Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought a house through Ralph James and the entire process was very smooth and easy. Natalie was our dedicated contact, and she ensured regular communication and amazing support throughout.
The same professionalism can be said with the wider team who we dealt with (Robin, Chris, Carole).
We also used Leah to assist with our mortgage application, which was a great decision. She was extremely thorough and highly efficient; taking a huge burden off our shoulders.PositiveResponsiveness, Quality, Professionalism
Chris · 25 August 2021
★★★★★ 5/5
GoogleFantastic service from all the team at Ralph James, especially Robin who guided me through my first house purchase with great communication and a personal touch. Very proactive and efficient, I would highly recommend! So happy with my new home, thanks again.PositiveResponsiveness, Quality, Professionalism
Janet · 25 August 2021
Agent replied · 7 June 2023
Congratulations again! Hope you're getting settled in - Robin
★★★★★ 5/5
GoogleOrla and the Ralph James team went above and beyond throughout our sale and purchase. They found us a buyer within no time. Always available, reliable and very professional. We can't thank you enough!
Johanna · 12 June 2025
Agent replied · 10 September 2025
Thank you so much for your lovely words. We’re thrilled to hear Orla and the team were able to support you so well throughout your sale and purchase. Finding the right buyer quickly and helping everything run smoothly is exactly what we aim for, so it’s incredibly rewarding to know it made a difference. Wishing you all the very best in your new home!
★★★★★ 5/5
GoogleRalph James always provide a really professional and friendly service in particular Robin. He always polite, courteous and friendly. But also efficient and a very good communicator who always keeps you up to date and answers queries promptly.
Simon · 7 June 2022
Agent replied · 7 June 2023
Thank you so much Simon
★★★★★ 5/5
GoogleI purchased a flat through Ralph James the sales team were excellent. I then had the opportunity to work with the Lettings team to let out the flat which again was excellent service. Joanna from Lettings was extremely patient as things did not go to plan and took longer to let out however she continued the great service and was very determined and finally found a great tenant for me.
Elif · 7 June 2022
★★★★★ 5/5
GoogleRobin and Ashley are an absolute credit to Ralph James. I cannot thank them enough for their perseverance and kindness. I had two sale processes fall through (no fault of theirs) and they were supportive, reliable and responsive. I wouldn’t hesitate to recommend them. Most importantly, we secured a buyer and got there in the end! I also spoke to Nicky from the Reigate office on occasion who was also extremely helpful. Thank you so much!
Alexandra · 7 June 2021
★★★★★ 5/5
GoogleThank you Robin for your support in our property search. You took the time to truly listen to what we were after, and so able to save us time on the houses that wouldnt have been suitable and encourage us toward the ones that were. As it transpired we bought in another area in the end but we'd have preferred to have bought through you, you were hands down the best agent and Ralph James the best agency we dealt with.
Best wishes
Chloe · 7 June 2020
★★★★★ 5/5
GoogleI recently purchased a flat in Reigate through Ralph James and I have nothing but praise for their service. Thomas led the sale and against the backdrop of lockdown, uncertainty from the solicitors and all the other challenges you’d expect in a sale, held the whole thing together. This was actually the smoothest and easiest purchase I’ve been involved with and I attribute that to Thomas and his team, he kept the lines of communication open, worked with both myself, the seller and both solicitors to drive the purchase through and his overall manner, professionalism and support throughout has been exceptional. We completed in around 4 weeks and since moving in Thomas has checked-in to ensure everything is as I expected and even helped me find people to do some maintenance work. They also had extremely good recommendations for mortgage brokers and conveyancing solicitors. Overall a complete solution which took so much stress away from the move. Thank you!
Rory · 7 June 2020
★★★★★ 5/5
GoogleIf you are selling your home you will not do better than Ralph James. Some house sales go easily, like my nextdoor neighbour’s house which went on the market three weeks before mine and the new neighbours have been in for over a year. Mine took a bit longer.
Ashley was charming and the voice of reason and hope at every turn.
There was a problem with the designation of nearby land causing my buyers to lose their mortgage. Ashley chased the council and the solicitors and the mortgage.
I considered renting out my house and Joanne from Ralph James was there explaining all the ins & outs. I met many of the team and each and every one was helpful, polite and above all hopeful especially when I was not.
My buyer was found and nurtured by the team at Ralph James. They sympathised with me when my seller, with a less than helpful estate agent, was continually threatening to pull out of the sale.
Ashley even continued with advice over a misunderstanding on the day of completion.
Many thanks to all at Ralph James especially Ashley and Robin who did much to bring this sale to completion.
Janet · 7 June 2020
★★★★★ 5/5
GoogleBought a house in Redhill with Ralph James in October 2019. Really appreciate the support of Robin and the team, which made buying/moving house a much less stressful experience. Great knowledge of the property and the local area, very flexible and responsive for viewings and answering questions, keeping the various parties involved in the sale in touch and informed. Little extras like the moving home checklist, and a great completion/moving day experience were very much appreciated. Would definitely use again for sale or purchase.
Michael · 7 June 2020
★★★★★ 5/5
GoogleWe have recently went through the process of finding and purchasing our first home and at times it was difficult due to external third parties but everyone at Ralph James were extremely helpful and kept us informed throughout. Ashley was very proactive at sorting out the issues with the external parties and we felt confident that we were in safe hands. I was always made to feel welcome whenever I went into the office and Leah was great, always on hand to help even after we had secured our mortgage. I would recommend Ralph James and would use them again in future.
Laura · 7 June 2020
★★★★★ 5/5
GoogleI have recently sold my first home with Ralph James and could not fault their service.
Their knowledge of the area, development and property was by far the best we got from any Estate Agent that carried out a valuation. The pictures that the was taken were beautiful and the Team that came round were quick and friendly.
Overall my experience with them has been faultless. A special thank you to Robin and Ashley who dealt with my sale, they were always quick to respond and were on hand with any questions I had. I would highly recommend Ralph James!
Demi · 7 June 2020
★★★★★ 5/5
GoogleRalph James are the best estate agents by a million miles, I will never use another agent. We’ve sold and purchased multiple properties and have them managing our buy-to-let properties for us too. The service is 5* everyone I deal with us super knowledgeable and friendly. Keep up the amazing work guys! Special shout out to Ashley, Katie, Sam and Robin who I’ve dealt with lots of times.
Amber · 11 August 2022
★★★★★ 5/5
GoogleHaving just completed on the sale of my house in Redhill I'm happy to recommend Ralph James. After asking four agents for valuations I chose RJ as they seemed the most realistic, down-to-earth and genuinely nice people with strong local market knowledge and expertise.
The whole team was friendly and professional, with a special mention for Dan, who was reassuringly calm during a few bumpy and stressful moments!
Adam managed most of the sales process and did this in a highly professional, timely and efficient manner - always replying to my calls and emails promptly. His written communication, in particular, was excellent (something sadly lacking these days in many other business areas) and he was always upbeat and positive in calls, offering genuinely helpful advice and support.
⭐️⭐️⭐️⭐️⭐️ 5 stars. Highly recommended!
Di · 1 December 2024
★★★★★ 5/5
GoogleFrom the moment we were approached - RJ took great care of us. They remembered us when a house came up for sale, and brought it to our attention. From that moment, Rebecca helped us through the whole process. Robin was very patient and supportive too. Could not fault them in any way. Totally professional and had our best interests at heart. Brilliant people.PositiveResponsiveness, Quality, Professionalism, Value
Glenn · 25 August 2022
★★★★★ 5/5
GoogleFrom the moment I contacted Ralph James, Adam's professionalism and expertise were evident. He took the time to truly understand my needs and preferences, ensuring that every property he showed me was tailored to what I was looking for. His knowledge of the local market was exceptional, providing valuable insights that helped me make informed decisions throughout the process.
Maxwell · 26 May 2024
Agent replied · 24 October 2024
Thank you, Maxwell! We’re thrilled to hear that Adam’s professionalism and expertise shone through from the moment you contacted us. It’s our goal to provide personalised service, and we’re happy we could meet your expectations.
★★★★★ 5/5
GoogleI am glad that Jocelyn from Ralph James helped me in getting my much needed house fast. The team was really quick and helpful with all the requirements.
A big thank you to Jocelyn, Sam, Katie in making the entire process smooth for us.
The quick turnaround was helpful. I can't thank the Ralph James team enough.
I strongly recommend Ralph James.
Best,
Dhanshree
Dhanshree · 9 December 2022
★★★★★ 5/5
GoogleWe would like to say a big thank you to everyone at Ralph James for being so easy to work with. We carry out the property maintenance for the lettings/maintenance team at Ralph James and it is always a pleasure and stress free.
Thank you to Katie for all you do, you are a true asset to the company, your landlords and tenants :)
APMR · 9 December 2022
★★★★★ 5/5
GoogleRalph James is great, everyone is very professional and friendly. Sam and Joanna were wonderful in helping me with lettings and finding the property I'm now renting. My property manager Abigail is absolutely superb!! She replies promptly and always works hard to sort out any issues, I feel very comfortable communicating with her and I feel she provides great support to us. As always thank you Abi! ☺️
Ashna · 7 June 2022
★★★★★ 5/5
GoogleIt has been a pleasure working with Marie-Elise at Ralph James. She very efficiently coordinated our chain of properties to ensure we exchanged in a timely manner. At all times, she was proactive in communications and responsive to questions and concerns. Thanks Marie-Elise - we hope to live in this house for a long time, but if not then we will return to you!
Kate · 9 November 2022
★★★★★ 5/5
GoogleA big thank you to Jasmine at Ralph James who helped us buy our house in Surrey! We had great communication with Jasmine at every stage of the purchase and the whole thing was done and dusted in less than 3 months! 5 Stars ⭐️ from us. We would definitely consider buying / selling through Ralph James in the future.
Clare · 9 March 2023
★★★★★ 5/5
GoogleThank you so much for everything you have done with our sale AND purchase. You went above and beyond and we couldn't wish for more
We are all over the moon with the new house and the neighbours have already been so welcoming.
Thanks for the lovely fizz too. That's on the menu tomorrow night. For now we're unpacking boxes, the children are sleeping in their new bedrooms and we are all so happy.
Your team is wonderful. They were always on hand with feedback from viewings, a reassuring comment on the phone, and generally wowed us with their friendliness.
Apart from you, we probably dealt with Robin the most and he is a credit to you. Good luck with your apprenticeship Robin.
We'll be recommending you to everyone.
Katy · 8 June 2019
★★★★★ 5/5
GoogleWe can not recommend Ralph James highly enough. Before they even put our house on the market Ashley had the entire team from the office come and familiarise themselves with the property, which as it turns out was not necessary, as the first people that Robin brought over put in an offer! No matter how good your estate agent, moving is stressful, but the Ashley and Robin kept us up to date every step of the way. We have dealt with other estate agents and we can promise you that the Ralph James approach to selling a house is a breath of fresh air - they seem to really care about you and the process as a whole. We are so grateful that someone recommended them to us and we have already recommended them to friends. Thank you to Ashley, Robin and all the team! Now if they would only come and do the unpacking at the new house!
Andy · 8 June 2019
★★★★★ 5/5
GoogleWe chose Ralph James to sell our property as we were very impressed by the professionalism, energy and positive attitude displayed by Ashley and his team.
The marketing of the property was first class which we feel sure enabled us to sell our home within a week of it being placed on the market.
Any enquiries that we had were dealt with efficiently and expeditiously and we were provided with regular feedback by Robin.
We would have no hesitation in recomending Ralph James to anyone in the future.
Well done and sincere thanks to you all for making what can be a challenging time as 'stress free' as possible.
Anne · 8 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
