Trusted Agent profile · Richmond
★★★★★
853 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Part of Chase Buchanan, see every office.
Chase's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 853 reviews on two platforms, including 422 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase won in 2026.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleI am due to move into my new rental property next month. Charley has been great throughout the process so far in getting me from the viewing (where she was helpful and knowledgeable) and through the pre move-in checks.
Dear Mike, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleDealt with Pippa after struggling to find somewhere to live for ages and she was so helpful and on top of things. She worked really hard to keep things moving and finally found somewhere to move in which is great.PositiveResponsiveness, Professionalism
Dear Emma, Thank you very much for your lovely comments for Pippa, we are delighted that you found her so helpful and hope you are enjoying your new home. Best wishes, Chase Buchanan
5/5
TrustpilotMolly Smith - A credit to Chase Buchanan
As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.
Hi Sheila, thank you for taking the time to leave a review for Molly. She'll be delighted to read this and we're happy to hear that she's on hand for anything that arises. Please let us know if you need anything else.
5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
5/5
GoogleThank you Daniel Johns for all your help in buying the flat. Thank you so much for the patience and optimism at uncertain and difficult times. Best wishes
Many thanks for your 5* review Alena! Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleEmma was amazing! She made the process so easy and was super helpful in answering all my questions. She even coordinated a virtual viewing for me. Thank you!
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleEmma at Chase was extremely helpful during our property search and was eager to help in answering any questions. I’d highly recommend Emma and the Chase Buchanan team.
Dear Reece We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
4/5
TrustpilotGood service in difficult conditions
Good service in difficult conditions. The kind and friendly team patiently guided me through the process and ended up selling my house for a good price, though it took more than 7 months and the price was not as high as we originally hoped.
Hi Eleanor, thank you for taking the time to leave a review for Ayesha. It's great to read that she's helped you throughout your property search. Please feel free to reach out again in the future. Best wishes!
5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
5/5
GoogleAdam has been helpful with sourcing new tenants for our property, the communication has been very good we are impressed with the efforts of the Richmond branch
Dear _Noone, Thank you for this wonderful 5* review for Adam. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleDaniel Johns went above and beyond when selling our flat. He was always made himself available and always happy to help us also. Couldn’t recommend them enough
Dear Matthew, Thank you for your lovely review for Daniel, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleDominic was professional and friendly throughout the process. He found us a great tenant with no fuss or worries. Thank you.
Thank you for the wonderful review, Symon! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleI have recently dealt with Pippa Stafford and received nothing but an exceptional service. She was extremely professional and friendly, exceeding our expectations about finding ideal home in Richmond. Brilliant experience! Would highly recommend Chase Buchanan, Richmond.
Dear Paula, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleGeorge was exceptional! Thank you for all your hard work.
Hi Alessia, Thank you for the review and the great words about George. We appreciate the support and wish you all the best. Chase Buchanan
5/5
GoogleI had an excellent experience with Robyn, helping me secure a rental, she kept me up to date throughout the process.
Thank you, Elena! We're thrilled to hear about your excellent experience with Robyn. Keeping our clients informed is a priority, and it's great to know she made the rental process smooth for you. We appreciate your feedback and hope you enjoy your new home!
1/5
TrustpilotThis review is for Chase Buchanan
This review is for Chase Buchanan - Exeter Estate Agents
We’re sorry to hear about your experience, Minhas. Your feedback is important, and we take concerns like yours seriously. We’re committed to delivering great service and ensuring fair treatment for all tenants, we apologise that we missed the mark on this occasion. Thank you for bringing this to our attention.
5/5
GoogleAdam and Dominick were very helpful and found a great place for us in Kew would definitely recommend speaking to them if you’re looking in Richmond
Dear Mike, Thank you for your lovely review for Adam and Dominick, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleAdam was just fantastic in the Richmond office. I was looking for a specific set of requirements, and I would recommend working with Adam 💯 …
Dear Jane, Thank you for your lovely review for Adam, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleWe have received excellent service from Danny Hicks, Chase Buchanan in our buying process and successfully completed it last week in a very feasible time frame. Danny H. followed the progress closely and informed us regularly. It was super easy to communicate and reach out to him. He was super professional from minute one till completion time. We felt very confident during the process. Highly recommend them if you are looking for professional service.
Dear Ali, Thank you for your lovely review for Danny, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotA simple request quickly handled
A simple request, friendly and quickly handled.
5/5
TrustpilotGreat experience!
Great experience!Nathaniel was very kind and attentive, understanding our needs, would highly recommend!
Hi Ellen, thank you for sharing your experience with Nathaniel. We really appreciate the feedback and recommendation. Wishing you all the best!
5/5
GoogleI dealt with Elliot to find a tenant for my flat. He was very responsive and organised a prompt visit to take all the details. Within a day of having the flat on sale i had 2 offers so the process was very easy for me!
Hi Edouard, Thank you so much for your lovely comments for Elliot. I’m very pleased to hear you were happy with the service you received. Kind regards, Chelsea
5/5
Google"George helped me secure a rental property for my family in our move to Richmond, can’t recommend him enough! Great guy, very professional."
Thank you, Tristan! We're thrilled to hear about your positive experience with George. It's great to know he made your move smoother and that you found the perfect rental for your family. We appreciate your recommendation and look forward to assisting you in the future!
5/5
TrustpilotMy experience was entirely positive
My experience was entirely positive. From my first visit to Chase Buchanan's office in St Margaret's, I was especially impressed by the kindness of Allessandro Cretella. At every step of the process, including visits to the property, and facilitating the buying transaction, he was efficiently shepherding the process to its successful outcome. Thank you.
Hi Malcolm, thank you for sharing your experience with Allessandro and the team in St Margarets. We're happy to hear that everything went smoothly and wish you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chase Buchanan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond.
