Together Homes Retford reviews

★★★★★ 1/5

Trustpilot

We have had an ongoing leak from our…

We have had an ongoing leak from our main bathroom that has twice come through our downstairs ceiling. I was told last year by customer service that no leak existed, even though it came through our living room ceiling and damaged our flooring. The leak started again this week and after the plumber attended, he found a leak behind the bath and advised that someone would attend to repair it. I then received a ‘case closed’ email from Taylor Wimpy and when I phoned to say that the leak had not been repaired, I was advised that it was a ‘sealant issue’ and that this came under ‘home maintenance’. A leak significant enough to come through another part of the house is not maintenance - it is a constant battle trying to get basic issues rectified. Avoid.

Kara · 25 January 2024

★★★★★ 5/5

Trustpilot

Good communication on the journey of my…

Good communication on the journey of my new build

Jan · 30 May 2026

★★★★★ 5/5

Trustpilot

Informative and Enabling Staff

My partner and I visited on the Saturday to look at show homes and we were warmly welcomed by Helen at the Calderwood development. She was busy that day with appointments but redirected us to the show homes while attending to other customers at the same time. We also got to see some of the already built homes that were in move in condition; they are all beautiful homes with a great layout. On the following Sunday we went back to look a bit more and we decided to reserve one of their homes! Helen passed on information about us to Kayla seamlessly who was then able to progress our application. They also had a mortgage broker on site that helped us to understand our financial decision, very handy.

Josh · 24 January 2024

★★★★★ 5/5

Trustpilot

A really good experience

A really nice looking, well fitted and finished house in well cared for surroundings. The sales executive, Bryony Green, is very knowledgeable, not pushy and didn’t use any “hard sell” tactics. She worked hard to get us the right deal. The information on the house, both paper and electronic versions, is comprehensive. The way forward is very well mapped out, too, in terms of snagging, being shown how the house systems work etc.

Pete · 11 June 2024

★★★★★ 5/5

Trustpilot

Sales staff were excellent

Sales staff were very good. No hard sell. The process has been explained and backed up by software to track the process of the sale/build.Thanks Karen and Kelly!

Customer · 15 April 2024

★★★★★ 1/5

Trustpilot

We have been in our house for two and a…

We have been in our house for two and a half years now, every 3 months our drains get blocked and they have to come and unblock them, garden has been dug up 4 times about to be a 5th time, had countless people out to try and solve the problem, had an independent guy come out and he straight away said it’s a huge problem with the drain people not putting it in properly and it was gonna cost thousands to fix, Taylor whimpey have been awful throughout, once this problem is finally fix I will be hoping to move as the house it built terrible, with problems all over from the very start including a electrical problem which resulted in our fuse board melting, customer service has been terrible, do not recommend

Lewis · 22 January 2024

★★★★★ 1/5

Trustpilot

Health hazard.

Virtually no insulation in the walls. Zero insulation separating my property from my neighbours. Extremely cold despite the heating being on continuously. Heating bill for a 1 bed flat is £178 a month. Failed to meet building regulations in terms of acoustics. Not even a slight fail but a failure of 23DB. Major fire risks. DPC installed below ground level leading to severe mould in property. Independent mould survey established 1.6 million mould spores per cubic metre within the property. TAYLOR WONKY response? We’ll lay some carpet In your neighbours flat. Avoid at all costs.

Charlotte · 19 January 2024

★★★★★ 1/5

Trustpilot

Scam company and will make sure all your potential buyers know

You have sold us a home with lots of hidden faults original contractor came and diagnosed the issue you made me take unpaid leave and are basically calling him a liar saying that nothing but the hallway and living room need to be replaced when it's a faulty batch of carpet. Rebecca James in your customer care team is dealing and is utterly useless. You scam your customers and then refuse to resolve issues. I will be going down to the Thorn Field sales team this weekend to show pictures to all of your potential buyers to make sure they know not to invest their money with you. You're supposed to be reputable. I'm taking this to the New housing ombudsman as well as to the media. The amount of people you rip off and think you can just ignore is ridiculous.

Jade · 18 January 2024

★★★★★ 5/5

Trustpilot

Excellent sales staff

Excellent sales staff, Jennifer is brilliant. Love the house, everything we wanted. Excellent after care from Carole on the few snags we had.

Deborah · 12 July 2024

★★★★★ 1/5

Trustpilot

Pathetic build quality : poor roof valley gutter installation : Hole in roof leading to leakage from roof to fascia board

Pathetic build quality, issues after issues, an expensive purchase from TW in their so called flagship site Somerdale, Keynsham, Bristol. Customer services too slow, just finds ways to delay, not provide attention and fix for critical issues.One of a serious critical issue: hole in the roof reported now exactly 3 months ago (mid October 2023) within 2 years builder warranty, leading to leakage from fascia board. The hole in the roof is created by poor roof layout - e.g. the valley gutter from top of roof not leading with sufficient lead to base gutter leading to hole in the roof. One of previous contractor didn't responded to the ticket, second contractor has done 2 inspections done so far with no date to fix the issue.Initial complaint closed without any resolution. Raised a second complaint now and waiting for a final decision letter to approach NHBC to get the issue fixed.Avoid the builder at all costs. Build quality is poor and after sales customer services is pathetic.

Jasmeet · 17 January 2024

★★★★★ 1/5

Trustpilot

Ruining local towns and wildlife

Ruining local towns, causing more and more congestion and no care for the wildlife of the area. Shame on you.

Will · 16 October 2026

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Poor customer service. Do not actually listen properly. Nor do they deal with the issue. Cherry pick. Misrepresent, mislead and lie to try and dismiss ongoing issues. Don't return calls. Site Manager late for appt. No apology. Just awful. Houses aren't B rated EPC. Cannot be as house cannot be heated properly. Issue partially ignored and site manager basically misrepresented the issue.Honestly stay away. They are truly dreadful and petty.Reading their reviews it is clear they reply only to well starred +ve results. Ignore the real issues and that speaks lots about their attitude to those who raise concerns and object. Simply these reviews are ignored.The update from Ruby saying an outcome was achieved might be for them but actually they failed to investigate it properly. Failed to listen. Failed to even acknowledge they missed off issues I raised. Failed to discuss directly. Failed to follow up on what the sit manager told me. Overall a whitewash. Take heed TW are shocking when challenged about their staff attitude. Ghost you. Be warned.Here TW don't offer to investigate my concerns about Hartburn Grange site

Ray · 15 January 2024

★★★★★ 1/5

Trustpilot

Management company con

Don’t buy if FIRST PORT are management company! Instructed by TW and robbing us since 2012! Be aware! Also known on our development as “Taylor wonkey” use awful dodgy solicitors that didn’t remove certain restrictions on properties, this then had to be financially paid for by me when realised as the company used by TW were so rubbish they went bust! Also used company to do windows that went bust and windows weren’t fitted properly so took them years to actually fix………BUYERS BEWARE!

Vikki · 6 January 2024

★★★★★ 1/5

Trustpilot

Awaiting Response

Thanks for your reply to my question posted on 01/01/24 Ruby.I'm looking forward to seeing how your colleagues respond to this as they've not got anywhere to go as far as I can see?I'll allow them a bit of time to forward the information containing the answer I've requested, or to post it on here? I unfortunately don't expect to get it either way though, but I'll give them the opportunity to do so?Thanks again.----------Reply from Taylor WimpeyA day agoWe're sorry that you still remain unhappy Colin.We have shared your latest feedback with them for their awareness.Ruby

Colin · 3 January 2024

★★★★★ 1/5

Trustpilot

Disappointed

We moved in August and noticed a cracked window frame issue a month later which we reported to TW but they said it was a cosmetic issue and needed to be reported within 7-10 days of legal completion so the issue will be closed now. TW cannot help solve the following problems! Does it make sense? The current issue is clearly a quality-related one, and it's disturbing that the issue has yet to be actively responded to or investigated. Prompt and thorough resolution of such issues is critical to maintaining the integrity of the services provided.

Yeung · 3 January 2024

★★★★★ 5/5

Trustpilot

Excellent service

Sales negotiator Emma has been lovely helpful and just perfect. The process this far has been easy and faultless... her colleague Ryan has also been extremely helpful. No complaints whatsoever

Sean · 13 February 2024

★★★★★ 5/5

Trustpilot

Northfield View - Stowmarket

We moved into our new home at Northfield View in Stowmarket just before Christmas and we are loving it!We can’t fault Jacky and Rachel in sales. They were always available for updates and were pushing our sale and purchase through as quickly as possible. Rachel from customer care has been very supportive and we know if any issues pop up they will be sorted swiftly!Dale and the site team have built a stunning home and we’re so happy to finally be here! Thank you!

Paul · 27 December 2023

★★★★★ 5/5

Trustpilot

Amazing customer service so far.

Everyone has been really helpful so far through the whole process. A special mention to Andrea from Crewkerne who has always been at the end of the phone and more than willing to go above and beyond for us.

Brad · 4 July 2023

★★★★★ 5/5

Trustpilot

Informative and Kind sales advisor

Although I didn't end up buying a property, Mandy was fantastic through the whole process and kept me informed the whole way.

Sophia · 10 July 2024

★★★★★ 5/5

Trustpilot

Friendly and welcoming team

A friendly team with encouragement and helpful too

Louise · 26 May 2026

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

ADDED AFTER THE BELOW STATEMENT: "Do not be deceived by their response claiming that someone has reached out to me. They only contacted me initially when I filed a complaint and resolved it within an hour by stating that I am out of warranty."I am extremely disappointed with the product and the lack of accountability from the developer. I recently discovered a serious issue in my newly constructed house, a poorly installed bathtub that has caused extensive water damage. Despite the fact that the bathtub is still relatively new, it's evident that the installation was faulty from the beginning.Upon inspection by a professional plumber, it was revealed that a pipe underneath the bathtub was not securely fastened during the initial installation. This oversight has led to persistent leakage over time, causing significant damage to the ceiling and necessitating the replacement of plasterboard and insulation due to mold growth.When I reached out to the developer to address this issue, their response was shockingly dismissive. They claimed that the warranty had expired six months ago and, therefore, they were not obligated to take any action. This is unacceptable, as the plumber clearly identified the root cause of the problem as a flaw in the initial installation, a flaw that existed well within the warranty period.The lack of accountability and refusal to rectify a clear installation error is inexcusable. I strongly advise anyone considering this developer to think twice, as their after-sales service is abysmal. A company that fails to stand by the quality of their work and refuses to address legitimate concerns does not deserve the trust of its customers. I am now left dealing with costly repairs and inconvenience due to their negligence.

MB · 21 December 2023

★★★★★ 5/5

Trustpilot

Dealing with Linzi @Newton Farm was…

Dealing with Linzi @Newton Farm was very Welcoming , supportive and made our experience from day one in fact first moment stepping into her office caring and happy almost like family ❤️Thank you so much .

Marta · 12 September 2023

★★★★★ 5/5

Trustpilot

Gemma has been friendly and caring…

Gemma has been friendly and caring throughout the process and has pulled out the stops at every junction to help us. She really has made a difference. She also makes a great cup of coffee! But that's our secret.

Customer · 21 June 2023

★★★★★ 1/5

Trustpilot

Poor quality new builds!!!!

Poor quality new builds! TW left a brick missing from the back of house, left with live wires underneath a sink with blank face plate covers as not finished the plugs off even though house had been signed off. Sockets in kitchen wired up wrong, would turn on washing machine and it would turn the fridge on. Fan in the kitchen wasn’t connected to switch socket. Loft isn’t vented properly and has loads of condensation with tiny leaks. Bathroom shower has leaked 3 times and 2nd time said was fixed, they left it leaking underneath which caused mold, only noticed after months of leaking, it started coming through the walls. Windows are stiff and do not open properly, had to have a replacement on one of the windows. Smallest bedroom in my house is like an ice box, TW said to check they had done the installation properly would have to smash through the wall. Kitchen tap had to be replaced as washer kept going and tap wouldn’t turn off. Big cracks through the property and chunks of plaster drops off. Would not recommend!

Rebecca · 17 December 2023