Together Homes Retford reviews

★★★★★ 1/5

Trustpilot

I’m sorry, I’m sorry. Blah blah blah blah

I’ve raised 6 Trustpilot in the last two weeks and this is the standard reply. It’s pathetic and TW aftercare is terrible standard. We are sorry for your continued dissatisfaction and we'll share your feedback with the regional office to ensure that they make contact with you and provide you an update on all your issues reported. Nobody from HO has bothered to phone me to apologise, agree I’ve had a shambolic aftercare and mucked about and offered me compensation. All they say is they will fix it but they don’t. This is why you will never be a 5 star builder compared to your competitors. TW will do the bare minimum and build the house then offer you a second rate aftercare. So angry with TW.

Rovertegdol · 24 March 2022

★★★★★ 1/5

Trustpilot

Lancaster square Ruislip

When I was buying my flat in 2023 the TW told me that service charge is about £1300 year. one year on, now the real service charge is £2200. This is their trick to sell flats They lied to sell their flats. One of the reasons I bought the flat was the cheaper service charge.

Gokhan · 18 April 2024

★★★★★ 5/5

Trustpilot

I was lucky enough to meet Simon and…

I was lucky enough to meet Simon and Rachael, when I went to look at the new Show Homes at Brightwell Lakes. I found them to be very knowledgable, and was very impressed at all the forward thinking which had been put in place at this development - the Air Source Heating and the Electric Car Charging points.

G · 15 February 2024

★★★★★ 5/5

Trustpilot

Friendly service and clear information

Friendly service and clear information about the house, fees and add-on. We moved in to Netherton Grange near Bristol.We appreciated their availability over the weekend, as it made things much easier to arrange for us.They explained us all details about the house and they promptly provided us with all the information we needed to set up our house insurance cover.

Marcello · 2 January 2024

★★★★★ 1/5

Trustpilot

Aftercare is a shambles

Been in house since July 21. The house is lovely and TW do build nice houses but the aftercare is a shambles and a disaster. Once they get your money god help you. We have had issues with garden sloping and not been advised of this. Garden gate taking ages to get fitted. Mixer tap we paid for which is still not fitted. Paint on door still not removed. No updates, no refunds back or no compensating all they ever say is sorry. I`ve been in contact with the customer service director and that was a waste of time. Even the builders and contractors are saying its a shambles as no one has a clue what is going on. One guy been building houses for 30 years and he says its the worst site he has ever been on.

Rovertegdol · 1 March 2022

★★★★★ 5/5

Trustpilot

Exceptional customer service

I have recently purchased a new property at the Bedale site. All of the staff are exceptional and go over and above to support you. Kate in particular has been outstanding in her support and advice throughout the process. Absolute pleasure to be helped by such a great team

Donna · 1 August 2024

★★★★★ 5/5

Trustpilot

Subey has been amazing

Subey has been amazing, very likable, pleasant, very experienced and tireless in explaining the details, showing the flats.

Olia · 1 August 2023

★★★★★ 1/5

Trustpilot

Consistently mislead, ignored and dismissed

My husband and I reserved a house last February with a completion date of December or January. It was obvious in late summer the completion date wasn’t going to be met but we kept being told it was realistic and we would be in the house on time. Early October we were told almost overnight of a 3 month delay. This simply doesn’t happen overnight so they could have been honest with us some considerable time beforehand. Since then every build stage we have been told of has been missed and the sales staff seem to struggle to remember the excuses they gave us the last time we spoke to them and continually change their story. If you don’t lie you don’t need a good memory !!! Our site is getting towards the end of the build and other sites clearly have many more people working on them We’re sick of being lied too, ignored and fobbed off - nobody in the NE Division we have dealt with so far has proven to be trustworthy and they have all shown absolutely no consideration for us. We aren’t interested in the usual response that the local team are aware of our unhappiness - they’re already fully aware but simply couldn’t care less as the email my husband received today proved, it didn’t address any of our issues and his calls to the manager were ignored today

Diane · 18 February 2022

★★★★★ 5/5

Trustpilot

Great support and information

Linzi has been extremely helpful and supportive as I have been going through the process.

AW · 10 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service!

We put our deposit down on our first home last week, and so far from the moment we walked in to speak to Di, the service has been outstanding 👌 She was so friendly and helpful and answered all our questions really well. We can't wait to move in!!

Hayley · 23 July 2024

★★★★★ 5/5

Trustpilot

Sales staff (Laura-Anne) at Sinclair…

Sales staff (Laura-Anne) at Sinclair Gardens was/is first class in making what is a very stressful experience a pleasure.

Mark · 21 June 2023

★★★★★ 2/5

Trustpilot

Not a fan

Not a fan. Bought a Wimpey house 13 years ago and had nothing but costly problems with the thermal solar, plumbing issues, poor fitting flooring , cheap fittings etc. Thankfully good neighbours but wouldn't buy a new build again - been put off for life. Another plus point though - the house is still standing!

Sharon · 2 April 2024

★★★★★ 5/5

Trustpilot

Our excellent site agent

Our site agent, Lyndsay Wood, could not have been more welcoming towards my wife and I, more helpful as she guided us through the first stage of our purchase of our new house, nor could she have been more understanding and accommodating of my particular requirements as a disabled person.We both found this very reassuring are very grateful.

Anne · 30 January 2024

★★★★★ 5/5

Trustpilot

I liked that my viewing of the 3 bed housing options at Ockley Park

I liked that my viewing of the properties was relaxed and unpressured. Measuring up the garage and then the agent suggesting that I fetch my car and actually drive it into the garage to satisfy myself it would fit with room to open the driver door enough to get in and out put my mind at rest

Ian · 20 February 2024

★★★★★ 1/5

Trustpilot

“Don't buy if Firstport is the…

“Don't buy if Firstport is the management company”. Ridiculous service charges.

Joy · 4 January 2024

★★★★★ 5/5

Trustpilot

The Sales Executives were particularly…

The Sales Executives were particularly helpful painstakingly explaining all steps of the process and always within reach.

Sadeeq · 9 August 2023

★★★★★ 1/5

Trustpilot

No shower--fault reported early Nov and emailed 8 times--ignored

Despite reporting this several times since Nov--Nov and the site manager on 10th Nov confirming the need to replace-tonight we have now no shower in our dream taylor wimpey home--Whether it was the Director of customer service or the manager or their team--8 email chases ignored--to the point that now we have no shower--they have only had 2 months to fix it of course--consistently appalling after care and complete indifference to our needs--so get us Rogersons out here tomorrow morning to the Coppice or we will get an emergency fix undertaken and you will pay the bill--its not as if you havent be asked and asked and asked--so tomorrow going to work with no shower--thanks to the customer service team north east--epic as ever

Aidan · 6 January 2022

★★★★★ 5/5

Trustpilot

Our Lavenham journey…

The main thing that made our experience great was our sales agent, Shannon! She has been there to answer questions whenever we needed, extremely knowledgeable about the TW products and specifications and never made us feel like anything was too much trouble.The quality of the build and the products & brands used in the build is of great spec too.

BB · 5 December 2023

★★★★★ 1/5

Trustpilot

A terrible developer

A terrible developer. The window sill is leaking, and after an inspection in April, they removed my window sill board, leaving a large hole of 30×120cm. I have emailed the developer's customer service department over ten times, but they haven't responded. To this day, no one has come to fix it

Boomer · 7 June 2024

★★★★★ 1/5

Trustpilot

Don’t buy if the developer is using Firstport

I have a property in Dartford @ the bridge development. Please be mindful when buying properties from these people. Taylor wimped should be ashamed using companies like Firstport. They literally will take money every month in service charges but do very little to nothing around the place. Rubbish everywhere. Weeds as tall as me. Please don’t buy 😡😡

Stephen · 18 January 2024

★★★★★ 5/5

Trustpilot

Charlie was very helpful throughout the…

Charlie was very helpful throughout the process

Olly · 19 March 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful team

Great service and very helpful team. Shirley was excellent and guided us through the whole purchase process.

Mr · 25 July 2023

★★★★★ 1/5

Trustpilot

NHBC

Lack of engagement following claim upheld by NHBC. Avoiding doing the required works and communication very poor. Yorkshire.

Colleen · 4 June 2026

★★★★★ 5/5

Trustpilot

Great service very friendly and helpful

Paul · 23 December 2025