1/5
TrustpilotAWFUL
AWFUL. I'm not convinced their website is even connected to the Internet. No contact phone numbers. Their email services crashes everytime you hit send. Zero response to enquiries from ANY agents.
Trusted Agent profile · Redbridge
Fair links Redbridge reviews
★★★★★
367 reviews across 2 platforms
659 High Road, Seven Kings, Ilford, IG3 8RA, Redbridge, IG3 8RA
Fair links's office in Redbridge, at 659 High Road, is rated 3.3 out of 5 across 367 reviews on two platforms, including 8 Google reviews rated 2.4.
Reviews
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotInaccurate third party advertising
In terms of student accommodation watch out . This company act as third party advertisers for student rental accommodation companies and do not review the accuracy of property descriptions themselves . Avoid any student accommodation advertised by On the Market.Further to the reply from On the Market this is my update:1. I am aware that you are not an estate agent as outlined in my review. I know you are an advertising portal . 2. If you are getting agents to sign agreements that listings are accurate , what action do you take if they are very inaccurate ? Clearly none 3. You along with the agents need to be more responsible for what you advertise to young people .4. Your processes need to be tightened to ensure student health and safety is protected .
Agent replied · 27 October 2024
Hi Mary, thanks for your feedback. We're sorry you're unhappy with the student accommodation properties you've seen at OnTheMarket. Please remember that OnTheMarket is a property search website, we are not an estate agent. All estate agents and housebuilders who advertise with us sign an agreement to list their properties and they're each responsible for the accuracy of their property listings. If you'd like to contact our team at support@onthemarket.com with the specific details, they'll be more than happy to assist and answer any questions you may have. Thanks
1/5
TrustpilotWorse search engine going
Worse search engine going, looses search parameters, really clunky, doesn't seem to matter if chrome or edge. I'm off to rightmove, cue reply from onthemarket inferring it's your fault, haven't set your browser up correctly etc......don't have this issue with rightmove....so you've asked for more info, well if you open a property up on the map you then have to click on a small cross to close it, if you miss it opens up the entire property, on the right move site you just click away and it closes..... do i need to do you're development work for you?
Agent replied · 27 October 2024
Hi Colin, we're sorry to hear you've not had a great search experience at OnTheMarket. We'd like to get some more information from you in regards to where search parameters are disappearing and understand the issues you're experiencing. We're always looking to improve the property search experience and we appreciate your feedback. If you could please respond to our request or contact the team at support@onthemarket.com we'd love to discuss this further with you. Thanks
1/5
Trustpilotrubbish valuation
rubbish valuation , £217,000 for 5 bed , 2 bath , detached 2 car garage , then said houses in my area are worth £345,000 for 5 bed !!!!
1/5
TrustpilotThe company advertises instant online…
The company advertises instant online valuation, but after completing the forms, all they offer is a visit from a property agent. I call this a scam.
Agent replied · 27 May 2026
Hi Ila, thanks for getting in touch. I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site with agents suggested below as we suggest getting a more accurate valuation from someone who knows the ins and outs of the local area. You do not have to contact any of these agents in order to see the instant online valuation at the top of the page. I hope this helps! If you need any other help, please contact support@onthemarket.com
5/5
TrustpilotAnna at On the market has really helped…
Anna at On the market has really helped with a transition from a rebrand which could have been painful. She really made it painless and was there to help every step of the way. Anna is really a testament to your company.
Agent replied · 27 October 2024
Hi Paul Thanks so much for taking the time to leave your feedback, it's really appreciated by the team and I'll make sure it's passed onto Anna as well. We're glad to hear you found the process smooth and it's great to have you on board with us. If there's anything else you'd like to see from us please don't hesitate to reach out at support@onthemarket.comHave a great day!
5/5
TrustpilotGreat Service
We have only ever had really good service from On The Market.
5/5
TrustpilotOnTheMarket on boarding.
Suoer efficient service and Rory is a personable and competent individual.
Agent replied · 27 October 2024
Hi Thomas, thanks for the taking the time to share your feedback of your onboarding experience with Rory. It's great to hear how positive it was, we'll be sure to pass on your kind words to the team. Thanks for your support, please reach out if there's anything we can help with in future. All the best
3/5
Trustpilotwas offered a cheaper rate the month…
was offered a cheaper rate the month before, given I am an existing customer, you could have honoured it.
1/5
TrustpilotOne of the worst decisions in ever…
One of the worst decisions in ever made. This platform is useless. Don't waste money on it.
5/5
TrustpilotJordan is an excellent representative…
Jordan is an excellent representative for the company.
Agent replied · 27 October 2024
Hi Craig, thanks so much for your kind words and five star review. It's wonderful to hear of your positive experience with OnTheMarket. We'll be sure to share your feedback with Jordan and the team. Please reach out if there's anything else we can assist with. All the best.
1/5
TrustpilotOnTheMarket - NO NEVER AGAIN
Even one star here is a generous present to the firm. I have trusted the information the platform represents and finally got drama. 2 weeks of expecting the tenancy agreement and finally getting the knowledge that I won't move into the flat in two days from the date! It is not a big deal - but refund of the deposit and 3 months payment is a really big deal, not mentioning the time wasted and time is the most important thing we have in our life. Agency promises to get back my money, and who knows will it happen. And the agency for sure won't get back me money for living in the hotel while I was waiting for this flat to come! My moral damage from this situation definitely won't be refunded. To check your counterparties properly, knowing who you deal with - that's the reason why we should trust the business. Here I don't feel any trust and recommend you the same attitude to save your time, nerves and money. Try different platforms. BTW - I have contacted the team at support but no answer since last Friday (three working days already).
Agent replied · 27 October 2024
Hi Anastasya, we're sorry to hear of your experience. If you could please respond to our request or contact the team at support@onthemarket.com. We'd like to look into this further for you. You can also contact the relevant authorities who can advise you further. Please check on the associated schemes website to confirm which the agent is part of, either The Property Ombudsman scheme or Property Redress scheme. If you contact the team on the above email they can also provide you with the links to these schemes. Thanks
1/5
TrustpilotNo a good app if you get universal credit
HelloWe are family that recive a universal credit cause we are struggling and we are not able to find any house for as in onthemarket.All the offer form we sended we didn t recive any response so far.I give 2 stars because there is not a option while your are browsing to know if the landlord will accept DSS family
Agent replied · 27 October 2024
Hi Fabio, thanks for taking the time to leave your feedback. We appreciate all feedback received and will take this on board for future improvements. We would recommend reaching out to your local estate agencies to discuss your budget and that you are in receipt of Universal Credit, from here you can open a conversation around what properties they have that would be best suited to your situation. You can use our 'Find agents' search to locate your local expert agents. We wish you all the best on your property journey.
3/5
TrustpilotI only give 3 stars here because the…
I only give 3 stars here because the site is open to all brokers. Apparently it is so common in the industry to simply not be familiar with the data of the houses - especially the technical data. We now had 5 brokers to view houses - none of them knew anything. This often results in much too high or too low prices for real estate. Maybe the brokers should rethink and create decent reports and give a fixed price. Onthemarket.com should perhaps control the brokers and their skills a bit and only allow those who have civil engineers or architects certified.
Agent replied · 27 October 2024
Hi Andrea, we appreciate your feedback on your recent valuations. We're sorry you weren't satisfied with the results on these. If you'd like to get in contact with our team and send over some more information we'd be happy to investigate further. You can email the team at support@onthemarket.com. All the best
1/5
TrustpilotDon't Bother Total Joke
Don't bother. Trying to get a correct valuation via their website is a joke and hugely undervalues properties. Doesn't even ask or give you the ability to enter property details correctly 🙄
Agent replied · 27 July 2025
Hi there, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend you speak to an expert local agent to get a more precise valuation should you wish to sell. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
1/5
TrustpilotThis website needs a complete overhaul…
This website needs a complete overhaul possibly a scam somewhere down the line
Agent replied · 27 May 2026
Hi there, many thanks for sharing your feedback and we're sorry to hear you haven't enjoyed your experience on our site. We're always looking for ways to improve our user experience so please do get in touch with us at support@onthemarket.com to let us know what we can do better. All the best. OTM.
1/5
TrustpilotWorst experience of the agents in west London
I have been trying for 2 bedroom property for my family and every time they just say we don’t have any property available and they hang up They don’t even listen to me what I am trying to search they don’t even call back when I request for a viewing worst experience on the market app and website Will not recommend to any one as it’s a good app to see but not for the use!!!
Agent replied · 27 October 2024
Hi Ishrath, sorry to hear you're having difficulties with your property search. If you haven't already, we'd recommend setting up a property alert for the area/s and criteria that you and your family are looking for. It could be that there isn't anything available today. However, with an instant alert, you will be among the first to hear when something does become available. Please contact the team at support@onthemarket.com if you need assistance setting this up. Please be aware that OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agent. All the best.
1/5
TrustpilotWas interested in a property
Was interested in a property, put in request for a call back and nothing. No contact what so ever.
Agent replied · 27 May 2026
Hi there, we're sorry you haven't heard back about your property requests. Estate agents listing with us should be calling you back to provide more information or viewing information. Unfortunately, as the property portal listing the agents' properties, we are unable to help when it comes to follow up calls etc. We wish you luck with your property journey! All the best, OTM.
1/5
TrustpilotIncompetent fools
Incompetent fools, don't give correct information to clients, not fact checking, resulting in wasting potential tenants time!!! Poor show!!
1/5
TrustpilotFalse advertisement
When looking for property. I am looking for a livable property. When looking for land I'm looking for land.These Estate agents need to stop advertising land as "4 bed detached house or barn conversion for sale, " when in reality theyre selling land with possible or agreed planning for such a property. Annoying to say the least.
Agent replied · 27 October 2024
Hi Lee, thanks for taking the time to leave your feedback. We're sorry to hear your experience of OnTheMarket hasn't been as good as we would have liked. We understand it can be frustrating when viewing property inaccurately listed. You can email the team at support@onthemarket.com if you have any specific examples of this. Our team will then look into this further for you. All the best on your property search.
2/5
TrustpilotDon't bother with their house "valuation" service!
Their house valuation service is woeful and undervalued my home by over £300K!! It would appear that they used the last sale price as a baseline then crudely added some random percentage onto this, based on the results of a few questions I answered. Either way, the end result was £300K under the actual value. Ridiculous and therefore, a worthless service. Stick to Zoopla.In response to the below comments from 'OnTheMarket', this is a disingenuous and lazy 'copy and paste' paragraph that I've seen on other reviews. It does not acknowledge the individual circumstances, specifically in my case, the ridiculous margin of error this "valuation" produced. And passing the buck to the third party providing the service beggars belief! I'll stick to Zoopla thanks!!!!
Agent replied · 27 October 2024
Hi Pac Man, sorry to hear you weren't happy with your recent valuation. The estimate you received is an indication and should be considered as a starting point, we'd always recommend speaking with a local expert agent in your area to get the best understanding. They can take into further consideration things like modernisation or changes to the property. The valuation tool you're referring to is powered by and independently calculated by propertypriceadvice.co.uk, based on information you provide. If you'd like to send more information on the valuation to the team we can look into this further for you, please email us at support@onthemarket.com. Thanks
5/5
TrustpilotRebecca Ruane
Rebecca was enthusiastic, extremely knowledgeable, and a pleasure to speak with. An hour very well spent
Agent replied · 27 October 2024
Hi Bill, we're delighted to hear you had a fantastic meeting with Rebecca! Thank you for your glowing review, we'll be sure to share it with the team. It's always great to hear that we have such an enthusiastic and knowledgeable team. If there's anything more we can assist with please reach out to Rebecca or the team. Thanks for your support, all the best.
1/5
Trustpiloti called the company to ask about…
i called the company to ask about commercial shop they advertising online, and i was put on hold as the girl didnt know what for rent and what not. she came back saying we dont have no commercial permises for rent, so i asked why you al these shops advertising online and none are for rent she replied back oh i dont know. i thought this was large proffessional compmany.
Agent replied · 27 October 2024
Hi Rahman, sorry to hear about your experience. OnTheMarket is an online property search website, we are not an estate agent. If you need assistance finding the correct contact information for this agent or property please contact our support team at support@onthemarket.com who'll be more than happy to help. You can search for commercial property on our website and find local agents in your area who can assist further in your search. All the best
5/5
TrustpilotStraight forward process, knowledgable account manager
Straight forward process, knowledgeable account manager. super happy with our return to on-the-market, special thanks to Rupinder.
Agent replied · 27 October 2024
Hi Liam, thanks so much for your thoughtful five star review. We really appreciate your support and are glad you've found it such an easy onboarding process with Rupinder. We'll be sure to share your feedback with the team. Welcome back to OnTheMarket and all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fair links Redbridge
How many reviews does Fair links Redbridge have?
Fair links's Redbridge office has 367 reviews across two platforms: 8 on Google, 359 on Trustpilot (across the whole business).
What is Fair links Redbridge's rating?
Fair links Redbridge is rated 3.3 out of 5 across all 367 reviews, and 2.4 out of 5 on Google from 8 reviews.
Where is Fair links's Redbridge office?
Fair links Redbridge, 659 High Road, Seven Kings, Ilford, IG3 8RA, Redbridge, IG3 8RA.
