5/5
TrustpilotGreat service!
Linda was fantastic! Respectful, professional, and provided detailed explanations.
Agent replied · 11 June 2024
We're delighted to read that so thank you for letting us know!Ruby
Trusted Agent profile · Retford
Together Homes Retford reviews
★★★★★
1,206 reviews across 1 platform
Trinity Fields, North Rd, Retford, DN22 7GF
Part of Together Homes, see every office.
Together Homes's office in Retford, at Trinity Fields, is rated 4.2 out of 5 across 1,206 reviews on 1 platform.
Reviews
Every review we hold for the Retford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotNo Hard Sell
Jeannette was helpful, friendly, patient and efficient throughout. There was no “hard sell” which we very much appreciated.
Agent replied · 11 June 2024
That's great to read Helen so thank you for sharing your Taylor Wimpey experience.Ruby
5/5
TrustpilotThe sale Executive Ryan an extremely…
The sale Executive Ryan an extremely charming young man courteous patient and reassuring. Kept me upto date regarding the plots and I could see he had a real desire to help me reserve a plot. Ryan stood out more but all the Executives played their part.
Agent replied · 23 August 2024
We're so glad to hear you had a positive experience with our sales team. We appreciate your kind words about Ryan and the rest of the team. It's wonderful to know that you felt well-informed and supported throughout the process.Ruby
1/5
TrustpilotNot honest
Tell you that your house is delayed (a 4 month delay) because of a shortage of materials and labour but start a new site in same region. Mislead you about completion dates and clearly don’t care about customer service once you’ve exchanged. I feel sorry for the frontline staff who can only tell customers what they’re allowed to and have to deal with disappointed customers. All the positive reviews recently seem to be about reserving and the service from the sales team - of course that’s going to be good, that’s how the company gets you to sign on the dotted line.
Agent replied · 19 June 2024
Thank you for providing your contact details Keith so we can pass your feedback on to the regional office and ensure your concerns about the current delays are followed up. Emma
5/5
TrustpilotRachel has been very good in…
Rachel has been very good in communication
Agent replied · 11 June 2024
We do appreciate you leaving a review to share that - thank you Satish.Ruby
5/5
TrustpilotBrunton Rise - Great Park
From the first viewing till handing over the keys, the sales executive at Brunton Rise, Julie Hamilton, has done everything she could to make our sale experience very smooth and pleasant. We have moved to our new home only recently, but so far it has been a pleasant experience. Quality of finish is great, building standards are also great.
Agent replied · 11 June 2024
Thank you Nasser for sharing your experience with us! We really appreciate it!Ruby
5/5
TrustpilotMichelle is excellent
Agent replied · 11 June 2024
Excellent review!Ruby
1/5
TrustpilotIn an area of a Taylor wimpy…
In an area of a Taylor wimpy development and never again will I live in a Taylor wimpy home! Taylor wimpy are stopping our area from having fibre broadband by refusing to give permission to relevant companies to get this done. I'm now stuck paying 2 different 4G routers just to run my home otherwise we don't get internet. Avoid at all costs!
Agent replied · 11 June 2024
Thank you for you review, Laura. We've requested more information from Trustpilot and we hope to hear from you soon.PaulEdited: We've have been unable to find your details on our system so we have requested further details from you via email. We look forward to hearing from you. Ruby
1/5
TrustpilotTaylor Wimpy are guilty of building…
Taylor Wimpy are guilty of building with materials they knew were flammable but cheap. They have promised to remedy the situation starting this month, then moved the date to February. I now find out through our MP Mike Amesbury that the date has been moved to April. They could not even been bothered to inform us. Duty of Care? Rubbish
Agent replied · 11 June 2024
Thank you for your feedback Philippa, we have passed your feedback on to the regional office to ensure that contact is made. Ruby
1/5
TrustpilotNew house, I wish.......
Not even in our house yet nearly 3 months after exchange. Different story from every sales person, misleading build updates and still no completion date. Paid the reserve, assured we would be in by end of August, but a few supply issues which we totally understood. Then told we would be in by end September before stamp duty holiday ended, site visit at beginning of September, house nowhere near completed despite the build updates telling us that it was further ahead than it was, garage that was supposedly built at end of August not out of the ground, beginning of October, still no idea of a possible completion window. No response from local Head Office to emails, unacceptable customer service, would never do it again and really wish we hadn't.
Agent replied · 19 June 2024
Thank you for providing your contact details that are now with us Nikki. We're really sorry that you feel this way and will share your feedback with the regional office and ask for them to make contact with you. Emma
1/5
TrustpilotPoor build quality
Poor build quality, doorbell doesn't work, porch light doesn't work, boiler is failing, the streetlight outside is broken again. Drainage in garden is non-existent. Sold under the pretense of a doctors, shops etc on the development but new houses are just being built on the land. Driveway design is poor leading to people parking on roads instead.
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Simon. We have passed on your feedback to the regional office who have advised contact will be made.Ruby
2/5
TrustpilotDelays
Delays, delays,delaysMy family and I moved into our home 2.5 years ago (one of the last to move in) the playground area is still not complete, been six months nearly since it started. Such a shame as the rest of the process has been great.
Agent replied · 23 August 2024
We're sorry that this has been your experience with us Henry. We have been advised by the regional team that contact has been made. Ruby
1/5
TrustpilotWorst company ever
Worst company ever. Build quality is terrible. Customer service terrible. After care for snags is terrible. Had issues ongoing for 16 months still not fixed. They lie and refuse to accept clear snags, fix them poorly which is tiresome when there’s hundreds to resolve. Never ever buy.
Agent replied · 11 June 2024
Thank you for your review. We're glad to read your experience with us.Paul
5/5
TrustpilotLiz and Laura were both knowledgeable…
Liz and Laura were both knowledgeable and friendly, and made the reservation process easy and pleasant
Agent replied · 11 June 2024
That is great to see and we thank you for taking the time to share your experience.Ruby
5/5
TrustpilotGreat experience and excellent customer…
Great experience and excellent customer services! Suzanne is really very helpful throughout the journey! 5 out of 5!
Agent replied · 19 June 2024
Thank you Vikrant for letting us know and I will ensure that Suzanne gets to see your kind words.Ruby
5/5
TrustpilotGood experience
Everything was great. Good service and no problems.
Agent replied · 11 June 2024
That's good to know!Ruby
5/5
TrustpilotFirst class service
All questions answered fully . Very helpful on any queries we had. Certainly went the extra mile.
Agent replied · 11 June 2024
Thank you for letting us know Edmund!Ruby
1/5
TrustpilotAvoid at all costs….
Avoid at all costs….Their supposed 2 year warranty is completely worthless as they have a get out clause for pretty much every eventuality. Other than the first few weeks where they appear relatively helpful, after this point onwards they don’t want to know. Would never buy one of their properties again and would not advise others to either.
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Russell. We have been advised by the regional team that they have been in contact with their decision. Ruby
5/5
TrustpilotAmanda at Valiant fields Upper…
Amanda at Valiant fields Upper Lighthorne was superb . Would recommend to all. Super site too
Agent replied · 11 June 2024
I will ensure that Amanda get to see your feedback - thank you for sharing!Ruby
5/5
TrustpilotKate at Wellington Place has been…
Kate at Wellington Place has been absolutely brilliant! Very professional.
Agent replied · 11 June 2024
We will make sure that Kate gets to see your feedback so thank you for sharing!Ruby
1/5
TrustpilotBad customer care.
The aftercare customer service will try everything they can to avoid fixing a problem. They don't answer emails or give you straight answers. I'd never buy another taylor wimpey house just because of how bad their customer service is, many people experience this and have agreed on it. Buy old atleast you know you have to fix the problems yourself.
Agent replied · 11 June 2024
Thank you for providing further detail Dan. We're are unable to find your details on our system, please can you contact via telephone on 01494 509 090 (Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm) to allow us to follow up your concern.Ruby
1/5
TrustpilotLack of interest in resolving issues
I have previously given 2 stars but I am now reducing to 1 as "the office", has never contacted me to resolve the soundproofing issue, despite posting here they will. So not only they are not willing to provide good quality products and amend issues, they also lie to the public and that's a big red flag.
Agent replied · 11 June 2024
We are extremely sorry that you have not received contact, I will chase up with the regional office to ensure contact is made. Edited: We have been advised that contact has been made and a voicemail has been left by your dedicated Customer Relations Manager. Ruby
5/5
TrustpilotAmazing service helpful staff
The helpfulness of all the staff we meet, right from our first vist they were very informative, and helpful, they provide clear information at every stage and are very quick to respond to questions, they also arrange for us to meet the site manager who was so helpful and explained in detail house the house is constructed.
Agent replied · 11 June 2024
Thank you Robert for taking the time to share your experience.Ruby
1/5
TrustpilotPoor quality materials used and bad…
Poor quality materials used and bad customer care services.All promises are completely unfulfilled, just ask the owners to give a 5-star NHBC survey report.I believe that the building has passed the NHBC building inspection standards, but the house I received does not meet the standards. I do believe that there is something ulterior motives behind it.
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Raymond. We have been advised by the regional team that contact has been made to reconfirm the decision made. Ruby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Together Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Retford.
