Trusted Agent profile · Retford
★★★★★
1,193 reviews across 1 platform
Trinity Fields, North Rd, Retford, DN22 7GF
Together Homes's office in Retford, at Trinity Fields, is rated 4.2 out of 5 across 1,193 reviews on 1 platform.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic experience with GARETH of riven stones in Blackburn
Gareth of riven stones in blackburn is a fantastic guy. He is detailed, very organised and articulate. Followed us up, never gets tired, very energetic and highly enthusiastic. We will recommend Tailor wimpy again to friends and family for this awesome and lovely experience with Greth
Thank you for taking the time to leave a review with us!Ruby
5/5
TrustpilotThe Friary Meadow team are very Knowledgeable
The experience I have had in the initial process of purchasing a property from the Friary Meadow team has been exceptional. Thank you to Sue and Chloe for giving me a detailed breakdown of what I needed to know about the property.
Thank you for your sharing your experience with us and we appreciate your feedback about Sue and Chloe which we are delighted to share with the regional office!Ruby
5/5
TrustpilotThe whole process
The whole process with Elaine, the sales executive, from initial viewing of the show homes, to choosing the home and the options, was an easy and enjoyable process. Everything was explained thoroughly and the folder of information is very helpful.
That's great to read, Jean. Thank you! Paul
5/5
TrustpilotVery professional team - Edlogan Wharf
We are in the process of buying our first new build home. The team at Edlogan Wharf are not only professional but have excellent communication and customer service so many thanks Tina and Louise
Thank you for your kind words. We're thrilled to hear about your positive experience. We appreciate your recognition of Tina and Louise's dedication to providing excellent customer service which we'll share with them right away!Ruby
3/5
TrustpilotBe prepared
From the beginning our journey was smooth with TW and their staff, clear communication ect. However, since completing and moving in the communication is extremely poor, having been ignored multiple times over email regarding problems I have raised and even when logging things on touch point no reply again or it takes 1-2 months to hear back. They will also try to give a whole BS story on it’s not their problem ect, do not take it! Fight your corner and even go into the office in person to make a point if need be. My front door safety chain broke after 8 months and I was told it’s nothing to do with them…considering we use our back door not our front.. if you have supplied something of poor quality then indeed it is your problem. I do regret buying a new build as parking is such an issue. Some houses are only allocated 1 space to a 2-3 bed house therefore people are parking in visitor spaces leaving no spaces for actual visitors. Believe me when I say once they have your money they do not care!!! It’s a shame really as I love my new community but I’m hearing more and more people are agreeing with my comments.
We're sorry that this has been your experience with us Jaimie. To allow us to pass your feedback to the regional office we have reached out to Trustpilot to gather further contact details to ensure contact is made.We hope to hear from you soon!Ruby
5/5
TrustpilotMeeting Jay Miah of Cromwell Place was…
Meeting Jay Miah of Cromwell Place was a dream come through. He made it so easy for us to secure our first property. Took his time to explain things to us and was very honest. Thanks Jay for making our dreams come through you are a star
Thank you Daniel, we appreciate the time you have taken to share your experience with us!Ruby
1/5
TrustpilotLook at the date - disgusting
Appalling company. They built our apartments which now turn out to have cladding issues and even worse non installation of fire safety products behind the cladding so another possible Grenfell; they agreed to do the work back in march this year but here we are in nearly September an nothing doneDate of experience: 30 August 2021小 Useful 2& ShareReply from Taylor Wimpey3 Sep 2021Further to our fire safety funding announcement and following EWS1 assessments carried out on the buildings at your development, we remain in close contact with your management company, First Port, as well as other key stakeholders involved in the design and construction of the buildings. This is to review the findings of the surveys undertaken and further understand the scope of any remedial works required.We remain committed to working with FirstPort in order to reach a resolution for residents and for any queries FirstPort continue to be best placed to assist.
We understand your frustration with the delay in remedial work. We strive to deliver excellent service and are committed to addressing any concerns. We understand that the team responsible for the works have been in touch to provide you with an update and that they have committed to providing a further update at an upcoming residents meeting. We hope that this meeting will give you the clarity you are looking for.Paul
5/5
TrustpilotThe sales team have all been great…
The sales team have all been great making the process of buying our new place as pain free as possible.
We're delighted our team made your home-buying process smooth. We appreciate your positive feedback on the build quality. Ruby
2/5
TrustpilotOur home has defects
Our home has defects, which were signed off, but clearly not inspected, nails through the roof membrane for one, defective tiles another, all well and good if you like looking at the sky while in the loft. not really what a roof should do. The new road was installed with the drains uphill, the mortar used had too much sand in so you could scrap it away with a ball point pen, and trying to get answers some 2 years later is a challenge.
We understand your frustration with the defects in your home. We appreciate you bringing these concerns to our attention and we understand that the local office are in contact with you, in line with our complaints process. Paul
5/5
TrustpilotCustomer Service
Fabulous customer services from the staff team at Calderwood, allowing us to view multiple plots on the site before making our final decision. We appreciated their honesty and not using pushy sales tactics.
1/5
TrustpilotWorst builder and terrible build quality!!
We live in an estate where TW built 14 high end houses and sold them for over £1.5m each.Every single resident has had problems with no insulation, roof leaks, no sewerage pipes- so wastage comes out in your garden. After 10 years residents are still paying a heavy price for this cowboy builder who had useless third party contractors doing the job… TW is not interested in providing a decent build as they hire cowboy to build these properties. I’m aware they are building 10,000 house and I would never buy a house from this builder ever again. I have wrote to the CEO and all I have had is the 2 fingers shown to me with no reply ! TW only worships your money and once fall for this trap you will regret it. To make matters worst the 10 NHBC warranty is literally like toilet paper not worth as the paper it is written.AVOID BUYING A TW HOME AT ALL COSTS!!!No doubt after reading this TW clerical staff will write as if they are concerned and will offer to help on Trustpilot but the truth is, behindthe scenes they will do absolutely nothing to remedy the concerns. When they wanted to sell the house they were begging me for my money paid my stamp duty and once my money was banked in their favour the 2 finger came up quickly as a response to the Mickey Mouse build with sewerage pipe no existent… AVOID AVOID
We understand your frustration and disappointment with the issues you've experienced with your home. We take all customer feedback seriously and are committed to ensuring our customers have a positive experience. We're sorry that this doesn't appear to have been your experience with us. Paul
5/5
TrustpilotAndy & Stella at Sewell Meadows made us…
Andy & Stella at Sewell Meadows made us feel very welcome from the moment we walked into the office.They both took so much time explaining how the process would work, and after some sticky moments we were able to proceed and hopefully will get our new home.
We really appreciate you taking the time to share your experience with us Mr Webster!Ruby
5/5
TrustpilotWe liked the professionalism of the…
We liked the professionalism of the sales team.we know its their job, but they made our experience a pleasant one. Only down side, we made an appointment for a Sunday and arrived to find the office closed. Checked phone and found they notified us while we were driving. We live 1 hrs drive away. However, we still had another look around and it did not put us off. These things happen, hence still give 5 stars. Looking forward to moving in to a nice bright new home.
Thank you for your kind words about our sales team. We are delighted to hear that they made your experience a pleasant one. We understand that it can be frustrating to arrive at a closed office, especially after a long drive. We appreciate your understanding and are always working to improve our communication processes. We are thrilled that you are looking forward to moving into your new home.Paul
1/5
TrustpilotAvoid at all costs
Avoid at all costs! As FTB's, we thought we would get a lovely house in the South Wales Edlogan Wharf site, given we spent a lot of money on it. We are now resorting to sharing our story with the media to show the poor quality of our home.We found over a hundred snags and major issues. From an incorrect boundary to poor drainage in the garden. Many walls out of tolerance and loose fitted toilets and showers, including creaking floors. We are broken with how poorly our house has been built. Too many issues to have to deal with.
We're sorry that this has been your experience with us Poorya. We have passed your feedback to the regional team who have advised that they are aware of your concerns raised.Ruby
5/5
TrustpilotSales team and quick responses with…
Sales team and quick responses with thorough information about the plots, Ashley, Sam and Kim have been extremely helpful!
We're glad our sales team provided quick responses and thorough information. Thank you for your positive feedback! Ruby
5/5
TrustpilotGreat experience
Lauren at the Sherford show home was very helpful, knowledgeable and thorough. This was from the moment of our first appointment, discussing the details for a follow up meeting the day after where we placed our holding deposit A very enjoyable experience. Thank you Lauren.Kevin and Tina.
Thank you for taking the time to share your experience with us so far!Ruby
3/5
TrustpilotNot good
Buying the house was a good experience, living in it is not. Where do I start? Drains not laid correctly, casing blockages. Drains not working due to ‘kinks’ in the pipes, causing water to collect against the house, washing out the mortar, so we had holes in the walls which went all the way in to the inside! We had to have all the clay and rubbish, bricks, bits of metal etc taken out of our our garden in order to correct the drainage and make a garden. We had to pay for this ourselves. Air bricks not positioned properly, which have never been corrected and let water in in heavy rain. Front door discoloured and difficult to close. Internal doors not finished properly. Kitchen cupboards not fitted correctly. As to the pointing, a lovely man, has been coming to correct some of this but the whole house wants redoing,.
Your feedback is really important to us Jude and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
5/5
Trustpilot-Wonderful company
-Wonderful company. The assistance team especially Ashly are great team. There are very helpful and explain everything in a very professional way. They built a great houses with very nice style and with different styles which suits every one.
Thank you for your lovely review.Paul
5/5
TrustpilotGreat experience so far from the sales…
Great experience so far from the sales team on site at half penny meadows and the building manager has been great answering all our questions.At this point in our journey we would highly recommend Taylor wimpy as a new developer
You can ask as many questions as you like Serena!Thank you for letting us know about your experience and we'll make sure the team gets to see your kind words.Ruby
1/5
TrustpilotGardens will cost you thousands to rectify.
The thing they don’t tell you about is the STATE they leave the gardens in. We had to hire a digger to remove 8 inches of RUBBISH that they’d left behind from the building site. The gardens have not been landscaped properly and have instead had mud, plastic and rubble topped onto already existing weeds and grass. It will cost you thousands to rectify properly, or to even make it a usable space. Trust me - avoid like the plague!!
We are sorry you remain dissatisfied Kara, we will ensure that your latest feedback is passed to the regional office for contact to be made.Ruby
5/5
TrustpilotSamantha the Sales Executive has been…
Samantha the Sales Executive has been absolutely wonderful in helping us choose our first home together. She has gone above and beyond to answer any questions we have had and to alleviate any worries or concerns.
Thank you for sharing your experience and we will share your kind feedback with Samantha as she will be delighted.Ruby
4/5
TrustpilotFriendly, helpful and supportive sales team
We have just purchased our first property and the TW sales team were so helpful from the start. They were supportive, friendly and honest. The team kept us in the loop and offered advise throughout the process and we even got a welcome gift the evening we finally moved in, a lovely touch we thought.The only reason I have not given 5 stars is due to a couple of snagging issues awaiting resolution which they seem on top of.I’d highly recommend TW as they helped make the stressful mortgage application and completion stage a lot easier. A really lovely team.
We are delighted with your feedback Sam, so thank you from us all for taking the time to share it and recommend us.Ruby
3/5
TrustpilotMainly positive
So far I found the sales staff to be quite helpful and very thorough although I did ask for a different shower head to be fitted and although the shower was not yet installed I was told that it is not possible. There was no flexibility which was disappointing.
Thank you for your review Patricia. We'll share this with the regional team as your feedback is really important to us.Ruby
1/5
TrustpilotTomorrow
It's always Tomorrow. If you have high blood pressure or a heart condition do not purchase a TW house. If you have money to invest in TW shares do not. I have never seen such money wasted on materials and time.Hundreds of paving blocks were delivered unexpectedly with nowhere to store. The lads holding this problem stored them directly outside my front window until the pavers arrived, yes that's right Tomorrow!!!!!.The team then decided to move them , although I said don't until the pavers arrived maybe tomorrow!!!!!! Needless to say they attempted to move them and damaged my fencing and kerbstones which had already been replaced. TW don't do logistics, they do fly by wire. See previous posts re trees etc as this is still ongoing , but will apparently will be resolved tomorrow!!!!.Yesterday we were promised pavers tomorrow and I sit here with no sign of them. No doubt they will arrive tomorrow. Yesterday we also noticed " strangers" in our street who informed us that they walk here to see how it is " not progressing" . We have become a tourist attraction.I reassured them it would all be resolved by TOMORROW. They laughed and walked on, I cried.
Gerard, we have passed your feedback to the regional team for their awareness. Ruby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
