Together Homes Retford reviews

★★★★★ 1/5

Trustpilot

Poor aftercare at Meadowbrook Carlisle.

On-going poor aftercare and customer service.I have been trying to get my patio door fixed since March!I have called customer services over 10 times regarding this. They are friendly but not useful. They always apologise and say they will get a contractor to contact me as an emergency within 24 hours. Nothing happens. It is just lip service to try and get you off the phone as soon as possible.I would advise people calling to wait on the phone whilst they contact the contract over the phone themselves and arrange a date time via them.

Kapila · 29 May 2023

★★★★★ 5/5

Trustpilot

First Class Roxy

Roxy was first class, and went out of her way to help and advise me. Thankyou Roxy

Aurora · 15 May 2024

★★★★★ 5/5

Trustpilot

Clear with no sales pressure.

We haven't moved in yet, but Rebecca was very friendly, helpful and clear during the sales process. We didn't feel at all pressurised at any stage.

Tim · 3 November 2023

★★★★★ 5/5

Trustpilot

Emma was a pleasure to work with and…

Emma was a pleasure to work with and made the transition so easy.

Rosemary · 23 July 2024

★★★★★ 5/5

Trustpilot

New build

Buying my second home and my first new build, Ellie at Melton Manor was so lovely, knew what she was talking about and very very helpful.

Megan · 31 October 2023

★★★★★ 5/5

Trustpilot

Excellent service,very professional

Barney sales advisor is professional, polite ,and nothing is to much trouble, we have been back and forth to the site on many occasions, he always takes time out to help you,you never feeled rushed or pushed into a sale .he introduced us to site manager who also took time out to explain everything on site showed us homes through there development stages,the showhomes are one of the best and cleanest we have seen.

Garry · 31 October 2023

★★★★★ 1/5

Trustpilot

Warranty repairs

At the beginning TW were good but now very poor. Customer care is out the window. I currently have a serious issue in my 7 month old house. I have water coming in up through the floor of my garage and most likely hallway (tiled floor). I’ve reported this in writing and via their call centre. I’m told this issue is not a priority and no timescale for any work on the issue has been given. It’s over a week now. Surely water leaking up through the concrete floor warrants urgent attention. What damage is it doing to my property. TW couldn’t seem to careless

AW · 19 May 2023

★★★★★ 5/5

Trustpilot

Recently Moved in.

Recently Moved in.TW have been brilliant. They built us an excellent, structurally sound house. Have sorted out snags with no questions asked. Champagne, hamper and stocked fridge on arrival! My scepticsm of buying a new home has been misplaced. Lynne & Robbie in Bracknell sales team have been awesome. Honest, kind and have bent over backwards to make sure we are comfortable

Paul · 2 July 2024

★★★★★ 2/5

Trustpilot

TW lied to me about service charge

When I was buying my flat in 2023 the TW told me that service charge is about £1300 a year. They didn’t tell me it was provisional or initial service charge. But one year on, now the real service charge is £2200. I was lied by TW. They lied to sell their flat. One of the reasons I bought the flat was the cheaper service charge.

Fahim · 18 April 2024

★★★★★ 1/5

Trustpilot

1 Meter

Stoneley Park CW14GLI am writing to express my dissatisfaction with the way your company has handled the construction of the Garage behind our garden. We agreed to lend you one meter of our backyard to facilitate your work in November last year, on the condition that you would return it by March. However, it is now May and you have not fulfilled your promise.This delay has caused us a lot of inconvenience and frustration. We have been unable to use our backyard for gardening or relaxing. We have also lost privacy and security as your workers have access to our property. We feel that you have taken advantage of our goodwill and breached our trust.We request that you return our backyard as soon as possible and restore it to its original condition. We also expect an apology and an explanation for the delay. We hope that you will take this matter seriously and resolve it promptly.Yours faithfully,Gilbert Chan

Gilbert · 15 May 2023

★★★★★ 3/5

Trustpilot

The part exchange scheme is not worth…

The part exchange scheme is not worth it, the valuation came in under £20000 as opposed to what you can get on the open market, regardless of upgrades etc and they would not pay towards the stamp duty. Also the reservation deposit is £1000 which no one mentions very expensive compared to other developers and the quality is not luxurious by any means. However customer service is ok just not very informative on costs etc.

Wayne · 29 September 2023

★★★★★ 5/5

Trustpilot

Hornbeam Gardens Micklefield

We moved into the new Hornbeam Gardens estate in Micklefield. I have to say the estate and home are exceptional. From the moment we reserved our new home both the girls in the office (Rebecca) and the site have been amazing. We have an autistic child and explained his sensory issues and they worked to offer alternatives to the basic white offered on the lower options choices . The day we moved everything went smoothly, we had one one or two minor snagging issues which were mostly rectified that day, we were even provided with an on-site skip in order to dispose of our moving boxes and rubbish. The build quality and care taken by this site is exceptional . As we have been here almost 6 months I wanted to leave a review to give a fair reflection on what it’s like living here and it’s beautiful. The house is everything we wanted and more . The site is still being worked on so there is site noise but it’s really not an issue. In respect of the old tip site I have to say it’s really not an issue-you do get the occasional venting smell, but it’s not often and we have read the site is being closed and turned into a reserve ,so it’s shouldn’t be an issue going forward. All in all this Taylor Wimpy site has delivered and if you are thinking of purchasing here we would recommend it .

Charlotte · 14 May 2023

★★★★★ 5/5

Trustpilot

Great experience

We dealt with Rebecca at the Kirklevington development. Great customer service. Welcoming, easy to talk to, knowledgeable, rational, really impressed.

Jon · 5 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Molly and Taz were so friendly and helpful and really made buying my first home an enjoyable experience! Thank you so much

Emma · 23 January 2024

★★★★★ 5/5

Trustpilot

Professional and easy to understand

Everything is presented in a very professional manner and to everybody's understanding.

Costel-Gabriel · 23 September 2025

★★★★★ 5/5

Trustpilot

5* customer service representatives

Lisa, Emma and Claire at St Augustine’s place, have been nothing, but excellent. From the beginning, there help and knowledge has been great, and always willing to answer any questions, we had due to moving to a new build for the first time. Their customer service is next level and this is exactly why we chose a new build from this development. Thanks once again! 😊

Ryan · 14 April 2024

★★★★★ 5/5

Trustpilot

Denise was excellent at the Aldborough…

Denise was excellent at the Aldborough Gate site , very professional and made the whole buying process a great experience

Daniel · 5 March 2024

★★★★★ 2/5

Trustpilot

Options for kitchen is terrible

The sales services of purchase is nice and good.However, when facing the options for kitchen is not a good experience. We are considering to upgrade our kitchen and been told that must take all the eletrical appliance in package. This is not flexible and not personalise for buyer. We have our own washer , we would like to use it back as the integrated washer is small capacity and not energy efficient. It is okay for us to pay for it as well，we just requesting not to integrated in and leave the open space door off, trim board base in utilty room for us to let us install our old washer and dryer. But we were told that TW cant help on it. Will it be wasting time and money for me to redo again after completion ? Definately a unhappy and unpleasant experience on these issue.

MC · 9 May 2023

★★★★★ 5/5

Trustpilot

Our sales executive Kate was very…

Our sales executive Kate was very friendly and knowledgeable and has made the whole process a pleasant experience so far .

Michael · 7 February 2024

★★★★★ 1/5

Trustpilot

Maidenfields, Sudbury - awful

Maidenfields, Sudbury site - the sales team are AWFUL they havent got a clue between them, Simi (cant remeber surname) in the sales office broke consumer code by misselling us. we were told, and had in writing, our plot would come with a carport - when in fact this was never the case. our house was filthy the day we moved in, paint and gloss still wet everywhere, all carpets stained so had to be replaced, painting was awful (more on the carpets than the wall) and the whole house had to be repainted top to bottom (and finished, they hadn't even sanded the woodwork down before painting). bath had to be replaced because to was damaged, installed the wrong colour sink and then damaged our worktop when they eventually installed the correct colour - all in all, would not recommend TW to my worst enemy, and would probably take a chance on a persimmon home over another TW home!Updated post 02/05/2023 - provided the requested details on 27/04/2023 and no contact since.Updated post 03/05/2023 - TW lying again claiming they’ve been in contact with me, I havent received contact from anybody regarding the above.03.05.2023 - latest disappointment, just discovered the handles on every single one of our kitchen cupboard doors has been installed by TW wonky so we can’t change the handles without it looking horrific - TW are saying they would never have sorted this snag, as it’s not a build defect and claiming the holes were predrilled off site

Vikki · 3 May 2023

★★★★★ 5/5

Trustpilot

Im a FTB with no experience at all

Im a FTB with no experience at all, buying a house with TWimpey in Ipswich. They were so helpful and gave me a lot of bonuses. Connected me with the people i need to make the process seamless. Always available to answer all my questions and Simon in Ipswich office was great. He took my through detailed history and explanation of all i need to know about the property. I learnt buying a house could be one of the most stressful things to do but my experience is different with TW. Thanks.

Opeoluwa · 2 May 2023

★★★★★ 5/5

Trustpilot

Hilltop View Chippenham. :)

We are having an enjoyable experience buying our first home with Laura & Liz at the Hilltop view branch in Chippenham. Being first time buyers we naturally have had a lot of questions and concerns but Laura and Liz have helped us every step of the way providing information, opinions and site visits to help us move forward. The friendly atmosphere upon entering the showroom is brilliant and you're simply put at ease because of it. We really hope that anyone else buying on this site feels the "welcome to the family" vibe that we have got from Laura and Liz as it makes this whole experience smoother and more personal. Thank you both. :)

Martin · 29 April 2023

★★★★★ 1/5

Trustpilot

Negligence. Company that does not care about customers

Ignorants, North East Branch.15 months on and we tried again to resolve an old issue, our garden and a new issue, poorly done floor joints (independent inspector report summary) and we faced ignorance.This is regarding the North East Branch. For the last week, we were trying to Speak to Paula and we received no communication. We reported the above matters. Ian and Callum arrived, checked the matters, told us the matters need to be resolved immoderately. However after they left, these matters were closed without resolution.We tried to call for the last 3 days in a row to speak to Paula, the manager, the call centre personals go for few seconds and then back with the same excuse, she is on another call and she will call you back. Guess what, she has never called back. We are plot 67, Kenton Bank Hall. Please Read my reviews of last year and you will know the story.

A · 27 April 2023

★★★★★ 1/5

Trustpilot

Mitchell Gardens Staffs, 7 years on and we still plagued and …

7 years on and we still plagued and having issues with Taylor Wimpy not getting the roads adopted by the local council, this is causing residents lots of stress and unnecessary cost when trying sell homes and in some cases are losing buyers. Taylor Wimpy you need to get this sorted out ASAP i think 8+ yrs is long enough to sort out this issue

Alan · 24 April 2024