Every review we hold for the Retford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience!
The sales executive at raveloe gardens was amazing!. She was clearly knowledgeable about the property and the area, she was very patient and took her time to explain things. Even after the point of reservation she was always very friendly, quick to respond and always happy to help - nothing was ever too much trouble. She’s made the process so much smoother with her ability to communicate efficiently without being chased.
Tory · 12 October 2023
Agent replied · 11 June 2024
Thank you Tory for sharing your experience - we really appreciate it!Ruby
★★★★★ 5/5
TrustpilotReserving a new home
Linzi Cowan helped me reserve my new home on Saturday gone by and I cannot thank her enough. Linzi went through everything and was so knowledgable. Thank you Linzi
Anonymous · 25 April 2023
Agent replied · 19 June 2024
Thank you for taking the time to leave a review and share your experience with us. We'll let Linzi know your feedback.Ruby
★★★★★ 5/5
TrustpilotHawthorn Gardens - excellent
Helen Allenby is a very knowledgeable and helpful sales representative. Very easy to make a reservation! She walked me through all the next steps and was excellent all round.
Nathaniel · 25 April 2023
Agent replied · 19 June 2024
Thank you Nathaniel for taking the time to leave a review about your experience and for your kind words about Helen which we will share with her!Ruby
★★★★★ 5/5
TrustpilotMichelle was very helpful throughout
Michelle was very helpful throughout. She made the process smooth and has supported us in purchasing our first home. She is a real credit to the company.
Sophie · 13 June 2023
Agent replied · 11 June 2024
Delighted to hear it, Sophie!Thank you for your review.Ruby
★★★★★ 4/5
TrustpilotMy experience
The sales rep, Hasnat was/is amazing. He was patient and friendly. Worked well with us to get things moving
Customer · 28 December 2023
Agent replied · 11 June 2024
We're glad your experience has been so positive. Thank you for taking the time to let us know.Ruby
★★★★★ 4/5
TrustpilotToni was really friendly and helpful…
Toni was really friendly and helpful…A big thank you…
Mark · 11 July 2024
Agent replied · 11 June 2024
Thank you for your review Mark - we really appreciate it. Ruby
★★★★★ 1/5
TrustpilotTerrible service
Just received a call to say that two reduced market price plots have become available. Upon requesting more information with regards to the plots was told that they won't be able to hold it and will be ringing around others.I asked what was required to secure a plot and the answer was "To speak to a financial advisor TODAY". Absolutely horrendous- pressured sales tactic.Extremely strange phone manners and inappropriate approach.
Syed · 13 October 2023
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Syed. To allow us to pass your feedback to the regional office we have reached out to Trustpilot to gather further contact details to ensure contact is made.We hope to hear from you soon!Ruby
★★★★★ 5/5
TrustpilotOur experience of TW has been excellent…
Our experience of TW has been excellent so far, but then we’ve just begun
Joe · 23 December 2025
Agent replied · 11 June 2024
We're happy to hear that your experience has been excellent so far. We appreciate you taking the time to share your initial thoughts!
Ruby
★★★★★ 5/5
TrustpilotI met two of the best and most elegant…
I met two of the best and most elegant ladies in the sales office of the project. I did not see the kindest of them. They gave me a lot of their time to explain the features and sections of the project and the details of the house. They helped me choose and detail the house that I chose as if it was their home. I thank them very much for their kindness and tact.
Osama · 23 May 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us OsamaRuby
★★★★★ 5/5
TrustpilotThe Sales Rep was wonderful and made…
The Sales Rep was wonderful and made the whole process stress free.
William · 7 May 2024
Agent replied · 11 June 2024
Thank you for sharing your experience William - it is really appreciated.Ruby
★★★★★ 5/5
TrustpilotWe are very pleased by the staff who…
We are very pleased by the staff who has been helping and guiding us throughout the process. we had gone to see the plot for more than 3 times before the reservation . Siu-Lin and Nic both were very kind and explained every stages in detail.I would really recommend taylor Wimpey to every dream home buyers.
Sijo · 17 July 2024
Agent replied · 23 August 2024
Thank you for your kind words. We are thrilled to hear that you had a positive experience. We will share your feedback right away with Siu-Lin and Nic as they will be delighted!Ruby
★★★★★ 4/5
TrustpilotSam was great
Sam was great, she was very helpful and professional. The other ladies working in the show rooms were very pleasant. Overall it has been a lovely experience
Chanel · 9 May 2023
Agent replied · 19 June 2024
That's wonderful to see - thank you so much for sharing!Ruby
★★★★★ 1/5
TrustpilotDo not trust taylor wimpy
I have been in my house just over 1 year and I am still having ongoing issues. I have been mislead and lied to by the customer service team and also feel like I’ve been scammed after paying a lot of money for a house on what is supposed to be a “5 star development” they have used terrible quality carpet which they admitted to being faulty and lifting from the backing and agreed to replace it. They replaced the carpet and within a month the same issue started happening again but this time they have said it’s not their problem and won’t do anything to help. Now in every single room the carpet has lifted and bubbles all over which you wouldn’t expect from a new home. After speaking to our neighbours it seems almost everyone has this exact issue and the floor layers themself have told us it’s due to the poor manufacturing. This is the church view estate in MedwayReply: this is the thing, they have said the manufacturers have said it’s not their problem when it is. It’s the exact same issue that happened the first time and now it is constantly spreading further and further through the house, particularly in the more trafficked areas. I asked for a second opinion and Taylor wimpy agreed and then when I heard nothing they refused. Can you contact me with somewhere I can send the photos of the awful quality carpets you’re putting in peoples brand new houses
Sonny · 16 November 2022
Agent replied · 19 June 2024
We're sorry that this has been your experience with us Sonny. We have contacted regional office and they have advised that the manufacturer has confirmed the issue reported is not a valid defect. We're sorry that we are unable to assist you further.Ruby
★★★★★ 5/5
TrustpilotYourPlot52 Sales Executive @ Jill & Peter Butterfield Stonebrooke…
Your Sales Executive @ Stonebrooke Gardens,Hipperholme is fab! Very friendly,informative & patient!Houses are all fantastic too& finished to a very high standard!!
Jill · 19 September 2023
Agent replied · 11 June 2024
That's wonderful of you to say Jill and I will ensure that the sales executive are made aware.Thank you so much for sharing.Ruby
★★★★★ 5/5
TrustpilotThe quality is very good
The quality is very good, and the service is also excellent. The maintenance staff, Andy was very helpful and skilful too.
Chris · 9 October 2023
Agent replied · 11 June 2024
That's good to know Chris!Ruby
★★★★★ 1/5
TrustpilotA house 10+ years down the line
A house 10+ years down the line. Took TW 2 years to resolve all the major issues. The break down on the estate is a nightmare as mulitple companies involved and all want a chunk of money. £50 plus for a freehold house paid in advance.Read the small print as services provided on new build area removed or scaled back. Plans changed. Lack of parking!
James · 8 January 2024
Agent replied · 11 June 2024
James, we have passed your details to the relevant regional team who have advised that contact will be made.Ruby
★★★★★ 5/5
TrustpilotWill Use Again
Great quality house in the Newcastle area. Small snags dealt with in reasonable timescales. None of our snags were disputed (all were minor though to be honest).Overall good to deal with, don't believe all the horror stories. You need to try and learn about their performance in the local market as the actual builders they use have the biggest effect on your house.
A · 14 February 2024
Agent replied · 11 June 2024
Thank you for taking the time to share your experience - we are delighted!Ruby
★★★★★ 5/5
TrustpilotWindermere Grange
We are buying a house at Windermere Grange in the Midlands and Claire, our sales executive, has been absolutely wonderful! She has gone above and beyond to help us get the perfect home for us, and we can't thank her enough! The site is lovely and welcoming, from Claire, to the site managers, the builders and security! We can't wait to move in to our new home!
Sarah · 6 November 2023
Agent replied · 11 June 2024
Thank you Sarah for taking the time to leave a review!Ruby
★★★★★ 5/5
TrustpilotJacqui has been so helpful
Jacqui has been so helpful, supportive and informative
Louise · 18 June 2024
Agent replied · 23 August 2024
Thank you for your review Louise, we will share this with regional team right away!Ruby
★★★★★ 5/5
TrustpilotGreat staff.
Friendly super helpful and knowledgeable staff. Special thanks to Tom at Gillingham Lakes.
Linda · 12 March 2024
Agent replied · 11 June 2024
That's great to read! Thank you for taking the time to leave a review.Ruby
★★★★★ 5/5
TrustpilotOutstanding service and quality
Outstanding service and quality of house at St Augustine’s place, Herne Bay. The sales team Emma and Lisa are absolutely amazing and a credit to the company. So friendly and helpful throughout the entire process. We are so happy with the finish of our home and had hardly any snags at all and the house was finished earlier than expected. I highly recommend.
Miss · 27 January 2024
Agent replied · 11 June 2024
Thank you for sharing your experience with us and we are delighted to know you would recommend us Miss Lacey!Ruby
★★★★★ 1/5
TrustpilotDO NOT BUY FROM THIS COMPANY
DO NOT BUY from these people they are very good at lying they told us the house would be ready in May 2022 when we bought the house in August 2021 May came not even started then told June then told July then August, September October now November and we always had to phone them. We had buyers for our home who were willing to wait till our house was ready in June, but we had to move out then because they couldn't wait any longer due to their circumstances. Wimpey threatened us in Feb if we did not get the land registry sorted (they left some of our property off the registration) we were told we had 24 hours to get it sorted and had to pay £500 to get it done quickly all this stress caused my husband to have a bleed on the base of the brain stem which has left him unable to walk and communicate badly, adding to all that stress we had to move into a house that is not suitable for his needs because we could not get anywhere else, are they bothered! NOT IN THE LEAST, the CEO is not interested or any other higher up they leave all the complaints to sales staff who I feel sorry for, they are the ones who have to deal with unhappy customers.
Elizabeth · 31 August 2022
Agent replied · 11 June 2024
Thank you for providing your details further Elizabeth, we have sent you an email to gather further information to allow us to pass your feedback to the regional office so contact can be made. Ruby
★★★★★ 5/5
TrustpilotExcellent service
Mandy was excellent on my reservation appointment. Linda has been a great help with the process so far.
Ellen · 5 November 2023
Agent replied · 11 June 2024
Excellent! Thank you for sharing. Ruby
★★★★★ 4/5
TrustpilotRecently bought a property from Taylor Wimpy Raveloe Gardens Taylor…
Recently bought a property from Taylor Wimpy Raveloe Gardens. The sales girl Susan lowe has been brilliant, professional and always on hand to answer our questions. The whole process has been a great experience apart from a small hiccup in the last week with missed communication,but was rectified and we received our key promptly. Any small snagging has been rectified and so far we love our new home.
Wendy · 17 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to share your experience with us Wendy and we will share your feedback with the regional team for their awareness!Ruby
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