Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat portal and more user friendly…
Great portal and more user friendly than the other two imho. We get just as many leads from it as we used to from the other portals too. Good customer service. Just wish they’d advertise loads more so we get more leads from sales. Lettings is excellent.
Gemma · 6 January 2023
Agent replied · 27 October 2024
Hi Gemma, thanks so much for your 5 star review. We really appreciate your support. If you have any further feedback or any ideas you can email the team at support@onthemarket.com. Thanks!
★★★★★ 1/5
TrustpilotVery poor
Very poor! Takes ages to fill out all the details, only to be told at the final page an agent needs to contact me!
Jamie · 23 September 2026
★★★★★ 1/5
TrustpilotThey ignore the MPS (Mailing Preference Service)
They sent me and my wife a postal advert even though we are both on the MPS (Mailing Preference Service) and included our middle names, which feels creepy and invasive.
Neil · 2 December 2025
Agent replied · 27 May 2026
Hi Neil, apologies for this inconvenience. We'd recommend you get in touch with support@onthemarket.com, the team will be able to give you more details and make sure you're not contacted again. All the best, OTM
★★★★★ 1/5
TrustpilotCompany supply ads that do not comply…
Company supply ads that do not comply with regulatory standards. The feedback button is positioned to be barely on screen and vanishes when the banner pops out, which it does every few seconds unprompted (presumably to avoid reports and drive false site traffic). If they can't even manage a banner ad without breaching industry standards, they should not be trusted with anything remotely sensitive or complex.
GojuSuzi · 20 September 2024
Agent replied · 27 October 2024
Hi there, thank you for raising the issue with a feedback option that you saw on some of our advertising. Without seeing the example you noticed an issue with it's hard for us to comment as we're not responsible for any of the links or buttons you see on an online ad, except for the ones connecting to our website e.g. the more information button. We believe the feature you mentioned is managed by the platform that displays the advert. If you can send us a screen shot of the ad we'll investigate further. Please send any further information to support@onthemarket.com and the team will look into it for you. Thanks.
★★★★★ 1/5
TrustpilotTried to put in a search improvement…
Tried to put in a search improvement request from my iphone to find that the submiisio. Form does not work because it requires a capita which whilst the logo is there for it is invisible!!
Simon · 25 June 2026
★★★★★ 5/5
TrustpilotOTM office visit
Shelley Harris was very helpful on her latest visit to our office and was very clear and concise with her information that she passed onto all of us in the office
Edward · 5 January 2024
Agent replied · 27 October 2024
Hi Edward, we're so pleased to hear Shelley's recent visit to your office was well received and informative. We really appreciate you taking the time to leave us a five star review with your feedback, we'll ensure this is shared with her and the team. Thanks for your ongoing support, all the best.
★★★★★ 1/5
TrustpilotTime wasters
Time wasters. Called and the guy was talking from his bed probably on a toilet or brushing his teeth. Uninterested telling me he will get back, I knew by how he was talking that he will not. Today I called and was told the listing is unavailable but they can't remove it from their website due to a "technical issue". A bunch of time wasters.Avoid
Sil · 30 August 2024
Agent replied · 27 October 2024
Hi there, sorry to hear of your experience. We would recommend sharing your feedback directly with the estate agency you were contacting. OnTheMarket is a property portal which advertises property on the estate agents behalf, we are not an estate agency. We wish you all the best on your property search, should you need any further assistance please don't hesitate to contact the team at support@onthemarket.com. Thanks.
★★★★★ 2/5
TrustpilotMessy and misleading.
Messy and misleading.We drove 1,5h too view the property to only discover that is for 12 months rent - add said min tenancy 12 months which is suggesting that the longer the better and this is what we ware looking for. A lovely man who was at the property shared that people are coming from much further places to also be shocked at the length of the contract cup! Imaginge driving all day to view peppery which you want to rent long term to find out that after a year you have to move out! What a waste of time, petrol and energy! And where are those private landlords? Adds about the site says is private landlords but there is 1 landlord per 200 agencies. What's the point using OTM?
Miss · 5 November 2023
Agent replied · 27 October 2024
Hi there, we're sorry to hear about your experience viewing a property. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We'd recommend contacting the agency that conducted the viewing to share your feedback as we're unable to assist any further. OnTheMarket only accepts property listings from estate agents, private landlords are unable to list directly with us. We wish you all the best in your property search.
★★★★★ 2/5
TrustpilotOnline valuation preposterous. Website issues.
Online valuation is a fraction of true price. Around 10% of property's actual value.According to your valuation, property has reduced in value by around £200k since purchased 8 years ago!And is now worth £37k. Really?!Cannot click on feedback button, hence the review.
Kaspersky · 7 January 2023
Agent replied · 27 October 2024
Hi there, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend you speak to an expert local agent to get a more precise valuation should you wish to sell. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. The team are looking into the feedback button, apologies this wasn't working for you. Thanks again for the feedback and all the best.
★★★★★ 1/5
TrustpilotWhat a total waste of time ,never…
What a total waste of time ,never intend to do an instant valuation,just link you to agent ,another company mis leading public
Tom · 2 January 2026
Agent replied · 27 May 2026
Hi Tom, many thanks for getting in touch and leaving your feedback! We always provide our own instant valuation first, at the top of the page, and then provide a list of agents that best fit your criteria in case you want to speak to a local expert about moving forward with your selling journey. We hope this makes sense! If you have any other questions, please do contact us at support@onthemarket.com. All the best, OTM
★★★★★ 5/5
TrustpilotOn The Market is fresh, new, innovative....
On The Market is fresh, new & innovative and should be embraced by all independent estate agents in order to promote their businesses in a fairer and cost effective manner. With constant development and improvement I feel they have our best interests at the heart of their business.
Dave · 2 March 2022
Agent replied · 27 October 2024
Good afternoon Dave,Thank you for your kind words about OTM!We appreciate your feedback and are always here to listen should you need us, please feel free to contact support@onthemarket.com.Have a lovely day!
★★★★★ 1/5
TrustpilotWish I had read the reviews before…
Wish I had read the reviews before using this website. Ridiculous house valuations that make no sense- absolute scam to get hooks into you- do not ask for a valuation!!!’n
Customer · 10 October 2025
Agent replied · 27 October 2024
Hi there, many thanks for getting in touch. We always value receiving feedback. While we try to value properties as accurately as possible, we suggest speaking to a local estate agent who will be able to consider the local market and any other important factors to make sure your valuation is appropriate. All the best, OTM.
★★★★★ 1/5
GoogleThis estate agent has acted in a highly unprofessional and unethical manner. They place tenants in properties who, after a few months, stop paying rent. Unfortunately, my sister has been a victim of this. Her tenant, Mr. Mir Saab, who is actually employed by the estate agency, has accrued nearly £30,000 in unpaid rent. He may believe he can get away with this, but accountability is coming.
Joker · 3 August 2025
★★★★★ 1/5
TrustpilotCold calls
Used the property valuation function and applied the just interested field and have had a number of estate agents approach for my ‘sale’. Will not make this mistake again.
Paul · 1 October 2025
Agent replied · 27 May 2026
Hi Paul, we're sorry to hear you are receiving a large number of calls. There are various stages through the application process to untick boxes in order to avoid details being passed on to agents. We understand how irritating these calls can be when unwanted. Please contact support@onthemarket.com to change your contact preferences. All the best, OTM
★★★★★ 1/5
TrustpilotRude service
I was deceived into viewing a property that I seriously wanted. Offered to pay but was deceived to view other properties that weren’t what I wanted.Even if you want to treat people badly and shabbily, have the decency to be upright.Poor and very poor agent. The agent was so rude and all for what??? Very sad.
GT · 5 November 2024
Agent replied · 23 December 2024
Hi there, sorry to hear of your recent experience viewing properties. Please note that OnTheMarket is a property portal that advertises properties on the estate agents behalf. We are not an estate agency. As your feedback is about an experience you've had with an agent we would recommend reaching out to them directly to share your thoughts. We wish you all the very best on your property journey, thank you for using OnTheMarket.
★★★★★ 1/5
TrustpilotUseless valuation tool.
Put my house details into their valuation model and it came up with a value 50% below similar houses sold in my area. A complete waste of time. It then listed local agents to contact for a proper valuation. Presumably to get commission . A total con.
Chris · 4 February 2026
★★★★★ 1/5
TrustpilotFine until you have problems with their website!
I've been trying to contact OnTheMarket about a problem I've been having with their website - it won't let me view the properties that I'd saved and plan to view this week!! I contacted them via FaceBook, but it's clearly just an automated message that they sent out in response, as it's totally irrelevant to the problem I'm having, and is exactly the same response as I had when I had a problem previously. Come on OnTheMarket, without people like me, you wouldn't have a job, so at least do the job you have properly!!
Judi · 9 July 2023
Agent replied · 27 October 2024
Hi Judi, we're sorry you've been experiencing some issues using OnTheMarket. We'd love to look into this further for you, if you could please contact the team at support@onthemarket.com and they'll be more than happy to assist. Thanks
★★★★★ 1/5
TrustpilotInaccurate third party advertising
In terms of student accommodation watch out . This company act as third party advertisers for student rental accommodation companies and do not review the accuracy of property descriptions themselves . Avoid any student accommodation advertised by On the Market.Further to the reply from On the Market this is my update:1. I am aware that you are not an estate agent as outlined in my review. I know you are an advertising portal . 2. If you are getting agents to sign agreements that listings are accurate , what action do you take if they are very inaccurate ? Clearly none 3. You along with the agents need to be more responsible for what you advertise to young people .4. Your processes need to be tightened to ensure student health and safety is protected .
Mary · 26 June 2023
Agent replied · 27 October 2024
Hi Mary, thanks for your feedback. We're sorry you're unhappy with the student accommodation properties you've seen at OnTheMarket. Please remember that OnTheMarket is a property search website, we are not an estate agent. All estate agents and housebuilders who advertise with us sign an agreement to list their properties and they're each responsible for the accuracy of their property listings. If you'd like to contact our team at support@onthemarket.com with the specific details, they'll be more than happy to assist and answer any questions you may have. Thanks
★★★★★ 1/5
TrustpilotWorse search engine going
Worse search engine going, looses search parameters, really clunky, doesn't seem to matter if chrome or edge. I'm off to rightmove, cue reply from onthemarket inferring it's your fault, haven't set your browser up correctly etc......don't have this issue with rightmove....so you've asked for more info, well if you open a property up on the map you then have to click on a small cross to close it, if you miss it opens up the entire property, on the right move site you just click away and it closes..... do i need to do you're development work for you?
Colin · 26 June 2023
Agent replied · 27 October 2024
Hi Colin, we're sorry to hear you've not had a great search experience at OnTheMarket. We'd like to get some more information from you in regards to where search parameters are disappearing and understand the issues you're experiencing. We're always looking to improve the property search experience and we appreciate your feedback. If you could please respond to our request or contact the team at support@onthemarket.com we'd love to discuss this further with you. Thanks
★★★★★ 1/5
Trustpilotrubbish valuation
rubbish valuation , £217,000 for 5 bed , 2 bath , detached 2 car garage , then said houses in my area are worth £345,000 for 5 bed !!!!
Paul · 15 June 2026
★★★★★ 1/5
TrustpilotThe company advertises instant online…
The company advertises instant online valuation, but after completing the forms, all they offer is a visit from a property agent. I call this a scam.
Ila · 17 October 2025
Agent replied · 27 May 2026
Hi Ila, thanks for getting in touch. I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site with agents suggested below as we suggest getting a more accurate valuation from someone who knows the ins and outs of the local area. You do not have to contact any of these agents in order to see the instant online valuation at the top of the page. I hope this helps! If you need any other help, please contact support@onthemarket.com
★★★★★ 5/5
TrustpilotAnna at On the market has really helped…
Anna at On the market has really helped with a transition from a rebrand which could have been painful. She really made it painless and was there to help every step of the way. Anna is really a testament to your company.
Paul · 6 June 2022
Agent replied · 27 October 2024
Hi Paul Thanks so much for taking the time to leave your feedback, it's really appreciated by the team and I'll make sure it's passed onto Anna as well. We're glad to hear you found the process smooth and it's great to have you on board with us. If there's anything else you'd like to see from us please don't hesitate to reach out at support@onthemarket.comHave a great day!
★★★★★ 5/5
TrustpilotOnTheMarket on boarding.
Suoer efficient service and Rory is a personable and competent individual.
Thomas · 8 August 2024
Agent replied · 27 October 2024
Hi Thomas, thanks for the taking the time to share your feedback of your onboarding experience with Rory. It's great to hear how positive it was, we'll be sure to pass on your kind words to the team. Thanks for your support, please reach out if there's anything we can help with in future. All the best
★★★★★ 3/5
Trustpilotwas offered a cheaper rate the month…
was offered a cheaper rate the month before, given I am an existing customer, you could have honoured it.
Trish · 11 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
