Together Homes Retford reviews

★★★★★ 5/5

Trustpilot

Seamless reservation at Meadowside

All the team at the Meadowside development have been excellent, but Stacey in particular has been amazing. She's been so friendly, helpful, and supportive right through my reservation journey, and genuinely excited for me. Nothing has been rushed and nothing has been too much trouble, she made sure I had all the time and information I needed to make decisions.The house style I've chosen is perfect for me and the optional upgrades offer all the choices you could want. It could have been a really stressful experience, but instead it has just been really exciting. The regular contact and updates make all the difference and I can't wait until my home is finished and I'm moving in.

Julie · 20 November 2023

★★★★★ 5/5

Trustpilot

My new Easedale - Perrybrook, Brockworth

The on site sales executives Rachel and Sam are professional and helpful (however minor the query) and explained the process clearly and then worked with me to help maintain momentum on my sale and purchase.Since moving in, Rachel in Customer Care and the Site Manager Daryl have ensured any snags or queries are addressed promptly.I’m impressed with the high quality of finish (especially in comparison to other developments in the area), the fixtures and fittings used, and the level of cleanliness (and “sparkle"!) at handover, the house was immaculate (and I’m really fussy! 😊) All the little touches add up to make it a really special experience, from the Customer Service handover for familiarisation with the house and appliances (including a helpful list of serial numbers, ready for registering), to the brilliant DIY maintenance pack provided with paint touch-up pots, and the site team keeping me up-to-date on progress of snags raised once I’d moved in. I absolutely love my house!

Jane · 19 November 2023

★★★★★ 1/5

Trustpilot

Do not buy a TW home!

We have been living for just 3 years in our new house and we keep discovering new issues every month (and I am not talking about small or cosmetic issues that can be easily fixed, I mean big construction defects affecting the building).Along with flooring issues-floor not flat-, leaks in bathrooms, walls that keep moving, creaking everywhere (all still to be fixed)… the last one we have discovered when someone came to do the boiler servicing yesterday, is that a gas pipe, embedded in walls/ceiling, has been leaking for 3 years!!!I prefer not to think that we have been exposed to such a big risk…just because someone did not do his job properly and nobody checked it before completion.Two different gas engineers - one from the boiler company and one from the insurance company- have already ensured that the issue was produced during construction of the house.Of course, we are now with no heating or hot water for the foreseeable future… and when we called to the Home emergency help line from TW the first thing we were told was that the 2 years guarantee period had expired.As you can imagine it is so frustrating that we have spent thousand of pounds on something that is only giving us massive headaches.(Veronica, Scholars Chase, Bristol)

Veronica · 17 November 2023

★★★★★ 1/5

Trustpilot

Don't buy TW carpets!! Absolutely fuming

Originally wrote a good review but I have been in my house just over 2 years and I need new carpets as they weren't fitted correctly. I did complain about this but I ended up leaving it as the carpet fitters could never be flexible. I left it thinking it would be ok and too much hassle to sort but now my carpets are all bubbling up and coming away from the grippers. I had a carpet fitter come and stretch them but it didn't help. Do not buy carpets from them! I am fuming I have to fork out hundreds for new carpets so early. Apart from that the house is fabulous! Oh I also have scratched windows but apart from that please see my other review about the rest of my experience.

Stephanie · 16 November 2023

★★★★★ 5/5

Trustpilot

First time buyer experience

Jemma and the team in Franklin Park are very helpful in assisting me in choosing the right house to purchase. They had been very patient in explaining and bring me to the right offer.

Helam · 25 September 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Abi was extremely helpful in the entire process. Their recommended motgage advisors and solicitors are also great.

Iftikhar · 30 July 2024

★★★★★ 2/5

Trustpilot

We have moved on Friday 27/10/23 to…

We have moved on Friday 27/10/23 to kingsmoat new house and they confirmed that the house is ready and safe for moving. 2 days later , a major water pipe leak from the ensuite which drawn the living room and the walls and the ceiling. Imagine this is only in our 3rd day. I got electrified and my wife and my child now have anxiety and panic. I had to be off from my work for two days and my wife had to stop unpacking luggages . In addition, we did not get chance to clean the previous house before deliver the key although two weeks overlap. Also I lost the opportunity to buy my sofa with a good offer as no place to put in my new house. We lived without the living room for almost 12 days and we are still.My child in a bad mood and all of us lived in a nightmare. They came to repair the damage and we are still there.I understand that Mistakes could happen but if they happened , they needs to be audited and well compensated to ensure that will not happen again for any future customers. They need to revise their safety check list as it is not proper enough to accommodate people there. I was surprised that they refused to offer a reasonable compensation as I asked them to do some extra jobs like the garden rather than offering a cash which equal 18 pounds per night for more than 2 weeks that we suffered. which gave me the idea that they donot know how much harm they did to us and they do not care about their customers.The construction advised to make a formal complaint. I have not even been offered to accommodate in a hotel for the last 10 days till the work finish.I have been asked by the team to make a formal complaint per the policy and I am waiting their reply for which I will share it here after I receive the response to make it clear for every one.It is really a shame from them to deal with their customers in a negligence way as they did.Updates on 9/11/23, I have provided my details and my complaint number and I am still waiting a reply from their side.

George · 10 November 2023

★★★★★ 1/5

Trustpilot

Do not buy their houses...

Do not buy their houses because you are roped into using a maintenance service that charges huge amounts of money each year that you can't get out of unless you sell the house!These large companies only want your money. They make their houses too quickly so for the first 2 years, I was constantly requesting for them to repair big and small details of the house!

Julie · 14 August 2024

★★★★★ 5/5

Trustpilot

Sales

My sales lady Janine has been really helpful with choosing my options and booked appts around my work schedule, no problems encountered.

Julie · 4 June 2024

★★★★★ 5/5

Trustpilot

Susan has been excellent on the Burdon…

Susan has been excellent on the Burdon fields site

Luke · 24 December 2025

★★★★★ 5/5

Trustpilot

Special compliments to your staffs

I would like to inform you that the company has two very good employees. One of them is Telford site manager James. He explained to me in detail and carefully the rights and responsibilities of the house I will buy. What's special is the salesperson Di. She recommended your company's houses politely and professionally, and after understanding my needs, she gave me the best choice. I am now ready to buy a house from your company and hope to continue to live happily.

Pak · 5 November 2023

★★★★★ 1/5

Trustpilot

En suite like a fridge due to…

En suite like a fridge, constantly very cold. As a result we are constantly battling mould and struggling to keep the room warm. I wonder if this is possibly due to inadequate insulation or loss of heat within the room. It would be great to have this investigated further.The same applies to the hallway as it does not seem that a thermal door was not fitted.Update; they had been in touch but have heard nothing since.

Callum · 1 February 2024

★★★★★ 5/5

Trustpilot

Knowing what’s important for the customers requirements

Excellent service & extremely helpful .

MRS · 26 May 2026

★★★★★ 5/5

Trustpilot

Brightwell Lakes Development

We Visited the show homes at Brightwell Lakes Development viewing the 4 and 5 Bedroom houses. Very Impressed at the styles and layout of these houses. Rachel, is an amazing lady who showed us around, let us view by ourselves, but her knowledge, friendliness, approachability and professionalism surpassed none. Very experienced and answered all our questions, and explained the future development of the site, and provided us with relevant brochures, house plans and options available.

Peter · 21 February 2024

★★★★★ 5/5

Trustpilot

Great Customer service

Our experience with Di the sales executive at Thornberry Hill was great. She explained everything to us and gave us detailed knowledge of the process. this helped us to take a step.

Joyce · 31 October 2023

★★★★★ 1/5

Trustpilot

We have experienced an unbelievable…

We have experienced an unbelievable amount of issues with Taylor Wimpy ranging from having our signature forged on documents, snags that had risk of life (which were just ignored), and structural issues which were put under off and left for us to sort. Every time we try to get answers out of them we get lied to and lied to over and over again. Our entire development have been struggling with them where not one house has had a good experience

Michael · 29 October 2023

★★★★★ 1/5

Trustpilot

TW is a joke

TW is a joke. We moved into our new house on the 22 December 2022 Our garden keeps getting water logged they sent some one to rectify it but they just conditioned the soil and put down more grass seed, it is so water logged we can't even walk on it, there is a patch of gravel (paving stone size) outside patio door which doe's not make sense other than to trip you up, I have been reporting this and the narrow bit of front garden that they have left undone when everybody else's had been done since February just about every week. I have been promised a call back each time but never had one. Paint work in side of house is a disgrace you would think they had painted over sandpaper had to cut lumps of paint off with knife as the sander could not remove the lumps, a damaged bedroom window frame, kitchen cupboard were not fitted securely I had to pay to get a new kitchen fitted it was so bad (got another company to do that) I did not trust TW workmanship. I give 1 star because not allowed to give a 00

Elizabeth · 28 October 2023

★★★★★ 1/5

Trustpilot

Hornbeam Gardens - Micklefield

Moved in just over a year ago, neighbour behind us flagged a part of our window had come off so reported to TW. Firstly it took weeks for them to book anyone in to come and look at it. Finally when they arrived it transpired that the only way the damage could have been caused was that the window itself was broken when fitted. The engineer said it was a miracle it hadn't leaked. So clearly the site manager and site team aren't inspecting the work of subcontractors properly. This is a 3 storey property and the window in question is on the roof, so no way of noticing it myself. Now a further 2 weeks down the line, i've had to chase everything up myself and the customer service team just give wooly noncommittal answers. Asked for a formal complaint to be raised to be told that I can speak over the phone about it, which just indicates to me they don't like to put things in writing. Happy enough to take your money but as soon as you're out of the initial period where you have an allocated person to deal with issues, they don't care. If it isn't resolved immediately i'll be submitting a report to NHBC about the standard of work carried out.

Truan · 23 October 2023

★★★★★ 1/5

Trustpilot

We wanted to view a house at Heathy…

We wanted to view a house at Heathy Wood, received a phone call from a lady informing me we had to look at affordability before we could view a house next weekend. Explained we would use our own mortgage advisor, told no we still had to consult with Taylor wimpy to check our affordability. No other new build has insisted we do this and as a result they are potentially Losing a big sale. Very rude and felt quite degraded by this company and certainly will not consider in the future. Maybe they should adopt a similar culture to Bellway, Riverdale and other new builds. They might actually sell houses then. Very short sighted company I have since received a request for someone to contact me and they have not bothered with making any contact either. Shocking customer services and apparently a company like Taylor wimpy should not be marketing in this wayWell today I visited Ockley park and met two extremely friendly professional gentleman, that deserve to be recognised, and although TW have a policy, they have certainly given me faith in humanity again. Fantastic gentleman, excellent service. However I still want a response this week from TW head office, telling me in order to view their Ransford house only a soft search would be done to look at affordability when I fact this was an outright lie and a full credit search would be done. Stopping people to view homes all to use hard sell tactics and take a mortgage with whom they provide. They have this week, then I will go to the papers, fortunately I have a witness that heard my conversation with their mortgage service that clearly stated it was a full search. Disgraceful behaviour !!!!

Donna · 22 October 2023

★★★★★ 1/5

Trustpilot

Shocking after care service

Customer service shocking they don’t want to deal with issues unless it can be sorted. Had issues with the smell of the drains when washer and dryer on they came out twice and didn’t do anything then when I complained again was told I was outside my 2 year warranty. Tons of people on the same estate have the same issue yet they won’t address it. Appalling and would never buy from them again. Chance to send contact details would have been beneficial before an updated response. Shame you’re not as quick at responding to emails so quickly.

Melanie · 12 October 2023

★★★★★ 1/5

Trustpilot

Frustrated TW customer

We put a review up a few months ago and did speak with a director and things were happening. It did not last long as the customer agent they assigned us will not return calls, we call and leave messages and she has not returned one yet, they do not read emails they send generic responses. It’s frustrating as they respond to the emails with answers that are not relevant to the questions. Email says someone will be out in 7 days and when you ask after 7 days it 28 days. They email to say one company will fix most issues and we have had them before for other issues and they tell you we don’t do that, these guys are gardeners to repairing render on outside wall and drainage. We were also told we would not have any more contact with a particular customer service person and they are also emailing us, we still have outstanding problems, TW never again would I purchase a house from you.Ruby we need to talk with someone as passing it back to regional office we all know what happens there, they ignore and customer service agents are non verbal as do not return calls. So I do not understand why it’s getting sent to the same people we have issues getting response from.Ruby this is exactly what I said in previous comment, why do customer service agents not return calls, we spoke to a director previously who was the only one who made any sense and listened, and they do respond with emails but clearly do not read them correctly and when you call to talk to them, they are always unavailable. Why do customer service agents not return calls. So frustrating dealing with TWNo response again and still awaiting a call back from the customer service person who was put on our case. TW just send your complaint back to the office your complaint is regarding and then silence again. Does any of your customer service representatives have voices.

Twinkle · 11 October 2023

★★★★★ 5/5

Trustpilot

Amazing!

Amazing & support through the reservation process so far. The girls at Netherton grange are amazing.

Kathryn · 16 October 2026

★★★★★ 1/5

Trustpilot

The worse customer service I have ever…

The worse customer service I have ever experienced!!I was swore at! Told to just use credit cards to make the sale happen!!After being swore at I decided to pull out the deal and the reply I got was yeah we understand not everyone can afford our house's. Vile, toxic sales room! And everything that happened all got swept under the rug as if I didn't even exist. If any form of TW higher management read this feel free to contact me as I have all the evidence in writing. I have tried speaking to management and nothing has been done to help.

Jordan · 8 October 2023

★★★★★ 4/5

Trustpilot

Requires Communication Improvement

Me and my partner have been looking for a house and came across the beautiful Braxton homes. When we booked our appointment we assumed we would be able to see a house. When we got there the sales advisors had the reservation paperwork ready so we felt a little rushed. The house we are also looking at is not built either which would have nice to know. Other than that, I cannot fault them.

Melissa · 20 February 2024