Together Homes Retford reviews

★★★★★ 1/5

Trustpilot

The lack of timely repair to issues

The lack of timely repair to issues, and fudging responsibility for faults is shockingly atrocious. Months and in some cases a year after reporting issues I’m still chasing for repairs. They have no service level agreement and will never ever give a timeframe of when parts will be ordered, delivered and installed. I have a front door that does not meet fire door regulations and they have delayed repair since December 2022. A report submitted by the trades people to fix leaking roof has been ignored with ‘updates’ stating it’s at board level because of cost. This has been going on since summer 2022 with the inspection/report completed in February 2023. They will probably read this and make contact on here for show but there will be little action to actually fix the issues.Update 1: I replied to the message below immediately with my contact details, and like said, it was lip service! No action.Update 2: They said they would contact me by Friday 18 August. Guess what? Not a peep squeak! Numerous direct emails remain unresolved.

Abbey · 22 August 2023

★★★★★ 5/5

Trustpilot

Helpful advice and documentation for new build purchase

Very thorough run through of all the documents necessary for a new build purchase. All staff were very helpful and available on the phone too. Was allowed access to my new purchase to measure up in my own time and to get a feel for what it will be like living there. Most questions answered by the staff on site others by solicitors..a clear map of the ongoing stages of my purchase gone through in detail. There's a lot to take in but e mails and paperwork provided to explain everything. All very helpful

London · 22 August 2023

★★★★★ 5/5

Trustpilot

Customer service

Christine has been friendly, informative and very helpful in bringing clarity to what can be a complicated process.

Sofia · 21 June 2024

★★★★★ 1/5

Trustpilot

No accountability for bad workmanship

Had a leak 4 years after completion due to a nail they used when installing the skriting boards which punctured the hot water pipe. Took that long to rust through and start leaking. We'll as its warranty had ended they have said nothing they can do. No accountability what so ever additional other issues identified to them were ignored so I sorted it myself though these were minor such as scratches on the wall/chippend paint/bad sealant.Update 21/08/23 : I have send TW the current open escalation reference. If this review is still here then the issue still hasn't been fixed.

David · 21 August 2023

★★★★★ 5/5

Trustpilot

Fantastic customer service.

Mary · 27 May 2026

★★★★★ 5/5

Trustpilot

Amazing customer service!

We worked with Danielle and Annabelle at Wolsey Grange and they were fantastic with helping us purchase our first home!

Phoebe · 13 May 2024

★★★★★ 5/5

Trustpilot

Seems strange to write a review after…

Seems strange to write a review after only part of the process, so this has been crafted based only on my experiences to date.Warm welcome from the sales team at the site I'm buying one of the show homes from. Couldn't be more helpful at explaining the process and also detailing what is/isn't included together with answering all questions to this point.Let's hope that everything going forward is as smooth including the period after I've actually moved into my new home.

Simon · 15 August 2023

★★★★★ 5/5

Trustpilot

The customer service before and after…

The customer service before and after you purchase the property fantastic. Our lady Stacey was so thoughtful and really went above and beyond to help me with my move and any concerns I had.

Felicity · 20 June 2023

★★★★★ 1/5

Trustpilot

Just don't

Just don't. It's not worth it. All they want is your money and then the aftercare is absolutely atrocious. Issue after issue after issue and customer service who just ignore you or blame you as the customer. They don't care about communities just your cash. Don't take my word for it, countless videos, news reports and reviews out there. Do your research and avoid without fail!

Salad · 16 June 2024

★★★★★ 1/5

Trustpilot

The poorest lowest quality home's full…

The poorest lowest quality home's full of the cheapest fixtures and fittings that will need replacing after two or three year's.... To name a few things we have had to pay to replace shower enclosures, toilet cisterns, taps, front door, windows have blown.... The Windows and doors are not covered under a meaningful warranty. Thr priority is cost control over any form of quality.Then you have all the major defects that emerge..... Look at the positive reviews of those that have either yet to move into their home or only been in their home a short period of time. In three year's most people's view will be very negative....You have been warned.

A · 13 August 2023

★★★★★ 1/5

Trustpilot

After purchasing a TW house the…

After purchasing a TW house the customer service is shocking, we bought a house after a sale fell through so we didn’t get options, waited nearly 5 mths to get garden weed killed and still awaiting rotavation, saying we had top soil which I would love to know when as garden has not even been rotovated, meaning no use of garden through out summer. Excuse after excuse and called liars from one of the CS team as said they believe only what the workers on site and why would they lie, just one of many issues with them. I would never buy another house from this lot as customer service guy thinks he’s a tradesman in all areas and he’s rude and aggressive.Still awaiting a call back and TW asked for my details through Trustpilot and yet again no call back from TW they respond on here to make it look like they careWould like to thank the senior person from TW for taking time out of their day and contacting us, and to provide a suitable resolution.

Christine · 10 August 2023

★★★★★ 2/5

Trustpilot

11 years of issues.

Bought a TW nearly 11 years ago. Beset with problems from the start, damp proof course not cut back so water drained into my property, plumbing not sufficiently tightened so leaks under sink and airing cupboard, glass in windows not centred in frame so there's a gap in the kitchen window, missing keys for doors meaning we've had to get locked changed. But 11 years on the estate is still not up to a standard suitable for adoption by the local council meaning each winter the road goes ungritted, any potholes have to be filled by residents. TW Customer service mostly respond to emails and calls but are generally toothless to help sort issues and just refer you to the technical team. Save your time and buy from someone else.

Melissa · 10 August 2023

★★★★★ 1/5

Trustpilot

Customer service.

I bought a house in Rhoose, Barry.I have had an ongoing 3 year issue with my kitchen window leaking.The customer service is apauling. Taylor wimpy close jobs without telling you, close complaints without completing the complaint. The lack of information which they provide is terrible, you are constantly chasing their customer service department for info. The reps (handy men) they send out, come without the materials required to complete jobs but because they have come out they then close the job, and your back to square one.

Christopher · 9 August 2023

★★★★★ 1/5

Trustpilot

Been waiting 8 weeks for a bath plug……

Been waiting 6 weeks for a bath plug… customer service is absolutely shocking. Stressed to customer services that I have a newborn and need the bath to be working to which they advised they will sort. 7 days since my last email which I’ve had to chase and still no response. Absolute waste of time.8 weeks now and still no response from customer service, just ignoring my emails… disgusting service!07/08/23 Still ongoing… wonder when il get a response from customer service with an update. Called over a week ago and was told I will get a phone call back, still waiting for that phone call… again disgusting customer service

Joshua · 7 August 2023

★★★★★ 1/5

Trustpilot

Reserved a house Taylor Wimpy pulled out at the last minute

The title says it all really. Reserved a house with Taylor Wimpy as part of a part exchange. Asked repeatedly if the flying freehold would be an issue, was informed it would not be. At the 11th hour, when all that was left to do was sign the mortgage offer and the contracts, they pulled out.Left me with a sizable bill for conveyancing and a headache. I will never try to buy a new build ever again.

Ben · 23 October 2023

★★★★★ 1/5

Trustpilot

Customer Service do not respond to emails nor do they return calls

My partner and I have had issues with our bath mixer not putting out hot enough water since we moved in (Feb 2021!) Unfortunately the plumbers/engineers who came to fix the mixer said they'd need to smash a tile to get to it and needed to order a replacement and then return to finish the job. This was over 2 months ago and despite repeated emails to named and generic customer service email accounts, we have heard nothing - not even an acknowledgement.It seems as though the only way to actually receive a response from TW is to repeatedly email and then formally complain or post a poor review on social media. It is absolutely exhausting to continue to chase a 'Customer Service' department for service...

Cameron · 24 July 2023

★★★★★ 1/5

Trustpilot

Steer clear - aftercare non existent

The aftercare is non-existent, our neighbors have had the same treatment and it is widely known that customers are ignored once the house is paid for. We have had multiple security issues, water coming through the ceiling which we were told to ‘monitor’ because they couldn’t find the leak, putting our bathroom out of bounds for the past week with still no fix. Our silestone kitchen worktop had a stain on it which took around 10 months to get a resolve on, resulting in pulling out the kitchen area. The attitude of customer service is to weave in and out of any sort of repair and frequently lead customers into believing repairs are ‘not part of the warranty’. The worst mistake we’ve ever made was buying a house from Taylor Wimpy, awful with no care for customers. Avoid 100%

Kara · 21 July 2023

★★★★★ 1/5

Trustpilot

Extremely disappointed

The one star is for the friendliness of the on-site staff in trying to sort out multiple problems of a sub-standard new build. The ongoing, unresolved issues are too numerous to mention in full but two months after TW took the money I am still unable to move into the house on the Clover Meadows development in Barrow. TW refused my request to extend the completion date in spite of all the problems highlighted at the home demonstration. I now have to pay council tax and utility bills for a property I am not able to live in as well as ongoing storage costs for furniture that can’t be moved in until they have, among other things, installed a missing window. I await a new front door, the third refitting of the kitchen, the completion of the second fitting of the ensuite, the provision of keys that actually fit, a resolution to the poor quality of the “upgraded” bathroom, correction of a shockingly low standard of decoration throughout the house . . . and more. They have cleaned up the mould growing in the loft and promised to keep an eye on it but my confidence in their promises is now rock bottom.

Kb · 16 July 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A HOUSE FROM THESE ABSOLUTE…

DO NOT BUY A HOUSE FROM THESE ABSOLUTE SHYSTERS (unless you want to be replacing many of the fixtures and fittings within about 5 years!) Bought a house 3 years ago from TW and so far we've had faulty windows (to the point that they wouldn't shut!), faulty shower (that had to be completely replaced) and then the piece de resistance. The fitted fridge/freezer died. Completely FUBAREvery single time one of these things happens you will get the standard reaction from TW ' SORRY, ITS OUT OF WARRANTY, NOT MY PROBLEM MATE' Now that would be fine if it didn't feel like pretty much everything is made to self-destruct a few months after the warranty has run out. You really shouldn't have these problems with a new house. If I was you I would go to a smaller builder and one that maybe you can trust. These are not the builders youre looking for.

Dan · 14 July 2023

★★★★★ 5/5

Trustpilot

Seamless process

Firstly, the show homes are beautiful, excellent finishes and a cut above the one we saw the week before. Most importantly the house size was significantly larger and better priced. We chose the easy mover package and have just accepted an offer on my current house. Getting a record price for the property type and location. So far (touch wood) it’s been a seamless process. The ladies at the sales office Stacey & Donna have been excellent throughout! Very knowledgeable and explain every part of the process so there’s no surprises. I don’t plan on moving after this but if I do this would be my preferred choice 👌

ALISTAIR · 11 July 2023

★★★★★ 1/5

Trustpilot

If you don’t mind Taylor wimpy damaging…

If you don’t mind Taylor wimpy damaging your property then go for it. We live on the Hilltop View development and they’ve been using our drive (built by bloor) as a turning circle and damaged it to the state of no repair, digger tyre marks ripping up the driveway. Although they accept responsibility, their customer service is nowhere to be seen. Absolutely disgusting of a ‘4 star builder’. No respect for others property and quite happy to brush it off. Emails ignored other than ‘we’ll tell them to stop doing it’. If they don’t have respect for the neighbouring properties, good luck with your new purchase!!

Gareth · 10 July 2023

★★★★★ 1/5

Trustpilot

6 years down the line more faults…

6 years down the line and still finding fault in the build quality. We've dug up and replaced our hilly rocky garden. Had our ground floor, town house, ceiling replaced (moved out 2 weeks), and now have had to pay close to £1000 to have scaffolding up to fix the leaky guttering that was never secured to the house, other than with gutter clips. Not screwed to fascias, universal joints not screwed on. Severe leaking in heavy rain. Love our home and location, got us on the ladder. Really appalling build quality.

Greg · 7 July 2023

★★★★★ 5/5

Trustpilot

We have been so happy with the service…

We have been truly delighted with the service and the experience so far, and very excited to move into our new home soon.The house we are buying is beautiful, inside and out and the area in the Sherford development where we will be moving to, is everything we want from a place to live.Ali and Lauren, based in Sherford have both been so wonderful. We feel very informed and taken care of. They have also been very accommodating, working around our schedule.Thank you so much! :)

Victoria · 5 July 2023

★★★★★ 5/5

Trustpilot

Friendly and Helpful sales team

Lisa and Laura at Pentland Green are so friendly. They made us feel instantly at ease in what is supposed to be the most stressful time of our life. They are on the end of a phone with all the answers and are a credit to Wimpey Taylor. They are an asset and a great way to introduce customers to the many different types of wimpey homes. I also love the styling in the show homes - you should list where you can buy the furnishings etc to save us time looking online

Clare · 4 July 2023