, and it's great to know we hit the mark. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
GoogleHad a very efficient and professional experience. Thanks George!
Peter · 16 July 2025
Agent replied · 16 April 2026
Thank you, Peter! We're thrilled to hear about your positive experience and appreciate your kind words about George. Our team strives for efficiency and professionalism, and it's great to know we hit the mark for you!
★★★★★ 5/5
TrustpilotResults that speak for themselves
Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.
Derek · 16 October 2024
Agent replied · 30 October 2024
Hi Derek, thanks for your kind review. We're happy to hear that you received multiple offers and Adele, Anna and Kris were on hand throughout the process. Best wishes for the future!
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026
Agent replied · 4 June 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026
Agent replied · 4 June 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotReally supporting throughout the whole…
Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.
Elle · 8 February 2025
Agent replied · 13 February 2025
Hi Elle, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
