Trusted Agent profile · Retford
★★★★★
1,206 reviews across 1 platform
Trinity Fields, North Rd, Retford, DN22 7GF
Part of Together Homes, see every office.
Together Homes's office in Retford, at Trinity Fields, is rated 4.2 out of 5 across 1,206 reviews on 1 platform.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience at Brightwell Lakes
The sales executives Simon and Rachael are brilliant. Their knowledge of the area and how they explained what was going on at Brightwell Lakes has made our experience so far very exciting. We can't wait for our new home to be ready and to live in such a picturesque place.
We are thrilled with your feedback Jacqueline and thank you for choosing Taylor Wimpey.Ruby
5/5
TrustpilotSuper straightforward
I was worried about how much goes into buying a house however the whole process so far has been super straightforward and all our questions have been answered. They give you free mortgage advice with a mortgage advisor and they have helped us so much. We can’t wait to complete and get moved in!
Exciting times ahead Poppy! Thank you for taking the time to share your experience.Ruby
4/5
TrustpilotLovely homes
Homes looks really good you had a lot for your money safe are lovely and helpful. although we are disappointed originally we were told all bedroom came with fitted wardrobes as standard and on our reservation day we were told no bedrooms come with these
Thank you Annie for letting us know and we will pass this feedback on to the regional office.Ruby
5/5
TrustpilotCastle Gate development
Love the range of homes available at your castle gate development in Newton Mearns. Found the experience of buying a new home from TW very simple and professional. Your representative on site was thorough, easy to deal with and very helpful.
Thank you for your kind words. We're delighted to hear you had a positive experience with our team at Castle Gate. Ruby
5/5
TrustpilotThe sales executives were very professional, friendly and helpful
The sales executives at Glenvale Park in Wellingborough have been very professional and friendly. When I lost one house reservation, they followed up with me and promptly informed me when another house was available for sale.The reservation process was also very professional, and the materials were very informative.
Thank you for your lovely review.Paul
3/5
TrustpilotGreedy builders,using lazy tradesmen.
I have been in my newbuild for almost 3years and still trying get defects resolved .The problem seems to be that the housing association is trying to get the issues sorted but neither one wants to pay. So I am left with mix matched flooring,and damage to my walls and base boards.
We're sorry that this has been your experience with us Sara. We have provided your feedback to the regional team who have advised that contact will be made. Ruby
5/5
TrustpilotDream Team!
Tamasine & Glenda are the ultimate dream team! They’ve been so incredibly helpful and caring throughout the process. They allowed us time to really ensure we were making the right decision and we can’t thank them enough for their genuine desire to help us find the perfect house.
We are delighted with your feedback Hannah - thank you for sharing.Ruby
4/5
Trustpilotpurchase process
Site team and home demo was excellent, couldn't fault it. Some frustration before completion with emails by sales team not being signed with the name so not sure who was replying. Also the process of only having a 10 day notice before the house was ready made the process extremely stressful.
We appreciate you leaving a review as we will share your valuable feedback with the regional office for their onward learning. Ruby
1/5
TrustpilotNo garden drainage!!!
My new build house hasn't had proper drainage installed In the garden! It's been over a year and no real fix. A Bodge job was done and my garden is still boggy at the back! They are avoiding fitting a proper one with silly fixes that won't do a thing as it's the wrong area of the garden!
We're sorry that this has been your experience with us Emma. We have passed your feedback to regional office who have advised that they will make contact with you. Ruby
5/5
TrustpilotGreat Service!
Me and my fiance have recently put a reserve down on a new build in Sherford, Plymouth. So far the whole process has been wonderful! We have been speaking with Ali and Lauren who both have been fantastic! They have explained every step never making us feel silly for asking questions and querying things. So far, so good!!
That's good to know!Ruby
1/5
TrustpilotBe careful
Be careful, they give you a 2 years warranty and when that time passes they want nothing to do with you even if you discover hidden defects when they were building the flats. They are a big corporation and will try to bully you into no action.
Your feedback is really important to us Nafissa and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
5/5
TrustpilotExcellent service
Joanna, at the Lime Gardens development, made the process comfortable and easy to understand. All of our questions were answered and communication has been effective. We feel assured that we will be guided through the process at every stage.
We appreciate your kind words and are thrilled to hear about your positive experience with Joanna. It's wonderful to know that she made the process clear and comfortable for you, Thomas. Ruby
1/5
TrustpilotA dreadful experience
A dreadful experience. Faults too many to mention which Taylor wimpy were well aware of before completing and had more than sufficient time to correct. Since completion a list of very poor responses to the many faults and very poor quality finish.
Gordon, We're sorry that this has been your experience and have passed your feedback onto the regional team to ensure contact is made next week.Ruby
5/5
TrustpilotSalesman Andrew was very friendly and…
Salesman Andrew was very friendly and helpful.
Thank you for sharing your experience with us!Ruby
5/5
TrustpilotSo far everyone has been absolutely…
So far everyone has been absolutely amazing. So helpful. We honestly couldn’t have asked for an easier process. Every question we had was answered efficiently and personably. Each person we have had the pleasure of speaking with has been so friendly, thoughtful and supportive. A fantastic team and I am looking forward to continuing our journey with them.
That's great to see Caitlin and Kieran and we really appreciate your feedback - thank you!Ruby
5/5
TrustpilotSt Augustine’s
Our experience from viewing the show room to moving into our house was smooth. Both Lisa and Emma from the sales team at St Augustine’s are amazing, always answered any questions we had, sorted any issues for us and were great support for first time buyers!
We will ensure that Lisa and Emma receives your feedback so we really appreciate you letting us know Ellie-Mae.Ruby
5/5
TrustpilotAbi (and John) have been very helpful…
Abi (and John) have been very helpful in not only helping us secure a plot but also guide us through the financial side with a 3rd party to help the mortgage and selling minefields From finding us show homes to general advise I cannot thank them enough.
We'll make sure that Abi and John get to see your excellent feedback Peter!Thank you for choosing Taylor Wimpey for your new home.Ruby
5/5
TrustpilotJeannette is fantastic!
Jeannette is fantastic. Goes above and beyond. Highly recommend.
Thank you for taking the time to leave a review about your experience and for your kind words about Jeannette which we will share with her!Ruby
3/5
TrustpilotToo early to give a thorough review of…
Too early to give a thorough review of experience. Positive Part Exchange Process,Availability and friendliness of the sales team. Negatives IT app for configuration and options is almost unusable. No flexibility on changes (which have zero cost impact to TW). Sales team good and apologetic but “Their hands are tied”.
We sorry that this has been your experience we have passed your feedback to the regional team to ensure one of the team make contact to discuss your concerns. Ruby
3/5
TrustpilotSo we purchased a house in Cheshire
So we purchased a house in Cheshire and have nearly been here for 2 years.Like everyone we were excited to move in and build our lives here. We had a rather large snag list to which the area customer service guy said that we had exceptional high standards!The paint work and plastering on the finished product was terrible and still is even though they’ve been in and painted areas the problem is in different light it’s an ever changing landscape that shows paint blobs, brush marks and dents in the plaster work, highlighted as we’ve decorated. The last time we had painters in they said the house was rushed to meet deadlines and once it’s painted badly it’s harder to undo. Some boarding is visable in certain lights as well.Our front door and back door still rattle and our back gate sticks even though they’ve sent contractor out to fix! The latest problem is a plug in the master bathroom that’s come out, last week someone came to fix it but actually they just placed it on the top of the lever rather than secure it! So now our toddler just pulls it out and brings it to us. Our cooker hood is still awaiting replacement a year on.My biggest issue is that our house is off the road through the development yet we’ve been told we can’t have a sign for the road with numbers on. We literally laugh as we watch every delivery or guest drive past our house into the development looking for our house! We might not laugh so much if we were awaiting an ambulance. Customer services are always polite but they don’t really have control and just tell you it’s logged! Would I buy a house again .....maybe but I’d refuse to complete until I’d snagged it or paid someone to do it!!
It is concerning to read of the issues you have encountered in your new home, Ben. However, I am pleased that you have been in contact with our Customer Service department so that we may work with you on these.If you do require further assistance, please do let me know. Many thanks for taking the time to share your feedback,Emma
5/5
TrustpilotAbsutely first class customer…
Absolutely first class customer service. Our sales negotiator Kate, was so informative professoinal and helpful. The development we have chosen is lovely and a lot of thought is put into both the homes and surrounding area .
We're so pleased to hear about your positive experience. It's wonderful to know that you found Kate to be so helpful and that you're happy with the development you've chosen.Ruby
5/5
TrustpilotExcellent service delivery
Rachel and Jo were quite exceptional in their roles as sales managers. Quite helpful with information and overall they gave us some mouth-watering offers as first-time buyers.They really project good image of TW and I commend them for their kind and warm receptions.
Thank you for this lovely review! Paul
1/5
TrustpilotWe have been treated appallingly by…
We have been treated appallingly by Samantha at hartburn grange Stockton we had a part exchange going through house on hold with voice mails to back this up and then she sells the house even though we are going through the process and had the valuations disgusting company to deal with avoid at all costs
We're very sorry this has been your experience Mr Morley and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern. Ruby
5/5
TrustpilotRoxy was brilliant
Roxy was brilliant. Was very informative and helpful.
That's great to know Philip, we'll pass your kind words to Roxy!Ruby
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