Together Homes Retford reviews

★★★★★ 5/5

Trustpilot

Great customer experience

You couldn't find nicer people to deal with when you go to site just to look around. Their not pushy, just give you all the details of houses for sale. Are more than happy to show you round the site so you can view the houses in various build stages. If you decide to buy they explain every stage clearly and will answer any question you have even if you think its a silly question.

JA · 26 January 2024

★★★★★ 5/5

Trustpilot

Been a fantastic experience from start…

Been a fantastic experience from start to finish at the Orangery development in Droylsden , from the onset with Gareth who I reserved the plot and ordered the extras with , then with Julia and Gillian who kept me upto date with progress right upto the point of completion. Simon the site manager has been a pleasure , he runs a tight ship and has some good tradesman working for him , which is evident in the quality of workmanship in the house.

Lee · 29 September 2023

★★★★★ 5/5

Trustpilot

I have found the whole experience so…

I have found the whole experience so great, Malcolm has been so helpful, supportive and accommodating. I am so grateful to him for all the time he has spent helping us to make this experience so enjoyable.

Mrs · 9 May 2023

★★★★★ 5/5

Trustpilot

I had an excellent experience at…

I had an excellent experience at Wixams. They were up front and honest about everything. They answered all my questions. There was good customer care.

Customer · 2 March 2024

★★★★★ 5/5

Trustpilot

Great sales team!

Friendly group of efficient people at the Shorncliffe Heights office. Geraldine in particular has been very understanding when it comes to some issues. Not often you see honest sales people especially Allie! ThanksElly

EL · 26 August 2023

★★★★★ 1/5

Trustpilot

Absolutely dreadful

Absolutely dreadful. I have lived in my home nearly 7 years. For nearly the last year I have been fighting back and forth to get taylor wimpey to give Internet providers permission to do a dig to fix there faulty works under the path by my property. I think Internet in this day and age is something we're all entitled too!! Not if you live in a taylor wimpey property apparently ! Would never recommend them to anybody! Bet they all have simple things like stable Internet in there homes!

Jessika · 20 September 2023

★★★★★ 1/5

Trustpilot

Abysmal. Not even worthy of one star but had no…

Not even worthy of one star but had no choice Lived on a new development for almost 3 years and we still have no roads or street lights. The development was first started over 6 years ago !!!No updates provided to any of us and fobbed off when they do eventually reply.Snagging took over 18 months to be completed and only after having to constantly chase them. We were lucky as some neighbours have serious ongoing snagging issues. Awful company with appalling customer service with a regional team who very rarely respond to our communication

Miss · 19 September 2023

★★★★★ 5/5

Trustpilot

Jordan and Amanda

The sale team, Jordan and Amanda were fantastic and very helpful. They made the process easy and simple. They were always quick to help and respond to any queries.

Dan · 30 November 2023

★★★★★ 5/5

Trustpilot

Very professional and friendly

Mandy is extremely professional, friendly and knowledgeable. Excellent customer service patiently taking her time to go through the house purchase process.

Emily · 14 May 2024

★★★★★ 5/5

Trustpilot

Melton Manner

Well Ellie and Holly at Melton Manner could not have been more helpful. Never to busy to take a call or answer an Email. Exactly how sales should be done thank you Both.

MR · 16 August 2023

★★★★★ 5/5

Trustpilot

Customer service is excellent

Heather · 26 May 2026

★★★★★ 1/5

Trustpilot

Kenton Bank Hall - shocking aftercare and landscaping

Kenton Bank Hall - shocking aftercare and site landscaping Last house sold Dec 2022 and the landscaping is appalling.2 foot high meadow, weeds, supposed sound proofing trees mostly dead and paths that have two areas about 5 ft in length that flood when it rains. Grass never been finished or laid and soil looks shocking. Children unable to access the play areas. We are sick of reporting this to TW North East. I have spent hours reporting this and numerous other issues incl mounds of rubbish amongst the landscaping, a wall 500 ft long of 5ft high weeds, bricks lying amongst the supposed landscaped area and whilst they sent guys to strim the weeds. It is a disgrace-why do we need to constantly constantly chase your inept customer service team on this?

Dale · 6 September 2023

★★★★★ 5/5

Trustpilot

We have recently moved into our new house at Wellington Place

We have recently moved into our new home with our daughter and dog, and couldnt be happier! Yvette and Kate in the sales office have been amazing and helped us every step of the way. They got to know us on a personal level and helped us with picking our extras, and allowing us around the plot numerous times. We are absolutely loving life in our new home so once again thankyou Yvette and Kate for the guidance on our journey xx

Holly · 5 September 2023

★★★★★ 5/5

Trustpilot

Customer service

Excellent customer service

Mubo · 1 June 2026

★★★★★ 2/5

Trustpilot

Not at the site for appointments even after open days

We had previously looked at the Blyth site and were impressed with the standard and sizes of the homes for the price, but when a new site was announced in Bedlington we were really excited as it looked like the homes were even better and still reasonably priced. This site was announced near the beginning of this year with an expected launch in May. The launch then got pushed back to the end of June so we waited patiently and booked an appointment as soon as the site launched, only to find out afterwards that the sales team are not actually at the Bedlington site, rendering the appointment completely pointless. Launching the site without the sales area or show homes being ready and expecting people to make a decision to buy without being able to view the site is pretty ridiculous. We've since been patiently waiting again for appointments at the site to become available, and recently noted that they're having their open weekend on 16th and 17th September, so we booked an appointment for the weekend after, only to get a voicemail the following day to say they're still not going to be at the site. Really bizarre that they're having an open weekend but are still not going to be open. We were really excited about getting a home on this development but now I'm really starting to question them as a company due to their strange business practices. It's like they actually don't want people to buy. It's also really annoying that it doesn't state on the appointment booking form that they're not at that site, only telling you AFTER you've booked the appointment. Really disappointed and starting to consider other developers instead who actually let you have appointments at the site you're interested in moving to.EDIT: Since writing this review we've had another call to say that they ARE going to be at the site for the appointment we'd made after all. Pleased to be able to finally have an appointment at the correct site, but still really frustrated with the way they do business.

A · 4 September 2023

★★★★★ 5/5

Trustpilot

Sam is very professional

Sam is very professional. And I imagine from his knowledge of his Product . And his personality. He does well for his Company. I can speak from my experience in the property Market .

MICHAEL · 12 July 2023

★★★★★ 3/5

Trustpilot

Customer service are terrible but house is nice

Relatively mixed review and feelings.Overall, house itself I really like, only real negative is the internal walls are quite thin so hard to attach things to the wall and the ceilings are so low. But I like living there and would buy it again. The initial sales process was very good and the sales woman very informative. When it came to picking options, they seemed to forget about us and we got a call saying these needed submitted immediately and we hadn’t even had time to see them. They managed to squeeze us in for an appointment and this got sorted, and I was really pleased with what we selected.We were fortunate in that we had very few snagging items and most were quite minor. However, most of them still remain as TW didn’t bother to fix them and we eventually gave up as so much time had passed. The most annoying ones were: a sink we upgraded was scratched and were offered a replacement or vouchers. We chose vouchers but although we chased a few times for these, they never ever arrived. Our biggest issue was probably that our shower broke and was freezing cold, in the middle of winter. It took over a month and several calls/emails about this to get it fixed. A light under a kitchen cabinet has never worked and the people sent out to fix admitted they didn’t know how to, and no one else ever came to attempt it, despite chases. The garden had poor drainage and the standing water was terrible, but when this was mentioned to the customer service team their response was the site manager says this is because you walked on it and there’s no issues with it. I can assure you, I didn’t walk on a mud pit. They never fixed it and it only got resolved when we hired a professional gardener. The parking has always been a bit of an issue, as the site map shows that there are multiple visitor bays around the site next to resident bays however, this has never ever been clearly marked despite multiple residents raising this. This means that people park wherever they want, including residents in visitor bays because it’s more convenient for them, and visitors don’t know where they’re allowed to park so at times residents’ spaces get taken. When asked to paint lines to clearly outline the spaces TW initially tried to fob me off by saying once the road was handed to a local authority so out of their hands, then admitted it had not been handed over, but point blank refused to paint any lines and said they won’t respond any further in the matter and can’t ‘police’ where people park. So people wo paid for their own spaces and have this written in a sale agreement don’t get to use them and visitors have no-where to park without causing upset!Roads have been resurfaced with no warning and I, and other residents, have been blocked in my home, and then unable to get home and had to leave cars in other streets (further exasperating the issue above) and TW blamed it on their sub-contractor saying they changed their schedule and that’s why they couldn’t ‘update’ us, despite never telling us about the work in the first place.Complaints about customer service were met with ‘Sorry for this, but I wasn’t the one dealing with them’ so no responsibility taken, blame always pushed onto someone else and no offer to resolve or compensate for anything. Ultimately their customer service is terrible, they will do anything and everything to avoid admitting fault, deal with issues, fix snagging and maintain the site properly. My advice would be to always go to NHBC if you have serious issues as this approach seems to be more effective than being a decent human being, asking nicely and following the process.

Lucy · 1 September 2023

★★★★★ 5/5

Trustpilot

Development at Letham Meadows

Alex at Letham Meadows was professional, informative and helpful throughout the reservation process.Clear guidelines given regarding inclusive costs, upgrades available and estimated build time.

MRS · 5 March 2024

★★★★★ 5/5

Trustpilot

Top level experience

Exemplary and so professional from initial welcome to current time. Emma, our sales exec at Kilwinning was superior in her informative process. Genuine warmth with comprehensive knowledge and understanding of customer care.

Michael · 30 August 2023

★★★★★ 5/5

Trustpilot

Great Development and helpful staff

Very helpful staff from the moment we first registered an interest in the TW development at Hereford. Questions have been promptly responded to and the process of reservation has been very smooth.The Touchpoint app is a particularly useful tool in reviewing options and finishes choices.Our only criticism would be the standards terms and conditions in placing a plot reservation. Being dependent on the sale of an existing property in order to be able to proceed to exchange of contracts we feel that the timescales required to be agreed to are a little harsh but understand that there are sales targets to be achieved. Overall we are very pleased with our proposed purchase and look forward to moving.

Alan · 29 August 2023

★★★★★ 5/5

Trustpilot

Moved into Vision and Meanwood in June

Moved into Vision and Meanwood in June. Having bought a new build before I already expected a few snags. Although I had a few issues including issues with flooring/leaks/ cracked tiles/ door handles the team were very accommodating and resolved my issues above my expectation. The site manager Ian and his colleague Joe have been great and are an asset to TW. If it were not for the impeccable service demonstrated by Ian and all the tradespeople on site, I would have likely rated 4* due to the various issues.

Mr · 25 August 2023

★★★★★ 5/5

Trustpilot

I’m incredibly pleased with the service…

I’m incredibly pleased with the service I received from the whole sale team at Taylor wimpy @castlehill whilst assisting me with my home purchase. Which seemed very daunting at first their entire team was fantastic every step of the way.From finding potential properties to helping understand the process of buying new build. The team were always available and communicated how each part of the whole process would move forward exceeded my expectations.I found the team very professional and kind throughout my home buying process. They answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.”Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process.

G · 25 August 2023

★★★★★ 5/5

Trustpilot

Toni on site at Ada Gardens was…

Toni on site at Ada Gardens was extremely helpful and very informative.She is a true professional and very experienced in dealing with clients.

Mr · 19 March 2024

★★★★★ 5/5

Trustpilot

Buw house

Lauren in the office at bramley lpark Warsash made for a very good and helpful way to buy a house experience.10 out of 10.9j

Mr · 27 February 2024