5/5
TrustpilotRonnie has been fantastic with…
Ronnie has been fantastic with everything. I'm really surprised by how many good quality leads we received compared to the other portals. Very impressed by the service Ronnie has given us.
Trusted Agent profile · Redbridge
Fair links Redbridge reviews
★★★★★
360 reviews across 2 platforms
659 High Road, Seven Kings, Ilford, IG3 8RA, Redbridge, IG3 8RA
Fair links's office in Redbridge, at 659 High Road, is rated 3.3 out of 5 across 360 reviews on two platforms, including 8 Google reviews rated 2.4.
Reviews
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotOnline Valuation tool is rubbish
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properties have let for nearly double the estimate and I am currently getting close to that. I think their algorithm is seriously flawed to come up with such figures. So much for AI. Needless to say I will not be proceeding with them.
1/5
TrustpilotThe amount of enquiries you get…
The amount of enquiries you get compared to rightmove or zoopla is so bad. It’s just not worth the time or effort and certainly not worth the money. You have no cooling off period if you sign up.They absolutely hound you to sign up. My account manager had the attitude of oh well you’re signed up now you’re in that’s that. He gave me a spotlight, it too didn’t bring one enquiry. Escalated it to customer services and got an email reminding me of my contractual obligations. They wouldn’t budge £1 off so I’m going to leave this review so other estate and letting agency directors do not make the same mistake I did. Don’t bother trying it I put up two properties for sale, market value, decent places, 1 enquiry between the both in about 3 weeks. The market is booming such low stock levels I would have got more off of Gumtree. One was in Croydon purpose built 2 bed flat, run of the mill they go all day long. The other was in forest gate, we’re talking period conversion ground floor with a garden, easy! (such a hot area). On zoopla the phone rings off the hook so for the extra couple of hundred quid a month the roi is incomparable. It’s a small amount of money but nether the less it’s a waste. As I said I’m writing the review because I wish someone else had.After signing up multiple agency owners who I know said they experienced none or hardly any leads and laughed that I signed up.Don’t do it.
Agent replied · 27 October 2024
Hi JeffWe're sorry to hear you're not happy with your experience with us so far. We'd love to reach out to you and discuss this further if you'd like to email us at support@onthemarket.comMany thanks
5/5
TrustpilotAngus has been extremely helpful and is…
Angus has been extremely helpful and is genuinely trying to help my company. He listened to me and my situation with empathy and compassion and his reassurance was most appreciated. This company do have a nice team of people to work with and they have been very generous in their support! I highly recommend them. Viv
Agent replied · 27 October 2024
Hi Viv, thank you so much for your kind words. We really appreciate it and are very glad to hear our team are listening and working with you to provide the support your agency needs. We love hearing this kind of feedback and we'll be sure to share it with Angus and the team. Please don't hesitate to reach out if there's anything more we can do now or in the future. Thanks for your continued support.
5/5
TrustpilotExcellent customer care
Shelley Harris has been our Business Development Consultant for a number of years, and it is a pleasure to work with her.
1/5
TrustpilotWrong advertising and I will contact the advertising standars authority if not corrected.
You advertised my next door neighbour's house as mine. You have mainly used his address photo with some of my property photoed, but my main complaint is zi want someone to put my old photos bavk on the site or send me them, when I bought the house in 2007.
Agent replied · 27 May 2026
Hi Laurence, we're sorry to hear that there has been a mix up between your property and your neighbours! We want to make sure this is put right as soon as possible. Please can you contact support@onthemarket.com and give then all the relevant information so that they can action this? Many thanks, OTM
5/5
Trustpilot100% the best
I have been an estate agent for a few years and my experience with On the Market has been the best of many onboardings that I have done. Every person I have spoken with has been friendly and SO efficient. Sonny in particular has offered so much support anytime that's best suited for me and their support team via email has also exceeded expectations with how fast and reliable they have been.I don't often go out of my way to leave reviews but they have really deserved it.
Agent replied · 27 October 2024
Thank you so much for your incredibly generous feedback.We're so glad to hear that you've had an incredible experience onboarding with us and that Sonny was of excellent assistance. We'll be sure to pass on your feedback to him and always continue to do our best!Please feel free to reach us at support@onthemarket.com or Sonny directly if there's ever anything further we can do!
5/5
Trustpilotso far so good
so far so good, we finalized the contract very quickly but it took somehow long to create our account.
Agent replied · 24 September 2026
Hi there! Great to have you guys with us on our journey to become number one! Do let the team know if there's anything we can help with. OTM
1/5
TrustpilotWe spend ages looking at houses after…
We spend ages looking at houses after details matching our search criteria come up in an email, these are more often than not poor matches at best and in many cases have a service charge which I don't think should be allowed. (This is where developers often build poor quality infrastructure which the local authority will not adopt).
5/5
TrustpilotI have spoken with Kerry on many…
I have spoken with Kerry on many occasions and I just wanted to let the world know how engaging she is. I would happily speak to Kerry for hours and I'm not one to keep concentration with many, especially a sales call, but somehow Kerry makes her time on the phone an amazing experience. Kerry is amazing 🤗
Agent replied · 27 October 2024
Hi Christine, we're thrilled to hear your wonderful feedback about Kerry. We really appreciate you taking the time to share your experience. It's fantastic to know that Kerry's engaging personality and professionalism has made your interactions so enjoyable. We really value building genuine connections with our agents, and your feedback reaffirms our commitment to providing exceptional service. We'll be sure to share this with Kerry and the team. Thanks for your continued support and please don't hesitate to reach out if there's anything more we can help with.
5/5
TrustpilotAgent review
Kerry Burton is a super professional , kind and caring individual. She has been an absolute star in getting us a introduction to working with on the market as a agent. Her communication is brilliant and I would recommend that she should be the forefront of this organisation.Atif Ali My-portfolio.co.uk estate agents
Agent replied · 27 October 2024
Hi there, thanks so much for your kind words about Kerry. We're so grateful for your review and feedback and will ensure this is shared with her. It's wonderful to hear your introduction to OnTheMarket has been such a smooth and positive one. Please don't hesitate to contact the team if there's anything we can help with in the future. Thanks for your support, all the best.
5/5
TrustpilotShelley Harris is an absolute joy to…
Shelley Harris is an absolute joy to work with. She is always punctual, well dress and really smiley and friendly. Its because of her we stay with OTM and she is a credit to your company
Agent replied · 27 October 2024
Hi Erica, wow thanks so much for your five star review and kind words! It's so wonderful to hear this kind of feedback about our team and we'll be sure to pass it on. Thank you for your continued support, please contact us if there's anything more we can do for you. All the best.
5/5
TrustpilotI consider myself a proud ambassador :-)
On The Market has played an integral role in my toolkit for numerous years. I love the forward-thinking and growing ethos of the brand, not to mention the increasing amount of buyers I encounter who are loyal users of the platform. I consider myself a proud ambassador :-)
Agent replied · 27 May 2026
Hi Rebecca, many thanks for your feedback! We love to hear you're enjoying our products and seeing results from the site! Please do let us know if there is anything we can help with moving forward. All the best, OTM
1/5
TrustpilotWhat can I say
What can I say, unresponsive, lying, absence of communication, forgetful, unreliable. We viewed a place, loved it, wanted to apply but due to us asking about the lack of blinds/curtains in the property, the agent wanted to get all the info from the landlord asap. We chased him for 2 days and heard nothing, only to see the place was then let agreed. Need I say that we were promised it was first come first serve, and nobody had applied yet. USELESS.
Agent replied · 27 October 2024
Hi Hannah, sorry to hear of your experience at a property. Please note that OnTheMarket is a property portal where estate agents can advertise their properties. We are not an estate agency. We'd recommend reaching out to the agent directly with this feedback as we are unable to assist with this any further. All the best.
1/5
TrustpilotBad customer service!
I’ve been disappointed with the customer service so far. After setting up an alert on the app to receive property notifications, I was contacted three times in less than a month to “check in” on the same alert, each time asking the same questions about budget and requirements. I’m not sure what value these repeated calls add given the alert is already set up.
5/5
TrustpilotGemma Fenwick
I have always found OnTheMarket fair to deal with. I had a grumble and Gemma resolved matters quickly and professsionally. Which is the complete opposite of that other property portal. Right moving along they offer atrocious service and treat their customers like dirt.
Agent replied · 27 October 2024
Hi MJ, we really appreciate you taking the time to leave a five star review. It's wonderful to hear your feedback and we're glad Gemma was able to help resolve this for you. We'll be sure to pass your kind words onto Gemma and the team. If there's anything further we can assist with in the future, please don't hesitate to get in contact. All the best!
1/5
TrustpilotHopeless instant property valuations
Utterly random and mindless instant property valuation based on a phantom sale a few years ago that did not occur (and was presumed for a 2 bedroom flat rather than 4 bedroom detached house).
Agent replied · 27 May 2026
Hi Glenn, we're sorry to hear you're not happy with the results of your instant valuation. While we try our best to be accurate, we don't always have all the context needed. We therefore suggest you speak to a local agent to get their expert opinion. Good luck in your property journey. All the best, OTM.
1/5
TrustpilotAVOID USING ONTHEMARKET
I have been using other portals for a while and thought give onthemarket a chance and my experience been horrible. What they promised did not deliver, they will ignore and ignore you and only chase you for payments. Signed a 6 month contract but they forced a 3 month notice period. On a such short contract how can you put such conditions. Their portal does not work, the representative literally pestered me to sign the contract and then disappeared, after having many conversations with issues to be fixed nothing was done and now I am left with a huge bill.I would give them 0 star if possible! Avoid at all cost
Agent replied · 27 October 2024
Hi there, we're sorry to hear of your experience at OnTheMarket. If you'd like to discuss this further, please contact the team at support@onthemarket.com. The team would be more than happy to assist you. All the best
5/5
TrustpilotKai from Onthemarket has been our…
Kai from Onthemarket has been our account manager for two years now and we couldn't have asked for someone as professional and understanding as Kai. He is definitely a huge asset to the company and we can't thank him enough.
Agent replied · 27 October 2024
Hi Blueprints Properties, thanks so much for taking the time to share your feedback. We're delighted to hear about your positive experience with Kai over the last two years and we'll be sure to pass along your kind words to him and the team. It's always great to receive feedback on our staff's professionalism and the positive impact they're having on your experience with us. We really appreciate your support and if there's anything more we can assist you with, please don't hesitate to reach out. All the best.
1/5
TrustpilotBE VERY CAREFUL USING ON THE MARKET
BE VERY CAREFUL USING ON THE MARKET - They are Hosting Fraudsters with No Vetting of advertisements.My partner and I have recently fallen victims to fraud via a post through On The Market. The fraudsters have advertised AirBnB Properties which they rent out to get the keys, show you around, and then take your money and leave.We contacted on the market to have this one that defrauded us taken down. They complied after a day but said for anything else it's up to US to go contact their complaints department.Within a day we have seen another pop up under a different name doing the exact same thing.Clearly no review or vetting of the agent has been done. They clearly don't care who is advertising on their site as long as they get money.
Agent replied · 27 October 2024
Hi there, we're sorry to hear you're having issues with an agency listing on our website. If you could please send an email to support@onthemarket.com and the team can look into this, if you have spoken to the team already please ensure you have sent over any supporting evidence you have as we will need this to progress the matter. We wish you all the best on your property search.
1/5
TrustpilotOn Android I can no longer put filters…
On Android I can no longer put filters for parking and garden, it's impossible to expand a floor plan, prices are not in sequence but mixed. The site is appalling - and run by estate agents!!!!
2/5
TrustpilotReceiving over 100 flat sales details that are higher prices than my entered criteria.
This happened a few years ago. I enter my search criteria re a flat search repeatedly, and every day for maybe 3 weeks, I receive a huge number of emails for flats at a higher price. Am I doing something wrong. I seek a reply from On The Market?
1/5
TrustpilotI travelled 40 minutes for them not even to wait 5
I made an appointment with “Let Safe” to view a property the same day, I was running late as I was travelling via public transport and rang them up to let them know. I was 5 minutes late to the viewing and nobody was there. I knocked and rang the office only for them to inform me she had moved to her next appointment. I had travelled 40 minutes to this viewing, for them to not even wait 5 minutes even though I gave them notice I was late. If this is indicative of how they treat their tenants do not use them. In future if your agents are going to leave the property you should let the person know who is coming to view it or just wait longer than 5 minutes or just don’t book back to back appointments for your agents.
Agent replied · 27 October 2024
Hi Summer, we're sorry to hear about your experience viewing a property. We know how stressful a property search can be and we hope you're able to find you next home soon. You've mentioned an agency in your review, we would suggest you contact them directly to share this feedback as we're unable to assist with this matter. OnTheMarket is a property portal which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best in your property search. Thanks for using OnTheMarket.
1/5
TrustpilotMust I give them a star horrible so…
Must I give them a star horrible so called management they do nothing the outside of the buildings look horrible paints peeling around the trim doors don't close right door knobs are loose key cylinders are falling out of door knob they can care less about the bylaws and contract don't bother complaining about anything illegal people excessive noise as soon as you get off the phone with them your conversation is history they won't do a damn thing I've been calling up since December about someone that's illegally staying in one of the units illegally causing a disturbance they haven't done anything it's a waste of time calling them but your wallet is on the mark every month for them to collect money I said enough I could write a book
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fair links Redbridge
How many reviews does Fair links Redbridge have?
Fair links's Redbridge office has 360 reviews across two platforms: 8 on Google, 352 on Trustpilot (across the whole business).
What is Fair links Redbridge's rating?
Fair links Redbridge is rated 3.3 out of 5 across all 360 reviews, and 2.4 out of 5 on Google from 8 reviews.
Where is Fair links's Redbridge office?
Fair links Redbridge, 659 High Road, Seven Kings, Ilford, IG3 8RA, Redbridge, IG3 8RA.
