Trusted Agent profile · Redhill
★★★★★
381 reviews across 1 platform
39 High Street, Redhill, RH1 1RX
Ralph James Estate Agents's office in Redhill, at 39 High Street, is rated 4.8 out of 5 across 381 reviews on 1 platform, including 381 Google reviews rated 4.8.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
5/5
GoogleWhat an fantastic experience with Jocelyn. Jocelyn took all the worries and stress of moving house away. Great communication and detail throughout the whole process. Given the current market situation we’ve found it really hard to view, offer and be accepted whilst working full times jobs - Jocelyn made it really easy and worked around us.
5/5
GoogleA real pleasure to deal with Marie and Robin were always willing to go the extra mile. After changing estate agents within one week we had 5 offers! We were extremely happy with the service throughout, professional, honest and very importantly really nice people to deal with. We were kept informed throughout the process. Thank you!
5/5
GoogleI phoned Sam at the beginning of the week to ask for a renewal of contract on my letting property. He was extremely courteous and helpful and understood what I required and was able to produce the new contracts for myself and my tenants by the end of the week. Thank you Sam. Mary Hooper.
5/5
GoogleOrla and Dan were fantastic on our recent house purchase. Responsive and lovely to deal with. Thank you!
5/5
GoogleRalph James was superb! Staff who handled my letting process was brilliant! She was very clear with he requirements, communicated professionally, supportive all along the way. There was always someone to speak to all the time. I will recommend anyone looking to let to visit Ralph James and have a smooth sail. Great experience!
5/5
GoogleRobin has been brilliant throughout the buying process. Always very open, professional, and clear about what we should expect. As first time buyers we really appreciated how the team at Ralph James, including Chris and Robin, went out of their way for us. They made a daunting process very easy and were always proactive with communications and updates.PositiveResponsiveness, Professionalism
1/5
Googlecontacted them twice for a rental property with no response over the course of two weeks. ad has no photos either. I find it frustrating thst estate agents won't message prospective renters back. I can see renting the property would be a nightmare if they won't even message to get a Tennant in. I can imagine any issues within the property wouldn't get solved either.
Good evening, Please email me directly at sam@ralphjames.co.uk with your name and contact number, we always aim to get back to enquiries within a reasonable time and I would like to find your enquiry in our system and rectify this for you. I will be in touch personally, Sam Lettings Manager
5/5
GoogleWould highly recommend using Ralph James if you're looking to buy a property. As a first time buyer, they helped make the process as easy and stress free as possible. From always being on hand to take calls and respond to emails, to chasing the solicitors for information. will definitely be using Ralph James again. Thanks again to Ash and the team.
5/5
GoogleOur experience with Ralph James has been superb, Jasmine was so helpful and welcoming and Sam has been fantastic too, ensuring everything was attended to and everything went very smoothly with the move. Katie has also been amazing and we love our new home. Thank you
1/5
GoogleAbsoloutly shocking estate agent, my biggest regret was putting my property in the hands of RJ - Redhill. The communication is hideously shocking, unprofessional and unless your house is aesthetically pleasing DONT bother becuase you won’t be featured on their social pages.. The most stressful and saddest 12 weeks.!
Mariella, Thank you for the feedback via Google Reviews and for talking to Daniel Bennett, our Sales Team Manager last Friday. We have discussed your experience & feedback as a Team this morning and we have recognised where the mistakes have been made during your time with us. I apologise that you have not had the excellent experience so many clients have had with us over 8+ years. We will learn from this feedback and everyone at Ralph James is committed to delivering a 5-Star service. As you will know and maybe why you came to us in Redhill? - We have 284 reviews for our Redhill Office with an average - 4.8 Star Rating. To extend our sincere apologies, we will be dropping over some flowers this week to your Home. All the best with your sale & move. Paul Cooney Managing Director Ralph James
5/5
GoogleRecently bought a property through Sadie at Ralph James. Couldn’t recommend her enough. Sadie was professional and honest at all times and was always on the end of the line to help with any last minute issues. Would definitely use Ralph James to sell if we ever decide to move again!
5/5
GoogleWhat can I say about how amazing the team are at Ralph James,and from start to finish made it as smooth as possible for my sale and move to Cornwall I can't thank them enough they've made a dream come true for me and all in a short space of time, special thanks to Ashley for being so positive and inspiring
5/5
GoogleI recently a bought a property through Robin at Ralph James. Robin was a joy to work with and made a usually very stressful experience completely easy and manageable. His knowledge of the local area and professionalism made me feel comfortable from start to finish. Couldn't recommend him enough!
5/5
GoogleWe've had a really positive experience with Ralph James, especially Tom in the Redhill branch. He was very accommodating when helping us view a property and has been easy to get hold of when needed and professional throughout.
5/5
GoogleWhat can I say about how amazing the team are at Ralph James,and from start to finish made it as smooth as possible for my sale and move to Cornwall I can't thank them enough they've made a dream come true for me and all in a short space of time, special thanks to Ashley for being so positive and inspiring
5/5
GoogleJoanna and Sam worked as a great team to get us into our home as smoothly as possible. They were quick to respond and were on top of details. Joanna went above and beyond to help us find the right fit for our family.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe bought a house in July 2020, our first buyers fell through and Robin was very supportive and showed determination in keeping us informed and reassuring us of the process the whole way through. Many thanks for all your hard work and making this experience less stressful that it could have been!PositiveResponsiveness, Professionalism
5/5
GoogleWe sold and bought through Ralph James some six months apart. Both transactions by far exceeded the service we received from their rivals in every respect: Thomas and his team are dedicated, motivated, vigilant and hugely superior in their marketing and client management skills. We have repeatedly recommended them to our friends and family with complete confidence in their service and ethos.
5/5
GoogleRalph James helped make my purchase as smooth as possible in a bit of a messy chain. Big thanks to Marie-Elise for being there from beginning to end, keeping me in the loop and being incredibly helpful whenever I was unsure about anything. Great service!
5/5
GoogleWe recently purchased a house with Ralph James. They made it a very smooth and easy process answering any questions I had very quickly and doing everything they could to help. Robin Watson was the Estate agent throughout and we couldn’t have asked for any more.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Ralph James team did a great job selling our house in record time. A special thank you to Marie-Elise for her excellent management of the sale, she kept us informed every step of the way and she was always available to answer any questions.
5/5
GoogleRalph James specifically sam and katie make it super easy for me to rent out my home with them. Nothing is a problem and theyre always so fast to respond and help. Thank you both.
Thank you so much, Megan! We’re delighted to hear that Sam and Katie have made the process of renting out your home easy and stress-free. Quick responses and helpful service are what we strive for, and it’s great to know that we’re meeting your needs.
5/5
GoogleWe sold through Ralph James, and we have no regrets at all. They were professional and communicative throughout the process and went above and beyond in chasing information and updates from the rest of the chain, as the agents we were buying through were quite hopeless and did not have a clue what anyone else was doing!
5/5
GoogleKatie is a pleasure to work with I'm a local electrical contractor who's been doing work with the Reigate and Redhill branches for around a year now or two now and it has been so easy everything runs smoothly. Billi @ BGW Electrical
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