Together Homes Retford reviews

★★★★★ 5/5

Trustpilot

Friendly and Helpful sales team

Lisa and Laura at Pentland Green are so friendly. They made us feel instantly at ease in what is supposed to be the most stressful time of our life. They are on the end of a phone with all the answers and are a credit to Wimpey Taylor. They are an asset and a great way to introduce customers to the many different types of wimpey homes. I also love the styling in the show homes - you should list where you can buy the furnishings etc to save us time looking online

Clare · 4 July 2023

★★★★★ 1/5

Trustpilot

Bought a new house in Glenvale Park

Bought a new house in Glenvale Park, which was delivered mid-February 2023. We contacted the site team about a number of issues that were flagged up in the snag report by an independent advisor and engaged with them mid-March. Since then, they have ghosted us in 3 separate occasions with the site team ignoring emails & text messages, promised a plan to resolve the issues we agreed on and then disappeared, lied consistently about tradesmen coming over to fix stuff and overall they have been completely unprofessional & borderline rude by lying to our faces & changing what they said on a regular basis. After much frustration, we contacted the main customer support team also copying in the site team (which did not bother to reply or acknowledge our email), and the CS team setup one item for us, namely an external plumber to come and look into our plumbing issues. They also notified us that everything else is being managed by the site team, but they cannot even give us dates (so, not managed at all, or maybe managed in a way that will resolve the issues after say 3 years taking into account current progress). Btw, the plumbing issue requires a second visit which 5 days after the initial visit has not even been planned yet, leaving us without water in the kitchen faucet. A complete bunch of unprofessional people trying to scam their way out of doing anything. We are going currently though the complaints policy (I am sure this will be another joke) and then escalating as much as we can, since we are not be treated fairly in any way shape or form.

Konstantinos · 3 July 2023

★★★★★ 5/5

Trustpilot

Great support and first class…

Great support and first class service!!! We are very grateful to Ms. Amber and Ms Carol two of the outstanding sales executive of TW Dargavel Village development in Bishopton .They have been an integral part and very helpful since the start of our journey to finally come out with a decision to choose and reserve a house to call it our new home .They are very informative, transparent and accommodating with all the queries and mind blowing doubts especially with regards to fees and extra cost needed to make our dream hone materialise into reality!!Basing from our personal experience we are forever grateful for what they have done!! May they continue to share their expertise to help others too to find their own true home!!

Maria · 3 July 2023

★★★★★ 5/5

Trustpilot

In the process of purchasing a property…

In the process of purchasing a property with TW at Orchard Park. The process so far has been smooth sailing, and our sales executive Jacqui has been brilliant. So approachable , efficient, and friendly.

MJ · 3 May 2023

★★★★★ 5/5

Trustpilot

Nicola Hamilton has been so very…

Nicola Hamilton has been so very friendly, helpful, professional and explains everything thoroughly.She has made the whole process so far very seamless

Irene · 27 February 2024

★★★★★ 5/5

Trustpilot

Elaine was really knowledgeable on…

Elaine was really knowledgeable on process and guided us efficiently through the reservation.

Nicola · 13 August 2024

★★★★★ 1/5

Trustpilot

Don't buy off taylor wimpey!!!!

The fitters turned up at 8.30 10.00 waiting on symphony guy at 11 at 12.05 I walked round to the local tescos to get my nephew as his mate something to eat asking the other 3 guys who I don't no but I am. Not that type of person only for 1 of them to say yes on returning there was an elderly looking guy approaching the van he started to tell the guys what they are going to do as said I am the client and I tell you what's going to happen which had been agreed with survivor on previous visit he told me no he had spoken with the supervisor and this is what's happening as you can appreciate this is the 5 th time I told the guy its done my way or not at all he didn't like it and left also he walk straight into.my property before I was back from tescos on his own I think that is unacceptable not even with one of the other guys I had met he walk striaght past them not even speaking before entering my house I expect something to be done about this and a apology for the way he conducted himself very poor representative from symphony I was going to carry out some of the work myself but after today taylor wimpey can get it all done I have emptied the units which needed emptying to now having to put it all back with nothing done I have my 89 year old mum who lives with me who now is going to have her dinner upstairs as the table is covered no were to sit I think its only right that taylor wimpey compensate me as the frustration and stress it has caused me is wrong Yours Gary Cubberley

Gary · 25 June 2023

★★★★★ 5/5

Trustpilot

Emma is very helpful and is making the…

Emma is very helpful and is making the process of buying a new home very pleasurable.

Roy · 18 June 2024

★★★★★ 5/5

Trustpilot

Fantastic staffing at site

Nicola was amazing on site. Very professional and knowledgeable. Nothing was a problem she was happy to help with everything.

Sharon · 3 April 2024

★★★★★ 5/5

Trustpilot

Purchase of Taylor Whimpey House. Ladden Garden Village Yate.

Having looked around for a new build to move to we came across Taylor Whimpey at Ladden Garden Village Yate Bristol.From the moment we entered the Sales Office we were put at ease by Kath ,Sam and Shannon.Having looked for a detached house we looked at the 4 Bedroom Town house, which we fell in love with.We then went on numerous occasions to make sure this is what we required Always welcome at the Sales OfficeWe then decided that this was right for us and proceeded to purchase the property having sold our own property. We are now waiting for the property to be finished.So far so good ,very helpful through the process, nothing is too much trouble.

Beverley · 22 June 2023

★★★★★ 1/5

Trustpilot

Buyer Beware

Very unhelpful, when we bought our new home 19 years ago, there were missing soakaway in the back garden, the floorboards were nailed instead of screwed so very squeaky, and there were no expansion joints in a block of 4 town houses, so we had to have a series of wall ties put in after completion. We realised their attention to detail was lacking, but never realised they had put our external fibre connection box behind the facia pillastra of our front door, so when the engineer came, he couldn't connect. They had no interest when I called, so I guess it's up to us to pay to resolve their mistake. Buyer Beware, nearly all the errors we found were hidden, and if we were not previously from the building industry, we may never have found the original mistakes/omissions that would have proved much more expensive to correct once the nhbc had expired.

Customer · 22 June 2023

★★★★★ 5/5

Trustpilot

Over the course of the last couple of…

Over the course of the last couple of weeks my family met all 3 of the Team at Shaw Valley, and had in depth discussions and viewings with them individually. All of us agree that each time the experience was a pleasure. Dealings with them during the offer and Reservation meeting stages was also top notch. Hard to praise them highly enough.

Bob · 23 July 2024

★★★★★ 1/5

Trustpilot

Stay clear

Absolutely shocking we reported broken glass in the grassed area outside our property after numerous punctures we reported it and nothing was done we then ended up with a vets bill after our dog stood in some.The area outside our home looks terrible 4ft of weeds and a half finished play park if you can call it thatRoads dug up without warning raised drains everywhere it’s a eye sore We recently carried out work in our garden when the digging began the workmen hit the electrical cable which was barely underground and knocked off the electric absolutely nothing there to warn or protect the cable again we reported it nothing done again surprise.

Nicholas · 21 June 2023

★★★★★ 1/5

Trustpilot

Dishonest and disinterested

When you think your experience with TW can't get any worse, somehow they manage it. We've been consistently lied to, ignored and fobbed off by the after sales staff in their contact centre and their manager. Asking a direct question never gets a direct answer, any uncomfortable questions are simply ignored. Issues are closed on Touchpoint with no resolution regularly and the staff on the phone cant give you an answer why youve got to phone up for the umpteenth time. We know people who have bought TW houses in other areas so the problems may be just in the NE business area.

Diane · 21 June 2023

★★★★★ 1/5

Trustpilot

Had to pay for some fencing work as my…

Had to pay for some fencing work as my fencing needed fixing (along with other things) and had to find and pay for a fencer to do it as taylor wimpey were taking too long.paid for the fence out of my own money, sent the receipt and im still waiting for the money to be refunded, its now 11 days.was promised yesterday it would be refunded.. low and behold it hasnt. How can it take so long to refund a customer who is out of pocket? once again just more bad customer service on top of the already awful experience ive been through. mathew woodwardits the manchester office, Hayley has my contact details already.

Mathew · 20 June 2023

★★★★★ 5/5

Trustpilot

Couldn’t have been happier with my…

Couldn’t have been happier with my experience! Livi and Dorothy were amazing, nothing was too much and they’ve made the process so easy. Nothing but the best to say about them!

Eliza · 12 July 2023

★★★★★ 5/5

Trustpilot

Jake has been great helping us through…

Jake has been great helping us through the process so far of buying our new home!

Emilia · 11 June 2024

★★★★★ 1/5

Trustpilot

After my previous review I had hoped…

After my previous review I had hoped things would get better, but after they have repeatedly failed to deliver on many promises, seeking help following the recent flooding just got a message saying that because I had tried to resolve the problem myself (ie to stop my garden being totally flooded) it was no longer covered by warranty and they would not help. I now would give them 0 stars if that was permitted.

Chris · 13 November 2023

★★★★★ 1/5

Trustpilot

This is my review at this stage of Buying

At this point in my purchasing journey of a new build in Coppid Binfield, I am withholding judgment, but I would appreciate contact from a responsible party in TW. My contact details can be got from Sales office Coppid Binfield Sales.Presently, I am encountering obstacles that leave me feeling manipulated & deceived. To ensure effective communication and possibly a solution. I feel at a chat at the site would be better and I will be able to explain myself well.The salesperson AT THE SITE says he has no time. I have been absolutely flexible with my timings - I have suggested Any day of the working week but at 1600hrs as I am working. Any time over the weekend. Though I have mentioned the date as 24/05/2023 it is a ongoing experience. PradeepI have not changed my review above but I am just adding a message for Ruby. Ruby, Thanks for your quick response. I have forwarded my contact details to TrustpilotPradeep

Pradeep · 7 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service Nicola is amazing and…

Fantastic service Nicola is amazing and is taking us through the process step by step.

Pauline · 26 June 2024

★★★★★ 1/5

Trustpilot

Horrendous After Sale Customer Service

They laid our front and back garden with contaminated soil filled with leather jackets which have eaten the turf we paid for. 8 months after moving in and we still are unable to grow any grass in our garden as they continue to ignore the problem. We essentially live on a dirt patch which isn't ideal when you have a puppy you're wife is expecting twins this summer Many other houses on the Meadfields estate are having this issue. Taylor Wimpy have promised multiple times they will send someone to atleast check what's going on and they still have been unable to do

Will · 1 June 2023

★★★★★ 5/5

Trustpilot

Michelle has been absolutely brilliant

Michelle has been absolutely brilliant! Lovely and bubbly person and really knows her stuff. Really recommend!

Rachel · 4 June 2024

★★★★★ 1/5

Trustpilot

If you want to buy a building site, go ahead!

If you want to buy a building site, go ahead!Over 12 months since we moved in and the snags declared on day 1 are still waiting to be fixed.Expect a garden full of potholes, mouldy skirting boards, wavey walls, broken tiles and a customer "care" team who couldn't care less, and provide empty promises on fixes that they have no intention of doing.The Manchester team should be ashamed of themselves and I have been recommending that people STEER CLEAR unless they want to be pushed into depression by the awful standard of finish and horrid customer service.

Callum · 30 May 2023

★★★★★ 1/5

Trustpilot

Poor aftercare at Meadowbrook Carlisle.

On-going poor aftercare and customer service.I have been trying to get my patio door fixed since March!I have called customer services over 10 times regarding this. They are friendly but not useful. They always apologise and say they will get a contractor to contact me as an emergency within 24 hours. Nothing happens. It is just lip service to try and get you off the phone as soon as possible.I would advise people calling to wait on the phone whilst they contact the contract over the phone themselves and arrange a date time via them.

Kapila · 29 May 2023