Trusted Agent profile · Redhill
★★★★★
381 reviews across 1 platform
39 High Street, Redhill, RH1 1RX
Ralph James Estate Agents's office in Redhill, at 39 High Street, is rated 4.8 out of 5 across 381 reviews on 1 platform, including 381 Google reviews rated 4.8.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
5/5
GoogleSamantha and team from the redhill and Reigate branch have been nothing but helpful and a delight to deal with every question answered and every issue sorted would happy recommend to every one
Thank you, Lewis! We’re so happy to hear that Samantha and the team from our Redhill and Reigate branches have been helpful and responsive. We’re always here to answer any questions and resolve issues quickly, and we appreciate your recommendation!
5/5
GoogleRalph James showed us a property in summer 2017 when we first decided we should downsize, nearly 6 years later they were still patiently showing us properties that fitted our brief (they must have been quite exasperated, but never showed it). After 30 years in our family home we were fussy and looking for a property that was special - Ashley had promised he would find us one, and true to his word he eventually did, and it is perfect. That was half of the conundrum solved, the other half, the sale, was a much quicker affair. Ashley and the team know their patch and clientele extremely well and within a week we had 4 offers. We have seen their agency grow over these 6 years, it is well deserved and we have no hesitation in recommending their services to anyone.
5/5
GoogleHuge thank you to Adam- he was quick to respond to my queries and open to all questions at our viewing- this was really appreciated. It made our viewing much more productive and a valuable use of our time- thank you!
5/5
GoogleMy partner Paige and I’s experience with Ralph James redhill was fantastic overall. Adam and Marie-Elise were great at getting us information and keeping everything simple throughout the process and advising us on next steps. We had a seamless experience and would recommend them and the whole team to anyone.
1/5
GoogleBUYERS STAY AWAY. Dealt with Chris Stamp at Ralph James regarding a property that (allegedly) we got an offer accepted on. Never got anything in writing despite asking repeatedly, said he would do something and then not do it, kept leading us on and never got a straight answer. Eventually we found out that the seller had accepted another offer without informing us. Will be taking this up with the ombudsman as it was clearly in breach of the code of conduct. It's a shame as it's exactly the type of agent that brings disrepute to the profession. We fully advise against anyone attempting to buy in the area - to experience such dishonest behaviour when you are handling the single largest financial transaction of your life is despicable. Avoid at all costs.
5/5
GoogleHave just deal with Chris, Robin & the team for a purchase in Redhill and wanted to reach out to thank them personally. I'm in the unusual position of working in the agency industry personally, my standards are naturally high and really have to commend their whole team on a job well done. Having been the bottom link of a five property chain, in which Chris was overseeing the sales of three of the properties what could have been a seriously stressful or time consuming process was made simple. Robin regularly kept us updated and took into account our needs for timescales along with each of their clients and could not have done more to make this work for all involved. Having now exchanged in 5 weeks, from point of offer acceptance (which I simply thought would never happen) I couldn't have been happier with the service received and would recommend them to anyone looking to buy in the area. Thank you guys and I look forward to seeing you for keys in May! Best Aaron
5/5
GoogleI couldn’t have asked for a better service when I decided to rent my property thorough Ralph James. Having recently moved abroad I needed an agent who was knowledgeable, professional and able to deal with everything quickly and efficiently, which Sam did. Despite the time difference Sam was always available, friendly and happy to answer any questions. I was kept informed of the progress at all stages and the property was rented out faster than I had anticipated. I can highly recommend Sam and his team to anyone looking to rent their property.
5/5
GoogleI have been delighted with our choice of Ralph James to sell our previous property and purchase our new one. Despite a long process, all of the team have remained highly supportive, reassuring, professional, and utterly committed to delivering a client focused experience. From the initial visit from Robin who provided our valuation and the crucial guidance and support to get our house on the market and negotiate a reasonable price on our new property, to Daniel who took over in the later stages and skilfully kept the process and the individuals in the chain on track, we have been really impressed. A special mention should go to the wonderful Carol, who showed us around several possible properties and was the consummate professional, and so warm, friendly, and knowledgeable. I would not hesitate to recommend Ralph James to anybody who mentioned that they were thinking of buying or selling. They have restored my faith in estate agents!
Thank you, Zoe! We’re thrilled that you chose Ralph James to help with both the sale of your previous property and the purchase of your new one. We know how challenging the process can be, and we’re so glad we were able to support you throughout.
5/5
GoogleI have been delighted with our choice of Ralph James to sell our previous property and purchase our new one. Despite a long process, all of the team have remained highly supportive, reassuring, professional, and utterly committed to delivering a client focused experience. From the initial visit from Robin who provided our valuation and the crucial guidance and support to get our house on the market and negotiate a reasonable price on our new property, to Daniel who took over in the later stages and skilfully kept the process and the individuals in the chain on track, we have been really impressed. A special mention should go to the wonderful Carol, who showed us around several possible properties and was the consummate professional, and so warm, friendly, and knowledgeable. I would not hesitate to recommend Ralph James to anybody who mentioned that they were thinking of buying or selling. They have restored my faith in estate agents!
Thank you, Zoe! We’re thrilled that you chose Ralph James to help with both the sale of your previous property and the purchase of your new one. We know how challenging the process can be, and we’re so glad we were able to support you throughout.
5/5
GoogleAmazing experience, they made the transition so easy for me. Sam was extremely helpful, and was always there when I needed guidance. 10/10
Thank you so much for your kind words! We’re thrilled that you had a positive experience, and we truly appreciate your trust in us. If you ever need anything in the future or know someone who could use our assistance, don’t hesitate to reach out!
5/5
GoogleSam and his lettings team were helpful throughout the whole experience from the first viewing to when we entered the property. Very kind and always helpful
Thank you so much for your lovely review Holly! We’re delighted to hear Sam and the lettings team were so helpful and kind from your first viewing right through to move-in day. We hope you’re settling in well and wish you every happiness in your new home!
5/5
GoogleWe bought and sold through Ralph James - we had a tricky time of it (usual stuff reflective of England’s house buying system) but RJ stuck with us, even when we had lost energy for the whole process! We had support from them on both sides of the transaction and 100% believe we would not have got the house we did if it was not for Ashley and the team. Would highly recommend RJ.
5/5
GoogleAfter what felt like a lifetime of struggles trying to sell our flat, Marie-Elise was a fundamental part of getting the exchange over the line. We lost a buyer due to mortgage rates but Ralph James organised multiple viewings for the following weekend resulting in another successful offer the same weekend. With an uphill battle from the beginning, and working against tight timelines Marie did everything she could to stay on top of the sale, communicated between multiple parties and ultimately got the sale over the line. It's rare to find someone within the 'moving game' that is consistently in communication with you and chases things up before you have to ask them. Thank you so much Marie for getting us to this point! And to Ralph James for the great marketing of our property.
5/5
GoogleI’m so Thankful to Samantha from Ralph James. She was so kind and patience, and very helpful throughout the whole process. She was quick to respond to any question that we had. We are so grateful to move to our new home soon. I would highly recommend Samantha and her team to anyone.
5/5
GoogleWe used Ralph James for our house purchase and we dealt with Jasmine, her and the team were extremely professional and really helpful in getting a drawn out process over the line!
Thank you, Daniel! We’re so happy to hear that Jasmine and the team were able to help you with your house purchase. It’s great to know we could support you through a drawn-out process, and we appreciate your kind words!
5/5
GoogleAdam was very professional and supportive in our mutual client’s sale of a house. I wouldn’t hesitate to recommend him. Thank you, Adam for all your help.
Thank you, Mark! We’re so glad that Adam was able to assist with your mutual client’s house sale. His professionalism and support are key to what we do, and we’re happy to know you’d recommend him. We appreciate your kind words!
5/5
GoogleAdam has been super helpful whilst I’ve been looking to buy. I’m very indecisive so his patience is wonderful. Grateful for his assistance in my house search thus far!
Thank you, Marls! We’re so glad you had a positive experience with us.
5/5
GoogleIt's been easy to arrange viewings with Ralph James. Chris has helped us with a number of viewings and has been helpful and easy to work with.
Thank you for your kind review! We’re really pleased to hear arranging viewings has been straightforward and that Chris has been so helpful and easy to work with. We’ll be sure to pass your lovely feedback on to him!
5/5
GoogleAmazing service - personal, expert, considerate. They got us loads of viewings and found a buyer who was really motivated to seal the deal. We felt properly supported throughout the (at times quite stressful) process. Thanks so much to all the team. Highly recommended.
Thank you so much for your kind words. We’re really pleased to hear you felt supported throughout, it means a lot to know the team helped make the process a little easier, especially during the more stressful moments. We truly appreciate the recommendation and wish you all the best in your new home.
5/5
GoogleRalph James were brilliant from start to finish during the sale of our house. Robin and Ashley were always at the end of the phone or a text to keep us updated and reassured throughout. The market changed a bit between our initial valuation and when we were ready to list so we ended up getting a little less than we’d hoped for, but that’s life! Thank you all so much for making it a smooth process. Having been through the purchase process at the same time I can safely say Ralph James are a league above most other estate agents!!
5/5
Google5 * rating for a truly brilliant estate agent. Ralph James set themselves aside from the rest by being unique in their marketing methods, professionalism and quality service both within the sales and rental scope. I have had the experience of buying, letting, and selling through them. Each time they went above and beyond to do a great job. I would absolutely recommend them to anyone wanting to use their service. A special mention to Marie-Elise, Robin, Ashley, Sam and Joanna who I have all dealt with and done a great job.
5/5
GoogleAdam has been super helpful whilst I’ve been looking to buy. I’m very indecisive so his patience is wonderful. Grateful for his assistance in my house search thus far!
Thank you, Marls! We’re so glad you had a positive experience with us.
5/5
GoogleHaving recently sold my property through Ralph James, I honestly cannot recommend the business enough. I have dealt with almost all other local agents to Reigate and in my view - the difference is chalk and cheese. Having spent my career in sales, I know there are plenty of businesses that could learn a lot from the team at RJ. Massively personable, but always professional. Hugely knowledgeable, but never patronising. Result's driven, but never too pushy. Such a hard balance to strike, especially in estate agency. Just a really great team of people who go the extra mile to help their clients. Sell, buy or rent through RJ and you will be in safe hands. A special thank you to Robin & Marie-Elise who both did a fantastic job for me, and Ashley for his help initially.
5/5
GoogleHighly recommend Sam and Katie on the rental team at Ralph James. We have been working with them for over 2 years now. Sam is fantastic at managing our tenancy contracts/renewals, and we know our house is in safe hands with Katie managing the property. Both are highly responsive.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ralph James Estate Agents's Redhill office has 381 reviews across 1 platform: 381 on Google.
Ralph James Estate Agents Redhill is rated 4.8 out of 5 across all 381 reviews, and 4.8 out of 5 on Google from 381 reviews.
Ralph James Estate Agents Redhill, 39 High Street, Redhill, RH1 1RX.
