Trusted Agent profile · Retford
★★★★★
1,194 reviews across 1 platform
Trinity Fields, North Rd, Retford, DN22 7GF
Part of Together Homes, see every office.
Together Homes's office in Retford, at Trinity Fields, is rated 4.2 out of 5 across 1,194 reviews on 1 platform.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional customer service from Jacqui
Jacqui has been so accommodating and helpful, there is nothing she won’t do to make the process of buying our new home easy. There has been some bumps on the road when selling our own property and Jacqui has been there to reassure us.
Thank you for sharing your experience with us!Ruby
5/5
TrustpilotThe site sales executive Samantha at…
The site sales executive Samantha at Hartburn Grange is helpful, friendly and goes out of her way to make the process as simple and stress free as possible.
5/5
TrustpilotShirley and Nicola at springhill…
Shirley and Nicola at springhill gardens are warm welcoming and provided me excellent customer service
We are so happy to hear you had such a wonderful experience with us. We appreciate your kind words. Ruby
1/5
TrustpilotThey advertise on their website that…
They advertise on their website that their houses go through detailed quality checks but the multiple professionals didn't pick up the error in my boundary until I raised the issue. No CO alarm, so unsure how NHBC inspector passed the house. 1 meter long debris and other obvious mess left in the home which again shows no proper inspections took place. Turf laid over concrete hoping I would not find out. They don't follow NHBC good practice nor their own 'Consistent Quality Approach' guide and use the excuse that it's within tolerance. Meaning subpar standards is fine for them. Total of 80 issues raised for a small 2 bed so far in a span of a few months. Also, the sales and their manager are not to be trusted. Communicate via email or recorded telephone calls where possible is my rule now.
We're sorry that this has been your experience with us Yvonne. We have passed your feedback to the regional office who have advised that they are in contact with you regarding your concerns raised. Ruby
1/5
TrustpilotI am here once again writing up a petty…
I am here once again writing up a petty complaint because my agent are refusing to fix issues and pointing fingers at me. I have all the proof in the world but unfortunately trust pilot does not allow me to upload pictures. Incompetent consisting off hamfisted Scottish builders who can’t even do one simple thing. And these Scot’s pride themselves slagging of “made in china” products…as if your handy “Scottish” work and craftsmanship is any better. Total joke
Your feedback is really important to us Ken Fung and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
5/5
TrustpilotJackie at Weldon Manor was extremely professional …
Jackie at Weldon Manor was extremely friendly, professional and listened to what we were looking for, she went above & beyond to obtain our requirements for our new house. It's an absolute pleasure to deal with her.
Thank you for taking the time to share your experience Sharon.It is most appreciated.Ruby
1/5
TrustpilotHouse still defective and roads unfinished over 2 years on
I still have many outstanding defects with my property after living at Connect@Halfway (Sheffield) now for over 2 and a half years. I’m constantly receiving false promises from them to rectify the defects.The estate roads remain unfinished years after the final property completed. Very, very poor after sales service. Once they’ve got your money they’re not interested. I’ve damaged three tyres on raised manholes in the snow which TW refuse to reimburse.My advice if you’re buying is to get any major issues resolved BEFORE you hand your money over.
We're sorry that this has been your experience with us Nathan. We have been advised by the regional team that they are in regular contact with you.Ruby
5/5
TrustpilotThey are brilhante!
They are brilhante!Very supportive!Claire went through with all details with us, and we are more than happy with the all support!Great company, great incentives as well!Highly recommend.
We are thrilled to hear about your positive experience! It's wonderful to know that you found our team supportive and helpful. We appreciate your kind words about Claire which we will share with her right away!Ruby
5/5
TrustpilotFirst class service from Carol at Lunar Rise
From the first point of contact with Carol, at Lunar Rise, it’s been nothing but a pleasure to speak to her. Nothing is ever too much, she is honest, professional, takes the time to really understand what you are looking for in your next home, and everything is delivered with a smile and a warm, sunny disposition. The development looks wonderful and is great value for money, being built under the new building regs etc. Highly recommend!
Thank you for sharing your experience with us, it is really appreciated!Ruby
4/5
TrustpilotHelpful Staff members
My Experience:While I haven't stayed at Taylor Wimpy Datford yet, interactions during the booking process were positive.Staff demonstrated helpfulness and professionalism, indicating a commitment to resident satisfaction.Pros:Staff dedication and professionalism contributed to a smooth booking experience.As mentioned property appears going to be well-maintained, promising a comfortable living environment.Suggestions for improvements:Recommend considering the addition of amenities like a gym, GP surgery, food store and cafeteria to enhance resident experience.Introducing these amenities could further distinguish Taylor Wimpy Datford as a desirable living space within the community for future residents.
Thank you for taking the time to share your experience so far Seema.Your feedback is invaluable to us and is being reviewed by the regional office for our onward learning.Ruby
5/5
TrustpilotBryony and Michele has been amazing
Bryony and Michele has been amazing, both in helping us secure the plot then taking their time in talking us through the plot itself and exactly what we are purchasing.
Thank you for taking the time to let us know about your positive experience. We'll be sure to share your kind words with Bryony and Michele.Ruby
1/5
TrustpilotMy experience with Taylor Wimpy has…
My experience with Taylor Wimpy has left much to be desired. Despite being initially attracted to Lancaster Square due to the promise of a reasonable service charge, Taylor Wimpy's failure to uphold their end of the bargain has been disappointing.The quality of construction in my flat is subpar, evidenced by frequent issues with the water supply and boiler. Despite recommendations from professionals, Taylor Wimpy refuses to address these concerns adequately, jeopardizing resident comfort and safety.Furthermore, Taylor Wimpy's communication and responsiveness leave much to be desired. Concerns raised regarding missing pipe work and malfunctioning gates have gone unaddressed for weeks, demonstrating a lack of accountability and commitment to resident satisfaction.Overall, Taylor Wimpy's misleading pricing tactics and negligent construction practices make them an unreliable choice for property development. Prospective buyers should exercise caution and consider alternative developers with a better track record of quality and integrity.
Your feedback is really important to us and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
1/5
TrustpilotDisgraceful Company
Disgraceful Company, With only there interest at heart! I'm a single parent who thought I was buying my dream home for me and my children instead ive been battling for 3 years affecting my health and life. I have lived in my home for over 3 years now and still have a garden that is completely un-usuable to now again be told its down to homeowner maintenance and not the fact my garden is predominantly clay based. Customer care does not exist for this company, its never there fault and you have to battle for anything to be put right. Each time I have raised an issue it has been a long old battle for them to actually listen to my concerns and accept they are in the wrong as every time myself, my children and my pets have been to blame and then after an investigation it has become apparent that it was indeed Taylor Wimpeys Fault.
Thank you for providing your contact details separately, we have passed your feedback to the regional team who have advised that contact will be made this week. Ruby
1/5
TrustpilotAwful customer service and also…
Awful customer service and also disrespectful contractors who come in to do a job and make the issue 10x worse. Ignored by the customer service department, garden is unusable house has over 100 snags. TW never does anything they say they will never turn up to co ordinate works it’s like I’ve moved into a reno not a new build the amount of work we’ve had to have done is unreal and as I say garden unusable and TW no idea how to rectify it so are now ignoring us
We're sorry that this has been your experience with us Sarah. We have passed your feedback to the regional office who has advised that they are in regular contact with you.Ruby
5/5
TrustpilotAbsolutely impressed by all aspects of…
Absolutely impressed by all aspects of the house buying service. Gareth is a lovely man and very helpful and friendly. He is a credit to your company
Thank you for sharing your experience with us Anthony. We will pass on your kind feedback to Gareth!Ruby
5/5
TrustpilotVery professional,efficient service.
Very professional,efficient, and top-notch customer service. Quality of houses is excellent. Mandy at Melton Mowbray is exceptional at what she does.I will rate her 10/ 10 .I would definitely recommend.
That's great to read. Thank you for sharing!Ruby
4/5
TrustpilotSuperb staff
Amazing staff - Angie and Emma extremely informative and helpful. Could t do enough to help us. Really impressive. Angie keeping us up to date all the time. Very professional and friendly.
We're happy to hear that our team was so helpful and informative! We appreciate your positive feedback and are so glad you had a really impressive experience. Ruby
1/5
TrustpilotCouldnt build a pigsty
Having bought a home from TW in 2017, in the first 18 months we had to have 3 new kitchens fitted, all three bathrooms, retiling, all the floors up, garden dug up four times due to waterlogging, it turns out our home has insufficient foundatio s to even hold a one story garage up, TW simply ignored the plans for the house. Do not be fooled in thinking that the nhbc will help you here as anything reported to the builder within 18 months is the responsibility of the builder to put right and nhbc simply refuse to get involved as long as TW have made a promise to repair, even if that repair is wrong and not legal. The only way is to take these people to court at your own expense. This company does not care about the impact it has on family life, rescources your emotional or mental wellbeing. This company is abusive and really should be held account table for the crap they churn out. I don't even authorise a one star review.There are hundreds upon hundreds of people that I have spoken to personally who all face serious issues like us , who don't have the means to take these builders to court and no one else can enforce the builder to do anything. TW force ppl to sign non disclosure agreements in return for doing repairs, it's bribery and abuse. That way noone realises how bad this company is as there's no record of itnand people keep nsivley buying these homes thinking this company really can't be that bad. Let me assure you, they are.
We're sorry to read that this has been your experience Claire. Your feedback has been passed back to the relevant teams.Paul
1/5
TrustpilotBuy elsewhere
Note their verified (invited reviews) score high. Suspicious?It just gets worse.I tried to raise a complaint with them about the ill mannered rep they sent together with a contract plumber who was equally as bad due to his lies and contradictions.Head office refused to investigate their own staff who they are responsible for. Passing the buck to anyone but themselves.They are an utter bunch of wasters. SERIOUSLY. Look elsewhere. As their reply says they are not interested in customer care. Utter laughing stock and just don't care about service
Thank you for providing the requested details, Ray. We understand that the local office have already been in touch regarding this matter, we note that you remain dissatisfied, however there is nothing further we are able to add. Paul
2/5
TrustpilotLack of communication
Overall, TW have been ok at solving issues when we initially moved it. We had to come to an agreement over a few things but it was all sorted. Their communication is something they can improve on. As more and more of the development opened up and more traffic appeared, they added additional signage on shared drive ways (numbered bays) and a sign on our street that says “no parking” after several issues. I contacted them again recently to ask for more appropriate signage of the street name. As I am constantly getting incorrect mail, food deliveries, groceries, Amazon, dpd you name it, I have had it. I get them for “road” and I live on “drive”. Initially this was fine, mistakes can happen. But it is often 4/5 times a week. To the point it was disrupting sleep - my partner and I work shifts during the night so sleep in the day. I contacted TW to ask for help, given the additional signage put in place before, thinking they could help again. I should explain we live up a dead end with no sign other than the one right at the beginning of the main road which is high up a lamp post and difficult to see. They have got back to say - no and no real reason given. I’ve asked to speak to someone regarding an explanation and all they can do is tell me they are satisfied with their decision. Yet again, poor communication from TW which is not a surprise as this seems to be a tactic they use. Customer services take a week to send a one line email and don’t even have the decency to call back. I’m not asking for something they’ve never been before so I don’t really know how they can reach that conclusion. They also asked me to go and look for the street signs - that’s not my job. They have staff for that. I am keen to speak with someone from TW and hope this trust pilot review can help me.
Thank you for your review. We understand the regional Business Unit has been in regular contact with you regarding this matter. We are sorry you remain disappointed.Paul
5/5
TrustpilotExcellent after sales experience
Excellent after sales experience. Greig at the Maidenhill Development West of Scotland has been great at dealing with any snags and offering support throughout the after sales experience. Quality of work has been great.
Excellent review David! We will share this feedback with the team at Maidenhill. Ruby
1/5
TrustpilotSwordy Park, Alnwick Northumberland. Elusive Mr David Ambercrombie. (Director TW)
This is our second family home we have purchased through Taylor Whimpey, first house was a great experience, some problems as you would expect regarding finishes and warranty but they got sorted. Second home, where do you start!! Our home has been flooded out twice with surface water coming from the back of a field, this problem has been going on for nearly a year and still no resolution. Our garage has been flooded eleven times now and everything inside is mouldy, rusty and damaged. TW have stop responding to emails, phone calls and their emergency contact number is terrible. Mr David Ambercrombie who is one of the directors for TW has now decided to stop replying to any emails and calls. The credibility of this man is terrible, I don’t know how he looks at his self in the mirror. He’s a liar and deceitful, full of false promises.Hopefully he’ll have the decency to make things right. My advice to anyone is when purchasing a home from this company, make sure every conversation is put in writing for evidence based, so if there is a problem big or small you have a record. This is now being handed over the solicitors and Northumberland County Council for investigation soon as this is crazy. Let’s hope we get some sort of a reply….
Your feedback is really important to us Shaun and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
5/5
TrustpilotFrom start to finish Nicola made the…
From start to finish Nicola made the process of buying our new house a pleasure, keeping us informed on all the major milestones and helping us choose our options.
Thank you Ken for taking the time to leave a review with us!Ruby
1/5
TrustpilotVERY VERY BAD, Disgusting, Unethical
VERY VERY BAD. They said sold-out completely in that site. But again 6months later They advertised a plot available for sale and ready to go. I and friends are calling from last 1 week, all calls going directly to the voice mail. No response to voice mails, viewings request messages, call back requests. Really this is really disgusting.. and unprofessional.These people are making buyers fools with their tactics. this is not ethical.. Reach me on: 07404105405
Thank you for providing your contact detail we have been advised that the regional team have been in contact with you.Ruby
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