Together Homes Retford reviews

★★★★★ 5/5

Trustpilot

Gemma has been friendly and caring…

Gemma has been friendly and caring throughout the process and has pulled out the stops at every junction to help us. She really has made a difference. She also makes a great cup of coffee! But that's our secret.

Customer · 21 June 2023

★★★★★ 1/5

Trustpilot

Poor quality new builds!!!!

Poor quality new builds! TW left a brick missing from the back of house, left with live wires underneath a sink with blank face plate covers as not finished the plugs off even though house had been signed off. Sockets in kitchen wired up wrong, would turn on washing machine and it would turn the fridge on. Fan in the kitchen wasn’t connected to switch socket. Loft isn’t vented properly and has loads of condensation with tiny leaks. Bathroom shower has leaked 3 times and 2nd time said was fixed, they left it leaking underneath which caused mold, only noticed after months of leaking, it started coming through the walls. Windows are stiff and do not open properly, had to have a replacement on one of the windows. Smallest bedroom in my house is like an ice box, TW said to check they had done the installation properly would have to smash through the wall. Kitchen tap had to be replaced as washer kept going and tap wouldn’t turn off. Big cracks through the property and chunks of plaster drops off. Would not recommend!

Rebecca · 17 December 2023

★★★★★ 5/5

Trustpilot

Smooth and easy process

We reserved our house in June and were given a completion date of October/November. We expected a lot of delays due to weather and close to Christmas. We were pushed back to November/December but then received our keys on the 24th of November. Super pleased. They’ve always kept us in the loop. Came round straight away to view and put things in motion to correct the minor defects. It was such an easy and smooth journey and made buying our first home so fun and exciting.

Emily · 12 December 2023

★★★★★ 5/5

Trustpilot

Just bought a 3 bed Alton G at Woodside…

Just bought a 3 bed Alton G at Woodside in Rawtenstall. Smooth process from start to finish. Myself and my solicitor were kept informed at every stage by Ben in sales office and the legal team (Mahj). We had a target date for completion in mind and the team worked hard to meet it which we did and kept everybody in the chain happy. Gorgeous house im really pleased both inside and out, one or two little cosmetic touchups required but i believe these are in hand. 5 stars from me!

CollectPlus · 12 December 2023

★★★★★ 5/5

Trustpilot

It`s only the start of my journey but…

It`s only the start of my journey but got the plot I wanted and Jake has been very friendly and helpful with everything. Always there to listen and help. Thank you Jake

Mel · 12 December 2023

★★★★★ 5/5

Trustpilot

St Augustines Place

Had nothing but a positive experience so far on our new home journey. Bought a lovely new home on St Augustines place and the home, the site and the team have been great. Lisa in sales helped us reserve back earlier this year and helped us and kept us updated throughout the whole process. Even once we were in Lisa and Emma from sales have looked after us amazingly. We paid an external snagger to check our home and there were minimal issues found. The site team were quick and professional in rectifying those few issues and have been great in checking in on us. Neil who completes the quality checks and Ash one of the site managers have both been incredibly helpful. We were nervous at first when looking at a new build but I'm glad we did as we have a lovely, good quality family home.

Olly · 11 December 2023

★★★★★ 1/5

Trustpilot

Serious Leakage in 9 Cadence Way 16 months ago still havent been sorted.

Im the owner of No 9 Cadence Way - E20 1LR.After i got the house a couples of months then there was a serious leakage in August 2022 which made me and the family to stay in the hotel for a couples of days until they came to stop it temparatorly and they promised that they will send builder coming to do the inspection and change the carpets of the whole house. It will take up to 10-14 days so you can imagine how badly it was damaged. Up to now, after 16 months, i still havent been done due to some delays.The lady named Emma who take care of this issues is very difficult to reach. To be honest there was now ways to contact her or the team. I sent her email, message and also mentioned it to the emergency service couples of times so far to hope that someone will contact me to get the house fixed in mid Jan 2024 as they promised that they will do when the tenants move out on 14th Jan 2024. I will be on holiday in 2 more days for 5 weeks. I desperately need some one contacting me within 2 days to confirm the date they will do the work which is 15th Jan 2024. Otherwises the house cannot be let due to the bad conditions of the house at the moment.

H · 11 December 2023

★★★★★ 5/5

Trustpilot

Taylor Wimpy ( Hartburn grange)

I cannot fault Taylor wimpy at all. They have bent over backwards to help us on our new purchase. Samatha has been fantastic she has gone well over and above our expectations. We are looking forward to moving ln.

Robert · 13 June 2023

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. They’re great before completion but as soon as they have your money they don’t care! We have now been in our house 3 years and STILL have over 100 issues outstanding, NHBC deadline to resolve issues was over a month ago & still not done. Disorganised, they don’t follow their own complaints process, don’t follow timelines or respond when promised.

Jo · 24 September 2025

★★★★★ 5/5

Trustpilot

Wool Gardens Crewkerne.

Andrea at Wool Gardens Crewkerne was fantastic.Made us feel comfortable and there was no pressure sales.We got a great deal on the property and we couldn't be happier.

Simon · 5 March 2024

★★★★★ 1/5

Trustpilot

AWFUL AWFUL COMPANY!!

AWFUL AWFUL COMPANY!!purchased a new home - should be straightforward with no issuesThe whole of the ground floor shakes when the washing machine is on - they refuse to investigate thissmelly noisy drains - they refuse to sort this outstair tread loose and clonky - they tried to fix this this and it is still no goodkitchen finish dreadfulplugs in bathrooms were damaged on move in and overflow finisher missing - they have refused to replace theseRude staff, sales staff lied to us when reservingWe have requested copies of all inspection reports and this has been refusedIssues have been reported since June still not resolved - avoid at all costsSurprise surprise, more lies!! They refuse to investigate the whole ground floor shaking with the washing machine on - say we have refused works to be done(actually the contractors needed to get additional authorisation for the additional repairs to bd completed) refuse to share contact info - the “customer relations manager” needs some serious training - there is no customer service with this company - following this we will be going to NHBC and the news

Bev · 8 December 2023

★★★★★ 5/5

Trustpilot

The team in W-s-M have been amazing…

The team in W-s-M have been amazing every step of the way, Charmaine, Matt and Cameron have been very patient with myself and my partner during this process and have helped us massively, even when I was being indecisive on my kitchen and bathroom options, the team helped me to choose my options giving me as much time as possible. The team in W-s-M are amazing and would highly recommend any of my friends or family to the team for any future homes :)

Georgia · 5 December 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Engagement

We have been looking for almost a year at different developments in the area that we would like to move to. TW has had the best customer facing experience for us, they have never given us the impression that we were not welcome to come in and chat and look around even before we were in a position to buy. Throughout the whole experience so far, we could not fault them, they have kept us updated and are honest about expectations.

Mrs · 5 December 2023

★★★★★ 5/5

Trustpilot

Buckton Fields Northampton 5 stars *****

We have had first class service from Toni in the Buckton Fields site in Northampton. Toni is very knowledgeable and extremely helpful. We are only early in the new house journey but so far it has been fantastic.

Mrs · 4 July 2023

★★★★★ 4/5

Trustpilot

Thank you for your service

Thank you for your service. Sadly we had to pull out of deal due to some personal reasons.

Arslan · 16 October 2026

★★★★★ 5/5

Trustpilot

The service they providing is awesome

Justymol · 3 June 2026

★★★★★ 5/5

Trustpilot

Chris was extremely helpful

Chris was extremely helpful! He had an answer for every question, he took his time with us and made it a very enjoyable experience.

Hollie · 14 May 2024

★★★★★ 3/5

Trustpilot

Great house - terrible customer service post purchase.

Love our home and feel the purchase went well but the after purchase customer service has been really poor. We’ve had (in our opinion) small and acceptable snags but getting them resolved has been way harder than it should have been. Our CRM (for Wallyford) was really poor. Raised a complaint about this and don’t feel it was taken seriously by their Customer Director. Just such a shame to be undervalued in this tough market and would reconsider recommending going forwards.

Mr · 27 November 2023

★★★★★ 5/5

Trustpilot

Very good experience- Literally can’t…

Very good experience- Literally can’t fault the experience at all. Everyone is so helpful and knowledgeable. Alexis, Hayley and Claire were three people that literally helped us through the whole process and made us so happy in our new home!

Ruby · 26 April 2023

★★★★★ 5/5

Trustpilot

A smooth buying process at east…

A smooth buying process at east Hollinfield. A special thanks to Sam and Allison for their support and addressing all our needs throughout the process.

Maher · 26 July 2025

★★★★★ 2/5

Trustpilot

Noise issues - lack of soundproofing.

I am in the process of having my snags addressed. However, some of the things that have been raised were dismissed.For example uneven turf (visible to anyone who looks at it) and debris under the grass not removed. My main concern however, is with the noise that I get from the neighbours (I am end of terrace). When they walk up and down the stairs and on a landing I can hear them clearly. I could hear less impact noise when I had neighbours above me. Its really annoying and causes anxiety. Site solution is for me to put furniture at home. Really ??? We have a brick between us, how logically am I hearing someone walking on their landing that lives next to me? The problem is TW has not done any sound testing as they claim they used correct materials and so are not obliged to do so. I don't understand how they can prove its in the limits of 62 db. The noise makes is hard to live and enjoy the new house. As I said I had less noise with someone living above me and it was also a new built. There are solutions to this but sadly TW is not interested to resolve. Very disappointed. So unless you are interested when your neighbours are going to bed or having a shower, and don't like piece and quiet think twice before purchasing. Also be aware they really do not like professional snaggers and I didn't like the way they were implying it was waste of money, “as they look for snags to justify their role”. Believe me when you spent so much money on the new house, snagger cost is nothing and gives piece of mind. If you are confident in your product you don't have to worry about them.

A · 25 November 2023

★★★★★ 1/5

Trustpilot

Scholars Chase,Bristol- TW poor quality houses

Please, I would like to make clear I am not looking for TW to contact me when I am writing my review here (I already communicate with them in a different forum). My intention is that anybody that reads this, knows how bad quality houses they sell.TW does not take any responsibility for a pipework that is leaking because we found out about the issue after the 2 years defects period.However, they should consider that saying that it might have been broken recently, they would be acknowledging the poor quality product they offer.Or would you expect a copper pipe to be broken in less than 3 years?A gas installation is designed to last 40-50 years. Obviously, what they do not want to admit is the obvious explanation, which is that the leak has always been there.Under my personal opinion, they would cause less damage to their own brand if they recognised that it was an issue at the time of construction., , , , , , , , , , , , , , , , , , -Do not buy a TW home!We have been living for just 3 years in our new house and we keep discovering new issues every month (and I am not talking about small or cosmetic issues that can be easily fixed, I mean big construction defects affecting the building).Along with flooring issues-floor not flat-, leaks in bathrooms, walls that keep moving, creaking everywhere (all still to be fixed)… the last one we have discovered when someone came to do the boiler servicing yesterday, is that a gas pipe, embedded in walls/ceiling, has been leaking for 3 years!!!I prefer not to think that we have been exposed to such a big risk…just because someone did not do his job properly and nobody checked it before completion.Two different gas engineers - one from the boiler company and one from the insurance company- have already ensured that the issue was produced during construction of the house.Of course, we are now with no heating or hot water for the foreseeable future… and when we called to the Home emergency help line from TW the first thing we were told was that the 2 years guarantee period had expired.As you can imagine it is so frustrating that we have spent thousand of pounds on something that is only giving us massive headaches.(Veronica, Scholars Chase, Bristol)

Veronica · 21 November 2023

★★★★★ 2/5

Trustpilot

Main issues fixed but handled very poorly

I moved into my property in May 2023 and noticed that the front and rear doors to the apartment complex did not close properly. I must admit that I personally did not raise the issue with TW immediately (when I should have) but when I did escalate through to my customer relations manager in September, it was fed back to me that there were no issues and the carpenter had checked the doors already... However, the issues persisted and on occasions, the doors did not lock despite attempting to force them shut. On my return home today, I noticed that they had very sneakily fixed the doors as they now lock automatically without effort. In conclusion, I've found the way that they have managed the issue quite disappointing as they basically refused to acknowledge it and took months to fix it, even though the security to the apartment building was clearly compromised. Secondly, I raised a separate issue with my kitchen sink tap whereby it had very low water pressure. My customer relations manager mentioned that she would contact the plumber to investigate but it took almost an entire month for them to arrange an appointment with me. Turns out, the problem was that they had installed the incorrect tap and several properties in the area had been affected! Overall, not pleased with how everything has been handled.

ARHA · 20 November 2023

★★★★★ 5/5

Trustpilot

Seamless reservation at Meadowside

All the team at the Meadowside development have been excellent, but Stacey in particular has been amazing. She's been so friendly, helpful, and supportive right through my reservation journey, and genuinely excited for me. Nothing has been rushed and nothing has been too much trouble, she made sure I had all the time and information I needed to make decisions.The house style I've chosen is perfect for me and the optional upgrades offer all the choices you could want. It could have been a really stressful experience, but instead it has just been really exciting. The regular contact and updates make all the difference and I can't wait until my home is finished and I'm moving in.

Julie · 20 November 2023