Trusted Agent profile Β· Redbridge

Payne & Co Redbridge reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

267 reviews across 2 platforms

151 Cranbrook Road, Ilford, IG1 4TA, Redbridge, IG1 4TA

Payne & Co's office in Redbridge, at 151 Cranbrook Road, is rated 4.5 out of 5 across 267 reviews on two platforms, including 248 Google reviews rated 4.6.

Google logo

4.6 / 5

248

Reviews on Google

This office

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Redbridge office, from every platform, shown as written. First names only.

5/5

Google

Since we first stepped in Payne&Co office, the team listened carefully to our preferences and needs. Their expertise and dedication turned our experience into a pleasant journey. We would like to thank Andreea and Payne&Co team for their guidance πŸ”‘ …

Jen Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for your kind words! We're thrilled to hear that the Payne & Co team, especially Andreea, listened to your preferences and provided expert guidance to make your experience a pleasant journey. If you ever have more real estate needs in the future, please feel free to reach out.

5/5

Google

A big thank you to the payne and co team especially Imran who was always available on hand to offer proffesional advice and you can really tell he cared.

Ema Β· 25 June 2024

Agent replied Β· 23 October 2024

Thank you for your kind words! We're thrilled to hear that Imran and the team provided you with professional and caring service. We appreciate your feedback!

5/5

Google

Excellent service. We had to go ask for viewing the same property couple of times. Massive thank you for your services in the purchase of the property especially Imran for all hos help and support.

Gayathri Β· 26 February 2024

Agent replied Β· 23 October 2024

Thank you for your positive feedback! We're pleased to hear that you had an excellent experience with our services, and we appreciate your acknowledgment of Imran's assistance and support. If you ever need further assistance or have any questions, feel free to reach out.

5/5

Google

Thank you so much to imran and the whole team at Payne and co Ilford. Five star service all the way from beginning to end.

94Adeel94 Β· 16 February 2026

Agent replied Β· 16 April 2026

Thank you for your kind words! We’re delighted Imran and the team at Payne & Co Ilford could provide a five-star experience.

5/5

Google

I can’t rate Payne & Co highly enough. My main contact was Bilal Ahmed who was very calm, measured and knowledgeable during the whole sales process which took over 4 months. His colleagues provided excellent backup service.

Janet Β· 1 November 2025

Agent replied Β· 22 November 2025

Thank you for your wonderful feedback! We’re so pleased to hear Bilal and the team provided great support throughout your sale. We really appreciate your kind words and trust in Payne & Co.

5/5

Google

The smoothest, stress free move in we could’ve asked for! Both, Colin and Andreea were amazing! They have been so helpful throughout the process. Thank you so much for your guidance!

Laini Β· 27 March 2024

Agent replied Β· 23 October 2024

Thank you for your kind words! We're thrilled to hear that Colin and Andreea provided you with such a smooth and stress-free moving experience. We appreciate your feedback and are glad we could assist you throughout the process. If you ever need anything in the future, don't hesitate to reach out!

5/5

Google

Dealt with Mark and the Team, glad I used these guys as very professional and got me and my wife a great price for our flat. Would have no hesitation in recommending them to anyone looking to sell.

Pakplkun Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for your fantastic review! We're delighted to have worked with you and your wife in selling your flat. Mark and the team are dedicated to providing professional service, and we're glad to hear that you were satisfied with the outcome. Your recommendation means a lot to us! If you or anyone you know ever needs assistance in the future, don't hesitate to reach out. Congratulations again on the successful sale, and we wish you all the best!

5/5

Google

Absolutely fantastic experience with Payne&Co. They were professional, efficient and went above and beyond to help and guide me. I would like to recommend Andreea for the service provided!

Carmen Β· 26 April 2024

Agent replied Β· 23 October 2024

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Payne & Co and Andreea's exceptional service. Your recommendation means a lot to us!

5/5

Google

It is important to write a positive review in a world of negativity. Payne & Co have sold two of my properties both of which were difficult to sell for market reasons. …

10kvClockman Β· 16 November 2025

Agent replied Β· 22 November 2025

Thank you so much for your thoughtful and positive review. We truly appreciate your kind words and the trust you placed in Payne & Co to handle both sales. It’s wonderful to hear that our communication, professionalism, and personal approach made a difference. Your recommendation means a great deal to the whole team!

5/5

Google

The team at Payne&Co went above and beyond my needs. I would like to thank Andreea and Colin for their help and knowledge. Highly recommended!

Cristina Β· 25 June 2024

Agent replied Β· 23 October 2024

Thank you for your kind words! We're glad to hear Andreea and Colin exceeded your expectations. We appreciate your recommendation!

5/5

Google

Thank you Andreea for your kind and helpfull attitude. The process went very smooth, I would recommend Payne&Co to all my friends and family !!!

Sergiu Β· 25 June 2024

Agent replied Β· 23 October 2024

Thank you for your wonderful review! We're delighted to hear that Andreea made the process smooth for you. We appreciate your recommendation to friends and family!

1/5

Google

I tried to enquire about a property and spoke to Tom several times and he said he would return my call and get back to my query the same day. I had chased him up numerous times and he always made excuses and was not helpful at all. Very disappointing and unprofessional service. Tom was not helpful or honest.NegativeResponsiveness, Quality

Sabbir Β· 9 January 2021

Agent replied Β· 8 January 2025

Further to your recent review. We fully appreciate it is a very difficult time to buy a property as the housing market is so busy. To clarify, we explained to you at the time of your request for a viewing on the subject property that we were in receipt of multiple offers from an open house viewing which had taken place the weekend before and that we were waiting for client’s instructions. Subsequently the house went under offer as a result of that first wave of viewings. Should we have any similar properties which come onto the market in the same area we shall keep you advised. Regards Payne & Co Further to your recent review. We fully appreciate it is a very difficult time to buy a property as the housing market is so busy. To clarify, we explained to you at the time of your request for a viewing on the subject property that we were in receipt of multiple offers from an open house viewing which had taken place the weekend before and that we were waiting for client’s instructions. Subsequently the house went under offer as a result of that first wave of viewings. Should we have any similar properties which come onto the market in the same area we shall keep you advised. Regards Payne & Co

5/5

Google

Andreea is the most patient agent we have dealt with in so many years. 5 🌟 is not enough to describe her knowledge and efficiency! It has been a pleasure working with Andreea and Payne&Co. …

Sean Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for your kind words! We're thrilled to hear about your positive experience with Andreea's patience, knowledge, and efficiency. Your feedback is greatly appreciated, and we're here to assist you whenever you need us.

5/5

Google

I have rented through many agencies before, but Payne&co is by far the best ! Andrea and Colin were incredibly professional, responsive and kind

Gavin Β· 25 June 2024

Agent replied Β· 23 October 2024

Thank you for your fantastic feedback! We're thrilled to hear that Andreea and Colin provided you with exceptional service. Your kind words mean a lot to us!

5/5

Google

I had a fantastic experience with Payne&Co! Their professionalism and friendly approach made the whole process enjoyable! Thank you Andreea for your help and kindness.

Costi Β· 26 April 2024

Agent replied Β· 23 October 2024

Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience with Payne & Co, and that Andreea's help and kindness made it enjoyable for you. Your feedback means a lot to us!

5/5

Google

Great estate agents. Dealt with Tom and Imran who were always polite and professional. Would recommend for selling/buying.

Mandeep Β· 24 August 2024

Agent replied Β· 23 October 2024

Thank you for your kind words! We're glad to hear that Tom and Imran provided polite and professional service. Your recommendation means a lot to us.

5/5

Google

With all the new regulations, it's hard to keep up with all the updates. Luckily, I found Payne&Co and they provided all the necessary information! Thank you Andreea for guidance and support!

Danny Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for your kind words and for recognising Andreea's guidance and support. If you have any more questions or need assistance in the future, don't hesitate to reach out.

1/5

Google

Hi just writing my review as I feel bad for anyone would get what I got from them If they have zero star I would DEFINITELY give them ZERO STAR Colin since day one being extremely rude and unprofessional wouldn’t recommend him to anyone . Ripping people off stealing their money extremely rude have never seen rudeness like this in my life zero professionalism I have been renting for nearly 10 years now with 3 agencies have never had like this experience before I would say if you see PAYNE&CO or COLIN name RUN AWAY !!!

Alaa Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for taking the time to share your feedback. We value all feedback, as it helps us improve our services. However, we were disheartened to read your review as it contains statements that do not align with the experience we strive to provide. At Payne & Co we pride ourselves on maintaining a high level of integrity and ensuring that our customers receive the best possible service. We take any claims of unfair treatment or untruths very seriously, and we would like to address your concerns. We thoroughly investigated your case and found that the information provided in your review does not accurately reflect the situation, all our interactions have been polite and professional, and we have even received emails from you thanking us for our help! We are confident that we always acted courteously and professional. We consider your opinion to be defamatory and it does not correspond with the other reviews Colin has received. Colin is one of our most senior and respected members of staff with over 20 years of experience. If this is a genuine complaint, please get in touch and we will look into this matter for you. Graham Jones Branch Partner

5/5

Google

The Team at Payne&Co Lettings have been amazing. I spoke to Andreaa and she answered all my questions clearly. I couldn't wish for a better first experience with a real estate agency.

Maria Β· 24 October 2023

Agent replied Β· 23 October 2024

Many thanks for posting your recent review. I was pleased to read your comments about Andreea and I know she will be very grateful for your kind words, as we all are.

5/5

Google

amazing staff especially Andreea who’s always very polite, professional, helpful and promptly when we needed any help regarding our property.

Bogdan Β· 25 June 2024

Agent replied Β· 23 October 2024

Thank you for your kind words! We're thrilled to hear that Andreea has provided you with polite, professional, and prompt service. Your feedback is much appreciated!

5/5

Google

Payne & Co was excellent dealing with my purchase from booking the viewing till completion. Proactive efforts of Tom and Imran was special. I will highly recommend Payne & Co.

Shafiqul Β· 9 May 2025

5/5

Google

Fantastic service from start to finish. Nothing was too much trouble, communication throughout the whole process was excellent. Thank you to the team at Payne & Co for an outstanding service.

JACKIE Β· 15 October 2025

Agent replied Β· 22 November 2025

Thank you for your lovely review! We're so pleased you were happy with our service and communication throughout. The team at Payne & Co really appreciate your kind words!

5/5

Google

They were amazing always answering my questions and listening to my moans. Thank you to Mark for helping me with alot questions I kept asking him. Thank for all your help

Surinder Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you so much for posting your review and positive feedback regarding the service provided to you by our sales team in particular Mark.

5/5

Google

Mr Payne known as Ken is an outstanding manager very very experienced estate agent. Payne & Co have an excellent team who can provide professional advice and support regarding properties to sell/buy and rent. Payne & Co have an excellent brochure with amazing properties and honestly brilliantPositiveResponsiveness, Quality, Professionalism, Value

Rehna Β· 24 October 2021

Agent replied Β· 23 October 2024

Thank you for your kind comments, they are much appreciated.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Payne & Co's Google reviews

Questions about Payne & Co Redbridge

How many reviews does Payne & Co Redbridge have?

Payne & Co's Redbridge office has 267 reviews across two platforms: 248 on Google, 19 on Trustpilot (across the whole business).

What is Payne & Co Redbridge's rating?

Payne & Co Redbridge is rated 4.5 out of 5 across all 267 reviews, and 4.6 out of 5 on Google from 248 reviews.

Where is Payne & Co's Redbridge office?

Payne & Co Redbridge, 151 Cranbrook Road, Ilford, IG1 4TA, Redbridge, IG1 4TA.

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