Trusted Agent profile · Retford
★★★★★
1,198 reviews across 1 platform
Trinity Fields, North Rd, Retford, DN22 7GF
Part of Together Homes, see every office.
Together Homes's office in Retford, at Trinity Fields, is rated 4.2 out of 5 across 1,198 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Together Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Retford.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
TrustpilotFrom start to finish Nicola made the…
From start to finish Nicola made the process of buying our new house a pleasure, keeping us informed on all the major milestones and helping us choose our options.
Thank you Ken for taking the time to leave a review with us!Ruby
3/5
TrustpilotGod works in mysterious ways!
We have been waiting many months for a Ransford property to be released on Barcud Coch, Edlogan Wharf, Cwmbran. We were recently informed by the sales office that it had been released with an asking price that we felt was rather excessive for the area based on current house market prices on the estate. Hence we made an offer lower than the asking price being told that TW would put our offer to head office. We were cash buyers with nothing to sell so we had hoped for a good deal. We heard nothing further back for some days so we emailed TW sales office saying that we had heard nothing further reiterating our original offer but had a surprising response saying that it had been reserved by another party and therefore SOLD. TW really don’t care about their potential purchasers only greed, bonuses and maximising their sales profits. The only saving grace is that we have since looked at the area in greater detail and found out that they aren’t building a second canal crossing for some years so the main roads won’t be made up for a long while due to construction on future phases. We would have had heavy plant, equipment and machinery passing our front door daily with all the associated mud, dust and noise that goes with it. It was also noted that there has already been reported issues with petty crime, antisocial behaviour and we noted defects in the property with damaged garage doors, the garage being used for builders storage, poor garden drainage, shoddy pointing, leaking down pipes and defective patio doors etc. TW intend to build a playground and two large playing fields adjacent to the property which would have attracted unruly local youths and no doubt antisocial behaviour along with football and golf balls being fired aimlessly into the air and high annual service charges for the site upkeep. God really does work in mysterious ways and TW probably saved ourselves us a whole lot of hassle and grief. It shows to us how it is so important to do your research. Thank you TW.
We're so sorry that your experience has not been better Malcolm and we will share your feedback with the regional office for our onward learning.Ruby
1/5
TrustpilotVERY VERY BAD, Disgusting, Unethical
VERY VERY BAD. They said sold-out completely in that site. But again 6months later They advertised a plot available for sale and ready to go. I and friends are calling from last 1 week, all calls going directly to the voice mail. No response to voice mails, viewings request messages, call back requests. Really this is really disgusting.. and unprofessional.These people are making buyers fools with their tactics. this is not ethical.. Reach me on: 07404105405
Thank you for providing your contact detail we have been advised that the regional team have been in contact with you.Ruby
1/5
TrustpilotStay away new build nightmare
New build house bought on the help to buy scheme at 50% ownership with Sage housing. The property is on the Spring croft development in Winsford.Mould issues around house as damp course is failing, air vents inside not working as should, cooker hood not doing the job it is meant to do, the list goes on. As i bought the house with sage housing i have to go threw them to resolve issues, but i have only met hurdles and obstacles trying to resolve issues. Its a bad build and a nightmare first home for me, will be speaking to housing ombudsman again. Its sad, you don't expect the house to be in such a state and also be treated as if you are low level nobody, to be polite.
We're very sorry this has been your experience Imran and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern. Ruby
1/5
TrustpilotWorse develper at Glenvale Park. STAY AWAY
I bought a property at Glenvale Park and this being the most expensive item I have ever bought has also given me the most grief. On completion, a lot of snags were reported, site team took the keys to my house but for 2 months nothing was done. In the end, I had to get someone in privately to sort some out. Landscaping not doneBroken seats left inPedestal not fitted properly Car Charging point fixed at the back of the houseHoles in floor and wallsFront door bent and not fit properly Mortar joints disintegrated etc. Some of these issues are still outstanding with no resolution dates in sight. Site seems not to care as I have made many contacts but chosen to do nothing
We're sorry that this has been your experience with us Michael. We have been advised by the regional team that they are in regular contact with you regarding the concerns raised. Ruby
1/5
TrustpilotAvoid at all costs
They are great, until you get the keys.Then every single form of compassion from all members of the team go out the window. Nightmare to deal with, waiting moths for answers. Then to get fobbed off by everyone. Literally could not advise people anymore than stay away from taylor wimpey if you want to remain sane.*edit following reply* even though we are in the 2 years builders warranty still and because the office are ignoring reports.
We're sorry that this has been your experience with us Nathan. We have been advised by the regional team that they have referred you to the extended warranty provider for an independent review of your concerns raised. Ruby
5/5
TrustpilotBrightwell Suffolk
We have been waiting to buy a house on the Brightwell development Suffolk for over a year and now we finally have one. We met a couple of staff in particular that have been so helpfully through the whole process of buying our new home Simon & Rachel who we cannot thank enough. It has been a rollercoaster for us having to sell two properties to get the new home but Simon Long has helped us every step of the way with great communication and updates as well as good advice which helped us buy the property thanks.
Thank you Mr Smith for taking the time to share your experience to date and we are delighted that you are happy.Ruby
5/5
TrustpilotSales team in Folkestone fantastic
Sales team in Folkestone fantastic. Couldn’t be more helpful and friendly
We're so happy to hear about your positive experience with our Folkestone team. We truly appreciate your kind words. Ruby
5/5
TrustpilotGreat service! Lovely homes!
From the website to the show homes, everything was easy and designed with care. Lorraine at Duncarnock went the extra mile to make sure we got what we wanted and made the visit memorable for buying our first home! True star!
We are thrilled you have found what will become your first home so thank you for sharing this.We'll ensure that the team get to see your feedback too - will make their day!Ruby
5/5
TrustpilotDebbie was very nice and answered all…
Debbie, Karl and Sarah was very nice and answered all our queries. Very welcoming and offered us drinks at the start of our appointment. Nothing bad to say for now and I hope it continues that way until everything is completed and settled
Thank you for sharing your experience with us Kim - we really appreciate your kind words about Debbie, Karl and Sarah!Ruby
1/5
TrustpilotWould never buy from thus unethical…
Would never buy from thus unethical builder. Once they have finalised rhe completion and had your money. They wash there hands of you . All loveliness right up to the day of exchange after hat they don't care . Even down to items they have fitted in the house that have more than 2 years guarantee they will not help . Soon as you call its, Sorry your out of your 2 year warranty you need to contact the manufacturer. Call NHBC they don't care either so have a fault with your hone past 2 years . Your on your own .
Your feedback is really important to us Keri and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
1/5
TrustpilotTheir legal department is a joke
Their legal department is a joke! Provided wrong advise for a year and want to wash their hands of it. Costing time and money. Very poor service.Please don't ask for my contact details to resolve this because you are very sorry it has happened. Speak to your legal department as they will know me and ask them to answer my emails if they want to resolve it!Update since reply: No, that is not correct. They have washed their hands of it!
We're sorry that this has been your experience with us Neil. We have passed your feedback on to the legal team who have advised that they are in regular contact with you. Ruby
5/5
TrustpilotThe Atrium - Overstone
The Atrium - OverstoneSusie, Neil and the team have been great throughout the whole process. Always willing to help no matter how small the issue.
Thank you for your lovely review.Paul
1/5
TrustpilotCold Home, Risking Children’s Welfare!
Multiple issues with the home after we moved in, TW use and send cowboys to rectify but keep finding issues a year later. The front door to my home is letting in a considerable amount of draughts to the point where actual ice particles are forming on the inside of the home. The passage where the front door is located is also the location of the homes thermostat so the heating controls are false and the home is difficult to keep at a desired temperature due to the cold winds coming through the passage.I become increasingly concerned when my children’s bedrooms (aged 20 month and 7 month) were dropping below 13 degrees during the night due to the cold air travelling up the stairs into their rooms. Despite the heating being on inside the rooms, the landing radiator is controlled downstairs and the cold air pouring into our new home has now forced us to move the children into our room in cold nights.Had TW send an operative round to inspect the front door. They send a bricklayer to look at it which I found was not suitable and he said there’s nothing that can be done and suggested they are cheap doors and he would never buy a TW home. Great news.I then proceeded to get an actual CERTASS registered door installer to inspect who found the door was rattling in the locked position due to a faulty mechanism which prevented the door to come away from the seals. The threshold had been screwed into which can break the weather barrier on the door, and there was a gap under my door which was not sealed which would be the cause of water coming in.Sent a copy of this report to TW with the offer to purchase a more superior door myself for over £1,000 if they were able to contribute under £300 for the labour. They refused and said the door is like this because of the design from the manufacturer… No consideration of customer satisfaction, child welfare and overall quality of the homes they provide.
We're sorry that this has been your experience with us. We have passed your feedback to the regional office and they have advised that you should seek independent advice. We're sorry that we are unable to assist you further. Ruby
5/5
TrustpilotReserved!
Angela has been so helpful from the outset. Really appreciated being able to see the plots to make an informed decision about which one to buy. Really helpful updates throughout the reservation process and feel so well informed.
Thank you for taking the time to share your experience with us Lauren - We really appreciate it!Ruby
5/5
TrustpilotFrom day one entering the sales office…
From day one entering the sales office I was greeted by the sales girls whom were very welcoming. They were very informative and gave all information required, they knew each question I had asked. Made me feel at ease and the sales office had a lovely vibe to it. I’ve visited other TM sites and I had never received the welcoming I received from both Donna and Stacey, first class service. They show rooms were well looked after and features. Well done TM! Keep up the good work.
Thank you Miss Ferguson for taking the time to share your experience with us.We will make sure the local team get to see your kind words.Ruby
5/5
TrustpilotWell looked after by the Sales Staff
We were well looked after by Nicola who gave us all the information we needed to make the decision to buy. Her colleague Alex was also very helpful and kept our little dog happy while we were busy with Nicola.
It's an exciting time ahead!Thank you both for letting us know about your experience to date and I will ensure that Nicola and Alex gets to see your kind words.Ruby
5/5
TrustpilotLoving our new house!
From our first viewing to moving in Ellie and team have been brilliant. Any small snags have been dealt with promptly. Thank you!
We're so glad to hear you had a positive experience with Ellie and the team. We appreciate your kind words and are happy to hear that any issues were resolved promptly.Ruby
1/5
TrustpilotSimply terrible......
Simply terrible......What hides behind the walls and under the floor's will terrify you. Major defects, non compliant issues. Not just that but TW source the cheapest fixtures and fittings that hardly met basic standards.. to think that in 5 to 10 year's you will need to pay to replace doors and windows. That within a few years internal fixtures and fittings break, like shower enclosures, taps and toilets, light and plug fittings.....The year's you will face battling to get leaky dorma Windows, skylights, roofing and incorrectly installed false chimneys fixed..... Getting your house insulated correctly...... The list goes on and on and on.Worse still are the lengths this company goes in removing freedom of speech on the social media platforms whilst themselves posting incorrect statements. The false statements they make on their own website.A truly deceitful and immoral company. They will give you committments and make agreements to then break these.Seriously stay WELL away.
We are sorry you remain dissatisfied Adam, we will ensure that your latest feedback is passed to the regional office for their awareness.Ruby
1/5
TrustpilotMoved in June 2023 to Buckton Fields .
Moved in June 2023 to Buckton Fields .. carpets have started to wrinkle in some areas .. somehow the carpet fitters for TW have made the assumption that the problem has been caused by dog urine ! They have not even been out to assess ! All because my dog happened to be in one of the photos I submitted ! How dare they make such an assumption.. also having big problems with drainage in the back garden .. it’s a muddy bog and the grass has died .. I don’t have the required amount of top soil or adequate drainage . I do clean the dogs feet when they come in from the garden but when it looks like this it’s going to have an impact on the lounge carpet yet the area manager for TW has closed the case re carpets ! Disgraceful. Am awaiting Kelly’s to put better drainage in so there’s obviously a problem. Very very unhappy with TW customer service .. or lack of ! . The problem is ongoing … Nov 23 is when I first raised concerns with the carpets .
We're sorry that this has been your experience with us Helen. We have been advised that the regional team will make contact to review and we will look into this further. Ruby
5/5
TrustpilotGood communication on the journey of my…
Good communication on the journey of my new build
We appreciate your kind words about our communication. Ruby
1/5
TrustpilotWe have had an ongoing leak from our…
We have had an ongoing leak from our main bathroom that has twice come through our downstairs ceiling. I was told last year by customer service that no leak existed, even though it came through our living room ceiling and damaged our flooring. The leak started again this week and after the plumber attended, he found a leak behind the bath and advised that someone would attend to repair it. I then received a ‘case closed’ email from Taylor Wimpy and when I phoned to say that the leak had not been repaired, I was advised that it was a ‘sealant issue’ and that this came under ‘home maintenance’. A leak significant enough to come through another part of the house is not maintenance - it is a constant battle trying to get basic issues rectified. Avoid.
Kara, we have been advised by the regional team that the relevant contractor was appointed and there was no leak identified and we have been advised that they have been in regular contact with you.Ruby
5/5
TrustpilotA really good experience
A really nice looking, well fitted and finished house in well cared for surroundings. The sales executive, Bryony Green, is very knowledgeable, not pushy and didn’t use any “hard sell” tactics. She worked hard to get us the right deal. The information on the house, both paper and electronic versions, is comprehensive. The way forward is very well mapped out, too, in terms of snagging, being shown how the house systems work etc.
Thank you for letting us know!Ruby
5/5
TrustpilotInformative and Enabling Staff
My partner and I visited on the Saturday to look at show homes and we were warmly welcomed by Helen at the Calderwood development. She was busy that day with appointments but redirected us to the show homes while attending to other customers at the same time. We also got to see some of the already built homes that were in move in condition; they are all beautiful homes with a great layout. On the following Sunday we went back to look a bit more and we decided to reserve one of their homes! Helen passed on information about us to Kayla seamlessly who was then able to progress our application. They also had a mortgage broker on site that helped us to understand our financial decision, very handy.
Thank you for letting us know Josh!We'll make sure that the local team gets to see your brilliant feedback!Ruby
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Tell us what you need and we'll put you in touch. Together Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Retford.
